SCS
Reviews and Complaints

I was with two friends at my local retail park (cortonwood) when we decided to go and look at some sofa's in SCS. We decided to do this because we will shortly moving out and starting our own lives when we go to university. We are only 16 but are very mature and sensible and were just wanting to browse the store. We walked into the store and started to look around at some sofa's, when we walked into the store there were two workers sat on display sofa's at the entrance to the store, enough for a complaint on it's own merrit. Soon after entering the store one of the employees walked over to us and asked us for our age, he then said that if you are under 18 (which we are) you have to be with an adult. We said that we were 18 to see whether that would be enough to allow us to look at sofa's. However we were then asked to produce ID otherwise we'd have to leave the store. I was outraged that we as young people who are old enough to be married, join a political party and have a home of our own were asked to bring a parent along. I am not currently living with any of my parents so this was upsetting for me. My friends left the store whilst i told the employee that had challenged us what he thought about the 'company policy' of young people not being allowed to look at sofa's. He said that it was company policy and had no choice in telling us to leave. I am outraged at what happened and i don't think that i will be able to trust the store again and shall use one of its competitive stores. I am very disheartened by this policy and feel bad that this country has got to the point where people under the age of 18 have to bring a parent to look at sofa's or if over 18 have to produce ID WHY!?

I bought a two 3 seater sofas from scs on january 2010 now at 6 months old i have problems i have complained and they sent out an upholsterer who says i need 5 chusions replaced annd the frame on one sofa fixed i told them i would like my sofas replaced not fixed as after 6 months this use should not be in this state it looks like 6 years old it is not the same qaulity as the one they had in their showroom they have refused and said only willing to fix them the sofas cost £1, 700 i feel i have been sold faulty goods and would like a refund do you think i have a case to get refund.

hi, just hoping for a little advice please- I bought a corner unit from scs 6months a go costing £1000 it took me ages to save up and pay cash, but it was something that I really wanted for my first place. Only 6months on the sofa looks appauling the cushions are so flat that you can feel the underneath on your bum its horrible. My boyfriend and I both work full time and have no children so the sofa is hardly used..
do you think i stand a chance in getting a refund eventhough i have had it for 6 months?
thank you
ADVISE FROM ME- NEVER BUY A SOFA FROM SCS

I am being charged $79.62 because the mail was very slow in delivering the product and I was 2 days late (from the 17 days from their shipping date) in calling to cancel. This left me only about 7 days to try the product and determine that it wasn't working for me. I called and was told my account was canceled, but was not told that since I was 2 days late, that I would have to send the product back for a refund (within 30 days of their ship date). I was just told it was cancelled. So now I'm charged $79.62 and it's too late to send it back. How do these people sleep at night?

Bought a 3 seater and recliner chair from SCS, Livingston it got delivered just before xmas 2009. I noticed lately that there was trim stitching loose so phoned SCS they sent out an upholsterer to look at it who said it had been cut. Was he having a laugh there is only myself and my husband in the house but he was adamant that we caught it. I don't think so this has been a loose thread that over the couple of months we have had the suite has came loose. Now SCS are wiping their hands off it and I now have all the bother of writing to their head office and getting another upholsterer to look at it. I am also threatning to stop my payments to the suite as I have only paid 2 payments to this. Their after sales service is absolutely rubbish even though the suite has a 12 month guarantee they are doing nothing about it. It is time this company was stopped in their tracks. Why should I have all the bother of this when it is only 2/3 months old.

Just before christmas me and my partner decided we needed a new sofa as our current one was getting on abit and with out current wedding coming close wanted our house to look nice for when guests came to stay so after christmas we went to scs in shefield (crystal peaks park) and there we saw a nice tiffany suite. the price was £1795 plus £299 for the footstall and then a further £160 for a further 5yrs cover as we have two dogs and a child... well we said we wanted to think it over and look around before saying yes and he turned funny kept pushing us to buy it there and then and maybe he could do us a deal if we said yeas today etc... well firstly we wanted to measure our living room to make sure he sofa fitted as it was a corner sofa so said we would phone him back and let him know then he said if it fitted we could do the deal over the phone which i didnt want to do as i like reading the terms and conditions on paper as iove been stung before and the staff tend to read what they want u to hear... well after a day we phoned back and said we would have the soda but after looking around we had seen the same sofa for a few hundred pounds cheaper and he said he couldnt do us a deal after he told us he could in the end the deal he wanted to guve us was more than what we was origanily going to pay coz he wasnted us to have sofa over longer period then told us we had to pay delivary and other bits and bobs so in the end we said no... then he said if we took it over 12 months he would throw in free delivary but we said no coz we wanted it over 36months... so we said no... anyway last week while in rotherham at parkgate we saw another scs and the same sofa and as soon as we walked in the sales men gathered around and i hate it when they wont even leave u alone to look around so i was with my partner and son and we sat on the sofa and a sales man started pushing us to buy it saying what good quality the leather was ans we wont get anything like it in other shops so we said we had found that sofa in another shop for cheaper and thats when his attitude changed and we just said if he matched the price we would have it and he went on about all sorts of stuff that wasnt of intrest to us so we sat there and in the end he tried saying the insurance for 5yrs was £200 not £160 like the other guy plus delivary was alot more and then we said we would look else where and buy the other sofa if he wasnt prepared to drop by a few hundred and he said no but he would get his manager who i belive was called Dan... anyway he came prancing down like gods gift and sat on the chair and said what was our problem... we said we wanted the sofa but compared to others it was a little too much and he said why dont we buy a cheaper sofa then we said we wanted that one and if he didnt want to compare price we would go to the other shop (dfs) and buy theres and he slagged them off saying they didnt have a deal as good as theres which they did anyway in the end he was so rude we said we would go else where coz the other sofa was cheaper and he said do what u like and as we walked off behind our backs he muttered there problem is they cant f**king aford the sofa and there is no point dealing with ppl like that... i was fuming and i will be making and offical complaint to there head office, who was he to judge us, everyone wants a good deal right? and unknown to his knowledge if me and my partner wanted too we could have brought three of them sofa's with cash outright there and then so wasnt like we couldnt afford it but we chose to pay monthly at low payments rather than have a big lump come out the bank... and what did he mean ppl like us... cheeky rude arogant man... so my warning is dont even go near scs coz they are pushy and very rude and if u dont buy when thye want u too then they turn scarcastic and moody so best go elsewhere if u want good customer service...

Some time in Dec. 2009 I recieved a bottle of pills in the mail. I figured it was some unsolicited crap and threw it out. On 1/7/09 I found a $79.00 charge on my debit card. My bank gave me the above number which I called and discovered the name of the company. The operator determined that there was an account under my name and address and that I had "ordered" a some kind of weight loss product. I am not overweight, have no health issues and do not take ANY medicine or healh product WHATSOEVER (except Jack Daniels). Being in the computer industry I do not fill out "surveys" or open any unsolicited emails. I don't know how this company got my personal and debit card information. They closed my account but would not refund my money.

I went through an AARP link for the Acai Berry product. The link did not work so I went back to another one which worked. I ordered from the company in Arizona. I checked my bank account a few days later and found 7 different charges from all different names. I started to call them and found our 5 of them were the same company in Arizona. They apologized for the charges and refunded them. I received their product the next day. I called the other 2 charges and was connected a a Florida company with India speaking customer service. I told them I did not authorize the charges and had not received a product from them. I did not want their product. I wanted my money returned to my account. They told me they would do that but never did. I just checked my checking account and they withdrew 2 amounts of $79.62. I just spent an hour and 30 minutes on the phone with operator A-172, Leah Harris. Very India voice. She kept repeating the same sentence over. I did not follow the proper return policy so I would not get my $160.00 back. I asked for a supervisor and she said they would tell me the same thing. I finally got her to transfer me to a supervisor after a long repeating sentence by her. I spoke to Jack, operator #S-09. He told me I did not read their policy and I would not be refunded any money. I want to warn anyone that is ordering Acai Berry Detox or Colon Cleanse from Hollywood, Florida company SCS health products to not do it. They are a scam company and do not care about the customer. I am going to file more complaints to get my money back. I'm unemployed and cannot afford that kind of scam.

I purchased corner sofa from ScS in Blackburn Lancs. The sample sofa I tested in the shop was ideal for my needs i.e. firm seating. The sofa was delivered in March 09 & to my dismay I found that the corner bit was really saggy and uncomfortable. I informed customer services the following day who sent out an upholsterer who agreed with me & said that this was dwon to the design i.e. half is sprung base & the other is a webbed base. I received letter from ScS saying that there was nothing wrong with it & that was all they would do. i then sent another letter on consumer directs advice as I had since been back to showroom & the sample sofa did not correspond in quality to mine. I received another letter from ScS stating that the problems"are not manufacturing faults & are down to the way the goods are being used" ! Consumer direct then contacted trading standards on my behalf & a representative from trading standards examined the sofa in my home & agreed with my judgement of the quality. She contacted head office who said that there was nothing wrong with it. The trading standards employee requested that ScS pay half towards the cost of an indepenadant upholsterer's report but they refused to even do this! I know have to pay the cost of the independant upholsterer's report myself or accept a sofa only half of which can be used.

Four months ago I visited the Walsall branch of the SCS furniture showroom. We were attended by an amiable representative called Sean. He sold us a Lazee Boy leather suite consisting of a two seater settee with power recliners, a single seat with power recliner and a luxury lift chair, again with a power recliner. We had bartered with Sean and his supervisor, an asian man, and agreed on a figure of £3, 000.00. On various occasions I asked Sean to confirm that the order was correct, as he had advised me that when he had placed the order there was no cooling off period to change our mind. He confirmed the above details. When the suite arrived I was shocked to see that one of the chairs was devoid of a recliner mechanism. I informed the delivery people of the error, their response was to phone the branch. I was spoken to by the manager Tony Squire, an abrasive and obnoxious individual who kept on insisting that we had received what we had signed for . I tried to explain that as far as I was concerned I had been sold a suite with all pieces with power recliners. Again and again he kept on reiterating that the agreement showed a standard chair. I said that it means nothing to me that it's jargon. I have had to pay a further £300 to get what I ordered and paid for in the first place. The service from SCS is absolutely appalling. I feel completely mislead by the salesmen who dealt with me.

I bought a 2 seeter sofa from scs it arrived on the 14th july 09 with the wrong colour cushions ive been ringing them ever since 2 find out where my cushions are and they keep telling me that there coming at the end of the week i rang them again last week and they told me the company who makes them have nt got there fax so again they have been ordered and it will take 2 weeks this time i told them at the shop if there not here in 2 weeks iam goining 2 hire a van and dump it in the shop at the weekend when its busy and cause a scene i cant wait watch this space

In June, I ordered two products from them for $.99 free trial shipping fee per product, and before I even had a chance to try the products, they had charged my credit card over $200. I sent everything back, but because I only had 1 RMA # instead of 3, 1 per product,
(their company only gave me one when I called to ask how to return the products) they refuse to refund the additional $122. I have been on hold with them for 45 minutes at a time, then disconnected while waiting to speak with a supervisor. I think they are dishonest and should be shut down.

Ive have just finally finish a year and a half battle with SCS Sofas.
The short story is:
First material couch started to come apart at the seems on b0th sofas (even a 2 seater which is never used), had numerous repairs.
Finally managed to get a replacement sofa, decided this time to get a leather one - one delivery both sofas were damage. SCS were originally refusing to send me a new sofa and were insisting on me having a repair! My answer was i may aswell bought a second hand sofa.
Really cant believe the cheeck of this comapny - there next tack tick was compo! ha well that was a joke, i'd recieved a letter from there head office a few weeks earlier after i had send them 3 letters complaining about the amount of days i had taken off to allow repairs/inspectors etc (lost over £700 in earnings ive had that many days off) and there letter stated they do not offer compensation. So now they offered me comp of £80 wat a chuffing joke £80 i laughed at her and said not a chance, I then thought stuff the company i would rather sit on the floor, I have made them collect the sofa and I got a full refund and I would never recommend anyone getting a sofa from there.
So now looks like i'll have no sofa for xmas i'm hundreds of pounds down in earning, were a young couple this is our first home and we really saved for that sofa and to be treated like we have bee i think its discraceful!

Bought a 3 seater and two seater from scs paid on 4 year interest free credit. "sofas took 4 weeks to arrive over the date giveni.e. 3 months arrived damaged took several complaints and phonecalls to get a "technician" to arrive on a date i wanted. Waited another two weks for them to come and fix it no joy phoned yet again assured that they would be in touch to fix the damage again no information or contact, have now told them i am rejecting the sofa and cancelling the credit agreement so we'll see if losing my business will concentrate their tiny lazy minds. Never have i done business with a more useless apathetic company who are quick to sell and then basically ignore you. Their customer services are particularly bad sending a reply to my letter of complaint with a bog standard letter a chimpanzee could have written they may as well have turned up at my house and stuck their middle finger up through my letter box and posted a dog turd as a final insult. I spent over a thousand pound with them and i now have to reclaim any money i paid and go and get another sofa. Oh by the way you are not buying your sofa from scs you are getting it from a company called sofaco who are equally apathetic and think that the customer should organise their lives around their technicians and will try to hide behind their diaries to get you to give up your working day to do their bidding. So shame on you both i hope you will go out of business as you do not deserve to be in business.

Gosh that feels better very carthartic