Samsung’s earns a 1.7-star rating from 1679 reviews, showing that the majority of electronics consumers are dissatisfied with their products.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
pathetic after sale service
This is in regards to my samsung airconditioner which I bought two years back. Suddenly it stopped working & I called up samsung customer care # [protected] & lodged a complaint on 1st april, 2017. I was given a complaint # [protected] and as promised that an engineer will visit my place within 24 hours.
Till 3rd april, I didn't receive any call from them & I again called the customer care number & was given a service center # [protected] as they are the ones who send engineers. When I called there, person by name of sumit from wazirpur told me that ''people at customer care call center are bunch of jokers & don't know what kind of work pressure they (Service center people) are going through''. He said that there is no way my complaint can be addressed on 3rd april.
I agin called up customer care & was promised that it will be escalated & they'll call back. I got a call & was promised that it an engineer will visit my place at 11:00 am of 4th april. When no body turned up till 12:00 pm, I again called up the service center number to enquire that by what time an engineer will come. I got a shocking statement that there was no call made to me from samsung & there is no way an engineer can come before tuesday, 6th april.
I again called up customer care & spoke with a supervisor by name of karan & he put me on hold to enquire about the same. He assured me that I will get a call back in 30 minutes & my issue will be resolved today itself. But now it is more than 1 hour & no one has called me or visited my place.
My point is that a big brand like samsung can do such cheap stuff then how can we trust the rest of the brands in market. People from same organisation pass loose remarks for their own colleagues & make false promises. One hand of such a big brand doesn't know what the other hand is doing. When we buy products we get promises that the after sale service will be best etc. But when it comes to keeping those promises, brands like samsung do such cheap stuff.
I have 3 airconditioners at my home from samsung & have received a great mental harrassment & false promises that I will never buy any samsung product & will also make sure that no one from my near ones buy any samsung product in future.
Regards
Ashish ahluwalia
Cell # [protected]
fridge side freezes
I have a Samsung fridge that freezes everything in the fridge side. I have reset the temp to 46F and put a thermometer in the fridge and goes to 32F while the setting shows 46+F. Have called a tech to look at it...he's not here yet, but this does seem to be a common problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
not attainding complaint since one week
My complain no is8403426521. I regularly call in given no1800110011 but everytime call centre boy tell me you will be called by our engineers but no call received. I first complain on 24/3/2010. Now they reregistered our complain on 27/03/2010.
I care service centre karampura, delhi will be given our complain no. But they didn't pick up our phone. What will I do now. I want to install my split ac also want servicing of it. I purchase this one year back.
Samsung support is therefore requsted kindly do the needful in this matter.
Thanking you
S k modi
Uttam nagar
New delhi
The complaint has been investigated and resolved to the customer’s satisfaction.
I am using many appliances from Samsung like LCD, TV, Mobile Phone, Microwave Oven, Washing Machine, AC and Digicam. I purchased LCD in March 2008 which was having operational guarantee of one year from Samsung. I was disappointed to notice that LCD card got damaged only in July 209, just after 15 months of purchase.
SALE SAMSUNG WALON... TUMHARI TOOOO...
Dear Sir / Mam...
I am your a valuable customer from ALLAHABAD.I have submitted my Galaxy Grand set in Gyanshree Interprises in ALD on 09/02/2015. It was third time submission and complete time taken by service center about one month.No any result yet today.
This is no way to serve your valuable customer. Now, I don't have another way to go to the court, but I never expected to go to the court at the time of purchase your precious phone. I sway... I never buy a product belongs to samsung...and discourage my belongings also...
AAPKA AIK BECHARA AUR DUKHI GRAHAK
DHEERAJ KUMAR SONI, ALLAHABAD.
abnormal delay in replacement
Sir/madam,
I have purchased samsung hdd hd-160jj bearing sl/n 137311flb61688 in nov'06. This drive became faulty and I got replecement in may'09 with hdd bearing s/n 35161qss200488. This replaced hard disk again went faulty in feb'10 which I have given for replacement on 11-feb-10 at cspl computers pvt. Ltd, chintels house, 16 station road, lucknow. My job card no. Is [protected].
Initially I was told that replacement will be made in 10-12 days but till today I have not been given replacement. Yopu are requested to look into the mater as apart from data loss due to hdd failure delay in replacemnt if further adding to my losses as I am not able to run my system.
Thanks,
The complaint has been investigated and resolved to the customer’s satisfaction.
samsung bad products, worse customer service
I had bought a samsung ac 1.5 t from next showroom for around 25000. And since that day I have been repeateadly having problems with the product. The gas leaked just after using it for 1 year. And whenever I register my complaint with samsung it takes 3-4 days to get a call from engineer and around 5-6 to get my complaint resolved. Imagine you buy an expensive ac and then pay a lot of money to keep it running every year and keep making numerous calls to their customer service call centre and still sleep in delhi summer heat. My latest complaint refrence number with samsung is [protected], and I have been waiting for engineer callback since 2 days.
The complaint has been investigated and resolved to the customer’s satisfaction.
mobile
Sir,
This is khadar basha. My mobile (Samsung b1ooi) stolen yesterday in hyderabad at around 11.00 am. Imei no :[protected]. And mobile no is:[protected]. I request, kindly find it and send those details to my brother's mobile no:[protected] or to my mail id:[protected]@gmail.com.
Thanking u sir.
The complaint has been investigated and resolved to the customer’s satisfaction.
i lost my mobile on june4. pls find it
poisonous fishy smell from new samsung ac
Poisonous fishy smell from samsung ac
I bought samsung split ac 1. 5 ton with model number as184ewbnstl from aarco one lajpat nagar market I - 3 on the 20 / 03 / 10. On the same day of installation. I had observed that it was emitting lingering fishy smell. The next day I had lodged a complaint with rregistered number [protected]. The engineers came on three occassions assuring me that the smell would subside as time progresses. Days fades away but the smell still remains. Samsung india are using poor quality products that are not ideal for customers health. According to medical research, that stench smell that is emiitted from running ac contains poisoneous gas that can ruin your respiratory system. It is my advise to everyone to undermine cheap products like samsung brands that can be detrimental to your health. Avoid buying products from arco one lajpat nagar market @ shop I - 3. They only care about your money and indifferent about the product and you. They don't possess any business ethics and the manager is fraudulent. Indians should be careful when shopping from this samsung outlet
This is found to be true also with me. Measures should be taken to stop this silent poisoning of India citizens.
The complaint has been investigated and resolved to the customer’s satisfaction.
Brand Samsung M RT 32 ZBSSI Fridge ED purchased on 21.5.2009 making contineious noise
replacement parts
Samsung electric range ftq386lwx. Original price $1699 purchased at sears.
The convection fans stopped working within 3 months. Waiting for over 3 weeks for parts that were supposed be a rush order.
Now the stove takes 30 minutes to get up to temperature and then fluctuates up to 100 degrees. I used the steam clean feature and small pieces of metal are falling off the oven walls. I will see what happens when I use the self-clean feature.
Samsung keeps telling me to call sears, and the sears repair tells me they can't get the parts from samsung.
My problem with the stove is a little different...the two rows of buttons on the right hand side of the stove suddenly stoped working. #(2, 3, 5, 6, 8, 9 and start buttons) Everything else works. Except we cant cook in the oven, because the start button doesn't work.
We had this problem when we first bought the oven, but fixed it buy making the stove perfectly level.
This time that didn't work, any ideas or suggestion?
we have the same issue untill we replaced the top broiler element...now it heats up to 350 degrees in 10-12 mins.!
I am also having the exact same problem with the temperature. It started 5 weeks after purchase. Or that is when we detected it as my wife tried to bake a Banana Cake, that flopped.
It is 100 degrees off when the preheat beep occurs. It takes an additional 22 minutes (30 minutes total time) to reach 350 degrees.
Sears has replaced the Thermal Sensor twice and the Electronic Control Board. Still the same issue.
They have now deemed it "non-repairable" and I have to fight for a replacement under the protection plan.
I am in Montreal, QC
This is exactly what has occurred to me, but the stove is only 1 month old - fan still works, but the temp fluctuates and takes forever to preheat, same model of stove, no satisfaction from Samsung or Sears either I am also in BC.
washing machine board problem
My washing machine was not working. I made a complaint to local service centre in trivandrum, kerala. On 2 months before. The service engineer visited 2 months before and said that, the board has to be replace, so u have to get the board with in 5 days. My complaint no is bo412. After that nobody turned up. I made a call somany times.. No response till now. If this is the situation with your servicecentre then what we have to do... Kindly dothe needful as early as possible.
Jince mathew.[protected], [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I tried to use one of your Official Certified repair man. After getting a bad estimate, I got my money back from the 1st company. It was for a door seal for $400 wow., I tried a 2nd company. They took $100 deposit by personal check for a seal part and never showed up to put part in. They kept my money. As it turns out the whole machine is bad. The steam cycles does not clean and leave whites dull. It can't take out stains. It cannot handle large loads. The 2 tubs that are suppose to work together are warped and are banging into each other - great only 2 years old. I am reduced to no steam and very small loads. The machine is terrible! and you have dishonest certified repairman!. I am in small claims court trying to get my $100 back. You treated my son in law very well with his refrigerator. Sure wish you could do the same for me. For a company your size, you should protect your name by providing honest repair service. Discouraged and Disgusted Catherine M. Banks cbanks@lathem.com [protected] (my Samsung phone)
Highly unsatisory Service.
No call back from the Service center
Wrong committments from service center
As machine Body is not in the samsung...
I do't know why samsung lauch the procduct when they can not maintian it.
disgraceful samsung lcd tv promotion in qatar on 11th march 2010
This has reference to the mega promotion of samsung lcd 37" tv held in doha qatar on the 11th of march 2017.
This promotion was advertised in qatar news papers on the same day, and offer was 50% off on samsung 37" lcd tv's.
Lots of people started going in to samsung showrooms located in various places in doha. It was a total disappointment for thousands of customers when they arrived at the show rooms. According to showrooms lcd tv's were sold out even before they opening their show rooms?
1) I was personally there to buy a 37" lcd tv at the samsung showroom located at the centre shopping complex next to ramada plaza hotel at 8.45am as they open their showroom at 9am. What a strange answer from the showroom manager? He mentioned they got only 11 pieces and all were sold out even before opening the showroom.
2) then from there I rushed my self with a friend of mine to alnazar branch which will open at 9.30am. We reached the showroom at around 9.20am and what another reply from a filipino salesman mentioning that they opened the show room at 7.30am and they sold out all the 37' lcd promotional tv's.
3) then we went to lulu centre and salesman at the showroom (Tv section) mentioned that they got 100 tv's for the promotion and all were reserved by the lulu centre staff members.
This has been happened in almost every showroom and it was hard to find a customer who bought a tv other than the friends and relatives of showroom employees.
I think these kind of promotions are so disgraceful and a total dissapointment for th customers. Hope, many customers in qatar would have complained about this and look forward samsung to take care of their reputation without letting the showroom managers and employees cheat the customers.
These comments were truly based on my experience and I heard the same with many of my friend
I toatally agree with the above posting and even I was one of the victims on this Samsung LCD tv promotions and what I heard from the show rooms nothing less than above
The complaint has been investigated and resolved to the customer’s satisfaction.
Our icemaker stopped worked in our brand new refrigerator. There aren't any repair techs in our area because Samsung refuses to pay enough. Their idea of a resolution? Cut the cord on the refrigerator, send it to them (so that our refrigerator isn't working) and maybe 2-4 weeks later we will get a check to replace our refrigerator. DON'T EVER BUY ANYTHING FROM SAMSUNG. They don't care about us as customers at all.
I bought a brand new phone (Samsung) and entered into a new 2 year contract. 4 months later the phones internal antanae went defective and caused the phone to not be able to send or receive calls. After several trouble shooting attempts including a complete factory reset and new sim, verizon said they were sending a new phone to replace it. When the "new" phone was received it was nothing more then a used phone. I spoke with several representatives, and 2 "supervisors" who told me that because I used the phone it wasnt new anymore and they wont send me a new phone. Not only was nothing done to settle this issue and replace my new phone with another new phone, I asked then to let me out of the 2 year contract since the phone they sold me was defective and therefor the line is a waste. They refused to do anything.
I had a net 10 phone for a year and I had to get it shut off for a little while. so when I get back home I go an buy a 50 dollar air time card and went to put it on my phone, well when I did this I called the 22890 number and they said it could not be activated at this time so I waited tried again and nothing. so then I called the customer servise and we went through a whole crazy procedure in which I had to wait 24 hours and to try again. so I did and at the end of the 24 hours it still hadn't been activated this was on November 21st and it is now dec2 and my phone is still not activated. I have gone through the procedure well over 30 times and I receive the same results so they had me buy another phone to see if it would work so now im out of money with no phone to find work so basically they stole from me and I am going to take legal action
New samsung tab neo 3 not working efficiently
I purchased a samsung tab neo 3 in 7th October 2017. Ever since that day I have been facing en-numerous problems it hangs constantly, when looking for a contact it keeps scrolling down, it switches off automatically during a call and when it doesnt, the call refuses to get disconnected. All this and its hardly a few months old. The Ceo's office Mr.Prashanth PAL calls back and says I should have it fixed by the service centre .But please answer this, if in a couple of months it can cause havoc, what happens after a year when there is no warranty? I can forsee there being a million problems more after warranty expires. And there answer to this is simple, we ll give you ONE WHOLE MONTH extended warranty FREE. LIke thats going to solve anything! This is an absolute case of a big company penalising its customers.
I hope that you ll respect your customers and give me a refund or replace this model.
P.S It is more than obvious that the Tab neo 3 is a faulty model and should be pulled of the shelves.
# [protected]
My samsung galaxy s5 was updated a few weeks ago and since then I have been having problems with both my phone and my nook which is also an android. I am having trouble reading newsfeeds as they freeze while reading, phone is unresponsive, goes to black screen and goes back to the beginning of the feed. I went to at&t for a solution to the problem, which they acknowledge is there but stated as far as they know there are no updates in the planning to fix affected phones. This is unacceptable to me. I paid too much for this phone for it to malfunction
Hi!
i bought my Samsung Galaxy S6 smartphone about two months ago. i was experiencing a problem with my camera and fingerprint scanner. i went to the heartland repair center on 8th of july on wednesday. i told them about my problem.
in starting they were not able to understand my problem. i showed my problem to 1-2 executives working over there. Then some other executive came and understood my problem. at 5:15, they told me that the will repair my phone and give me back after 1 hour. after 5 mins, they told me that i will get my phone back tomorrow. then i had to return back.
then, i went there on 11th of july, they took my phone and repaired it.. on job order, they put condition of scratches. i asked them about which scratches. they told me you have have minor scratches on home button. i said ok. but when i got my phone back, it was full of scratches. the silver lining of the camera was all rugged and faded away.all edges of phone were scratched. when i told them, they said the technician is laughing at these minor scratches. and what response i got was that i already agreed to condition of scratches, so they will do nothing. that's it. my phone no longer looks new. it looks like if i am using some old purchased phone. what the hell!
if i am paying full price for my phone, then why should i get the repaired product. they changed the whole camera. and according to policy, the phone should be repaired after 1 hour or less. but i got my phone back after more than 2 hours. they must have done something with the phone or replaced with some other phone. i don't know. now, this has been my worse experience with Samsung. i earlier have been using Samsung products a lot, but now i think that i should switch to some other brand. such bad products and customer service even worse.
i tried calling the executives, but they just forward my call to automatic recording instead of forwarding it to the supervisor of the heartland repair center as i wanted.
i am already too much bothered and harassed by the company.
I sent the galaxy note 4 in for repair phone was in perfect condition cept for a black screen, samsung said there's liquid damage and will not do the repair, but when i got my note 4 back from samsung, my note 4 got a major broken screen and black rubber piece sticking up on top of my screen, also my charger hold is totally damage..I call samsung and one of the agent in Customer Relation name Yanson Phenendo or Yanson Hernandez, very impolited and bossy, will not transfer call to his superior when customer request always raise his voice on me =(, his ID is Stad007, thats what he gave me, he said that Samsung broked my screen on purpose so that i cannot do anything with the phone =( .. then hung up the phone on me UNBELIEVABLE, CALLED in again other agent said samsung would never do such a thing then transfer me to yanson department again, got hung up again, called back again, got place on hold then got hung up again, called in again, again and again, but this is not going anywhere, BEWARED WITH SAMSUNG CUSTOMER SERVICE..NEVER BUY ANYMORE SAMSUNG PRODUCT EVER..
Terrible Customer Service!
After almost exactly 1 year (the warranty time), my Samsung tablet requested one of the "automatic updates". Unfortunately I did it, and immediately after that my tablet would not connect to Wi-Fi anymore.
I called the customer service number, hoping someone would just tell me what to do and the problem would be fixed...
No.
Instead the first person I spoke to listened when I told him what the problem was, and I told him that I had purchased the tablet a little over a year ago and that it was not under warranty anymore. He then proceeded to ask me my information, model number, etc...even making me get a magnifying glass to read the tiny writing on the back of the tablet. After about 10 minutes of information questions he then proudly told me he had figured out that the product was not under warren any more...DUH.
He then said he would transfer me to Technical support. Ok, so this other guy comes on and proceeds to ask me the same 5 minutes worth of information questions. After all that he tells me that he would be glad to connect me to a technician who might be able to help me. He then wants my CC information so they can charge me for the technical support. I asked him if I would be charged regardless if they could fix the problem or not. He first told me "No". I asked him if the Tech would let me know what the charge was before doing anything. He said he would. He then launched into a spiel about a one time tech support offer for 119.00...so after he had just told me I would not be charged if the problem could not be resolved he then proceeded to tell me it would cost 119.00 just to talk to a tech to find out if the issue could be resolved...I hung up. Well over 30 minutes of wasted time and frustration.
Went to my computer guy, who told me how to reboot the tablet...For free!
Samsung...never again!
Samsung Service the Worst To Date I am always amazed at the piss poor quality of service you can get nowadays. The issues never get handled the receptionist are rude as hell and you get to lose hours of your life to these inconsiderate $%453% ers. I do not recommend any Samsung Products anymore. They were my favorite, but keep having minor issues that can’t be resolved by their inadequate service centers and phone centers. The whole organization is incompetent and their insane message…”did you know we are on the net at Samsung.com/us./me/”, who gives a flying crap….message that repeats every 4 seconds, I am not exaggerating, every 4 seconds throughout the hour you have to spend waiting on someone, who then asks you the same questions on your product, to then be transferred again and again to repeat the same information, and then to be cut off, not 1 time, but 3 fracking times. I spent the last 2 hours dealing with the inane crap. Will never buy another Samsung component again, and will return any given to me. NO MORE, NEVER AGAIN.
Not available in stock no user help and want to take the phone for a week to request the new headphone to come to stock then wait another 2 or 3 days without phone to replace the faulty headset contacted support and went to 3 service centers always same robot answers no help thanks samsung for worst service center over egypt product is galaxy s6 international version
lost my mobile
Hi, i am Roshan Bhoyar from amravati. I lost my mobile from own room, dated 23 feb 2009, when i was sleeped in my room . when i get up early morning, i didnt get my mobile. IMEI NO. is [protected]. & my ph no. is [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
gas of compressure leaked
I purchased a refrigerator of 240 lit, frost free, double door of samsung at vijay sales on 16/06/2008 in chembur, mumbai, india. Gas of compressor leaked within a period of 18 months only. Compressor is guaranteed for 5 years. I had to pay rs.1000.00 to company's mechanic who rectified problem on third day. I had to throw away 6 litres of ice cream which melted away.
Samsung, do you have anything to say ?
Your products do well only around warranty period? So you are also one of the over smart & worst manufacturer ?
You give warranty on compressor for 5 years and if gas is leaked within 18 months, it is the fault of purchaser ! Is it so?
Please submit your reply to me at [protected]@yahoo.com at your earliest.
horrible store manager and customer service
The tv that I bought was sold off to someone else
My friend and I visited the best buy store located in plano on 6th of march 2010 to buy a tv for his apartment. We spent about 3 hours before we could finalize and decide upon which tv would best suit his needs. We decided to buy the 46" samsung led 6000 series, 120 hz tv which was priced at 1299.99 $. We received great help from one of the best buy representatives called dj.
We made the payment for the tv and decided to pick the tv as we did not want to pay 79 $ for shipping. We had a toyota camry and thought the tv would fit in, but it did not. So we decided to rent a truck for an hour and pick the tv. As it was pretty late and the store was about to close, we decided to pick the tv the next day. (Remember, the tv was sold to us) on march 7th, at around 4pm, we rented the truck from lowes and went to pick the tv. We waited in the customer care queue for about 20 mins and then we showed them our receipt and asked them to get our tv out so that we could load it in the truck and take it home. After waiting for about half an hour, the customer service representative at best buy told us that the tv was sold to someone else as it was not tagged properly.
I just could not believe her. How could they sell a tv that was already sold to us. We told her that we wanted the same tv or another tv with the same configuration. She said, that was the last piece and so nothing could be done. Later after arguing, she said, there were 2 tvs of the same configuration that were available at some other store which was about 2 hour drive away. It would take about a week for the tv to get transferred to the plano store. We were pissed. It was a big inconvenience for us. We talked to the store manager (Mike) and explained the situation, hoping that he would understand us and come up with an agreeable solution. We had rented the truck for an hour (By then we had already spent more than an hour and a half in the store). The store manager said, all he could do was, pay us 25 $ for the truck rental that we had paid. We asked him, if he could at least deliver the tv for free at my friend's house once they get it from another store. The store manager (Mike) said delivering will cost 79 $ and that is too much for best buy to bear. (What about the inconvenience that they have caused to us by selling the tv that we owned to someone else?)
We asked the customer service (Brittany) , to check when earliest we could get the tv transferred from another store. She called up the store only to let us know that the tv is not available anywhere within texas. We were mad; we were completely dissatisfied and very angry as that was the best configuration and price that would suit us. The store manager finally agreed to give us a 200$ off on any other tv that we decide to buy from best buy. He was trying to compensate for all the inconvenience that was caused due to the negligence of the best buy staff. By now, we had spent about 2 hrs in the store and had to return back the truck. We decided to come back the next day and buy another tv and get a 200 $ off.
The customer service (Brittany) was very polite. She said, she would return back the money that we had spent for the tv that was sold to someone else. We agreed and got back the money on the credit card and decided to come back the next day. She also said, that she will not be working on the next day but she will inform the staff that will be working so that we do not face any other problem
On march 8th (Next day) my friend and I went back to best buy during the lunch time (As both of us work) and decided upon a 55" led samsung tv (Listed price 2199.99 $). We thought of renting a truck, once we are sure of getting the tv. We went to the customer service and there was a person called (Tyler) who was helping us. Brittany had told tyler and written up our entire case on an a4 paper and had put it on the soft board there. Tyler was aware of the entire situation and just to make sure that he was doing the right thing, he called the store manager (Named bryan - mike was not working that day). Brayan came to the customer service counter, checked something on the computer and said, " sorry, we cannot give you a 200 $ off on this tv, this tv is already listed at a very low price" I got furious. Every person in the store says something different, I do not understand whom to belive and whom to not. I explained the entire chain of events that had happened the previous day and he said, he could not do anything about it. He said, the store manager (Mike) who committed to give 200 $ off will be working on wednesday (March 10th). So come by then and talk to him.
I have never seen such a horrible way of dealing with the customers in my entire life. I hate best buy and will never ever think of buying anything from here. I was so pissed off, that I just told bryan that we don’t want anything and we will never come again to best buy. Later I thought, I should have at least asked for the names of the people that I was dealing with so that I can complaint. I went back to the store and asked for the names of all the people that I dealt with.
I will wait for a few days to see if any action is taken for the complaint that I am submitting. If not, I have decided to file a lawsuit against best buy for selling a product that belonged to me and for such a horrible customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
battery life
I bought a samsung B2100 mobile phone on 21st dec 2008, since the battery was draining out very quickly I took it to the service centre"digital waves" in chennai.They said there was something wrong with the circuit and that they would give me a new phone in 10 days.Now it is more than 45 days and everytime i call the service centre they are saying that it will take one week.Most of all the attitude of the guys answering the phone and at the counter is awful.
The complaint has been investigated and resolved to the customer’s satisfaction.
warranty response by samsung
I have a samsung lcd tv which has failed for the second time. The service agent took the unit away again to their depot. They told us the unit cannot be repaired this time and needs to be replaced by samsung. A request was put through on the 14th of january. No news from samsung for over a month. We contacted samsung several times. The case was finally escalated to a case officer on the 23 of february. They promised a case officer would call within 2 days. We still did not have news or any call back from samsung. Today is the 3rd of march 2010. No response at all from samsung despite several follow up calls and endless hours on hold. This must be the worst customer service as they keep telling us a case officer should contact us withing two days with an outcome, but they never do. Even when we have obtained an email address for the case officer and have sent numerous emails for an answer, they simply do not bother to reply or acknowledge reciept of email.
I strongly advise people not to buy samsung products, unless they wish to deal with an inferior and unreliable product, coupled with the worst customer service division I have ever come across. They simply do not honour their warranty obligations.
The complaint has been investigated and resolved to the customer’s satisfaction.
disaster within 15 months!!!
This is a complaint for the samsung lcd37a550 which I purchased 16 months ago. Worked perfectly for 15 months and I was very happy with it to be honest.
Suddenly went on the blink 2 weeks ago. After 1 hour of usage the picture goes off while the sound remains. The service guy tells me the panel will have to be replaced at a cost of rs:27, 500 which is exactly 50% of what I paid for the lcd in october 2008 (Rs:54, 000) ! What he cant explain is how or why a high end product like this one should go down the drain so quickly.
Do they think I am nuts? Pay 50% of the original cost after just 16 months from the date of purchase?
In spite of my writing to the deputy md, the marketing head and the category head at samsung, no one from samsung has had the courtesy (Forget the guts!) to respond. What a fabulously customer-centric organization! Speaks volumes of how once you sell a product, you forget the customer who bought it!
I regret the day I purchased this product and hope the same thing doesnt happen to my top end samsung microwave which I purchased for rs:16, 000!
Regards,
Ashish.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same problem after about 24 months...and the problem is the Samsung service tells me that the warranty after replacing the panel is JUST one month! What di you do? Did you get the panel replaced?
capacitor/screen shadow
My two year old samsung tv model # lnt4661fx started clicking on and off and a shadow appeared on the screen. I called samsung support who told me there was a problem with that model number. They sent a technician to my house who replaced the component causing the on/off clicking sound. The shadow remained on the screen. The technician called samsung and they told him they (Samsung) would not pay for the screen repair. It is very evident the capacitor caused the screen to shadow. I called samsung executive branck on 17 feb 2010. They told me they would not cover the screen problem. I paid $1800.00 for the tv. The capacitor caused the screen problem. Samsung should stand behind their product. "never again samsung".
The complaint has been investigated and resolved to the customer’s satisfaction.
no power
Louged a complaint at service center on dated 5th january 2010. My complain no. Is [protected]. Engineer visited to us and said a spare should be changed. Since I have not received any phone calls regarding this. Everyday I contact to service center they said I arranged the call and nothing happens.
The complaint has been investigated and resolved to the customer’s satisfaction.
cant send email from message option and damazing phone in the service centre
I was surfing by this phone but couldn’t send email from new message option. though I could send email by opening Yahoo!, I could not open yahoo mail, rediff and Gmail as it stated memory is short. My service provider Airtel told that it has to be updated by the Samsung service centre. The Berhampore (Murshidabad, West Bengal )service centre kept it for 2 days (3.2.10 to 4.2.10) and at the end returned it, deleting all the settings, stored important messages and contacts. Rupees 15 talk time is also spent by them, with GPRS totally stopped. I again got Mobile office and nop settings by phoning aortal executive. They must have damaged the phone's GPRS system. Their behavior is rude as they are overworked and without adequate training. For this I have visited the centre 4 times traveling 50 miles every time. My phone is SGH-J150 EDGE TRIBAND no [protected] bought 5 months ago.
I did surfing by my previous Samsung phone, but seeing this phone's email option from message menu, I bought it. But the service center boys are telling that emailing is not possible from message menu. Then why the company advertised that false option to make me buy that phone and lose my money. Is it not cheating? Please do something to safeguard the good name of the company. I am
yours faithfully,
Stephen goswami, bible centre, po-Islampur, pin-742304 Dt. Murshidabad, W.B. phone-[protected]
email- [protected]@yahoo.com
overheating fan on television
To whom it may concern,
Compliant: regarding Samsung LE40A756 LCD
The above television was purchased on 15th of November 2008 along with product support for 3 years. The above LCD started showing I quote “(check fan 1)” and then switches off 3 minutes later. The television has just been collected from my home for repair which will take 28 days. I was also told by the tech guys that the fan has been overheating.
I am thus making this compliant because I never once expected my television of just over one year old to be having such problems. This has thus proven that the above television is faulty and that’s the reason why it’s been discontinued. And because I do not want to keep experiencing this problem again I therefore want Samsung to send me a guarantee letter stating that the problem will not occur again or refund my purchase money. I would also like to know what Samsung expects me to watch while mine is been repaired for the next 28 days.
When I bought the product support, I did not buy it for faulty fan. I am extremely unhappy with the above product, I am highly disappointed with Samsung LCD television and I want Samsung to know this as soon as possible.
I strongly advise that Samsung should refund my money because I do not trust Samsung LCD product anymore. I am now on maternity leave with a new born baby at home with no television to watch.
Thanks,
Osato Ivbarenikaro
The complaint has been investigated and resolved to the customer’s satisfaction.
Samsung Reviews 0
If you represent Samsung, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Samsung
One of Samsung's key strengths is its innovation and commitment to research and development. The company invests heavily in new technologies and has a large team of engineers and scientists working on cutting-edge projects. This has enabled Samsung to introduce many groundbreaking products over the years, such as the Galaxy smartphone series, which has become one of the most popular smartphone brands globally.
Samsung's success can also be attributed to its strong brand image and marketing strategy. The company has built a reputation for producing high-quality, reliable products that are designed to meet the needs of consumers. Samsung's marketing campaigns are also highly effective, with the company using a range of channels to reach its target audience, including social media, television, and print advertising.
In recent years, Samsung has also made significant progress in the area of sustainability. The company has set ambitious targets to reduce its carbon footprint and increase its use of renewable energy sources. Samsung has also implemented a range of initiatives to promote responsible sourcing and reduce waste.
Overall, Samsung is a highly respected and successful company that has established itself as a leader in the technology industry. With its commitment to innovation, strong brand image, and focus on sustainability, Samsung is well-positioned to continue its growth and success in the years to come.
Here is a guide on how to file a complaint against Samsung on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with Samsung in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Samsung. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint against Samsung on ComplaintsBoard.com.
Overview of Samsung complaint handling
-
Samsung Contacts
-
Samsung phone numbers+1 (800) 726-7864+1 (800) 726-7864Click up if you have successfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +1 (800) 726-7864 phone number Click down if you have unsuccessfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +1 (800) 726-7864 phone numberUSA and Canada8800 555 55558800 555 5555Click up if you have successfully reached Samsung by calling 8800 555 5555 phone number 2 2 users reported that they have successfully reached Samsung by calling 8800 555 5555 phone number Click down if you have unsuccessfully reached Samsung by calling 8800 555 5555 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling 8800 555 5555 phone number33%Confidence scoreRussia444 7711444 7711Click up if you have successfully reached Samsung by calling 444 7711 phone number 1 1 users reported that they have successfully reached Samsung by calling 444 7711 phone number Click down if you have unsuccessfully reached Samsung by calling 444 7711 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling 444 7711 phone number100%Confidence scoreTurkey1800 407 267 8641800 407 267 864Click up if you have successfully reached Samsung by calling 1800 407 267 864 phone number 8 8 users reported that they have successfully reached Samsung by calling 1800 407 267 864 phone number Click down if you have unsuccessfully reached Samsung by calling 1800 407 267 864 phone number 6 6 users reported that they have UNsuccessfully reached Samsung by calling 1800 407 267 864 phone number14%Confidence scoreIndia1800 228 8991800 228 899Click up if you have successfully reached Samsung by calling 1800 228 899 phone number 2 2 users reported that they have successfully reached Samsung by calling 1800 228 899 phone number Click down if you have unsuccessfully reached Samsung by calling 1800 228 899 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling 1800 228 899 phone number100%Confidence scoreMalaysia1800 588 8551800 588 855Click up if you have successfully reached Samsung by calling 1800 588 855 phone number 0 0 users reported that they have successfully reached Samsung by calling 1800 588 855 phone number Click down if you have unsuccessfully reached Samsung by calling 1800 588 855 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling 1800 588 855 phone numberVietnam+1 (800) 726-7864+1 (800) 726-7864Click up if you have successfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +1 (800) 726-7864 phone number Click down if you have unsuccessfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +1 (800) 726-7864 phone numberMexico+82 222 550 114+82 222 550 114Click up if you have successfully reached Samsung by calling +82 222 550 114 phone number 8 8 users reported that they have successfully reached Samsung by calling +82 222 550 114 phone number Click down if you have unsuccessfully reached Samsung by calling +82 222 550 114 phone number 4 4 users reported that they have UNsuccessfully reached Samsung by calling +82 222 550 114 phone number33%Confidence scoreSouth Korea+44 330 726 7864+44 330 726 7864Click up if you have successfully reached Samsung by calling +44 330 726 7864 phone number 2 2 users reported that they have successfully reached Samsung by calling +44 330 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +44 330 726 7864 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +44 330 726 7864 phone number33%Confidence scoreUnited Kingdom+353 818 717 100+353 818 717 100Click up if you have successfully reached Samsung by calling +353 818 717 100 phone number 0 0 users reported that they have successfully reached Samsung by calling +353 818 717 100 phone number Click down if you have unsuccessfully reached Samsung by calling +353 818 717 100 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +353 818 717 100 phone numberIreland+61 130 042 5299+61 130 042 5299Click up if you have successfully reached Samsung by calling +61 130 042 5299 phone number 0 0 users reported that they have successfully reached Samsung by calling +61 130 042 5299 phone number Click down if you have unsuccessfully reached Samsung by calling +61 130 042 5299 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +61 130 042 5299 phone numberAustralia+64 800 672 6786+64 800 672 6786Click up if you have successfully reached Samsung by calling +64 800 672 6786 phone number 0 0 users reported that they have successfully reached Samsung by calling +64 800 672 6786 phone number Click down if you have unsuccessfully reached Samsung by calling +64 800 672 6786 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +64 800 672 6786 phone numberNew Zealand+42 800 726 7864+42 800 726 7864Click up if you have successfully reached Samsung by calling +42 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +42 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +42 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +42 800 726 7864 phone numberAustria+32 22 012 418+32 22 012 418Click up if you have successfully reached Samsung by calling +32 22 012 418 phone number 0 0 users reported that they have successfully reached Samsung by calling +32 22 012 418 phone number Click down if you have unsuccessfully reached Samsung by calling +32 22 012 418 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +32 22 012 418 phone numberBelgium+45 70 701 970+45 70 701 970Click up if you have successfully reached Samsung by calling +45 70 701 970 phone number 0 0 users reported that they have successfully reached Samsung by calling +45 70 701 970 phone number Click down if you have unsuccessfully reached Samsung by calling +45 70 701 970 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +45 70 701 970 phone numberDenmark+33805 504 504+33805 504 504Click up if you have successfully reached Samsung by calling +33805 504 504 phone number 0 0 users reported that they have successfully reached Samsung by calling +33805 504 504 phone number Click down if you have unsuccessfully reached Samsung by calling +33805 504 504 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +33805 504 504 phone numberFrance+49 619 6775 5566+49 619 6775 5566Click up if you have successfully reached Samsung by calling +49 619 6775 5566 phone number 0 0 users reported that they have successfully reached Samsung by calling +49 619 6775 5566 phone number Click down if you have unsuccessfully reached Samsung by calling +49 619 6775 5566 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +49 619 6775 5566 phone numberGermany+39 800 726 7864+39 800 726 7864Click up if you have successfully reached Samsung by calling +39 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +39 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +39 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +39 800 726 7864 phone numberItaly+31 889 090 100+31 889 090 100Click up if you have successfully reached Samsung by calling +31 889 090 100 phone number 0 0 users reported that they have successfully reached Samsung by calling +31 889 090 100 phone number Click down if you have unsuccessfully reached Samsung by calling +31 889 090 100 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +31 889 090 100 phone numberNetherlands+47 21 629 099+47 21 629 099Click up if you have successfully reached Samsung by calling +47 21 629 099 phone number 0 0 users reported that they have successfully reached Samsung by calling +47 21 629 099 phone number Click down if you have unsuccessfully reached Samsung by calling +47 21 629 099 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +47 21 629 099 phone numberNorway+351 808 207 267+351 808 207 267Click up if you have successfully reached Samsung by calling +351 808 207 267 phone number 0 0 users reported that they have successfully reached Samsung by calling +351 808 207 267 phone number Click down if you have unsuccessfully reached Samsung by calling +351 808 207 267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +351 808 207 267 phone numberPortugal+34 902 172 678+34 902 172 678Click up if you have successfully reached Samsung by calling +34 902 172 678 phone number 0 0 users reported that they have successfully reached Samsung by calling +34 902 172 678 phone number Click down if you have unsuccessfully reached Samsung by calling +34 902 172 678 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +34 902 172 678 phone numberSpain+46 771 726 786+46 771 726 786Click up if you have successfully reached Samsung by calling +46 771 726 786 phone number 0 0 users reported that they have successfully reached Samsung by calling +46 771 726 786 phone number Click down if you have unsuccessfully reached Samsung by calling +46 771 726 786 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +46 771 726 786 phone numberSweden+41 800 726 7864+41 800 726 7864Click up if you have successfully reached Samsung by calling +41 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +41 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +41 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +41 800 726 7864 phone numberSwitzerland+86 400 810 5858+86 400 810 5858Click up if you have successfully reached Samsung by calling +86 400 810 5858 phone number 0 0 users reported that they have successfully reached Samsung by calling +86 400 810 5858 phone number Click down if you have unsuccessfully reached Samsung by calling +86 400 810 5858 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +86 400 810 5858 phone numberChina+852 36 984 698+852 36 984 698Click up if you have successfully reached Samsung by calling +852 36 984 698 phone number 0 0 users reported that they have successfully reached Samsung by calling +852 36 984 698 phone number Click down if you have unsuccessfully reached Samsung by calling +852 36 984 698 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +852 36 984 698 phone numberHong Kong+81 363 332 000+81 363 332 000Click up if you have successfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have successfully reached Samsung by calling +81 363 332 000 phone number Click down if you have unsuccessfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +81 363 332 000 phone numberJapan+63 24 222 111+63 24 222 111Click up if you have successfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have successfully reached Samsung by calling +63 24 222 111 phone number Click down if you have unsuccessfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +63 24 222 111 phone numberPhilippines+65 69 161 261+65 69 161 261Click up if you have successfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have successfully reached Samsung by calling +65 69 161 261 phone number Click down if you have unsuccessfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +65 69 161 261 phone numberSingapore+27 860 726 7864+27 860 726 7864Click up if you have successfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +27 860 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +27 860 726 7864 phone numberSouth Africa+94 115 900 000+94 115 900 000Click up if you have successfully reached Samsung by calling +94 115 900 000 phone number 2 2 users reported that they have successfully reached Samsung by calling +94 115 900 000 phone number Click down if you have unsuccessfully reached Samsung by calling +94 115 900 000 phone number 6 6 users reported that they have UNsuccessfully reached Samsung by calling +94 115 900 000 phone numberSri Lanka+66 26 893 232+66 26 893 232Click up if you have successfully reached Samsung by calling +66 26 893 232 phone number 1 1 users reported that they have successfully reached Samsung by calling +66 26 893 232 phone number Click down if you have unsuccessfully reached Samsung by calling +66 26 893 232 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +66 26 893 232 phone number100%Confidence scoreThailand+971 800 726 7864+971 800 726 7864Click up if you have successfully reached Samsung by calling +971 800 726 7864 phone number 3 3 users reported that they have successfully reached Samsung by calling +971 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +971 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +971 800 726 7864 phone number100%Confidence scoreUAE+54 800 555 7267+54 800 555 7267Click up if you have successfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have successfully reached Samsung by calling +54 800 555 7267 phone number Click down if you have unsuccessfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +54 800 555 7267 phone numberArgentina+55 800 124 421+55 800 124 421Click up if you have successfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have successfully reached Samsung by calling +55 800 124 421 phone number Click down if you have unsuccessfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +55 800 124 421 phone numberBrazil
-
Samsung emailsinfo@samsung.com100%Confidence score: 100%Support
-
Samsung address129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea (South)
-
Samsung social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
- View all Samsung contacts
Most discussed Samsung complaints
Blue tooth complain, unsatisfaction of service in warranty periodRecent comments about Samsung company
Samsung Z flip 6 phone model SM-F741UAKEXAA SN 350152063290691Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Hello!
I have bough a samung split air con on 4th nov, 2017 from jainsons - anna nagar-chennai.
Just few months after the installation I have been facing problems from the a/c and have made numerous calls to samsung ccustomer care. Everytime samsung sends a service engineer, the person comes collects service charges, does some wiring here and there and confirms that no problem would come but only to my bad luck that every 31 days samsung aircon gives problems and very smartly they come and collect charges again. Tried speaking to their superiors, but no one comes online and disconnect on our face. The service engineers comes and asks personal money to repair along with the samsung co. Charges. I have paid so much of money already in this aircon and I dont understand where am I going to bring so much money every month to repair this a/c. Filled up the gas last month and now again the cooling goes of and all samsung ppl have to say is we shall send a person tom and you will have to pay the service charges and any other charges as per engineers inspection. What is this co. Money minting machine has been installed in my home. The worst service and air conditioner. I have lost my faith and patience. Its very hard to earn money these days and very easy to shed it on a 21k worth air con and by now its already 27k-huh.
No help and no solution seems to be coming and I strongly suspect of being given a defective aircon. No electronic will give so much of problem every month by month and samsung customer care has just to say that we will send our person!
Please help me get justice from this money shedding air conditioner.
My bp no. Is [protected]
[protected]