Sears review: Product replacement

We purchased a washing machine and have had a service contract for several years. The washing machine developed a problem, so we requested service on July 31st. The repair technician showed up August 2nd and looked at the machine, he advised he could not find parts but would get back to us. The part still had not arrived by August 17th and we were notified at time the part was no longer available, and that Sears would be opening a case to replace our old washer. After eight weeks we were notified, Sears would be contacting us to provide us with a means to replace the washing machine. We were then given a case number 7701688 and told someone would be contacting us to follow up. It has now been over two months and we have not been contacted. No matter what approach I take signing into my account I am not able to get any assistance. The online approach just sends you through any number of preselected trees of choice, none of which have anything to do with our issues. It's a joke and no means to speak with anyone. We have been without a washer for over two months and have needed to utilize a laundromat.