Scott Clark Honda
Reviews and Complaints

Battery died a year ago. Got a new battery and it was good for 100 months. But it died again yesterday for the same reason. They won't honor the 100-month warranty on the battery. I used the Accessory system to listen to the radio and the battery died after 10 minutes last year. Honda replaced the battery because it was still under the 3-year warranty. The same thing happened again yesterday, on September 18. Honda (Robby) said they won't honor the 100-month warranty on last year's battery because "it's covered under the 36-month warranty," which ended 11 months ago. They also said the Electrical system needs to be overhauled because having the accessory system on for 10 minutes shouldn't kill the battery. Last night, I paid $105.09 for a new battery from Auto-Zone.

The car I bought from Scott Clark Honda didn't have the features it was supposed to, and the sales representative didn't address these issues. I had multiple problems with the vehicle. One issue was the heat, which I had to turn up to the maximum in order for the car to get warm. They gave me a trial for Sirius XM, but I couldn't use it until a month after getting the vehicle because nobody checked it before selling it to me. I was sold a car without floor mats, so I had to drive for a week without them. The car makes a squealing noise when I turn, and the promised liftgate feature is missing. The sales representative made the sale and never responded afterwards. The managers never call back.

We bought a new Honda Odyssey 2020 two months ago, and we've had to go back twice to fix the same problem. Scott Clark Honda said the fiber optics were causing issues with the speaker sound system and the main screen. They said they couldn't fix it. The car is still under warranty with only 3,000 miles on it. They had the audacity to tell us to call Honda in Japan to complain and not to fill out their survey. We asked them to take the car back and give us a refund, but they had already sold it. Now we have no choice but to contact the ComplaintsBoard.com. Vehicle ID: *** Service advisor: Chris W

I bought a used 2017 Infinity QX80 in July. They said it still had the original warranty and I got the extended warranty too. The car had trouble starting twice. It seemed like a battery problem, so I took it to Lake *** Infinity. They said the battery was bad and didn't have enough power to start the car. It wasn't an OEM battery. While I was at the Infinity dealership, I called Scott Clark Honda about this. I was mad that I had to pay for a new battery when I just bought the car and had all the warranties. Scott Clark said they didn't change the battery and wouldn't pay for it. I think they should have checked the car properly before selling it and fixed the battery issue.

I gotta say, I'm pretty disappointed with Scott Clark Honda. So here's the deal, we bought this warranty for our Honda Pilot back in 2015, right? It cost us $2,150, but it was supposed to be refundable if we didn't make any claims after 60 months or 75,000 miles. Well, guess what? We hit that mileage mark in November , so we took our car to the dealership to get the refund process started.

We talked to this employee from Scott Clark Honda, and they checked out our car and the odometer. They told us we'd get a check in the mail within 30 days. But you know what? That check never showed up. So we reached out to them again in February . This finance manager named Amanda A asked for more paperwork, like a picture of the VIN number and odometer, and some refund document with a signature. We sent all that stuff to Honda on February 26.

Amanda said she passed everything along to her manager, Justin M, who was supposed to process the refund. But here's the kicker: we haven't heard a peep from Honda since then. We've been sending them emails and making phone calls since March 2nd, but Amanda and Justin haven't bothered to get back to us. It's like they're ignoring us or something.

I don't know about you, but this whole situation is really frustrating. We did everything they asked for, and now they're just ghosting us. It's not cool, Scott Clark Honda. Not cool at all.

On October 29, I went to Scott Clark Dealership to see a 2018 RX 350 SPORT car. They directed me to the car, and the window sticker said it was a sport. The online ad also said it was an SPORT. Trusting the sales rep and the online ad, I made a deal and bought the car through my lender ***. I thought I got a great SPORT car deal for $41,500 and was happy. The next day, I looked through the manual for the SPORT's special features, but couldn't find any. I contacted my lender to clarify some info, and they confirmed that the sport features weren't on the car. I also contacted the dealer, and they confirmed it was a mistake in the online listing and representation. The lender's "contract" charged for SPORT features that weren't actually on the car. The lender and the *** number confirmed it was a false representation. The sales rep and online ad were careless, leading to the sale of the car. I relied solely on the ad and the dealer's knowledge. That representation was false, and the dealer should have known. I paid for a car thinking I got a good deal, but ended up with an overpriced BASE model.

I bought a 2017 Infiniti QX80 from Scott Clark Honda on 7/8. They sold it to me with the remaining factory warranty, and I bought the maintenance plan and extended warranty. The battery died in early October, and I had to complain to the ComplaintsBoard.com to get Scott Clark to reimburse me for the battery price because it was a non OEM part. In November, a warning light came on that wasn't in the manual. Infinity checked the original window sticker and found out my car was from ***. The cluster had been changed out and was a non OEM part. They told me that my car has no manufacturer warranty here in the states. It would only be covered in ***. I left Infinity and went to Scott Clark's. They offered to work with me on another car, but they didn't have anything I was interested in. In the end, they agreed to cover the cost of the cluster change and told me the extended warranty would kick in. I found out that is a lie. On February 22, I went to Infinity for an oil change. I asked them to check the seat warmers because I didn't think they were working properly. They confirmed they weren't. The maintenance plan only paid $55 towards the oil change. I came home and emailed *** at Scott Clark because he's been my contact there since my first ComplaintsBoard.com complaint. He was going to mail me a check for my portion of the oil change. I told him I had never purchased a maintenance plan that didn't pay the full cost. When I bought the plan, I asked where I had to take the car, and I was told any ASE certified garage. *** told me that if I had taken the car to them, it would have been free. He was going to contact Infiniti to get everything covered going forward and to cover the price of the seat repairs. No check for the oil change. Now the cruise control light doesn't come on, and the lights on the AC, radio, etc. don't come on. This car is a lemon and should have been sold at auction. Scott Clark doesn't follow up.

I bought my Honda CRV on 11/17, but the contract ain't valid 'cause I don't have a loan. So, on 11/17, I bought a 2017 Honda CRV. I was waiting for a welcome letter from the Bank institution, but I never got it. Let me start from the beginning. On 11/18, I got a call just a day after I drove off the lot, sayin' that Honda messed up my paperwork with taxes 'cause my car was and still is registered in New York, insured, and had transferred plates. I scheduled to go there on 11/21. I also brought in a piece from my old car that I thought I traded in. They basically wanted me to pay for their mistake of messin' up the taxes. This was after we signed all the paperwork, and they put me in a payment that I wasn't comfortable with. I wanted to go through my Credit Union, just so you know. So, I said no and asked for my car back. I thought that would cover the cost. At least that's what I thought. Now, I'm still waitin' for my loan information, so I went to the bank myself. The bank checked my information and said they don't have a loan under the info I provided. I'm an honest person, tryin' to stay on top of my bills, and I was tryin' to get ahead of the loan. I called Honda. Honda told me that the information will be mailed to me. I left a message for Randy M on 12/8. Now, I don't know if Stephanie, the salesperson, was doin' a check-in call 'cause that's what she said, but I told her about the paperwork, and she said she'll ask Randy. Stephanie called on 12/8 at 3:58pm and got back to me, sayin' that the loan was through *** bank and that the paperwork would be sent to me. I have the voice message. Randy then texted me on 12/9, askin' for a bill with a New York address. I'm honest, I didn't respond right away 'cause I knew somethin' was wrong. Randy then texted on 12/14 and followed up with a call. I sent him the bill. Later that day, he asked if I could drop by Honda. I asked why, and he said, "To sign this contract again." Now, mind you, this would be the third contract. He called me to explain, but nothin' he said made any sense. I don't have a loan for this car. I don't know how they messed up the paperwork this bad. What I do know, after tryin' to find a lawyer and talkin' to a credit union rep who read my contract, is that Honda lied to me. They took my Audi and didn't trade it in. They simply changed/switched numbers and added my loan to the new loan, which got me in deep debt. Also, Randy texted me sayin' that the Bank is askin' if I'm comin' in to sign 'cause the approval will expire. I don't understand how somethin' that was supposed to be approved can expire. I don't like playin' the female card, but I feel like they're takin' advantage of me, thinkin' I don't know any better. I know my old loan is gone, but it's tied up in this new loan that was never really approved. I don't trust these people, and buyin' a car shouldn't be this hard. I have both contracts and all the texts and voicemails. I ain't tryin' to scam anyone, but they took advantage of me, and I need someone to help me. I ain't signin' nothin' else. None of it makes sense, especially the fact that I'm payin' for two cars. Thank you.

I bought a 2019 Odyssey from Scott Clark Honda and it's got some electrical problems. The dealership told me they can't fix it. I got the Odyssey on 10/10 and not long after, I started having issues with the electrical stuff. I told Randy Gibson, the guy who sold it to me, about it through text and video on December 19th. The entertainment system was cutting in and out, rebooting by itself, and the speakers were crackling. Randy said I wasn't the only one with this problem and to bring it in so they could replace the system. But I work two jobs and my only day off is Sundays, plus I don't live close to the dealership anymore, so I couldn't bring it in right away. Randy said it was an easy fix though. I finally dropped it off on Monday, January 20th, and Chris Wagner became my service advisor. When I told him why I brought it in, he said they're not replacing the SOP anymore because Honda Manufacturing says it doesn't fix the issue. Right now, there's no fix for it, but they'll try to fix it following Honda's instructions. I told him it's not right to make someone pay for a $40000 van that can't be fixed. He said I'm not the only one having problems and Honda knows about it, but they haven't come up with a fix yet. I told Randy what he said and Randy suggested moving me into a Pilot instead. I was okay with that, but when he talked to Robby, the service manager, he found out that the Odyssey, Pilot, and Passport all have issues, so switching to a Pilot won't guarantee that I won't have problems. After I left, I did some research and found out that a lot of people are having the same issue, so I called Honda directly to get them involved. They assigned a case manager to me, case #[protected]. Chris returned my van to me at work on January 21st and said they unplugged and reset the system. But on January 24th, my van started acting up again, so I left him a voicemail and sent him a video through text. He told me to bring it back on Monday the 27th and they'll try to fix it again. They returned the van to me that evening after they were done. I took it in on February 10th for a separate issue and they fixed a recall at that time. But on February 14th, it started acting up again. The last work order said the SOP needed to be replaced if it happened again after the last fix. Chris told me they're not changing them anymore and there's still no fix. He transferred me to Robby because I was getting annoyed. Robby said to bring it in, but they won't replace the SOP. I told him the tech wrote on the last work order "if it happens again, SOP needs to be replaced." He tried to lie and said it said "might need to be replaced." I said that was a lie and told him to read it exactly as it was written. Eventually, he agreed to order the part and replace it. After that, Chris told me he's not allowed to have contact with me anymore and I should deal with Robby, Honda, or management. I took the van in on February 20th to have the system replaced. Now it's Sunday, February 23rd, and my van is acting up again. I have videos to document it and I reached out to Randy to let him know it's still messing up. I also left a message for my case manager at Honda. I didn't want to complain, but Honda says it's the dealership's responsibility to help me, and the dealership says it's Honda's. My next step is to contact Channel 9 news and let them know that Honda and the dealership are knowingly selling vehicles with issues. I have messages to prove that they know about the issue and have no way to fix it. They care more about their profits than the customers.