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Sears, please forward this
To the blue ribbon service case managers
(Aka) phone tag central
First of all let me start by saying, that I can see that your division is very much a part of sears commitment to customer service. Because there was very little service, and any one who thinks you provide a service to your customers, should be committed.
When I received a message that blue ribbon service wanted to discuss the issue I had with my weed trimmer, I thought that maybe my letter to sears did some good. And that I didn't just waste a stamp. Boy, was I wrong. Not only did I waste a stamp, I wasted my time calling and playing phone tag with liz terrel and melanie silkworth (Sorry if I got the name wrong, some people worry about doing the right things), for almost two weeks. On friday july 17th the first call said if they did not hear back from me by the end of business that day, they would try again on saturday the 18th, so on saturday not much trying was done, because my wife and I were home all day getting ready to have people over that night. Than on monday the 20th I called and left a message with home and work numbers and the hours of where I would be. They called back on monday and their message said they would try to contact me, before the end of business on tuesday. Even with the message I left for them monday at around 2:00 pm stating that I would be at work during this time. They called my home not more than 10 minutes after I called them. And no they did not try to call my work. I tried to call them on tuesday, and their next message was that if they did not hear from me, they would try and call thursday the 23rd. I even saved the message thinking maybe I did not hear them correctly. So as of this writing (I tagged them at 6:55 pm on wednesday the 22nd and got no answer five minutes before end of business, who in their right mind is not setting at their desk with five minutes to go waiting to go home, and now i'm waiting to be tagged back) I can't wait to see what thursday brings. Will the game continue? Or will we get to speak to each other. Only time and at&t will know.
Now, for the second part, a blue ribbon in my book means the best of show. Maybe you should think of changing the services name to participation ribbon service case managers. Because I only see a lack of participation in this case. Definitely not a blue ribbon service. Unless you mean your customers blues.
Oh, by the way. My weed trimmer is still not working. Now I have more to ad to the story about sears lack of custumer service. And from what i'm hearing, i'm not the only one who is very unhappy with sears.
Unhappy customer
Ps thursday and friday came and went no call. Still no blue ribbon effort for customer service. Please do me a favor, just tell me you hate your job and you don't care what happens to the items after they leave the store. And I will stop thinking that sears may actually care about doing the right things right.
The complaint has been investigated and resolved to the customer's satisfaction.
Have them call your attorney... You can take them to small claims and sue them. I would go back one more time, but have a friend video tape the whole thing. Then send it to Sears corporate office if they treat you without any respect and fairness. For $1000, that is well worth your time and effort. You can even get your revenge by posting the problem on Youtube or facebook and twitter... Sears is bound to have a twitter page. If you post a comment like " Sears customer service at BC, Canada sucks! Look how they treated me! Watch this video...(Youtube link) It worked for that FedEx customer that had a broken TV when the delivery guy tossed it over the fence! If you need help, I can explain how you can do the whole thing.
He paid $1000 for a product he did not receive. Nor did he get a refund. He certainly does have grounds for a small claims case.
What you failed to learn in school is reading comprehension. He canceled the order and they would not give him a full refund. It arrived at the warehouse not his house because the delivery guy NEVER CAME to his house! Whats wrong with America is that people continue to be cheated out of their hard earned money, a dollar at a time. Is it OK that the customer only got some of his money back? NO! All he got was aggravation and lack of respect. He even had to pay to enjoy the experience. Do you think that SEARS give a rats...x!@!@ about the $20 or $100 that this guy didn't get back? NO. Using the courts for what might seem trivial is exactly the system that big corporations have put in place, so that everyday folks that are mistreated have no other recourse but to take it in the rear! Is that what you think makes America great?
Delays happen sure. I understand that. But you make an appointment and promise to do something then don't do it? What, the delivery guy didn't have access to a phone? People today have lost the value of keeping thier word. I guess since all you can do is call people names, that words have no meaning to you either. I am not surprised. You want to donate the balance of the refund to anzelgirl? I am sure she would appreciate you sending her the money, and so would SEARS...
typically, an order cannot be cancelled once it has been processed. That is common and not just with Sears.
the whole story about the OP making special arrangements with the delivery guy and warehouse, and having them call when it arrives at the warehouse (why does that even matter?) and so on sounds odd to me and ridiculous.
Basically the OP sounds like a handful of a customer to deal with, to put it nicely.
Business to business orders pay after goods have been delivered - with good credit and acceptable terms. Business to Individuals - Pay up front. Delivery is at the discretion of the business. It seems SEARS had a delivery policy which they failed to meet. Its poor customer service, and the OP deserves better than to be dinged for a situation she did not create.
For all the rest of you, thanks for proving my point. Learn to use the English language. Its what we speak here in America. Expand your vocabulary a little. Then you can use words that actually mean something.
"For all the rest of you, thanks for proving my point. Learn to use the English language. Its what we speak here in America. Expand your vocabulary a little. Then you can use words that actually mean something."
a sure sign that someone has lost a debate is when they have to result to such petty things as criticizing the opposition's spelling and vocabulary skills.
This is an internet message board, not English class.
LOL - You guys think what you want. Next time you pay for something and it arrives "late" or "delayed" or you waste a day "waiting for the cable guy" that never came because "stuff" happens, lets see how many four letter words come out of your mouth. Hypocrites!
In case you didn't notice, there is a SPELL CHECK button on the lower left of the Comment text box.
"LOL - You guys think what you want. Next time you pay for something and it arrives "late" or "delayed" or you waste a day "waiting for the cable guy" that never came because "stuff" happens, lets see how many four letter words come out of your mouth. Hypocrites!"
speaking of hypocrisy...
your brilliant advice went from filing a lawsuit because a delivery was late, to simply saying a few swear words.
Good to see you finally realized your initial reaction to a typical mundane situation was absolutely idiotic.
Good boy.
PS...for someone who seems obsessed with proper grammar and spelling on an internet message board, it seems funny you chose to insert an "LOL" in your comment. That is not very scholarly of you.
ragon is a queer
i saw him at the movies sucking his boyfriends face - and having oral sex in the bathroom
ragon is a ### who needs to grow up. His brain is underdeveloped at age 3 and stuck there for good.
Hey, ragon! I bet all your mom does is apologizing to everyone every day for bringing into this world such a miserable mofo, who has nothing to do but to create acounts to post [censored] replies and offend the OP. He is here not to post complaint, but to prosecute the complaint posters! LMAO
the employee named curtis that was to my suprise i wanted a price check and he told me he couldnt do it on some earings in the jewerly dept. he said i would have to go to another register so i did i ask the girl that was working in clothing to let me told to a manage about why he couldnt ring me up so she said he ius a manager i said let me talk to another manager so he came over to me ask me the problem i told him so he walks back to jewerly dept and rings them up and i ask way couldnt that man do it he said i dont know i am disabled any way and dont need extra walking i ve had 3 knees surg. and a bad back so just because he didnt want to or to lazy i had to walk over to another cashier thats not right i think this man curtis i ask for his name needs to be respectfor to others and doesnt need to work in a store where u have to wait on them because hes not any way please see that something is done about this
thank you lisa glover
I no longer work for the Blue Ribbon team totally because of ###S like you. We where told what we could and could not do but some of you people want us to pull a @@##ing rabbit out of a hat. Well guess what...People in hell want ice water!
Sears is awful. They do not care about their customers or their reputation. If you have a complaint, they will run you in circles and waste your time, hoping you will give up and go way. I will never purchase another item from Sears. It's sad... they were once a fine company.
I had a refrigerator delivered 7 times to my home and still defected BLUE RIBBON IS A JOKE stay AWAY FROM KATHY EXT 26 run from her she's a nasty person. And they get mad at me because they DELIVERED ME a Damaged refrigerator go figure BLUE RIBBON you would think it's the best and its the WORST. I HOPE SEARS goes out of business that's my wish because no calls no emails no response SEARS karma will get you the way you got all of us and for Kathy at extension 26 you need to quit that job because what you say and what you do are 2 different things you nasty old lady...sears don't give a crap about there customers I will never buy from them and I will cancel my sears card now ..lowes I'm remodeling my house with a stove microwave a washer and dryer dishes pots and pans linens bedding lawn things BBQ grill and guess what sears YOU LOST
Ok im the one with 7 refrigerators delivered damaged ..well blue ribbon Gave me a NEW case manager named Tina extension 67 SHE STATED I'm NOT getting another refrigerator are you kidding me even the delivery men seen scratches and defects on the door..well to all the unhappy customers BBB and I notified channel 7 news on your side..pictures and statements from the delivery men are on my side...sears kenmore and blue ribbon I'm NOT done with you. Tina was very unprofessional at blue ribbon so you buy a product they mark your wall and she states they are done delivering to me...not good business sears...I asked for there managers they state there's no one higher then them...Monday can't come soon enough..I will physically take the door off and bring it to court, when the judge sees the door he will 100% stick with me and all the paperwork with the drivers writing stating. Damaged refrigerator ...they want to play a game. Well game on sears and blue ribbon..I will win this case
Well here again refrigerator number 8 was delivered so they called me from outside of my house for me to come out and inspect the refrigerator ..they cut open the box and the delivery man said oh my god it's damaged also..another day of saying home from work here again blue ribbon just don't care...thanks for making this easy for me Home Depot got all my business for a built in oven counter top stove microwave washer dryer the list goes on...what a bunch of losers..sears CEO needs to investigate this now