Sam's Club review: g e money bank 27

3 months in a row, Sams has waied until the day after due date to post payment even though I paid 12 to 16 days prior to the due date electronically. Checks go out next day or same day.
this is deliberate in my opinion as I have A plus credit and pay all bills way in advance each month and do not keep balances on account. Please investigate as i believe there are many other complaints.
they charge a 25 dollar late fee each month.
i am upset about this and they are no help when i call.
they tried saying there was a holiday in the month last month.
this month, i wanted to see if they would post on the 22nd as well.
i paid on the 11th and sure enough, they did.

No offense, but I have to disagree.

I had several late fees before, just as you have. I called an a customer rep named Jeff or James actually did remove the late fees. Also explained that mail in majority of the US does take 7-10 business days (and getting the bank to do electronic transfers is tricky, I used to work at a bank. Sometimes they just MAIL out the check rather than do an electronic transfer so be careful. Electronic transfers normally take 24-72 hours)... actually did call USPS and they also confirmed that. I switched to paying inside the Club, it posts right there right then. So really, switch to paying at the club or going online and making payment from their own site. Either way. Or mail your payments more than 12-16 days ahead of time!

Nancy, cashier asked for id. Instead of matching up the info to verify that I could use my wife's card. She went off to ask someone and came back telling me to make sure it is the last time. She could have handled that more politely. There were other people in that line. I have never experienced an incident like that before. I left feeling slighted. I felt unjustifiably embarrassed. She made it seem like I was wrong to use my wife's card. She should have verified the information, which would have proved my legitimate use if the card. Perhaps, she needs additional education in handling card use.

that is right but even if u are a auth use on a card u should have ur own card not using the one with ur wifes name and i understand it could be embarrassed but it for ur wifes protection any auth use are suppose to have their own card with own name just for fraud reasons

Sam's Club is a membership based store. There is no reason for you to not have a membership, considering we give out complimentary memberships along with the primary. Technically, she had the right to confiscate that card, because we are not supposed to give the card back to anyone BUT the member on the card. You don't have the right to use someone elses card, even if it belongs to your wife. So the fact that she gave it back to you meant she was giving you a break. Stop crying and get a membership.

GUEST COMPLAINT

Carol McNally, [Store Manager]

This letter is to notify you of the terrible customer service provided by one of your team member name Toy. Yesterday June 29, 2017 at approximately 6:30pm I walked up to Toy’s register and placed two items on the register belt. Toy was currently helping another guest at the time. As I waited in line for about 3-4 minutes Toy with a rude and loud tone of voice said “Sir I’m closed” I told her I’ve been standing in line for a couple minutes and she never said she was closed and that her signed currently said open. With a loud voice she said “no Sr. I just haven’t changed the sign but I’m closed”. I replied with can’t you just help me I only have four items.

This made me feel embarrassed as many people there were looking and were shocked at Toy’s attitude. Toy made me move to the next line as she was determined that she wasn’t going to help me.

I’ve been shopping at this Sam’s from the day it opened and overall I think you have good group of team members. I being in the Human Resources field I am not sure how she went through your hiring process. She either needs to be sent to customer service training or needs to be given a documented counseling for Performance and behavior.

I then waited for a supervisor name Jason for about 15 minutes and never came. The cashier that called him then told me that Jason was working the door if I could see him there so I did.

For the sake of your store I hope you take this letter seriously and take action.

Thank you,

[ this letter was faxed to Carol (store manager).

He posted it here to ruin your day!

More people need to complain about Sam's Club's new checkout system. They have computer screens displaying your full name and what you buy. All of the costumers can see your info that are standing in line behind you. Not good when you have some creepy person right behind you and now they have your name. They can easy follow you to your car & home. It's too dangerous now a days to give out that kind of info. Especially with today's technology (i-phones). I can see some serious problems with this down the road! I don't know who made the final decision on using this system, but you screwed up. You need to change the software or move the monitors to a private position, so others can't see your personal info.

BTW, some of the Sam's Club employees agreed, it's a bad design!

On 22 October I ordered Windows 7 from Sam's.com because it was cheaper than on the shelf item. On 4 November I was told the order was canceled by Sam's because they couldn't get it from vendor, it is no longer on the shelf at Sam's. It IS still on the shelf at WalMart. They wouldn't even offer a price match voucher to be used when it became available again.

I had NO TROUBLE ordering it from another Internet Merchant and getting it in 2 days.

I'll never buy anything from Sam's.com again.

I have had a slow leak in my rear passenger side tire. Yesterday it went flat while driving it, I put air in the tire which usually works for a couple weeks. When I went out this morning it was flat again so added more air. It was fine all day until I left around 3:30 while driving to pick up my husband it started to go flat again. It was 9 degrees out with a wind chill below zero I did not want to change a tire so I drove it to put air in it. The tire was beyond having air put in. So the local Sam's Club was just down the street I figured I would have to suck up the cost and put a new tire on. When I got in the tire center and asked to buy a tire, something I have done there many times. I was told I couldn't buy just one tire I would have to buy two. Well the problem with that is the other tire is fairly new nothing wrong with it. The car is a front wheel drive so the back tires are there to keep the trunk off the ground. I asked to talk to the manager and he said it was Sam's Policy and when asked to produce the policy was told that he didn't have to show it to me. After a fight I was told they would sell me the tire but would not install it. So I didn't spend my money their went out and put the donut on and bought the tire someplace else. I will not be renewing my membership this year.

go get you your own card made. It takes a couple of minutes.

Quit ### and take action! The employees are susposed to keep the card if it is not yours!

I work at Sam's Club and I can say, sincerely, that you are sadly very correct about the unacceptably revealing nature of our new registers! Very poor decision. But yeah, at least in the club I work at, only some of the registers have been updated. If your club has some older registers that are still in use, I would simply go to one of those lanes.

I will be brief, in a nutshell, TV went dead, call Sams, make appointment, they cancel appointment, then, reinstate, then, service provides comes, take TV (Vizio 47) bought in NOV 2017. Provider states that I will have an answer on Monday. Monday comes and goes, Tuesday come and goes, Wednesday called... find out that nothing had been done. Tech "decides" to inspect/troubleshoot TV. Finds out main board is gone. Tech calls me (after I had a say about their level of service) and informs that part had been ordered via Sams. Call Sams to verify it... guess what?!?!?! they were clueless of the entire thing (that's because I called FIVE times to address the issue. Lady on the phone (talked as if she were almost dead... no "personality" keeps saying "we are going to call you back between 3 and 5 business days" Come on?!?!? This has been three weeks now. I had a feeling that it would be one of those "experiences". Please... do yourself a favor, NEVER buy extended protection plan from Sams Club. It is horrible and they do not care about you or your deffective product. It is a complete waste of money and if you have heart problems... please stay away... you can just have a heart attack with all the aggravation they put you through.

thats becuse they whant that 20.9% to 29.9 % intrest dont you know Sams gets a kick back from them on the intrest if you combine the intrest with the price its not cheaper.GE money bank is nothing but the bottom of the barrel whenit comes to consumer abuse...

5/22/2017 The store in North Charleston, SC, seems to have a problem with staffing the check out lines. Today I waited 20 mins in line, Only half the regerters were open. I had all the items on the cart set so the items could be scaned only for the lady to say we have to transfer them to another cart. For the few items this was another waste of time. I left the crt and went to Costco. I have raised these concers with the managment in the past and each time they just blow me off. I have been shopping there for over 10 years and these problems has only started since the present manager has taken over. In case someone has not told him there are plenty of people looking for work HIRE THEM WEARE TIRED OF STANDING IN LINE. Every Saturday the store is very busy, it is just too bad the managment is to blind to see this and put more people on the lines so the customers frozen goods are not frozen anymore by the time you get to the exit. Also the people at the door are stopping to make small talk with everyone and there's a line across the store waiting to get out. SOMEONE AT SAMS WAKE UP AND GET US BETTER MANAGMENT.

What would happen if a customer laid a hankie, tissue, piece of paper up to &/or over the exposed side of that display while your order is being rung up by the cashier? Would they be told, HEY YOU CANT DO THAT? It could be done quietly & discreetly.

It doesn't matter that they see what's being rung up cause they can see it on the belt anyway and there is a hide button so your info will not be displayed, find something better to do with your time than gripe about it your shopping there anyways.

Good riddance, [censor].

The customer service displayed at this store is extremely unacceptable. Every time I visit the store the cashiers and even management are extremely rude. They roll their eyes and one of them had an attitude and almost ran over my 3 year old son's foot with the cart. Luckily I moved him out of the way quickly or there would have been even more problems. I will definitely not be renewing my membership there.

Do you use your wife's driver's license? Membership is NON-TRANSFERABLE!

Went there today with an item that is suppose to be under a protection plan and the item was being pushed out the front door by one of their employees while I was supposedly waiting to see a manager to discuss what I could do to get this problem taken care of. I pushed it back into the store and was told that I needed to take it home by a customer service person. I said where is the manager? I left the thing there. I was getting pretty upset so I went home. To pay extra for a plan and get told that ever anything wrong just bring it back here and you do and get no help at all is a rip-off! I agree with you that it is money spent for lousy customer service and I did not even want the money I just wanted to talk to someone that probably could help me understand what I needed to do to get this broken item that I do not and cannot use changed into one I can. To go home with the broken thing made no sense at all to me. I decided that I will be purchasing a completely different product at a completely different store and will not ever get a protection plan that people are lied to about and it is not clear what you need to do and they do not help you. I will never shop there with anyone or by myself. They do not have to worry about me except for the refund they owe now for a protection plan that is not what they make it out to be when you buy it. I despise lying decieving sales people who will tell you anything to get a dollar. They would not get away with this kind of thing in places up north. I was being treated like I was trying to steal something or something? I was told to make an exchange then I was told I could not. So I put what I picked out back and then I was waiting for a manager and then someone pushed the item I brought to exchange out the door and then I was told to go home. I have never in my life been treated like this at a store! What a scam -- thousands of dollars they are getting from unsuspecting honest customers for protection plans that they do not intend to honor? I explain the circumstances honestly and I guess that they do not have anyone there that knows what they are doing. I was told that I have to call the Sams protection plan people I said why don't you call right now and help out. They said they cannot do that. What is customer service for? TO HELP CUSTOMERS? Well seems at this time that we are ripped off for over $500.00 dollars and have to go get another item if we need one that works. Tomorrow and the next day and the next day I will try to ask nicely for a refund of the price of a protection plan that they obviously do not intend to service in any way. Perhaps there are others who feel the same as myself and we could get together somehow to let the public know how awfull their plans are. If noone bought them anymore maybe that would be the best solution. We need a protection plan from buying their protection plans. I would like to see some more of these awfull circumstances and awfull service so I can gather them up and take it to consumer affairs or somewhere to put a stop to this disgusting frustrating way of treating consumers. My phone was at work so I needed someone to place the call or let me call from there to continue what ever their (dumb) process is. None really listened to me or understood that I had no intention of keeping that broken does not work item and had no intention of lugging the heavy thing back to my car to bring it home and drag it in the house to sit broken and useless. Like I said this did not make any sense to me at all. I left it with them and you know I really wanted to tell them to put it somewhere I shouldn't and I didn't but I may have felt a little better if I did. If I worked in a customer service department I certainly would want to know that I could use a phone to help customers and that I could call people to help people carry things and that I knew and understood the protection plans and you know things like that. I expained some of this to my daughter who said that she would be fired if she treated a customer the way I was treated. She also wanted to know why I did not stay longer for a manager. Well I had been there for over an hour and now the store is closing anyway PLUS I was getting very upset so I could tell the best thing for me to do was to leave and dwell on the positive and not end up in a worse problem maybe where I said something politcally incorrect or something. But I was not dragging that broken thing with me. For a very expensive abusive protection plan they can figure out where it can sit for awhile. What you described happened to you was really bad. Why does this have to be such a long tiring process that makes people wish they never bought anything in the first place? They make it that way so you will get disgusted and just give up and then they get to keep your money for doing nothing. Tell me it isn't so.

i hate sams club and i will never shop at walmart
it is all just a joke and these companies make me sick

I simply want to let people know that Sams Club does not stand behind promises that they make concerning warranty service and therefore I would suggest that if you need consumer electronics, buy it from Costco or from Best Buy.

I had spoke to a friend who had the same issue with his iPod Touch which he bought through Best Buy and he was told that the problem was not repairable and got the next generation iPod Touch as a replacement. The money making machine wouldn't even put pressure on the warranty company and told me if I wanted to take it further...I should go to Apple and see what they say. I've already spent way too much time on this which costs me money.

I know that my experience and the fact that I won't ever buy a Walmart or Sams Club product again won't have any bearing on their profits but maybe my taking time to post this complaint on this site will keep others from making the same stupid mistake of believing that this company cares about anything other than profit.

Best Buy uses the same warranty service as Sam's and Walmart; it is NEW Corp. Costco still gives an extra year free on its electronics, a better deal.
If you have a problem with a Sam's service plan, the Club Mgr has an escalation line to NEW Corp. They'll remedy your problem asap.

The new Aiken SAMS Club, supports job discrimination & racism; deliberately hiring mostly women and Caucasians, and cheating African-American men out of jobs! The racist store managers tell minorities that they have conveniently loses their applications, and forces them to re-interview with the staff, when the managers know that they have no attention of hiring any of the qualified African-American men! Sam's is owned by the same Wal-mart Corporation; notorious for cases involving racial discrimination, immoral feminism, unethical & unfair business policies, rampant job discrimination based on race & gender, mistreating minority customers, lousy customer services, and business corruption! The new Sams Store; sadly, is no different, they haven't even opened up yet, and they have recieved numerous complaints from people in Aiken County, for unfair & discriminatory hiring policies. Deliberately hiring inexperienced women and Caucasians for managerial jobs, while hiring African-American men who are highly qualified & experienced for jobs that are demeaning, underpaid, and positions which many are clearly overqualified for! Plus, many hard workers are simply denied employment based on religious preference, having excellent retail experience (which usually intimidates incompetent company managers), -and racial discrimination! Which, in a way all makes perfect sense, because the City of Aiken, is well-known for government corruption, racism, and social injustice! So I guess, The Wal-mart/Sams Family, feel right at home in KKK-Land!

I'd give real money for you to shut up and never post on this site ever again, you inane spammer

You have ZERO proof of this. You can rant all you want about your bull cries of racism, but all you are doing is crying wolf. You know what will happen when there really IS a racist issue in your precious town? F All. Do you know why? Because you chose to call racism on every little thing that you think is racist. If they hire a white person instead of a black person, you see it as automatically racist. So basically, any white person with a job got there because of racism. At least in your eyes. That kind of thinking is racist.

So next time you want to spout off about racism, maybe you should take a good hard look in the mirror and realise that you are a racist too.