Sears review: Master protection asgreement on refrigerator

Complaint on delayed repair service I have a sears master protection plan on my refrigerator contract number [protected]. I am completely frustrated and upset with the service under this contract, I reported my refrigerator problems of causing circuit breakers to trip on 20 October 2023, The next day I reported the unit completely quit freezing and regular refridge, 21 Oct 2023, I was set up with a tech appointment on an emergency basis for 30 Oct2023, At that service call the tech determined the unit needed a compressor, the part was backordered on 21 Oct and stayed on backorder under service order [protected], The irony is that the identical part was at my residence delivered under my last years contract and not used, I requested the unit on hand be installed but the tech said even though I had sears paperwork with it, since it was not ion the computer he would not use At that point I was seven weeks without a refridge, The second compressor unit was delivered to Dallas Texas in error on 13 Nov and then delivered to my residence on 14 Nov. The service tech named John said he would be here 15 Nov to install, Later I got a text saying my repair was rescheduled to 20 Nov, That puts it at EIGHT WEEKS my family is without a refrigerator! Is that considered acceptable?

Complaint on food loss claim service Can someone please get my refrig fixed or condemned going on 8 weeks with no end in site

I was directed to the sears food loss web site, I carefully filled out all required information ON 22 Oct 342023 When I hit Submit I got a error stating I need to contact the System Administrator, The joke on me is that no where on the web site is any information on the system administrator so that was a dead END, I waited until a got a repair order on 30 Oct then went to the website and again entered all the data and service order number, again got an error directing me to contact the system Admin, Again that was a dead