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Sears employs a classic bait and switch with its purported "rebate" enticement for large appliances, which it runs several times per year. It offers 10% off one appliance, 20% off two appliances, and 30% off three or more appliances over $399 in value. But the incentive is nowhere near as good as it sounds because soon after you sign on the dotted line, the friendly folks at Sears disclaim any knowledge of, or connection to, your rebate. Instead, you are directed to the Sears Rebate Center, which either intentionally or incompetently mismanages the rebate process, taking no action on the rebate for at least eight weeks while Sears holds your money and earns interest on your savings.
The Sears Rebate Center employees will cheerfully inform you that "it takes 6 to 8 weeks to process your rebate application" as if that is a perfectly reasonable amount of time to log something into a computer. Then after six weeks of "processing" the application (which any mechanized system with a handful of staffers could do in a single day), Sears then takes "up to 30 days" to mail the check to you because the company inexplicably chooses to send the check via third class mail.
Nothing makes a customer feel so appreciated as when a Fortune 100 company sends rebate checks via third class mail. Rest assured, the billing statement for the full price of your appliances will be "processed" in less than two weeks and mailed via first class mail so that you will have to bear the entire brunt of the cost of these appliances for weeks before your money is returned to you. Sears should be ashamed of itself. Rebates are a ridiculous way to credit consumers for sale prices on appliances and the money should be taken off at the cash register as it is at Best Buy, Home Depot and Lowes.
T. Manganello.
We purchased $14, 119 worth of replacement windows. The crafty salesman said, because our daughter recommended him, she'd get $300. A little later he said she'd get $100. I asked why $300, now $100. He said because she didn't recommend him by name, but she'd get the $100 the next day. His name is Don Wisialowski. He made a commission off of her and because she recommended Sears he ended up being our salesman also. So he made a nice commission off both houses, and I said the $300 should stay. She, to this day hasn't received ANYTHING! We were set to take advantage of the interest-free financing. He said if we could pay cash, we'd get $350 back. That was March 27th, 2010. Here it is June 5, 2010. Haven't received it yet! Also, ON OUR CONTRACT, it says because it was such a large order, we'd get a $1, 000 gift certificate in 2 weeks. How many weewks is it now? Over 10 ? I called MANY times. Got ( fake ) sympathy, but NO RESULTS! We didn't make them wait for their money. Don't they want customers like us? Are they going out of business that they no longer care what people say or think about them. Screw the hell out of whatever customers are still uninformed about their lying tactics and get all the bucks you can before they FOLD? Is that the plan! I'll help spread the word...DON"T TRUST SEARS. NOT THE COMPANY, NOT THE SALESPEOPLE, NOT THEIR CUSTOMER SERVICE DEPARTMENT. They are all LIARS and CROOKS! SS
I had to call the manager of my ROUND ROCK TX. IH 35 store many times. He finally credited my rebate $65. for rebate + delivery of Sears Dish Washer. I definately would call the store manager before I let rebates go down the drain. He was super nice. God Bless
On May 9, 2010, I purchased an electric range from Sears and was promised a rebate. I submitted the rebate application online and indicated I would take the rebate as a prepaid Mastercard. To date, I have not received the rebate. So I contacted Sears about it. They replied that they had reviewed my records, and that the rebate had been issued to me two weeks ago. They suggested I look around for it, and also that I should check with Mastercard. I called Mastercard, and they have no record of me whatsoever. It is clear the rebate could not have been issued if Mastercard did not so much as have my name in its computer. I contacted Sears again with this information, and they continue to insist the rebate was issued. They again suggested I look around my house, and also that I just need to wait 21 days. That's the last time I buy anything from Sears.
I have had several problems with Sears. I made a purchase on May 26th and on May 28th I tried to do an online price adjustment, but guess what the screen to fill the information in would not submit, so I sent an email in. I am still emailing back and forth with them over a price adjustment issue. Also I have tried to use the online rebate program what a joke. They keep telling me that it does not match up with the sales receipt. I even emailed them the receipt I have they say can't do anything with that it does not match our records in our system. I finally mailed in the rebate information let see how this goes. I wish I was under the 30 days right now I think I would return everything and go somewhere else. I spent close to $4, 000 and this is how I am treated. I need to buy a few more appliances, but they will not be at sears.
I am done buying stuff from Sears. When they say that something is on sale, then they should disclose that you have to send a rebate in which will take two months to receive. But the sears rebate center always seems to find a loophole to where they can just keep your money. We bought a tractor in May, because we thought it was a good price. Only did we find out that we had to pay the full price at the register not the sale price. We paid in cash and credit card but the store conveniently only printed out the receipt for the visa transaction so when we sent in the rebate the companys reason for not giving us the rebate was that we didn't pay full price, but the cash transaction wasn't even listed on the receipt thanks to the wise sales clerk. Just another scam to basically lie to you and get your money without giving you anything back in return. I hope Sears goes out of business. I am in the military and will be spreading this from Georgia to California and yes I do know many people.
Why have these rebates if you are not going to follow through on it?! I've been waiting for my rebate since June. I received the same ole’ automated emails indicating that if will take 4-6 weeks to received. After not receiving my rebate 8 weeks later, I contacted Sears online on the rebate status site. It said to check my address to make sure it was right. Of course it was right. "I never had a problem getting a rebate from anyone else." I then received another automated email indicating that they would send a new rebate card out and not to use the old one if I received it. Six weeks later I still didn't receive my 'new rebate card'. I called the so-called 'rebate center' and they told me the new card was mailed out September 23, 2010. I received my rebate card on November 5, 2010 and to my surprise the card expired October 29, 2010! I finally decided to go the an actual Sears Store to argue with them. When the Assistant Manager called the rebate center they gave her the same run around saying they would process another card and it would take 4-6 weeks to receive it! I told the Assistant Manager that was unacceptable and she called them again and they told her that they had to turn my account over to the finance center and to call them within 3-5 days. Seriously, it is a rebate card, not my taxes! The Assistant Manager said she would call the rebate center in 3 days and I should as well. So, I call the rebate center 4 days later and they said that my rebate was approved and they are sending me a gift card for $50 dollars and I should receive it in a few weeks. I just went off... We will see if that happens. I am NEVER signing up for a rebate again with Sears and seriously considering closing my account with them.
I have never recieved my instant rebate credit card.