Sam's Club review: Refusal to resolve issues by employees

To whom it may concern

I have been a member of Sams for several years, until today! My problems started when my Grandson dropped my membership card in my local Sam’s club. I was called by one of your employees that night. I explained my situation and that I would send my grandson to pick it up the next day. She took his name and told me he would need his ID, which by the way has the same address, he is 25 years old. When he arrived he was denied he called me, I spoke to her. In a very “authority way” informed I would have be be there myself. I explained that was not possible and felt my card was stolen and in the hands of a person I did not know or trust! So I went on line froze the account. I went on line and requested a new account and card online. That was June 8 and repeated my effort, June 9. Both times told the card would be delivered in 7 to 10 days. I tried again 3 days ago, I was told a new account was set up and a card would be FedEx I would have it 3 days.

Mind you a lot of the back and fourth is not included here. I called today after I learned online that I should wait another 7 to 10 days. I was told I was to wait again and it can not be rushed. I also wanted to add my grandson to credit and membership, so he would no longer have to deal with any issues like this to is a problem. I found your employees to be over zealous with their “authority” and slow to solve issues. They are rude and thin skinned. I was accused by one bank employee of calling her names when I pointed out the possibility of reasons for her non effort and unprofessional mannerisms. I do not call anyone by arbitrary names as suggested. I have worked hard in my life and respect others for just doing their just doing their job. Bottom line was I will have to wait and then I could call member services.

I am 81 years old with a long credit history. I carry no balances! Of cause I have had problems prior even traveling where banks did their best resolve issues and cards to me with speed in far away places! This is series of employees that need to be retrained. Aggravating me to the point where I told them just close the account.

Sam should keep in mind , that this neighborhood is growing. Across the street from them would be a BJ shortly and a sprouts. Sam’s will not be the only game in town. But at this point, I’d rather go out of town, then do business with your company right now. People do have choices! Just saying. Thank you for getting this matter your attention.

Dolores Murphy-Gallaer

5429 Greystone Drive

Spring Hill Fl 34609

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