had a apointment for early september the first tec came out and said he did not have a work order for the diswasher told me I had to set up another date so I did few days later tec comes by the name of vincent. He started by telling me his shop vac was burned up and could not remove the water fro dishwasher so I got some towels to remove the water. Then told me he could not remove tha dishwasher from under my counter 'Told me I needed a profesinal to remove it so went and got two screw driver and lifted the dishwaser and got it out from the counter while vincent stood ther sucking on his E cigeret in my home. once out of cabnet area I told him he could start know. he started taking the machine apart then did not have right tool. then he looked under the machine where ipulled it out on two the kicthen floor HE SAID I CAN NOT FIX THIS TILL YOU GET A EXTERMONATOR THERE IS COBB WEB THAT NEED TO BE REMOVED FIRST BEFORE HE COULD WORK ON IT ANYMORE. at that point VINCENT picked up his bag and left took the screws with him and left the dishwasher in the middle of the floor' I called the protection plan said would send new tech towmorow between 8 to 5 waited all day at 4.45 the would have to rescecal to next saturday the the tec shows up and said he dosent work on dish washers he came in and looked at what vincent left me he took pic and sent a email to the superfisor and said he will be getting in touch whit me JUST SAME AS ALWAYS NO CALL. so I was reseculed for to day oct 2 2023 JUST AS ALWAYS WAIT 8 to 5 at 1200 OCLOCK GET THE CALL DEAD BEAT TECS WONT BE THERE TODAY sorry will have to rescecal TILL OCT 10 told the woman on the phone than I should not Have to oct 10 I should be first thing tomarow SORRY SE SAID DONOT WORK that way So I HAVE LOST 5 of WORK AND STILL HAVE A DISHWASHER IN THE MIDDLE OF MY FLOOR TAKEN APART AND DONT HAVE THE SCREW TO PUT IT BACK TOGETHER AND NO ONE AT SEARS CARES THANKS VINCET HOPE SOMEONE SCREWS YOU OVER SOME DAY C. vanac
Desired outcome: FIX TOMOROW OR NEW DISHWASHER