Sears review: Replacement parts 479

I just purchase a fridge from Sears. They brought the wrong color fridge and took my old one away. They disconnected the tubing for the icemaker and laid it in the floor, They didn't hook it back up because of sears policy if the line isn't copper they can't hook it up, even if it hooks up the same way. This open water line lay on the floor behind the fridge for 6 hour leaking down on my basement ceiling. The water was coming out of the heat lamp in the bathroom and damage to the acoustic ceiling in the workout room. They should of capped off the water line if they couldn't hook it back up. I reported to sears and they say it not there practice to cap off lines.

When I bought a plasma TV from Sears, the salesperson asked if I want the extended warrenty on it for 400 bucks. I was told it covered the screen in case of burn in or dead pixels and the factory one it came with didn't. When it started getting dead pixels and little red dots everywhere I called service, only to have the guy who came out tell me it wasn't covered.

A call to warrenty had a super tell me it was covered and they could send someone the next day. I told them I don't get home until 4 PM and was told that wasn't a problem and someone would call me before they came at 4. They called at 11 AM to say the tech was waiting at my house.

When I told them I was at work and warrenty had told me they wouldn't be here til after 4, I was told, "I'll call the tech and see if he can come back and have him call you." NO FREAKING CALL, NO FREAKING SERVICE.

If you buy a TV from Sears, save the 400 instead of getting their worthless warrenty, The yearly "tune up" on the set they say is in the warrenty never happened either in the 2 1/2 years I've had it. They even had the stones to call and ask if I wanted to extend the warrenty.

My name is Robert Beaudine.
I have been using my Sears credit card since 1969.
I have bought numerous appliances from Sears and have had service contracts on all of them.
That all changed today.
I cancelled all my service contracts and then I cancelled my account.
It is no wonder that Sears is having difficulty.
I will never again do business with Sears.
Yout service department failed to show up to service my dryer.
I'll gladly pay somebody else to fix it knowing that they will at least show up.

For that "tune-up" did you remember to call and schedule it? If you read the little booklet they gave you it says right in it that you have to call to them once a year to set up the maintenance.

I own a Kenmore Elite Refrigerator Side by Side, Mfg Date of 8/02, that was installed by KB Home in my new house 11/02. The refrigerator walls are cracked. The technician for A&E told me that I should buy a kit to repair the cracks. I am not sure that this is the correct thing to do. Anyone else experienced that? Also, the ice maker stopped working, I've replaced once already. I refuse to replace it again. Anyone know of any recalls?

What can we do as a group? any ideas? it seems that we're not being heard by Sears or anyone else.

Any help would be useful. Thanks.

Hello, Let me start out by saying that the last two shopping experiences have been down right awful! I spend around 1500.00-2500.00 at sears in a years time, and don't see myself doing business with sears for a while! I was going to purchase a 1400.00 mower from sears and I Saw that there was going to be a 1 day 20% off on all lawn and garden tractors. (wow) I was excited to save some money and give you my business. I called sears and was very upset when the gentleman told me that the 1399.99 price already reflected the 20% off! What? I could have bought it 2 weeks prior for the same 1399.99, where is the 20% off? I mentioned it to the salesman and he said that the mower could be purchased all season at the same magical price of 1399.99... Again, where is the 20% off 1 day sale. I feel that this was a very crooked and very misleading way to get people in to the store and then screw them. I work very hard for my money and feel that if Sears wants to treat myself and other customers like this, then I will take my business to HOME DEPOT OR? Thanks, Josh

Yo jason:
Thats very clear what he implied..it was false advertisement... they never really gave 20% off.. it was a sale s gimmick used all the time..

What part of the English didnt you understand?

I retuned a Sony DVD player to Sears in Pineville, NC May 19, 2017 at around 10:00 a.m. The DVD player had skipped many times and had some audio issues as well.

The very unfriendly associate at the Electronics department plugged the DVD player into a TV. For whatever reason it did not malfunction as he tested it for only a couple of minutes.

He told me there was nothing wrong with it and made me feel like a liar. I told him again that it had happened on several occasions and I did not understand why it was not doing it for him.

He gave me no choice but to pay a 15% restocking fee in order to get a refund. That came out to $6.00.

I have never purchased anything from Sears before. I got this DVD player from Sears because I found it to be a good price on an online search. I usually purchase electronics from Best Buy who have always treated me with respect. If I ever had an issue with a product purchased at Best Buy they have refunded my money, no questions asked.

I feel that Sears has stolen my $6.00. I hope they will enjoy this money as I will never shop at Sears or Sears owned K-Mart ever again. I will also tell family and friends to do the same. Beware of this company.

Were you really treated unfairly?

Viw this through the clerk's POV - Customer comes in wanting to return an item they state is defective. Clerk plugs item in, fiddles around with it for a few minutes & the item behaves as normal. Since item is not acting defective, clerk has no choice but to process the transaction as a standard return.
For all the clerk knows, the DVDs you were playing could've been messed up. It's not as if you and the clerk go way back - he doesn't know you.

Again - were you REALLY treated unfairly?

Oh, and you are wrong about Best Buy - they have a restocking fee as well:

(http://www.bestbuy.com/site/olspage.jsp?type=page&entryURLType=&entryURLID=&categoryId=cat10004&contentId=1117177044087&id=cat12098)

Wow it's customers like you that I really do despise and I have worked there for 9 years. It could not be any more clear. The sales ad clearly states that all tractors are 20 percent off. That does not mean an additional 20 percent off the already reduced priced. If that was the case sears would state it as "Save an ADDITIONAL 20%".

It's not that hard to comprehend. You probably are the same person that complains they can't get a sale item early just because the ad came in "today's paper" and you don't want to come back for that "Saturday Sale."

Yes, I am a jaded part-time sears worker who has been there too long. There are many things we do and bend over backwords for customers to make them happy and when people like you complain it just sucks all that good out of us and makes us miserable.

Moral of the story... LEARN TO READ!

I received a offer from Sears 30 May 2017 for a Master Protection Plan on my "new freezer." This is a very well designed piece of mail sent to my Post Office box lists a number of benefits.

For only $2.83 a month, or $$67.99 up front, I will have peace of mind for two years this product will be wonderful.

This is for my "FREEZER3" installed "in-home" on 04/24/2017. This form includes a long “CUSTOMER ID #” and “REFERENCE ID#.”

News to me! I went downstairs and looked--no new freezer in my house! I bought a Sears refrigerator about 25 years ago but have never bought a freezer in my life. Only way I can think of that Sears got my PO Box information is from some occasional web-based orders for small items. I also have bought some combination wrenches that were shipped to my house. These were shipped to my street address using UPS and the billing address I listed as the PO Box. Perhaps three orders in the last year and I do not remember ever ordering more that $100 of merchandise at one time.

So it is a very low priced seemingly great offer. I look for complaints on web pages like this one first and in my example this is apparently a new approach. As there was no product sold or delivered, despite the information supplied, this has to be listed is a scam!

If Sears did not charge a restocking fee for its opened items that are brought back with nothing wrong with them, how does that make them any different from a rental company? If people are free to buy something, unpack it, use it, bring it back fully functional without any charge, and just expect Sears to pick up the charge for all that, then doesn't that just make them a rental company?

I have worked at an electronics company before and trust me, customers lie all the time to attempt to get out of the restocking fee, and on more than one occasion I have been forced to do exactly as that associate did, because what other choice is there?

I'm not Happy with the all mighty Kenmore (Elite) products...I have 4 New units that are no more then 2 years old and already have had 3 service calls and 590.00 repairs on top of that the cost of a warranty that always seems not to cover what breaks down on your product.
OH-UM

I am in total agreement with you. I have never experienced worse customer service (and in total, I probably spoke with over 30 different people) One service rep was pleasant, although no help at all. I will never shop at Sears and am telling everyone I know about my experience, hoping they will refuse to shop there as well!

can someone please provide the world with an email address to any of the ceo or president/vic epresidents at the sears company? I cannot find anyway to contact them other than calling and being told that you cant talk to them or mailing a letter that the secretary gets and ignores or throws away! Maybe if i could get an email to someone who can do something about an issue rather than a rude ignorant customer service rep who hangs up on you or tells you she cant help you i could get my rebate refund and not have to wait another 4 months! or i could just keep posting complaints on every site possible until someone notices...next stop Better business bureau!

between the customer service associates in the store lying to sell anything they can and the ones on the phone in customer support hanging up on you, Sears has become one of the worst stores to deal with!

i as a cancer patient faceing a masacatomy ordered 2 bras and 2 pads . by the time i could try it on dissovered that they were way to big for me loseing 50 pounds ' i tried returning them for refund but was informed that therwas anew policy if not in original package i could not get a refund, i have always returned things be fore. i was un aware of this new poiicy, im all for policy had i known. i can not afford to reorder without my refund. i concider my self a very good customer of sears . i am so verry upset over this, i left my parcel at the store and i have nothing for 148.00 . i went to the store twice no luck. i e-mailed head office customer service.ca they gave me a number to call in canada, thinking it would be looked after. still no luck. this has been going on since march its now june. what can you do for me? thank-you april backman

Mrs. Smith, Contact the Store Manager in the store you made the purchase. Ultimately any complaint will come back to them. That person will be able to assist you in getting this issue resolved. If they do not, call [protected] and ask that the issue be escalated to the ditrict manager.

I have been looking for a refrigerator for about 2 months now (I am not in a big hurry) and I have been checking prices at Sears, Best Buy, Fry's etc. I have noticed that Sears is frequently (almost weekly) changing the base price of items and then having them on sale. I finally had a couple of sales people clue me in. Even they said that most of these sales are scams and be aware that Sears is always changing prices but not really changing the actual total price. So buyer beware. Of course, I would not write an article to complain, just comparison shop.

This is a follow-up on my order problem with Sears. Just 3 days after they cancelled my order on account that they had no information on when the item would be available, the website started taking orders again. And, it stated the item would be in store in 6-9 days. About a week after that, I checked again and my local store had 7 in stock, finally! So, I placed the order and picked it up the next day. I called Customer Care and explained the whole situation again, they (at least did something right) agreed to credit my card the difference since the new price was about 13% higher. (Caveat: I haven't seen the credit yet, if there is a hiccup with that, I'll sure to report here!)

As I said before, the Customer Care people are pretty nice and wanted to do right but are limited by their system's lack of information and what can or cannot be done. I never had a problem with waiting, my problem with Sears has always been about the lack of communication and concrete information. Firstly, they shouldn't have charged my card if they had no idea when the item would be available. Secondly, don't cancelled an order without checking with the cusotmer first. If, according to a Customer Care agent, my order shouldn't have gone through because there was no inventory, and they couldn't reverse the charge but kept the order, and they couldn't shipped the item from one store to another for me to pick up, and they couldn't do this and couldn't do that, then their antiquated and inefficient system needs to be completely overhauled. Yet, just 3 days later the item had an estimated arrival date. That shows how useless the system is. All along, they kept telling me they had no idea, at least no info for the next 2 weeks, when the item would be available. My guess is that somebody didn't update the system with current information. Someone at Sears must've ordered the items when the inventory was low and the manufacturer must've an estimated shipment date. That information, unfortunately, was not entered into the system.

The long and short of it is that I got the item I wanted at the price I liked (see caveat above) but what hassles! Who needs that kind of aggravation shopping?

Well the manufacture only gives you one year free of defects. This is for most appliances. Unfortunately you had a problem with your washer years later. No matter what you say, the product still has a one year warranty. This is why they try to sell you the protection plan. This would have covered you, and yes i have bought them before and it is worth every penny. Because you don't know what may happen in the future. Next time get the plan, because appliances are not made to last; however, they are more efficient. I don't know why people complain when it is their fault for not maintaining their appliances.

I was scheduled for an interview on Thursday, June 24, 2017. At 11:45 am, at the Clearwater Sears Employment office: 27001 US 19 N, Suite 8520, Clearwater, FL. So I get there on time, and the woman who is there, has no idea why I am here for an interview. She was not informed. I applied over the internet and got an appt. scheduled. What is wrong with your company? I drove 20 miles to be told...that she had no idea that I was scheduled for an interview. She also said there were no job openings anyway. Sorry, I did not get her name. She said I was in the Global pool...whatever that means. I would appreciate a response.

Sears customer service sucks big time. They do not care one iota about your concerns or their employment. They don't give a #. Period.

I applied for a sears card, was approved, then went to buy a refrigerator online, as I had an immediate need, as my kitchen refrigerator (Thanks, maytag, 2.5 yrs longevity) shot craps. Sears refused to let me make a very needed purchase. I then cancelled the card.

The #s at sears sent me a letter telling me that "my account" (Which was never used) was closed and was being reported to all three credit reporting agencies.

Please, avoid sears at all costs: now that they are a subsidiary of kmart, they have been going downhill steadily. My cpa told me wind of sears closing business practices as of november 2017. Watch your #, people!

I really can't add anything to the above post, except I echo EVERYTHING that has been said.

Horrible Customer Service

###s for Customer "Service" Reps (I've met pit bulls with better customer service practices)

Confrontational ### that "man" the phones...

'nuff said...I'll NEVER grace the portals of a SEARS again.

We bought a 15% restocking clause from Sears. We were not aware of this until we returned a plazma tv. At the time of purchase there was no mention of a restocking fee if the item was returned, only that we had 15 days in which to return the item if it wasn't what we wanted.
Over an hour was spent processing the purchase of this tv and in all that time there was no mention of the negative side of the purchase. The tv was not inexpensive so the 15% dunning was a good chunk of change. It will be a long, long time, if ever, before I purchase another item from them that I would have reservations about keeping.
Sears is so large the average person cannot fight the big system. This is my only recourse...to let others know what they neglect to inform you about.
I have done business with Sears since 1961 and for them to do this is inexcusable.

I had a very bad customer service experience with Sears concerning the purchase of a washing machine and dryer. The nature of this is as follows:

1.) It smelled of "bait and switch". 2.) Sears displays items on their showroom floor that are "not available" but customers may not find out about this until the items have been paid for. 3.) Sears refused to issue a refund when it was obvious to me that they had a very limited stock of washing machines that were available.

Therefore, I am filing this report.

On Jun 13, 2017, I bought a GE washer (Sears #[protected]) and matching dryer from the Sears store in Westminster, Maryland. The washer failed (bad transmission diagnosed by Sears Repair Service) within four months of purchase.

Sears ordered a replacement GE washer. The transmission failed on the replacement washer within two weeks of delivery.

I returned to Sears and told them I wanted to return the second defective GE washer and dryer. I picked out a matching Maytag washer and dryer. The dryer was delivered but the washer was not. I went to Sears and asked about the status of the Maytag washer. The sales associate could not retrieve any information and made a call to a woman named Ann who told me "That Maytag model is no longer available."

I told Ann "OK, I’m in the showroom looking at another Maytag washer that costs $40 more. But this washer doesn't match the dryer you delivered two weeks ago. If you have this model and a matching dryer I’ll take them but you will have to pick up the dryer that you delivered two weeks ago because this Maytag washer and dryer have silver consoles and the first Maytags I ordered are white."

Ann told me "That Maytag washer is no longer available either and if we pick up the dryer that was delivered two weeks ago, we have to charge a $60 restocking fee..."

I told Ann that when I bought the Maytag washer and dryer, I was not informed that the washer was not available. She told that if I didn’t want to pay the 15% restocking fee, I could pick out a washer “similar to the dryer that was delivered” . I told Ann that I wanted Sears to pick up all merchandise and issue a full refund. She said that Sears could not do that.

I spoke to Ann’s supervisor and the supervisor waived the restocking fee. There weren’t many choices left. I picked out a Kenmore 600 washer and dryer that were on display. The supervisor informed me that the washer was “not available". Note - "not available" did not mean "not in stock".

The supervisor then informed me that the Kenmore 600 washer had been replaced with a newer version and gave me the model number of the newer version. It was not on display or on the website.

I agreed to the delivery of the newer washer IF it matched the Kenmore 600 dryer on the salsales floor. I asked the supervisor if they matched. She assured me that they did.

On October 26, the washer and dryer were delivered. They did not match. According to the driver, this is because the Kenmore 600 dryer was a 2017 model and the Kenmore 600 washer was a 2017 model. He said the 2017 Kenmore 600 dryer was “not available yet”.

I called the Westminster Sears and asked for the manager’s name. The woman who answered the phone refused to give me his name but said that I could speak to him. I agreed, told her the nature of my call, and was put on hold. The woman returned to the phone and told me that the manager was in a meeting. I left my name and phone number and insisted he call me. He never did.

I contacted Sears corporate and they eventually sent a matching dryer.

I do not hold Sears accountable for failed GE washers. However, to have a showroom with several washers on display that are “not available”, with dryers that “are available”, and merchandise that “is available” but not on display materially or virtually binds the customer to deceptive marketing situations.

Well first off... the SEARS store itself has nothing to do with your card. That has to do with either MasterCard, discover, or the bank sears is affiliated with depending on which card you have.

Second I doubt the SEARS store itself sent you that letter giving no individual stores have your personal information. Anyhow... even if you aren't using the card, starting this year... if you even APPLY for a credit card it will count against your credit rating regardless of who issues it. Again that is NOT SEARS'S fault! It's the economy.

Oh and as of November 2017, Sears will be just fine! Make sure you know WHO you are complaining about and don't place the blame on innocent people. It's ignorant people like you that make Sears workers hate their jobs.

I got a Rocking type Chair and a sliding foot ottoman that goes with it... for my baby shower back in September 2017! I was easy to assamble and we thank you for that! Unfotunality... we are EXTREMELY disapointed with the product. It squeaks so loud I cannot even rock my child in it anymore. We have tried everything!
Im under the assumption that a product like that would be under some sort of yearly warranty! My sister purchased it for me and it was over $200, how do you expect to sell these? If in a few months time they cant even get their child to sleep as they are so loud!
I even registered with you guys at sears for my baby shower... not happy with the out come of my chair!
YOU CAN HAVE MY CHAIR BACK AND I WILL TAKE THE FULL REFUND!
Disapointed Customer

AMANDA

Is there anyone who actually gets a sears service person during the early part of the ridiculous 4-hour service window they force you to accept?

We were given a 1pm to 5 pm service hour window for repairs to our kenmore clothes dryer. At 5:25 pm the serviceman finally showed up. No advance call to say he was going to be delayed, no nothing!

He was with us 5 minutes when he said he was missing a part - he should have had it, because we'd described our model and the exact problem ahead of time - and would have to make another visit - with another 4-hour window.

We have had plenty of other companies that (1) provide a shorter window, (2) will call to provide a "best estimate" of the earliest they'll actually be there, and (3) will call if they're running late. Sears does none of the above. It's as if they just don't care!

We generally like kenmore products, and it's a shame that the one thing that really causes us to reconsider is sears' abysmal customer service when it comes to service calls.

Here's the generic, form-letter response I got from Sears after submitting my detailed complaint. They didn't even address it to "Mr." or "Mrs." or use my first name: just my last name. It's very obvious that no human being ever bothered actually reading my actual complaint: not even "Julian T." from "Sears Holding Corporation." What a pathetic joke:

Dear (Lastname),

Thank you for contacting Sears. We appreciate hearing from you.

We sincerely apologize that we did not deliver on your expectations with
your recent experience with Sears. We realize your time is important
and are working to improve our service everyday. Please know that we
appreciate your business and and your feedback. By sharing your
feedback, you have made it possible for us to address the issues. We
will pass your feedback along to our teams, to ensure that Sears can
achieve excellence in everything we do.

If you have any questions or need further assistance, please do not
hesitate to contact us at 1-800-4MY-HOME [protected]).

Thank you for choosing Sears. We appreciate your business.

Sincerely,
Julian T.
Sears Holding Corporation

I have recently purchased over $5, 000.00 in appliances from Sears. On a recent purchase I paid for a new Kenmore Elite washer and dryer. They were top of the line and EXPENSIVE. I then, stupid me, added on a five year warranty. Let me begin by saying, that was a waste of money. If Sears has no better service than what I have experienced, there will NOT be a Sears in five years. I have waited over 5 weeks for my washer and dryer to be delivered. I have even taken time off of work to be at home to accept delivery. They do not have my items for delivery each time I call at my scheduled time. I have called several times to lodge a complaint. I am now paying interest on items, I don't even remember what they look like. What's worse, my father told me to go with Home Depot and I assured him Sears service was top of the line.

If this is not resolved, I promise I will make it my personal drive to send every client I see on a daily basis, to The Home Depot or even Lowe's.

I just want my items I ordered. I cannot believe this happened.

Sears sold me a washer and dryer it did not have. I purchased product on 5/17/09. Sears scheduled the delivery for 6/25/09 b/c Sears said that was the earliest it could be delivered.

On 6/24/09 I received a phone call at 9PM and was told my items were on the truck and I was the first delivery.

On 6/25/09 at 7:30AM Sears called me to cancel the delivery w/out explanation. I went to Sears in Yonkers and no one would tell why delivery cancelled. I asked to speak to store manager and was told he was on vacation. Then sales associate said to me that it was my fault that delivery was schedueld for 6/25/09. I said Sears picked the day and do you think I wanted to wait 5 weeks for a washer and dryer. After an argument started all of a sudden the store manger returned from his vacation and was standing next to me.

Store manager then said I would have to wait at least another 2 months for delivery with no guarantees that I would get the product at all, but i would have to pay credit card bill and if the product does not exist I could file a claim to get my money back.

An absolute scam. I told my story to thers and have learned that others have had similar experiences.

No one should shop at Sears unless you want to get ripped off and aggravated.

I purchased a Kenmore fridge/freezer on April 26th 2017, from the Sears store in the Washington Mall in Bartlesville Oklahoma. The price was very reasonable. When I questioned the salesman, he said that it was the end of the line and an extremely well made machine – a good buy. After the machine was delivered I discovered that the papers listed it as used. The freezing compartment began to ice up. I sent for the repair men (under warranty). They could not give me a time for the repair within a half day. This was very difficult with my employment and seemed a poor service for a unit I had just purchased. The repairmen said that the whole unit would need to be replaced. He did not have anything in stock. It would need to be ordered and would take some days. Once it had arrived, then plans could be made for installation. When questioned, he said that the machine could have been broken before I bought it, or it could have been damaged in delivery. (His bill was $300)
Feeling concerned that I now knew my machine was both used and damaged, I visited the store to try to learn more of the history of the machine. The staff were totally unhelpful. No one was interested in helping me and they claimed that they could not give me any information about the machine (although they did say this time that it was used). They gave me a number and said that I would need to phone it about any customer issues. I left with the determination that I no longer trusted Sears and wished to return my machine before I experienced further disappointment and frustration.
I phoned the number I had been given. The lady was pleasant and helpful. She sympathized with my situation and arranged a time and date for my machine to be collected. She also arranged cancellation of the part ordered and the repairman's return visit. Nothing happened. I phoned the number again. They had NO record of my previous call. And no orders had been issued to have my machine collected. We went through the whole process again. This time it was picked up, but I was dismayed that after all my days of delay it would be a further 10 days before my credit card would be reimbursed and I could begin the process of finding another machine. (I was now in the difficult position of having neither a fridge or a freezer with storage of food in summer months impossible).
There was obviously no follow up in the arranged instructions for I received five phone calls after the machine went back – to set up a repair visit, to ask what had happened to the ordered part (it had been returned with the unit), and lastly 3 survey calls wanting to know about my satisfaction with the repair work. In light of the terrible experience I had with Sears, I shall certainly never enter a Sears store again and will also caution other potential customers.
-- Posted by - Very unhappy consumer

Keep writing to Sears. Tell them of your unsatisfaction of the product. Make no mention of the salespersons practices. They will tell you you should have known it was used.

Instead, tell them you were under the impression you were buying a floor model. Tell them you would not mind a used product, hwever, you would assume it would be in working condition to be sold at a Sears store. Tell them you never got to use the product as it broke right away, upon plugging it in. The freezer compartment froze over immediately and broke. Obviously this was an existing problem or happened during delivery, neither your fault as you paid for delivery.

Just keep telling them this, and reiterating these points.

I stopped shopping at Sears YEARS ago! And ESPECIALLY through their credit card service! They would charge a monthly late fee Every Month! I showed where my check cleared on the back 7 or so+ days earlier than the due date. They said it was not their fault if the check was not "recorded" at that time. Scams...

There are a lot of company that now use this practice as a way to deter "return fraud." When in doubt ask. Plus, always read the bottom of receipt and the fine print.

Having a maintence agreement, I feel that I should have good service but I do not. I call the repair department to set an appoint because my windo unit had some ice. Being that I have high bloodpressure and my little boy have life threating asthma I needed service that same day. And I was given and told that the technican was coming to see the unit on Friday July 24, 2017 between 8am and 5pm. That was fine, but then I was told that some one have to be there at home because the technician was going to call with the time of arrival, and we were home but there was no call. 6 p.m. came then I called again to the repair center to confirm my appointment at this time the operator tells me that the tech, was not able to come and that he call my house number to advise but there was no call. Now, sears wanted me to rent a unit and I was going to be reinburst, but I don't have money for that expense, I told the gentle who was trying to help me. Then he tell me that the next available appointment is until August 8, what with this weather and my little boy sick if he gets sick who will pay the medicial bill. Not fair at all instead of helping me now I have more stress. I think sears should stand up for my rights.

I bought a Sharp, 37" LCD flatscreen TV from Sears. 6 wks later it quit working. The Sharp warranty for parts and labor is 90 days. In the print on the back of the sales slip, Sears will only warranty Home Electronics for 30 days. When I called to tell Sears that the TV quit working in 6 wks and asked if they would replace it, they pointed me to the line on the back of the receipt that says they warranty it for only 30 days. They would fix it at my expense and implied that it was my fault for not buying their extended warranty. I will never buy anything from Sears again.

I purchased a Dewalt drill at my local sears(I refuse to capitalize their name). When I opened the package I found a used drill in very poor condition. It appeared to have been used on job sites for several years. I immediately attempted to return this drill and was treated as though I was attempting to defraud them. I attempted to use logic and reason on the stores employees. I had wanted to purchase a regular drill and after a long and pointless search in which the drill I had asked for was not found the sale associate offered to give me a hammer drill at a discount. When I returned I tried to tell them that had I attempted fraud I would have asked for the hammer drill and that the drill in the case wouldn’t be a hammer drill it would have been the other drill I had asked for. It was explained to me that Dewalt weighs their packages and uses a special security zip tie to prevent things like this from happening unfortunately the employees didn’t care about logic and reason. The rudeness continued until I left the store under threat of being thrown out by security.

I contacted customer service and was told to return to the store for a refund.

When I arrived a very rude store manager came out after a 15 minute wait and told me I couldn’t return it because there was no drill in the package. The insinuation was clear. I was attempting to pull a fast one. I left the store and contacted customer service again.

Customer service told me they had contact the store and that no refund would be given and the rep told me that I should be aware that they weigh the packages. Proof that they were right and I was a cheat.

I contacted Dewalt Monday morning and was told that their zip ties are not special and that they do not weigh their cordless products because the weight difference is negligible. In other words sears had called me a liar based on lies. He also told me that they had similar problems with sears and would immediately replace the drill with a brand new one. It took less those 10 minutes with Dewalt customer service to solve the problem.

I have been a loyal sears customer for 18 years prior to this incident. My first credit card was a sears card. I have purchased thousands of dollars worth of merchandise through them over the years and they refused to extend me the benefit of the doubt in this matter. I have no trackable history with Dewalt and they extended me the benefit of the doubt with a simple explanation of my situation.

Even though I have my drill I continue to lodge complaints about this occurrence with sears and in the last few days have been outright ignored. I was told I would be contacted within two business days and am still waiting for them to show any interest in this matter.

I will never shop at sears again they are unethical and rude. I would urge anyone that reads this to boycott them for your own sake.

BUY DEWALT BUT NOT FROM sEARS!

I purchased a lawnmower bag, from the online parts website. The site clearly stated 'frame, grassbagbag' were together... Received only frame, which I did not need, only needed bag... So called, no results, but returned the frame with a letter, including copy of inaccurate webpage and requested both sending and return shipping as it was their error... I get credit for the item but they ignored the request for the sending and return shipping, which was $8.99 plus $26 to return, because it was oversized box. I am furious and will not shop sears again... This is my third incident this year... I am done with that place!