Sears review: Replacement parts 479

I bought a freezer from a Sears appliance store and had to pay $75.00 delivery charge but was told it would be reimbursed as it was with a debit card in the amount of $75.00. I went to use my card at the Allentown repair center last June when I had 2 sewing machines repaired and they told me I could not use it so I paid my bill of $63.58 by credit card and $73.00 in cash. I find out today that when I gave them the card they scanned it and took the whole $75.00 in addition to the amount I paid. This is very bad business and I would like to have a check in the amount of $75.00 sent to me. I am sure this is a drop in the bucket to you but when you live on social security it is a huge amount to me. I have trying to get a hold of someone at the store but have been unsuccessful.

wait... you had to pay a delivery charge... and they delivered it... and now you want your money back for the service they provided?
Why would they charge you a delivery fee just to tell you that they'd pay you back?

Thanks Juicy for getting my post correct and I have no idea what the problem is with Stealth Pilot. As it happens another Sears tech has since been out and replaced the filter (which, believe it or not, is important in FL) and he did a great job. So I do feel a little bit guilty about posting a negative on this board but they did not call me at all that day to say they were not coming. Pretty sure I would have heard nothing from them. But I am getting my dishwasher serviced in a couple of weeks, Juicy and I will see how that goes. Keep taking the meds, Stealth.

On February 1st, a woman named Theresa called me regarding an application I had completed for an hourly position. She told me I would be in a group interview and asked me if Thursday or Friday would work best for me. I told her Friday and she said she would see me at 11am. I arrived at 10:50am and told a friend of mine who works in electronics that I was applying and he lead me to the Human Resources office and let them know I was waiting there. I was told at 11:15am that it would only be 15 more minutes wait. At 11:45am, I knocked on the HR office door and asked when the interview would take place. The young man stated that Eric was still in an interview with another person. I said that I was to see Theresa and he said that Eric is doing the interviewing. At noon, Eric led me into a room with another manager, and no other applicants. I asked about the time and the group interview and was ignored! He simply moved onto questions. I was told that I would receive a phone call on Monday. I called on Tuesday and received voice mail at 10 am in the morning. I left a message and was not called back. I called again at 2:30pm only to receive voice mail again. I called the following week and left a message for the store manager, Ms. Interpreter. She did not return my call. I then called and was given her e-mail and left another message for her to call me. She did not respond to either my phone call or my e-mail. I called approximately two weeks later and asked for the district manager to return my phone call. I was told that he is new and still in training. He never returned my call either.
I am currently employed and thankfully took a two hour lunch break that day; just barely able to make it back in time. I understand if they chose another candidate, however, the time waiting for the interview and the unreturned phone calls are very unprofessional.
I hope that this information is reviewed and that the human resources office receives the proper training necessary to retain customers and potential employees.
Thank you for your time in reading this information.

Respectfully,
K.Houston

I called to scagel a appiontment to get my refrigerator fixed and i got a appointment and had to wait 1 week for someone to come out and the day i had my appointment the techishen did not show up i called sears to comfirm my appointment and that told me someone will come out i was waiting from 8 AM to 5 PM called sears 6 times and sill nobody showed up. Next day i called again to have someone come out to fix my refrigerator and thay told me the techishen came out the day before and i was not home i think this is rediculas tell me that i am lieing i was home nobody showed up i missed one day of work that i had to take leave and still nothing. Also very rude coustemer service. Never ever will buy enything from sears i payed a lot of money just for the warranty.

When did they start making fully nude Sears catalogs? My lttle brother 'cut his teeth' on the various store catalogs, while looking through the undergarments sections. And the last quation is, what are you trying to sell with a nude picture> if she is not wearing merchandise, then what?

since you make an apointment by the phone the guys who makes the apointment told us that the 70 dollars only includes the diagnostic that the tech do on the appliance

I am now beginning to experience problems with Sears and a bed we bought from them. They seem to be hiding behind the "Company Policy" routine. I will definitely be posting on here and will follow thru with this complaint.

I totally agree with you about SEARS' unethical practices. I am on a serious SEARS bashing campaign myself right now. At another store on the planet, you can get a refund for a defective item purcahsed through a store or even through the stores website. NOT so with SEARS.
Buyer Beware! When you order something from SEARS .com, they are likely to have it shipped by a" 3rd party vendor". What this means for you, the customer, is that you are NO LONGER a SEARS customer and therefore not entitled to ANY respectable treatment, i.e, a refund when the item you PAID SEARS for arrives defective from the " 3rd party vendor" they are hiding behind.
Recommendation: Cut up the SEARS cards. Avoid the stores. Buy from Best Buy.

I called Sears for an appointment to come to my home and fix the riding lawn mower that I had bought there a few years ago. I was told the first appointment they had was over a month away. I went ahead and said okay. June 7th, the day of my appointment rolled around. I got a call saying no one would be out to fix it that day, that they would be out June 9th. The next day, I got a call saying I needed to call and reschedule my appointment. I called and they said dispatch would call and schedule my appointment. Surprise, surprise, I got no call back. Then I called the next day and there were no available appointments for 3 weeks, June 28th was the first available day. I fussed and complained, but to no avail. I asked to speak with a manager and was put on hold. 40 minutes later, I hung up and called back. I asked again and was once again put on hold. After 20 minutes on hold, I gave up, called back again and told them I was putting in a complaint, but all he said was that he could reschedule my appointment for June 28th. I said forget it and I wasn't using Sears anymore for repair services. Guess they're not so good anyways; I have seen a lot of complaints online.

I am on my second Kenmore Elite Deep Freezer (chest type) in 2 years. Last year, it stopped working, I lost a whole beef ($1200 worth of meat), and it took me 7 weeks of being on the phone every day to ultimately get a check for $225 (they say that is their maximum reimbursement on food loss) and eventually, a new freezer. I bought the largest deep freezer available without going commercial (I think it's 29 cf). The technician came out a week after it quit, took a bunch of parts off of it, left the seal loose and the top open, and the freezer grew mold all over the inside. I had to argue about it and take pictures to prove my case. This time, it quit again, I found all of my meat thawed (again), and am starting the process again. I only had half a beef in there this time, but it's still $700 worth of meat lost (again). I would not recommend purchasing a deep freezer from Sears, or anything else from there. I did purchase the protection plan (which means that I am suppose to be covered), but they make it such a hassle, and don't want to reimburse the total amount of food lost. I guess most people don't raise their own beef and have no need for a large freezer. Therefore, those of us who do spend the big money on the big freezers in the beginning (trying to save in the long run) lose in the end. Sears is a joke, their customer service is horrible, and I won't buy from them again.

sears tech. has tried to fix the same problem [stalling engine] many times. At least 5 in 2017. The last time was in November, when they put a new engine [accept for the parts he had to swap from the old engine] which has about two hours of run time. Since it has been more than 90 days. It is not the same case. I guess I was supposed to mow the 3ft. of snow to find out if it was fixed. Warranty ran out before time to mow again [3 weeks] Sorry, your problem now. You will have to pay for repairs.

Sears call centers are revolving doors -- employee turnover is HIGH. They are trained to smooth-over your problem, then sell you a product or service while they have you on the phone. Decent people cannot sleep nights if they work in a Sears call center. Their sales model is all about trickery and getting into your pocket.

Had apppointment to get washer repaired. Time frame was between 8-12noon. No call, no show by 12noon. Called customer service to find out where technician was and was informed by Dave "He was running late." The disregard of the customer (me) waiting the full 4 hours with no call what so ever is simply ridiculous. I had rearranged my schedule to be here when I needed to. I have been a long time customer with Sears and feel this is the worst customer service I have ever received. I am now inconvenienced again with my time and now have to pay out to wash my clothes and son's clothes at laundramat is unexceptable. ...This added expense and time really irritates me even more. This could have all been handled by a simple curtosy phone call. Is that too much to ask? I work in customer service and you obviously did not provide this today. I am very disappointed and dissatisfied with the lack of customer service and lack of concern of my time.

Hope this is addressed and handled in a timely manner.

Denise Mendoza

Believe this...I will let all my friends n family know of this lack of customer service

There is nothing more maddening than that. I have done the same with a six hour block and then a reschedule.

Sears has no regard for their customer base. On several occasions I've scheduled appt's for my washer to be repaired. They open book, 8am to 5pm, not regarding the customers needs. They don't show up because they overbook, and do not call. Customer service representatives and supervisors clearly don't have the authority to appropriately manage a mismanaged situation. Sears is nothing without their customer base, who in fact built their empire. They do not respect, care or try to remedy concerns of their customers. They arbitraily repond to failures of Sears to meet, respond, and remedy customer issues. They are a large corporation that doesn't care. I want to take my broken washer, and dryer back to Sears and drop it on their doorstep - and may.

We have had a home service agreement on our Coleman Air Cond & Heating Unit since we purchased it. Recently we have experienced very unsatisfactory service. On July 7 I requested maintenance on our unit. I was told someone would call me back in 24 hours. No call. I called back on July 9th and was told someone would call back in 24 hrs. No call. I called back on July 14th and was finally given an appointment on August 31st, the first available time. Reason being there is only one service tech for this entire region from North of Dallas and he only services the Lawton area once every two weeks. On August 5th, came home to hot house, unit had gone out. I called Sears and they said they would issue an emergency request to all of their listed techs. In the meantime they advised me I could go out and rent a portable unit, pay for it and Sears would reimburse me. Called all local stores, even Wichita Falls, and there were none available. Window units will not work on my storm windows. I kept in contact with Sears. Lawton has been having triple digit temperatures since July. I called my insurance agent to see if by chance my policy would cover it. Of course they wouldn't. Had message on phone from local repair company and they came out and repaired it the following morning. I then called Sears and told them it had been repaired and asked them where to send the invoice. I was told that they hadn't authorized emergency repair. I thought they had authorized an available local company to repair it. I later learned that it was my insurance adjuster. I called and insisted on talking to someone higher up. I was finally put through to a lady who was able to get the amount of the part reimbursed, but not the labor because Sears had not repaired it. After this incident I will no longer make any purchases from Sears and definitely will not purchase a service agreement from them. I have taken out a service agreement with a reputable local air conditioning and heating company. It is my opinion that since Sears can not honor their service contracts and provide their customers with the service they are contracted to provide that they need to get out of the business.

keepclipping those coupons your a ###

First my refrigerator died on Halloween..went to Sears next day bought frig..they said it would be delivered next day Mon the 9th When I talked to the delivery people I told them twice Monday and again Tuesday mornin that a large truck wont fit down my driveway...they showed up in Monster truck...deliverymen would not dollie it to my house very easy to do...they left with my frig...I called they said they would be here Tues..never showed up...here I sit...my real problem, and I told them is that I take VERY expensive medication that MUST be refrigerated... Im so mmmad the warehouse people lied to me...

I refaced my kitchen cabinets about 4 years ago. it cost us an arm and a leg. About $13, 000.00, maybe more.. The salesperson assured us that sears stands behind their products and work for life.."Anything wrong that will happen to your cabinets, sears will come and fix it immediately..You don;t have to worry.." he said. After many, many promises on his part, we decided to go ahead and give sears the job, since sears will stay behind their products and workmanship...After two years we noticed many parts of our cabinets got unglued. Also the glue started running from the edges. You could see the glue all over the walls, underneath the cabinets and on the sides. I called sears and told them the problem..The answer was "Oh! two years passed..You are not under the guarantee any more..We can send somebody to check your problem..It will cost you $100.00 just for the man to come out there and see what's wrong.
I couldn't believe it! What happened "waranty for life"?. My $13, 000.00 went down the drain...I am very dissapointed with sears and the services provided...I would never go back to sears again and neither my family and friends. I am thinking to come in touch with the better business bureau.

Facts of life where I work: I spent 5 days in the hospital last week, not supposed to go back to work for 1 to 2 weeks, but I'm going back after one week anyway. EVERY time I have called in to inform managers of what is going on, I hear about how they are going to have to find someone to work my hours. Today I find that when I go back next week I am scheduled for 6 days straight because the poor guy that had to fill my hours was promised three days off for working so hard. Wow, it was such a vacation having probes stuck in my heart, three procedures done, ivs in my arm, etc., that I might have to do it again soon just for kicks and giggles! And these were female managers that are concerned more about having a sales person on the floor than the health of a coworker. Nice to know I'm cared about there. Can't wait to go back so they aren't inconvenienced any more.

If they don't have employees there to sell all their crap, you won't have a job. It's a business, not a charity. If you don't like it, find another job.

Are you allotted vacation days or sick days? Seems like Sears is just like any other retail consumer business. Fast bucks and inhumane.

Sears has got to be the worst company I have had the misfortune of dealing with. I purchased a snow blower from them and paid the extra fee for assembling and delivery. Well it was delivered while I was working but it was not assembled correctly. I called to complain and they said that they would send me a tech within 2 weeks. Between 1PM and 5PM. On the scheduled date of the appointment at 5PM, after waiting all day I received a call from customer services stating the tech could not arrive. They wanted to re-schedule. The soonest appointment would be in 3 weeks. I said that it was unacceptable. I wanted them to pick up the machine. The following day a friend of mine who works on similar machines came over for a visit. After I told him of my situation he asked me if he could look at it. We found that the machine was not assembled correctly. Three weeks prior to Thanksgiving Day I called sears for my stove that had stopped turning on. By the way this stove was also purchased at sears. Well they said they could not send a tech over until after thanksgiving day. So much for thanksgiving diner. They scheduled an appointment again between the hours of 1PM and 5PM. On the date of the appointment ay 3:30PM I received a call from customer service stating that the tech could not find my home and he had gone home. I am fed-up with sears. I wish they would go out of business. THEY SUCK AT ALL THEY DO ! I cut up my sears card and will NEVER buy anything them again.

This is a complaint about customer service at Searsin the Oshawa Center, but I believe it is a company wide issue. The wait times to checkout are unacceptably slow. There have been several occurances similar to my rediculous experience today. I believe it is systematic and solvable so please continue reading.

1. The departmentalization of your cashiers is counter-productive because they seem unable to deal with many items from other departments. It should not matter what products are brought to a cashier station, the employee there should be able to quickly process the purchase. For instance, the bedding department should be able to handle a purchase of jewelry and be easily able to deal discounts and clearance or sale prices. However, most of the time, the cashiers seem uninformed about discounts and it often takes overly long to pay for products. Your ofganizational system may work for slow periods, but any time business picks up, there are huge delays at processing checkouts. I find it hard to believe that with technology and barcodes, that your products are not fully computerized and relatively easy to track price changes due to sales, clearances etc...

2. Having 1 or 2 cashiers in 8 different locations scattered around the store causes a second problem in efficiency when there are lots of people needing to be processed. I understand Sears is a "department" store but I believe that the scattering of payment locations around the store makes it more difficult for customers to be dealt with quickly and efficiently. It is impossible for me to determine which cashier has the shortest lineup if I can not see at least a fair percentage of the lineups in one spot. You should eliminate cashier positions in the various departments and have larger numbers near the exits.

3. Processing applications for Sears cards at the checkouts causes huge delays for waiting paying customers. This policy effectively compounds the problems described above. Again, this may work in slow periods but if the store is busy or there are no other service reps available at that checkout location, and there are other customers in line waiting to pay for their items, those customers are caught waiting for an even more unaccaptably long time. I understand that Sears makes lots of profit off of its credit department, however, from an annoyed customers point of view it would be far less frustrating if I was not kept waiting while people fill in application forms. A separate station specifically for this process may also aleviate the wait times for other paying customers.

I realize that I am just another complaint for you to deal with, but honestly, the younger generation (non-seniors) are now used to faster more efficient service. I strongly recommend you invest some thought and money into re-structuring your store. You are running the danger of alienating a whole generation of shoppers with your out of date methodologies.

I hope you manage to survive in todays competitive market. Its not just about meeting the demands of the baby boomers, and catering to what they are comfortable with.

I am not planning any further purchases at your stores until I see signs of renovation, reorganization and revitalization. I hope you don't take this the wrong way. It is time for Sears to step up or fade into obscurity.

As a sign of good faith, I would like to receive confirmation of receipt of this email before Dec 15 2017, and a detailed reply by the end of January 2017 outlining any current plans Sears Canada has to deal with these issues. Alternatively, I would appreciate some sort of explanation why Sears Canada is unable or unwilling to work on these weaknesses (also by end of Jan 2017). The timeline has a certain logic: is nearly 3 months from now, and several weeks after the Christmas rush finishes. This should allow plenty of time for someone in a position of responsibility to open a discussion amongst senior admin and get the ball rolling.

Sincerely,
Kevin Hicks

Today, Christmas eve, I was awakened to a call from a SEARS collection agent demanding I pay $ 379+ because I was late 23 days. According to the statement, I am 179+ short. I explained that this was not normal for me and that I DID NOT have the money to pay her today. I explained I get paid on first of month and I scheduled a payment on that date. She said that was too late. I should give her a postdated check NOW. I explained I do not have the money to do so and that I would not give my check chard information over the phone anyway. Secondly, I am out of work and do not have extra money laying around to just give her. I explained I always pay on time and that this month I had entered a payment into my web account but evidently it had not recorded it. I have never been late before. She asked what was my excuse for non-payment: was it I did not have a job or computer error. I stated both. One—the payment was not recorded on the computer and secondly, since I do not have a job I have enough to pay my bills but not extra to meet her demand. She asked if I was making this payment with my unemployment. I said no. I do not know why that is any of Sear’s concern.

I also explained I discovered the missed payment when I went in to enter a payment for January on December 21st. ( I never received a notice that I was late on a payment. I should have gotten something.) Of course, there was a $35.00 late fee applied to my account.
I told her I scheduled a payment for 500 for January 1st. She said this was two weeks too late, she needed the payment NOW and recommended I borrow the money from someone I know to pay it. (It would be rude for me to call family on Christmas Eve to beg for money). I explained January 1st was 8 days away. Again she said that was too late.
I went into my account and changed the payment date from January 1st to December 29th. I then tried to enter another payment for January 1st but was unable to do so. So it appears that I will be late again for January. I requested that in the future they need to contact me via e-mail to let me know my payment is late or through their Message Center. No message were received there.
I resent being treated like a deadbeat and harassed -- ESPECIALLY ON CHRISTMAS EVE. Anyone who shows this kind of disrespect to their customers, I want no part of. I am disappointed with SEARS ‘s behavior-I grew up with SEARS and always thought of it more than just another corporation but I was wrong.

And Merry Christmas to you to Tasha. :D

Hi MauiAl50, long time no see, on both sites. (referring to pissedconsuemer.com)

Pearly Chisholm
407 Cobblestone Ct.
Charlotte, N.C. 28217
December 29, 2017
Sears Home Service
1024 Florida Central Parkway
Longwood, FL 32750

Job #: [protected]
Project Consultant: MARK MOONEY

Dear Sears:

I’m writing in response to your last written communication received by UPS with the threat of charging me for the FINAL INSPECTION. First of all I would like to tell you in bold letters: YOUR COMPANY WILL FALL DUE TO THE WAY YOU TREAT YOUR LOYAL CUSTOMERS! I have never in my life seen such asinine organizational skills by a cooperate company. It has taken your company over 36 days to complete a home improvement (For the lack of a better term.) that was only supposed to take 2! Not to mention the structural damages you have caused to my property, of which you claim your workers are not able to repair! In short the Mecklenburg County Bar Association says DIFFERENT!
As far as the inspection goes, I have had my son to contact Patrick Shultz on 3 different occasions (Recorded Phone Records: 12/22/2017, 12/23/2017 and 12/29/2017) and after being told he was scheduling the inspector to come back he hasn’t been seen YET! Nor has Patrick Shultz returned a call, today [protected] @ 2:31 PM) my son called and spoke with his boss (Randy Somebody) and was informed that Patrick is out for the Holidays! Meanwhile I still have cold air blowing in through these holes in my walls and the kitchen cabinets are still leaning from the damages to my ceiling!
I am forwarding this information to you and every department from coast to coast with hopes that your competitive regions will see how and why your company is in danger of folding! Practices like this have given the SEARS name a bad reputation! I’ve NEVER asked for anything FREE! I WANT WHAT I’VE PAID $17, 000.00 FOR!
I am waiting for a response from your company to inform me of when the inspector will be here and in the event I have to pay for a FINAL INSPECTION YOU BEST DAMN BELIEVE YOU WILL END UP PAYING THAT BILL IN ADDITION TO THE DAMAGES TO MY HOME YOU’VE MADE AND THE LOSS I’VE SUFFERED OF MY PERSONAL PRODUCTS FOR YOUR NEGLIGENCE! If I have to spend my last dime fighting you I WILL AND I AM GOING TO WIN! As you’re reading this letter to yourselves I’m sure you’ve found a chuckle or two, however I assure you I joke, but I don’t PLAY… ESPECIALLY WHEN IT COMES TO MY HARD EARNED MONEY, OF WHICH I FEEL I’VE WAISTED WITH YOUR ORGANIZATION!
Respectfully Disappointed,
Pearly Chisholm

the excessive use of CAPS and exclamation points make your complaint lose most of its credibility. And the swearing will not get their attention any faster.

2017 we bought a refrigerator Amana from Sears totaling $ 2, 000.00i in 2017 it stopped cooling and I called the repair service and was offered a service agreement for $251. for one year up to $500.00 in parts and labor costs. I took this. The circuit board was broke and another one was put in. This agreement was til 2017 of july. In March 2017 the refrigerator stopped cooling again and I called and was offered a service agreement for $265 for one year with $500 in parts and labor costs. The service man said the coils had frost and he blow dry them so the refrigerator started working 2 weeks later it stopped cooling and it was near Easter and I lost my food that I purchased.

I make an appointment and a different serviceman came and said the circuit board needed to be replaced and the first man should of did it. He went to get it and the one he had was broke so he ordered one and it was to be delivered to our home. It did 4 days later and it was a refurbished product. He came out and replaced it. He said this products breaks numerous times and he has had to replaced several of them. So therefore a pattern is being formed and every year to year and half I will need a new circuit board costing me $265 or more for this agreement. I have already paid over $500. in 1 1/2 years.

I called Amana and all they say is agreement warranty. They will not stand up to their product apparently Thrughout the whole conversation all she could repeat is about the service agreement. So calling Sears again I complained and they reimburse me for food lost. But this will take up the balance of the agreement and if this product breaks I have to purchase another agreement. This product has a defect and I am getting no where with these companies . At this rate within 6 years and this product not cooling I will have paid to buy another refrigerator. This is not fair This is defective product and I am tired of being service agreement. I need for these companies to stand up and admit this is a defect product and by not putting in refurbished parts that just break in a few month at my expense.

I preordered a copy of mass effect 3 collectors edition on feb, 25th. It is now March 9th, the game came out on the 6th, and I have not recieved it. Not only that, but i Have contacted customer service numerous times, the order is still "processing", and as it turns out they do not have it in stock yet.

This is extremely irresponsible for a business to allow preorders and not even have the product in stock days afterwords. I am completely dissatisfied with Sears.

why pre-order it when you could've just went to a different store and got it that day. Every store in my area had plenty of copies, and still do today.

We needed to replace the walking belt on our tread mill from Sear's. I ordered the replacement belt from Sear's Parts and had it shipped directly to our residence. Once the order was completed, the individual that placed my order asked if I wanted to schedule an installation of the belt by a Sear's technician; I said sure.

At this time, I was connected another call center to set up the installation. The individual that I spoke to said it would be $90 to install the belt; she then corrected herself and said it would be $129. On the day the technician arrived, he charged me $190 for the install. I attempted to speak with the customer service supervisor/manager to resolve the matter. She told me that the individual that made the appointment for me should have not quoted me a price for the installation and that the technician charged for a "repair" instead of the installation. She would not correct or refund the $61 difference.

This will be the last time I EVER use Sear's “DECEPTIVE” Home Service-Never Again!

Sears Home Improvement installed siding on my home. The work occurred during a time when i had emergency surgery and was unable to inspect the project completely. Prior to contracting for the project, when I met with the salesman he specifically agreed to see that front columns maintain the shape and form of the wood. After the job, there were spaces and areas over the entire area that need caulking. The appearance of the columns was nothing like we had been promised. The job also stated that all wood would be covered however in the back some wood was not covered.

The next day the sales man looked at the work and agreed that it did not meet expectations. That was the last I heard from him. The area manager, Robert Gironimi, would not respond to e mails to schedule a conference and instead sent the repairman who had been the installer. I had to have someone else here that day and they did send the installer away because the person who had authority (Robert Gironmi) to make decisions did not come. Mr. Gironimi has since failed to set a time to look at the issues. I am extremely disappointed that Sears, a company with a long history, has reduced themselves to poor workmanship and even poorer customer service.

Dear Omidules,

My name is Brian and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. Please accept our apologies for the hassle & headache you've experienced with your treadmill repair appointment and our customer care team. This is definitely not the level of service we have long established, and we would like to speak with you more about this situation.
At your convenience, please contact my office via email at smsupport@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the treadmill was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name Omidules you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Brian S.
Senior Case Manager
Sears Social Media Support

Sears Home Improvement installed siding on my home. The work occurred during a time when i had emergency surgery and was unable to inspect the project completely. Prior to contracting for the project, when I met with the salesman he specifically agreed to see that front columns maintain the shape and form of the wood. After the job, there were spaces and areas over the entire area that need caulking. The appearance of the columns was nothing like we had been promised. The job also stated that all wood would be covered however in the back some wood was not covered.

The next day the sales man looked at the work and agreed that it did not meet expectations. That was the last I heard from him. The area manager, Robert Gironimi, would not respond to e mails to schedule a conference and instead sent the repairman who had been the installer. I had to have someone else here that day and they did send the installer away because the person who had authority (Robert Gironmi) to make decisions did not come. Mr. Gironimi has since failed to set a time to look at the issues. I am extremely disappointed that Sears, a company with a long history, has reduced themselves to poor workmanship and even poorer customer service.

Sears gave me the run around through their incompetent phone system and the repair to my washing machine was done wrong, It did not get fixed, they said because it was past three months that there would be another service charge for an incompetent repair and that it would not be covered, sears is a bunch of low life customer service ###

I have an overflow in my Kenmore water softener. The bypass valve is stuck so I have to either manually bail out the water from the salt tank or shut off water to my house to prevent overflow. I called for service on July 9, 2017 and was told that the earliest appointment will be on July 16, 2017. On July 15, 2017, I called Sears and they confirmed my appointment from 8 am to 5 pm on July 16, 2017. On July 16, 2017, Sears called me to reschedule to July 21 because they have no technician.

I asked (and begged)for an earlier appointment, because of the extreme inconvenience of having limited or no water. I was told there was nothing they could do. I asked to be transferred to supervisor (named Mike) who tried to say he was sorry but in an extremely noncaring manner. He even tried to sell me a new water softener. Why on earth would I ever buy from Sears again if they could not even honor a service appointment (its not a free service by the way)? I have been very loyal to Sears and have bought all my appliances from them (i.e., fridge, freezer, washer, dryer, dishwasher, microwave, oven).

The poor service I experienced today have given me a bad taste for the Sears brand.

Purchased a 42″ PANASONIC PLASMA TV from Sears on Nov. 28, 2017. On Aug 25, 2017 TV won’t power on. After being given the runaround from 4 different phone #’s I finally spoke with a rep from Sears who advised me that the TV is under warranty, but because it is less than 46″ I would have to take it to the Sears repair center. They in turn would shuttle it from Belleville, Illinois to Kansas City where it would be repaired. This was on Monday and the shuttle picks up for repair on Tuesday and Thursday only.

I left the TV and was told it would be returned to the store no later than Sept. 13, 2017. I was out of town at the time, but did pick the TV up on Sept. 23, 2017 when I returned. I asked Tracy, who was the associate on duty if there was somewhere I could plug the TV in to make sure it worked; and was advised that there was not. The TV was boxed up and when I got home and unpacked it, the cord to my TV was not in the box.

I called back to the store and was advised by Tracy that there store in Kansas City was closed and she would check with them 1st thing Saturday morning and get back with me. I did not hear from Tracy the 10:30am and called back to the store. I was then told that a cord would be mailed to me from Kansas City. This TV is not a year old and I am totally disappointed in it and the service that I received.

I feel that the TV should have been replaced and not repaired.