Seamless
Reviews and Complaints

As someone who appreciates the convenience of online food ordering, my experiences with Seamless have been quite mixed. While I have had instances where my food arrived promptly and as expected, there have been disappointments as well. One particular incident stands out where I encountered issues with the order not being received by the restaurant, leading to delays and a lack of refund transparency. Despite these challenges, I have also had positive encounters where the delivery was timely and the food quality satisfactory. It seems that Seamless has room for improvement in terms of consistency and customer service responsiveness.

Have been using Seamless for a while and have not have had issues until recently. I order from them recently and was told my food was delivered. Went downstairs and there was no food there nor a driver who didn't even bother to answer. Absolutely ridicoulous for that to happen.

Gift card fraud. Stealing for revenue. Careless business practices. No customer support.

The seamless website will indicate that you'll pay one price, and charge you another. Customer service claims that they can't do anything, of course.

Charged a $1 service fee from about late May which is not itemized before confirming the order, just put in with taxes and fees. I never got an explanation. Otherwise convenient not to have to sign a charge.

I started an account with a $50 gift card I got as a birthday present then find out I can only use it if I give them my credit card information which I will not do. They also will not refund me the $50 so essentially they stole the money. A customer should not have to give a credit card number to use a gift card

Someone hacked into my account, used my name and phone number and address several states away and hours away. When I messaged them about it they told me that unless I can provide the name, email and CC info they cannot do anything about it. What kind of company allows their system to be hacked but can't do anything about it.

So May 26 5:34pm i ordered food. Grubhub took my money $112.03 had me and my 4 kids sitting for 3 hrs til i realized we were never get our food. I called the restaurants and my order was never placed. I have receipts stating at 5:34pm my money was taken. I called Grubhub and was told that this was the first time i used grubhub but mind you i ordered on sunday and been using it since 2018. They then told me the legal team "investigating " then i was told to order again. Like why would i want to spend more money ? Like why would this company not notify me email or by phone? Due to the lack of communication in this company and inconsideration they basically truly didnt give a fk . They didnt think to say hey we apologize here a $50 gift card. No they want more money. This company needs to apologize and learn how to communicate when dealing with peoples money. Anyhooo i want my $112.03 please and thank you

My husband and I order from Seamless at least 5 times a week. Recently, we mistakenly placed an order not knowing that the people we were with had already ordered through their account from a different restaurant. We immediately called the restaurant (2 minutes from when the order was confirmed) and explained the situation. The owner was nice about it and said it was fine, but we needed to let Seamless know. I spoke with a representative from Seamless and they had me wait on the phone while he called the restaurant to verify the cancellation. After 15 minutes of being on hold, the representative returned to inform me that unfortunately, the order had been prepared and I would be on the hook for the $75.00 bill. I reiterated that we had spoken to the owner and the order was never prepared. I asked to speak to his manager and was told I would receive a call shortly. While waiting for this call, I called the restaurant owner back to ask if the order had been prepared, he was infuriated that the Seamless rep had lied to me, and said he absolutely did not suggest that we should have to pay for the order. The Seamless manager then called me back (after he had spoken to the restaurant manager) and informed me that I would not have to pay for the order but asked that in the future I call Seamless and not the restaurant., but had I not phoned the restaurant in the first place I would have been informed by the Seamless rep that the order was made and I would have to pay for it (which was not true). I will not be using Seamless in the future.

I placed a pick up order on June *** through Seamless for an IHOP order in the total amount of $18. The pick up location was supposed to be for the Canarsie location but once finalized I saw that it was for the *** location; I cancelled the order and it stated that a refund would be issued. I saw the refund email and the refund on the account. I went ahead and ordered from the IHOP website directly. The next day, I saw that the credit was removed but the charge for the Ihop through Seamless and my separate Ihop Charge are both on my Chase account. I waited the slotted says (seamless always refund within 24 hours) I emailed them a snapshot of my bank statement showing that I made an immediate purchase right after. I called today to inform them that they are still charging me for a meal that was cancelled and never picked up. The representative kept saying that the refund was issued and after I explained everything, she stated that she would escalate it so that someone will contact via email once the refund is posted. I disconnect the call and go into seamless to place an order and I see that I have an active order in place with no charge attached. It’s the same pick up order that’s caused the entire ordeal. I call back again, to cancel the current order and to basically assure that what I initially called in for is still being addressed. The representative completely ignores my explanation and is just repeating “oh but the refund was issued.” I ask to speak with a supervisor and I get Alessandro *** (the ticket number that he gives when I asked for a identifier for the call) listens to the entire recap and says nonchalant “well I see that a refund was issued.” I’ve offered to show my daily bank statement since June *** to attest that no refund is issued and his affect was completely disgusting and unprofessional. I want my refund because I never got the food and I don’t want no free food to pick up.

Decided to have lunch delivered to my job on 6//2020. Went online and found the restaurant of choice and saw link for a site called "Seamless" which provided delivery for this establishment. I clicked on the link which displayed the menu for the restaurant in question as well as the first available delivery time which was at 12 PM. As I was looking through the menu a popup screen offered $10 off my purchase as a new customer. I entered my email address and as I finished putting the items in my cart, I saw a notification at the bottom of the cart (on the right side of the screen) which stated a promo code had been added to my cart and the discounts would be applied at checkout. I do not remember the code although I thought it contained "summer" and "20" or “2020” but I'm not sure. At any rate, I entered my billing information (address, phone number, etc.) and paid via PayPal. I noted after cashing out that there were no discounts applied to the total cost of my bill. I immediately contacted the customer service number *** and spoke to a customer representative and explained the situation. It took her a while to understand my complaint but she agreed to transfer me to a different department that could help me. Unfortunately, I was disconnected and I then called back approximately 35 minutes later. I spoke to another customer service representative who stated that Seamless is affiliated with the Grubhub and I therefore didn’t qualify for the $10 off since I am an existing customer. I informed the representative GrubHub’s name was nowhere on the webpage nor on the checkout page. Additionally, there was notification that I was an existing customer and I, in fact, had to create a password for Seamless. I asked to speak to a supervisor who provided the same explanation. I continue to state that GrubHub's name was not on the Seamless website and I didn’t hear anything about an affiliation until I called customer service. I asked that the $10 off deal be honored given the lack of transparency on their website as well as stating that a promo code had been applied to my cart and discounts would be applied at checkout just to find out that that did not happen. The supervisor continued to tell me that GrubHub's name could be found in the about section of the website’s main page and I informed him that because I selected a restaurant and then clicked on the Seamless link, the only thing that appeared was a Seamless page header on the upper left screen and the name of the restaurant below with the featured menu. At the bottom of the page, ratings for the restaurant were listed as well as a few FAQ's about contact-free delivery. After I ended my conversation with the supervisor, I went back to the order page and when I scrolled all the way to the bottom, there is a single copyright statement at the bottom left corner that states “c2020 Grubhub All Rights Reserved”. My issue is if in fact Seamless is connected with Grubhub and share the same set of customers, why offer me the $10 off coupon code and state that it would be applied to my order without any notification that this would not be the case since I am an existing customer? This is a form of false advertisement and Seamless/GrubHub is unwilling to acknowledge the issue. I want the $10 off offer to be granted as promised since there were NO contingencies stated at the time of my order. I have made a screenshot of the page as it was displayed when I ordered through Seamless.

On Saturday Feb. 5th, I placed an order on grubhub from a *** Steak House. When the food got here, it was extremely cold.I reached out to grubhub requesting a refund for the total of the order but they told me they couldn't yet and would escalate the issue and try to get to the bottom of it. I have yet to hear anything back from them and they cannot give me a timeline. I am a loyal grubhub customer and they always provide good customer service but this time, I feel like they do not care to help me come to a solution. I even ordered again on grubhub last night but picked up the order in person due to my lack of trust in them and being true to their word of refunding orders if the food is cold. They have a policy that they will refund you if your food is not up to standard, for example- cold, undercooked, overcooked, etc. and I don't feel that they are following their policy in this situation. the grubhub order confirmation number is #***.

Today I placed an order on Seamless. The deivery window said that my delivery was tonrrive between 8:50pm-9pm. At aroubd 9:20pm, I contacted Seamless and they informed that my order was delivered. I informed the representative that I did not receive my order and she proceeded to confirm my address and my phone number. At that point, she proceeded to cancel my order. At around 9:30, the delivery guy called and told me that my order was on its way. I contacted Seamless again and informed them that my order was going to be delivered. I was under the impression that Seamless had contacted the restaurant and would have fixed the problem; however they did not. I was informed that they were not able to help and that I needed to speak to the restaurant. Seamless clearly made a mistake by telling me that my food was delivered. I spoke to the delivery guy as he refused to give me my food because the order had already been cancelled. Delivery guy did not even have a mask on.

I am writing to complain about deceptive marketing practices by Seamless/GrubHub. Specifically their "Get $25 off your next three orders." (See attachment email) that I received on September 14. I was previously a Seamless + member but canceled and had received a barrage of promotional emails inviting me back, including one on September 13. As this was a good offer, I rejoined and ordered, expecting to receive a $25 credit for my first order. Which I did not. When I contacted them, they said it was because it was only for new members. 1. Nowhere on the promo email did it say I had to be a first-time subscriber to get this offer (standard business practice - this kind of thing is never hidden in the Ts & Cs.) 2. They knew I wasn't one, so they should never have sent it. 3. The day before sending this promo, they sent another one inviting me to rejoin, so naturally, I assumed they were connected and this offer applied to me. Highly deceptive and I demand compensation.

I placed an order on seamless for a food delivery on June *** to a local restaraunt with a $15 tip for the driver. The restaraunt called me shortly after the driver indicated that the food was picked. The food was never picked up by the driver. I drove to the restaraunt and picked up the food myself. I got notification from the service, that my food was delivered. Obviously, the driver was running some sort of scam, where they used mutltiple accounts to drive around and "signal" the delivery company they were picking up orders, and then collect the fees from them. I contacted seamless through their chat activity and they said they would refund me the $15.24. They said it would take 3-5 business days to refund. I checked about 10 days later on my credit card statement and the money was never refunded. I then contacted them on June ***, and I got a response saying they were putting a "senior care representative" on the issue, and their was no followup response after that.

I placed an order for delivery through seamless. Food was never received. I contacted customer care through chat . Agent expressed order came through as pick up. I explained I was at work and would never order pick up as I do not drive . She told me there was nothing she could do . I am basically out of 33 dollars. My daughter is at home with no food as I am at work ordering for her. I requested a corporate number ,she refused and offered the customer care number instead. The agent was very dismissive and unconcerned. Decency decorum professionalism and respect are tantamount in customer service. None was exhibited in this case . Policy needs to be changed as the agent expressed this was the policy no refund when order is confirmed. However I didnt confirm the order. Shouldnt the order be confirmed by the consumer? Additionally when the agent can not offer an appropriate resolution the customer should not be dismissed especially when they request further assistance ie a corp. numb

For the third time in a row, I have ordered using Seamless + for delivery. When shown the total BEFORE I was charged, one price was shown and free delivery was listed in the total. After paying, a delivery fee of $5 to as high as $10 was added AFTER they charged my card. This is a disgusting business practice and relies on the customer not noticing. I'm not one to complain usually, but I know that I'm right because each time this happened, I had to call in to customer service and the person on the phone confirmed that I was correct that there should have been no delivery fee. All 3 times. This final time, I asked for some sort of good will credit because I've had to call in to correct their theft every time, but I was giving the option of a $5 expiring credit towards my NEXT order. It's just insulting. Please Complaintsboard.com, do something about this, I know there are people who don't make as much as I do and can't afford a HIDDEN $10 fee, the company deserves a lawsuit. I'm never using them again.

This company canceled my account, and blocked my address. I only found this out after I tried to order food from them. I called them to find out why they did this, and I was told by a customer service agent that they would contact me back within 10 minutes to let me know what was going on. They never called me back, so two days later I called them to find out what happened. When I tried to call the customer service number, I found out that they had also blocked my phone number, again for no reason. I called them from a different number to find out why they closed my account. They told me that I violated code and conduct but gave me no specifics or reasons as to how I did this. I was a faithful customer who ordered from them practically everyday, and I was quite disturbed when I found out they had blocked my account and my phone number. These are very disturbing business practices that they are using. I've heard from some other people that this is happened to them also. This is not okay.

I have the GrubHub app installed on my Android phone. I got a notification that if I ordered from a specific restaurant (Joselito's in Montrose, California) before 9pm, that I would receive $10 off my order. I ordered around 7pm. I did not receive the discount. I contacted customer service by chat. They confirmed that that saw the deal, but could not give it to me unless I provided a screenshot of the notification I received. I clicked the notification to open the app and order after which it disappears (an impossible standard). Then they left the chat. I continued the chat, but the next person did not see the previous chat so I emailed the transcript to myself using the in app button, which only sent the part after the first person left the chat. I then called customer service and they contacted the restaurant and the restaurant said there was no such deal and refused to honor it. This is not the first time I have received a "deal notification" like this and had it not happen. Previously, I just stopped the order, but this time I decided to try to contact support...

I have had more than issue with Seamless not delivering food and dismissing issues. Ordered food on 11/19, appeared my account was compromised (due to Fraud?) and someone else added a new delivery address for a location not near me, nor anywhere we have ever lived. Food was by default sent to this other address location. Grub Hub (who supports calls for Seamless) dismissed that there was any fraud and did not care to investigate why someone else added information to my account. A few months ago I made another order which took 4-5 hours to deliver after calls and complaints that the delivery driver was intentionally not picking up the food to deliver and there was no option to pick it up myself. Any of these issues which should fall on Seamless responsibility end up impacting the small business rather than the company taking ownership. While I was refunded for the issue on 11/19, the small business now is suffering the cost which is due to fraud on my account that Seamless should take responsibility for. I'd like to know how fraud occurred and for Seamless/Grub Hub to take fraud seriously.

Ive been a grubhub customer for a long time recently I have had a issue w the company over there delivery drivers not following instructions and I have had items missing. Due to this when my order has been wrong I request the refund. Recently grubhub blocked me permanently from making any orders when I called they stated it was excessive refunds. To this I take offense as I dont need to lie about missing orders or rude drivers Not delivering properly the representative stated it was reviewed by 2 people who were unnamed I was also not sent a email or given a chance to appeal. I have also put myself at risk as I had surgery by going down to get a order after instructions were not followed. Every order I placed has been automatically cancelled w no reasoning I found out about the block through research on my own I will never use them again even if the block is lifted. This has caused me embarrassment as its insinuated I am gaming the system according to the rep. *** I dont like that your account is blocked w no warning and no opportunity to resolve the issue but Im told when my order is wrong to let it go. Grubhub is not concerned about loyal customers just money.

I placed an order, waited over an hour for the order to arrive, and the order never showed up but was reported delivered. The delivery of this order was also to my office, so I was waiting to go home and couldn't leave as I waited the whole time (after 9pm with over an hour commute home). Once I decided to give up, I called customer service on the way home, and was very kindly told I would be receiving a full refund, as I requested, for my order that never came. I later received an email with a promo code for my next order, which I thought was a nice gesture for my issues (a coupon was never discussed on the phone). A week passed and I hadn't seen my refund, so I contacted customer service for an update, and was told I was not getting a refund due to the fact that I was given a coupon instead. Despite multiple attempts, the service rep would not process a refund. I was flat out lied to by customer service on the phone in regards to getting refunded, and they are now refusing to process my refund because a coupon was provided. To top it all off, as I pushed to be refunded, the service rep left our chat in the middle of the conversation, essentially "hanging up" on me. No food, no refund, being dishonest, and an ultimate refusal to even speak to a frequent customer.

Seamless / GrubHub is actively and unethically fooling it's users into ordering food from FAKE RESTAURANTS (they call these "virtual restaurants"). For example, Seamless will work with a deli kitchen to create 15 different restaurants called "***," ***" etc. When a customer logs into the app to place an order, they are flooded with these horrible virtual storefronts and are often fooled into placing an order from one, thinking they are doing so from an actual restaurant. More often than not, the food is subpar because legitimate restaurants do not need *** order to generate business, and the virtual restaurants often have lower ratings. Seamless / Grubhub does NOT indicate which restaurant is a virtual restaurant, so there is no way for a customer to tell that they are placing an order from a FAKE establishment. And the Fake / *** now outnumber legitimate establishments in many areas.Seamless / Grubhub could very easily provide its users with the ability to filter out virtual restaurants. They could also provide users with an option to simply block any restaurant the user no longer wishes to order from. OR AT THE VERY LEAST, SEAMLESS COULD INDICATE THAT THE RESTAURANT IS FAKE or VIRTUAL. However, they refuse to do so because it is not in their best interest. This is unethical and potentially criminal and needs to be stopped.

On several occasions, Seamless and its employees neglect customers through business practices as well as its overall business model.Because the majority of listed restaurant partners use third-party "drivers" to deliver orders, and Seamless has not set up any method in which to hold these drivers accountable, deliveries are often obscenely late or never arrive. There is usually no direct phone number for a given restaurant in their Seamless listing, and users are instead directed to the Seamless corporate helpline in *** (I live in ***). There is zero accountability for restaurants that don't answer their phones, and Seamless' resolution process does not sufficiently resolve issues. Repeatedly, users are told that they will be refunded in "3 to 5 business days" and in some cases are given a promo code to use on a future order--a future order which can also be *** with issues that Seamless will not immediately resolve. It's a revolving door of refunds and promo codes, rather than solving the problem of a customer not having food to eat. Back in ***, I could have dealt with a restaurant directly and had the order corrected, receiving actual food within 30 minutes. It is literally quicker and easier to order food the old-school way than with the Seamless app or website.Worst of all, on several occasions and with several different Seamless employees, users who call with an issue have been hung up on mid-sentence and it is likely that employees are told to move quickly through customer complaints, rather than escalating any problems to management. And to add insult to injury, most restaurant listings in the app do not allow users to add any new reviews, indicating a possibility that Seamless is protecting restaurants with bad service or quality, rather than allow paying customers to decide their reputation. Seamless is doing very little, if they're doing anything at all, to provide quality service to users.

Over a month ago I attempted to place an order and it didn't go through. I tried a few more times and then assumed there was an issue with the restaurant and I tried ordering from another restaurant which also didn't go through. I then assumed there were either GrubHub issues or someone attempted to access my account, locking me out. I called support who didn't give any info or comfort that my account was secure but told me it would be usable soon. When it wasn't I called back and was eventually told it was blocked for violation of terms, which was a shock. No one reached out to me to say that 1) my account wasn't hacked or 2) that my account had been blocked for terms. I have called several times and heard it was under review by a back office team that would reach out. As it's been over a month, I called again today and was told that it will remain blocked and is not appealable. I have requested to speak to the involved *** but was told is not possible. No one can explain what terms I violated and I've offered to go through my order history and state any order issues as I have had several issues with orders being late, cold, and incomplete. GrubHub has a guarantee. If a rep hears my issue, agrees, and processes a refund, then, at least at the time, someone felt I was in the right. I assure that my order problems were legitimate so I do not appreciate the way this was handled by either the back office or any of the representatives who I spoke to and acted like I had some kind of stigma and rudely told me to read the terms. To this date I do not know what terms I have violated despite having read them. While waiting for my account to be restored, I have continued to receive promotional codes which I have tried to use only to find out my account remains blocked..I would appreciate being able to speak to someone who can help with this issue and not just a representative or their supervisor. My character deserves far better than the way this has been handled.