SatellitePhoneStore.com
Reviews and Complaints

I recently had an experience with SatellitePhoneStore.com and I must say, it was a bit of a mixed bag. On one hand, Nicole was very helpful when I reached out to her via chat. She provided me with all the information I needed and was very patient with my questions. However, when I tried to make a transaction on the website, I kept getting a blank page. I tried several times but to no avail.

I decided to call and text for assistance and was put on hold several times by Sue. It was a bit frustrating as I had to wait for a long time before I could speak to someone. When I finally got through to someone, they asked for my phone number so that someone from California could call me back. I was hopeful that this would solve my problem but unfortunately, the person who called me back did not seem interested in addressing my issue.

Despite this setback, I decided to go ahead and finalize the transaction through the internet since the person on the phone was not helpful. I must say, your business has a lot of potential but needs improvement with customer service. It was a bit disappointing to have to go through all that trouble just to make a purchase. However, I must give credit where credit is due - Nicole was the only one who represented your business very well. She was knowledgeable, patient, and very helpful. Kudos to Nicole!

Overall, I would say that my experience with SatellitePhoneStore.com was a bit of a mixed bag. While I appreciate the good information provided by Nicole, the issues I faced with the website and customer service were a bit frustrating. I hope that your business can work on improving these areas so that future customers can have a smoother experience.

I gotta say, I've used SatellitePhoneStore.com before and it's been pretty solid. I rented this one phone model for my mountain climbing trips in the Sierra Nevada Mts and the Himalaya, just in case of emergencies. And let me tell you, it's come in handy a few times.

But, I gotta be real with ya, the phone I rented in Aug 2015 was a bit glitchy. Like, it would flip back and forth between "searching" and "registered" every 3-4 seconds, even though it had 3 or 4 bars of reception showing. And when I tried to make calls, it only worked about 1 time out of 6 attempts. Not gonna lie, it was pretty frustrating.

And get this, it wasn't just a matter of the satellite being out of reach. This happened all the time, even in my hometown and on the trail. And get this, it even happened at the tippy top of Mt Whitney, the highest mountain in the 48 States! Like, there was no obstruction up there, so what gives?

Overall, I still think SatellitePhoneStore.com is a solid choice for renting a satellite phone. But just be aware that some models might be a bit glitchy, so make sure to test it out before you head out on your adventure.

This company is not to be trusted. I highly recommend going to their competitors instead. I fell for their trickery when they claimed that the device I was buying had an extra accessory included in the package. However, when I received the device, it was dated and not new as they had promised. Despite my multiple requests, they refused to send me the warranty certificate that I was entitled to.

To make matters worse, they also refused to cancel my order even though I had complete proof of their sales team cheating me. It's clear that this company does not value their customers and will do anything to make a quick buck.

I also want to mention that they have been advertising false BGAN Flex pricing tiers for years. When I started renting from them a few years ago, I thought it was a mistake and asked them to correct it on their website. They claimed they would, but they never did. This is just another example of their dishonesty and lack of integrity.

In conclusion, I urge you to stay away from SatellitePhoneStore.com. Don't make the same mistake I did and fall for their deceitful tactics. There are plenty of other companies out there that will treat you with the respect and honesty that you deserve.

I gotta tell ya, I was blown away by the Satellite Phone Store. I was in a real pickle, needing 6 satellite phones for a major wildfire situation, and I needed 'em fast. So I called up my main man Berry Hipple, and let me tell ya, he was a real lifesaver. I mean, this guy knew his stuff. He got right to work, programming those phones like a boss while I was still on the horn with him. And get this - I needed those phones overnight, and Berry was on it like white on rice.

Now, here's where things get really wild. Berry missed the FedEx pickup by a hair, but instead of just shrugging his shoulders and saying "oh well," he went above and beyond the call of duty. His boss bought him a plane ticket to come deliver those phones to us in person the very next morning. Can you believe it? I sure couldn't. And let me tell ya, when Berry showed up at our office bright and early, he didn't just drop off the phones and run. No sir, he stuck around to show us how to use 'em and get us all set up. That's what I call customer service, folks.

I gotta say, I can't recommend the Satellite Phone Store enough. These folks really know how to take care of their customers. If you're in the market for a satellite phone, or any other kind of communication gear, you'd be crazy not to give 'em a try. Trust me, you won't be disappointed.

I recently had an experience with SatellitePhoneStore.com, specifically their Miami store, and I have to say it was not a positive one. I purchased an iridium go after the salesman assured me that the poor reviews were from old outdated models. I also opted for the super sim, which would give me a local number to avoid expensive phone charges.

Unfortunately, the unit was never able to receive calls or texts from any number with an area code beginning with 9 or 3. I reached out to support and they spent days trying to fix the issue. I was told that iridium would contact me within 24 hours, but they never did. As my departure date for a transatlantic crossing approached, I tried to return the unit since it was not doing what I paid for. This was after 5 days of working with them to get it operating. However, they told me to use another SIM card for no extra charge.

This resulted in an extra $275 charge to my cell phone bill for calls billed at $15 per minute. To make matters worse, the phone service was horrible and we were charged for many calls that never even went through. I was extremely disappointed with the service and the fact that SatellitePhoneStore.com did not stand behind their products.

Overall, I would not recommend SatellitePhoneStore.com based on my experience. The poor customer service and lack of product support left me feeling frustrated and out of pocket. If you're in the market for a satellite phone, I would suggest looking elsewhere.

I recently checked out SatellitePhoneStore.com and I gotta say, there were a few things that caught my attention. First off, there seems to be a little bug in the summary when making a purchase from an iPhone. The columns look a little crooked and it's not clear whether "insurance" and "rollover" are monthly recurring fees or one-time fees. It would be great if they could fix those bugs.

Another thing I was curious about was whether they offer any discounts for military personnel. I'm deploying soon and I'm looking to buy a satellite phone as a secondary security feature, just in case of an "isolated personnel event". As you can imagine, this is a pretty expensive purchase, especially for those of us who work for the government and not the private sector. It would be really appreciated if they had some military discounts available.

Overall, though, I think SatellitePhoneStore.com has a lot of great options for anyone looking to buy a satellite phone. They have a wide variety of devices to choose from and their website is easy to navigate. Plus, they offer free shipping on orders over $99, which is a nice bonus. If you're in the market for a satellite phone, I'd definitely recommend checking them out.

I recently signed up for the $109/month plan at SatellitePhoneStore.com, which included a USA number, 150 minutes, and rollover. Unfortunately, I never ended up using the phone as I had planned. After 10 months, I decided to return the phone and cancel the contract. However, I encountered several issues with the process.

Firstly, when I spoke to the representative, Tyler, and the billing department, they told me to return "the phone" in order to cancel the contract without any early termination fees. However, they failed to mention that I also needed to return the accessories that came with the phone, such as the charger, cable, and USB drive. I only found out about this after I had already returned the phone. This miscommunication was strike one.

Secondly, the billing department used unclear terminology when referring to what needed to be returned. They referred to "the unit," which was not defined and left me confused about what exactly I needed to return. This was strike two.

Finally, Tyler was very rude and unprofessional when I spoke to him about returning the SIM card. He informed me that I would continue to be charged unless I returned the SIM card, which was the first time I had heard about this requirement. After searching through the trash and looking everywhere for the SIM card, I finally found it and returned it. This experience was by far the worst I have ever had with any vendor.

Overall, I paid over $850 in monthly fees for a phone that I never used, and was met with unprofessionalism and miscommunication when trying to cancel the contract. I will definitely be avoiding this vendor, this sales rep, and satellite phones in general in the future. What a waste of money!

I recently had an experience with SatellitePhoneStore.com that left me feeling disappointed. I reached out to Satellite Sue through the messaging feature on their website to inquire about a quote I had received previously. Unfortunately, she informed me that the quote had expired and provided me with a new one that was 200% higher than the original. I expressed my concern about the price increase and mentioned that I would have to shop around with other vendors.

Satellite Sue did mention something about Amazon and their prices, but that was the last message I received from her. I then asked about the cost of activating a used unit, but she never responded. I was left feeling frustrated and decided to take matters into my own hands.

I started browsing the website on my own and was able to find the price I was looking for. I sent Satellite Sue another message with the details of my order and asked for a new quote. Unfortunately, she never replied.

It's disappointing to see that with so many vendors available and the current pandemic causing companies to shut down, SatellitePhoneStore.com's salespeople aren't going the extra mile to help customers select the products they sell. It's especially frustrating to see that Satellite Sue was still showing as online on the messaging app on their website even though she never responded to my messages.

Overall, my experience with SatellitePhoneStore.com was not a positive one. I hope that they can improve their customer service in the future and provide better support to their customers.

I ordered two Iridium 9555 from SatellitePhoneStore.com, which came with two Garmin Forerunner 45 watches. The bundle was a great offer, but I was shocked by the high amount of surcharges and tax. Unfortunately, it wasn't itemized, so I couldn't see the details. Instead of paying the $99 x (2) for the lines, I ended up paying about $486 dollars. The strange thing is when I went back to simulate an order for one, the taxes/surcharge was only $25 dollars which made me suspicious. I read all the necessary documentation and placed my order.

After a week or so, I didn't receive any shipping information. I received an email message from Sue Shores Connecta Satellite Solutions, LLC - Business Solutions Coordinator, who was amazing by the way, attempting to reach me about my order. She later called me and explained how my service start month would be moving to June since I didn't receive the phones yet, and that I would receive a tracking number when they were shipped.

After a couple of days, I contacted the 800 # for Satellite Phone Store to see when the phones would be shipped, and the representative was horribly rude, telling me I have a balance of $167 and the phones will not be shipped until I pay that amount. I was so confused at that point. He continued to say they require payment for two months in advance, but I told him I didn't read anything like that when I ordered the phones online. Then he started to lecture me how I didn't pay anything for the phones, and he outright just ignored my concerns. I told him to just cancel my phone.

After that, I called Sue's direct number that was listed in my email but no answer. However, she called me right back and basically saved the day. She was knowledgeable and swift to get things in order, told me my phones will be shipped in short order, and explained my next payment for service would be in July and automatically charged on my card. I did receive my phones in short order and was pleased with Sue's amazing customer service. But I did not receive the two watches included with the bundle I ordered. I called Sue back, and she explained the watches were on back order and they would be shipped as soon as possible.

Activating the phone was pretty simple. The first phone worked perfectly; however, on the second phone, I received a SIM Card Error. I called the 800 number and spoke with a representative who attempted to troubleshoot but without a remedy told me someone will contact me regarding the issue, and they may have to send me a new SIM card.

So, 11 days after my purchase, I have no watches, only one phone that works, a crazy high amount for surcharges vs if I only ordered one phone, and Sue saving the day. I would have given this experience a one-star, but because of Sue, I selected a two-star. Will I get my watches? Will I be able to use my second phone? The jury's still not out yet.

So, I was looking for a way to stay connected during my hunting trip for a week. I talked to one of the sales guys at SatellitePhoneStore.com and told him what I needed. But, I don't know what happened, somehow I ended up with a 12-month commitment. I mean, I'm not a tech guy, so I just went with it. But, when I got to the hunting grounds, the service didn't even work. I was so frustrated. And, to make matters worse, I had to pay over $400 to get out of the contract early. I mean, seriously, what a rip-off! I wouldn't recommend SatellitePhoneStore.com to anyone. Do yourself a favor and find another provider.

So, I recently bought a satellite phone from SatellitePhoneStore.com and I gotta say, it was a bit confusing at first. When I clicked on my orders, I was only shown the order itself and not my shopping cart. It took me a minute to figure out where to go to actually add items to my cart.

Another thing that threw me off was when I tried to make the purchase as a guest. I thought it would be a quick and easy process, but because they already had my email in their system, I had to stop part way through and create an account. It wasn't a huge deal, but it did take a little extra time.

Overall, though, I'm happy with my purchase. The website had a good selection of satellite phones to choose from and the prices were reasonable. The phone arrived in a timely manner and was exactly what I was looking for. I would definitely recommend SatellitePhoneStore.com to anyone in need of a reliable satellite phone.

So, I decided to give SatellitePhoneStore.com a try and I must say, I was pleasantly surprised. I had a little issue with my credit card and my order was rejected, but I called their customer service and they were able to help me out. The representative I spoke with was a bit confusing, but she eventually gave me a quote that was cheaper than what I originally saw on the website.

I decided to go ahead and place my order and I received my satellite phone in a timely manner. The phone itself works great and I have had no issues with it so far. I also appreciate the fact that they offer a variety of plans to choose from, so I was able to find one that fit my needs perfectly.

Overall, I am very satisfied with my experience with SatellitePhoneStore.com. The only downside was the confusing conversation with the representative, but that was a minor issue in the grand scheme of things. I would definitely recommend this website to anyone in need of a reliable satellite phone.

So, I recently got myself an Inmarsat satellite phone from Satellite Phone Store. The deal was that I had to pay for the service every month. But, here's the catch - once my contract was up, my roll over minutes wouldn't continue unless I continued with the monthly service or put my phone on standby. And, let me tell you, the standby option costs around 20 bucks a month, which is way less than the regular service. So, if you're planning to get a satellite phone from Satellite Phone Store, make sure you keep this in mind. Don't say I didn't warn you!

So, I was trying to order a phone from SatellitePhoneStore.com for my son who loves to go hunting in the wilderness. I had a question about whether the phone came with everything he needed, so I decided to ask on the chat. Unfortunately, I never got an answer back. I was really hoping to get this phone as soon as possible, so I could get it to my son overnight. I sure hope that the phone comes with a charger and everything else he needs to use it properly. The phone I ordered was the Inmarsat IsatPhone 2 Satellite Phone.

So, I was trying to buy some stuff from SatellitePhoneStore.com and I picked out what I wanted. I tried to pay online three times, but it didn't work. The website didn't tell me what was wrong, it just looked at me. I told someone in the chat that I was having problems and she said someone would call me back. But nobody did! I waited for three whole hours and nobody called me. I had to figure it out by myself, which was not cool at all.

Prices are pretty good at SatellitePhoneStore.com, but I gotta say, it's a real pain in the butt to get in touch with someone. I was trying to work with a specific person to get a unit, but they just couldn't seem to get back to me in a timely manner. I tried calling them up, but they didn't pick up right away. Finally, someone answered and said they'd call me back in about 5 minutes. Well, let me tell you, 5 minutes turned into more like 5 hours! If I hadn't been in such a desperate situation, I probably would have gone somewhere else to buy my unit.

I had a really bad experience with SatellitePhoneStore.com. I wouldn't recommend them to anyone. They sold me equipment that was incomplete and didn't have a firewall. I didn't find out until after they had already taken $*** out of my bank account. They didn't even bother to tell me that the unit wasn't optimized. When I tried to contact them about it, they just ignored me. They haven't made any effort to resolve the issue, and they're even demanding $8400 more! I've tried calling them several times, but they always dismiss me. I've also sent them dozens of emails, but they never respond. I even tried to contact them through their website, but it wouldn't load. This is completely unreasonable. I've only had to make five short phone calls and a few emails, and they're asking for so much more money. Don't trust these people!

I spent a lot of money on SatellitePhoneStore.com, $660 to be exact, for a Sat-Fi2 and service agreement. I was really excited to use it with my Android phone, but unfortunately, it wouldn't connect. I was really bummed out, so I sent both the Sat-Fi2 and my phone to tech support. They tried their best, but they couldn't get it to work either. They suggested that I upgrade my phone, especially to an iPhone, or upgrade my satellite device. I wasn't really feeling that, so I decided to return the device instead. I asked them to keep it, but they still charged me a restocking fee. I only got $505 back, which was a bummer. I wish I had gone with a different re-seller.

I recently ordered a satellite phone from SatellitePhoneStore.com, but unfortunately, I couldn't get it to work. To make matters worse, I was not informed that it wouldn't work in my area when I placed my order. I had to purchase a more expensive phone that would work in my area. While I was ordering the new phone, I was charged monthly fees for both the old and new phones. This was very frustrating and disappointing. The service I received was poor and the people I dealt with were unethical.

In addition to the phone, I also ordered a docking station. However, it wouldn't work in my area either. I returned it in its original, unopened box, but was told that it was scratched up and over $100 was deducted from my refund. This was very unfair, as the item had never been taken out of the box. If it was scratched up, it was done by the company.

I would not recommend SatellitePhoneStore.com to anyone. Don't listen to the guys promoting this company, as they are rip off artists. The whole experience was a complete waste of time and money.