Schewel Furniture Company
Reviews and Complaints

have been a loyal customer for three and half years. Purchased new furniture and appliances as well as outdoor items from there for a new home when starting over from being homeless. Established higher credit limit with successful payment history over the past years. Great people. Only complaint is due to recent economic and financial restraints have been unable to make a full monthly payment. They do not accept half payments. Expected account to be current within a month while I was trying to make the full payment. So instead of making half payment had to miss payments. After over three years of excellent credit with them and willing to pay something I am disappointed they are unwilling to work with those struggling at this time due to rising costs of electricity and groceries while trying to do the right thing and make an effort to pay. I don’t understand their unwillingness to work with customers. They just want to come pick up items and or go to court.

ON 3/14/2020 we purchased a Try-Bilt riding mower (along with an extended warranty) from Schewels Roanoke store. Since then we have had the mower serviced 5 times for various problems. In October of 2021they picked up the mower because it was draining batteries (2 brand new batteries). The mower was returned a week later and we were told that the problem was fixed. On Dec. 29th while doing yard work, the mower stopped. Called Schewels and was told that because of the upcoming holiday, they would not be able pick up the mower until the following week.

I heard from noone. I called Schewels on 1/12/22 and was told that someone would call me back. By 2/1/22, we had not heard from Schewels. I called and left a message for someone in service to call me. On 2/16/22 i called again, and was told that someone in service would call. As of 3/2/22, we had not heard from the store so we called the corporate and left a message. Still waiting on a return call.

I bought a free standing freezer because I have a large family to store my frozen good also bought a warranty for it. It has stopped working at least 10 time I have contacted schewels and they said triad electronics is who works on them for the warranty they have came 4 times says he doesn't know why it keeps freezing and completely stops working and I have had thousands of dollars of food that had ruined well it's not been working and triad knows said they ordered parts I have still not got it fixed it's sad to spend money on a freezer and lose all of our food I will never purchase from here again! Sad that y'all products are worthless and so costly and have caused so much money lose for us!

I brought a boxspring and mattress from shewells furniture waynesboro that had a 10 year warranty. I had this mattress for about 3 or 4 years. It's gotten to a point that the mattress feels as if i'm sleeping in a hole. Called store and they sent someone out with a foam 3 inch block with a string and ran the string from corner to corner said nothing was wrong with it. Well I can tell you this i'm sleeping on the floor now

We bought a living room suit a year ago and after a month the love seat broke and they came and picked it back up and had it "fixed". Well fast forward a few months and it's worse now than it was before it was "fixed"! They said they couldn't swap it out with another set because this one is discontinued and it was "fixed" the best they could! I won't be buying another living room suit from them ever! We paid cash up front for this, guess that was a mistake too because maybe if it wasn't paid for yet it would have been taken care of!