Security Dodge Chrysler Jeep Ram
Reviews and Complaints

THIS DILERSHIP - SUCK SUCK SUCK !

RAM 2022 1500 LIMITED.

My truck NOT FIXED after it’s stay at Security Dodge Chrysler Jeep RAM from 05/10/2023 to 07/27/2023 , it’s 2.5 mounts for fixed small oil leak. (I can fixed this leak in 60 min if I have the parts)

For top of this when I pick up BROKEN vehicle battery is DEAD , I must replace battery in my own cost?

I PAYD LEASE FOR 2.5 MOUNTS, HAVE NO LONER CAR AND AFTER 2.5 MONTHS RECIVE STILL BROKEN TRUCK WITH SAME OIL LEAK AND DEAD BATTERY.

You seriously provide that’s [censored] service for all of you customers?

HOW CAN CHRYSLEN RESOLVE THIS PROBLEM?

WHOS PROVIDE REAL WARRANTY FOR RAM ?

Can someone answer my question?

I WILL NEWER BACK TO THIS GUYS AGAIN, NEWER-AND TELL SAME TO ALL OF MY FRENDS.

Worst service department ever! We had an appointment and they didn't even look at our car for 5 days!

I went to this dealer to check out a Jeep Cherokee. I didn't like the offer, but everyone was nice during the process, so no deal happened. A month later, I started getting letters from banks about a Dodge Ram that I didn't even try to buy. They're using my info on loan applications that aren't mine, for other people. Whether it's by accident or on purpose, identity theft is not okay, no matter what. I called a few times and I'm waiting for them to call me back to sort this out.

I hit up this dealer 'bout a whip I peeped in their stash. I asked if the price they showed was "the price" and the rep was like, "Yeah, it is." So I tried to drop a deposit with my credit card, but they said I gotta do it in person. I mentioned that I was coming from far away and wanted to double-check the price. She confirmed once again that it was the same. When I got to the dealership, I asked to see the person I chatted with, but they sent me to someone else. I tried to drop the deposit and bounce, but he kept disappearing to check with the boss. At the end of it all, the manager straight up denied the price I confirmed twice and wouldn't let me talk to the person I spoke to on the phone. Total waste of my precious time, man. Like others have said, watch out for this joint.

Security Dodge: Stay away. After some negotiating with a super friendly salesperson, I was quoted $299 by the Dealer Manager for a Renegade for my daughter. After four trips back and forth to the dealer, we went to pick up the car at 8:30 pm only to be told they couldn't lease it to me for less than $318. Maybe $19 a month doesn't sound like much but that adds up to an extra $741 out of my pocket over the life of the lease. Obviously I asked why I was only finding out now as we were picking up the key. Finance guy lied to my face telling he tried to call me. I showed him my phone with no contacts/no messages. He said, "Oh it must have been the home number." They don't have my home number... hmmm. Just a really bad business practice but I understand the technique: keep the fish on the line as long as you can and just hope the he accepts the new price. Dealer manager wouldn't make eye contact on the way out and our sales person seemed so surprised. I declined the car. If it happened to us it can happen to you. Buyer beware.

On May 13th, I went to Security Dodge and bought a 2017 Dodge Ram 1500. I noticed that the car was missing a small plastic piece under the back seat. I told the dealership about it and they said they would fix it before I picked up the car on the 16th. When I went back on the 16th, the piece still wasn't replaced. I told the salesman and they gave me a "We Owe" slip and said they would order the piece for me. But I never got the replacement. I called Security Dodge multiple times between May 29th and June 5th, but no one called me back. I even contacted the parts department, but they said they never ordered the piece. They said they would look into it, but never called me back. On June 20th, I called again and spoke to someone in sales who transferred me to the parts department. "Amit" said he would personally fix the issue. I sent him some emails about the missing piece on June 20th, June 25th, and June 26th. But I never heard from "Amit" or anyone else at the dealership after that. On August 4th, I sent a letter to the used car manager with pictures of the missing piece and a copy of the "We Owe" slip, but they never replied. Since June 26th, I haven't heard anything from the dealership about the missing piece. It seems like they either forgot or are hoping I'll just forget about it. I don't trust anything Security Dodge says, whether it's spoken or written. As of today (8/22), I still haven't received the missing piece or any response from Security Dodge. I will never do business with them again and I'll tell my friends and family to stay away too. I'm giving them 2 stars only because of the price of the car. The missing 3 stars are because of their lack of integrity, trustworthiness, and service.

Is bait and switch still a thing? Had a horrible experience at Security Jeep recently. We were searching for a specific Jeep Wrangler and spoke to someone from Security on the phone last Friday. She was nice and gave us a price that met our expectations. She even texted us a price range for the lease. The next day, we told her we were coming in but wanted to check if the vehicle was still in stock since we lived 90 minutes away. She said it was and we agreed to meet around noon. When we arrived, we were told she was just an Internet salesperson and we would have a different salesperson. We took a test drive and were ready to lease the vehicle, assuming the price would be close to what we were previously quoted. However, the sales guy came back with a price that was $200 more per month and an additional $3,000 down, even after showing him the quote we received the day before. We expected the price to be a bit higher, but this quote was outrageous. I immediately asked for a Sales Manager, who gave us meaningless excuses after we drove 90 minutes to get there. I told him I expected the quoted price or something close. He became rude and refused to budge. We left and will never return to Security Jeep. I recommend you do the same. This dealership's practices are unacceptable, and there are better Jeep dealerships out there. I discovered many terrible reviews for Security Jeep, and now I understand why. I called back two days later to give them a chance to make things right, but the Customer Relations person's apology fell on deaf ears. It's been over a week, and we haven't heard back from anyone. No one should be treated like this. I thought bait and switch was a thing of the past with the availability of real costs on the internet, but Security Jeep clearly didn't get the memo. Unless you enjoy unfair treatment, shop elsewhere for your next Jeep.

BUYER BEWARE*** Dishonest & deceptive sales tactics. Michelle S, Paul L, & TJ. I found a vehicle listed on *** & requested info from the dealer about the vehicle. While waiting for a response I continued to shop around. They listed the vehicle on true car for the exact same price as auto trader($25,500). The ad they put on true car also had the dealer/reconditioning fee($795) & documentation fee($75). I was appreciative of this since hidden fees are always a concern to buyers. only other fees should be sales tax and registration. I sent an email to the company from a link on the site. I got a response from security with a detailed summary of the price with fees & they offered to give me $100 off making it $25,400 plus the dealer and doc fee. Total before tax and tags is now $26,270. I’ll include a screenshot. I am active duty military & law allows us to register vehicles in our state of residence, for me that is NC, there sales tax is 3% & registration is $150 for plates. That should be all the fees right? WRONG! Many phone calls, messages, & emails I finally got someone to talk to me. The first was Paul. After answering some questions about the vehicle we started to discuss terms of the sale. I told him about the email they sent with the price & he said great let me talk to the manager. When he gets back to me he states that because I have not purchased a vehicle from them in the past the price is actually $1000 more. He called it a loyalty fee. Then followed that up with because you are not financing it with us there’s an additional $1000 fee for that. I said absolutely not to which he told me to hang tight so I can speak with his manager. TJ was the next person I spoke with he just simply tried to explain to me why that was their policy & they have to charge me the $2,000 extra on top of their already existing fees. I told them that’s not gonna happen to which they responded with well “lets us see what we can do & we’ll get back to you, we can work something out” I did not hear from them for a couple days I got back online went back to reread the ad on the website as well as the ad on *** & ***. Only listing stating fees was true car with which it included those already mentioned. Went back to reread the email security sent & at the bottom of the sale summary it says ‘Total after dealer fees & accessories $26,270’. So I’m confused why this is even an issue. Another day went by and then I finally got a hold of Michelle. When I spoke to her and told her who I was she replied with “oh yes you got an email from us” yes I did. We talked back & forth for a little bit to which she goes on to explain that they will waive one of the $1000 fees but I still have to pay the other. I stated that the price just continues to change every time I speak to someone new. I asked her for an out the door price. She says she will send me an email with the final price and information. The email states the sale price is $27,270. I called her and said that’s still not the out the door price I need to know with sales tax and everything she goes on to explain sales tax was 3% then registration fee $500. I said no North Carolina registration is $150. To which her response was 150+350 = 500. I know how math works I don’t know where the 350 is coming from. She said that’s a fee they HAVE to charge to register my vehicle for me in NC. I said this is getting out of hand. Her response was “ listen, you can do it my way or you can go somewhere else, I know what I’m talking about, you don’t” at this point I felt that it was obvious these guys were very shady. Conversation ended shortly after that. I contacted 4 other dealerships in the area that night & asked about a fee to register my vehicle in another state all 4 said nope just the state charged fees. I sent a screenshot of the email they sent me with the price stating total after dealer fees & to no surprise, no response. I will be sharing this on the ComplaintsBoard.com & reach out to USAA because I know they have dealerships they won’t work with based off prior customer experiences.

The car's sticker price that we talked about with the salesman wasn't the same as the selling price on the invoice when they gave it to us. The finance person also made us initial and sign empty contracts and bills of sale, and they gave a reason that wasn't acceptable for the price difference. The sticker price was $39,785 before fees, tax, extra options, and the selling price before fees, tax, and extra options was $40,299.

I got a paper with a price for fixing my 2017 Jeep Grand Cherokee - *** brakes, including rotors and pads, brake fluid change, Coolant changed, and Fuel injection cleaning for $1000. I talked to a service agent and told them the paper was wrong, and they said it would actually cost $2385. I told them that's not what the paper said, and they said they would take off 10% or $238.5, so the total would be $2146.50. That's $1146.50 more than what was written on the paper.

My car been in service for almost two months now 'cause they waitin' on a part. They said they fixed it, but my car shut off on me while I was drivin'. They didn't give me no paperwork when they gave the car back. I'm 37 weeks pregnant and 'bout to pop any day now with my first baby. The 4x4 system is the part they gotta replace. The service department keeps sayin' it's drivable, but it ain't if it snows. I don't feel safe drivin' my car while pregnant or puttin' my newborn in it. I need this fixed real quick.

I left my car at Security Dodge Chrysler Jeep Ram on a Thursday at 7:00pm on 8/26. After 5 days of silence, I decided to call on Monday, August 30th. Unfortunately, they had no information about my car. I was passed around from one voicemail to another until the service manager finally called me back. When I mentioned that I didn't purchase the car there, he said there was nothing he could do for me because they were backed up.

On Wednesday, I received a text from the technician working on my car, saying that they were tightening the suspension. However, I brought it in for a noise under the hood, not for the suspension. I've texted the technician multiple times, but haven't received any response. When I called, I was informed that no one could speak to me until 4:00pm. It has now been 9 days, and I haven't even received a phone call to update me on the situation.

Is there someone who can assist me? I am a kidney transplant patient and would greatly appreciate any help.

I got a complaint 'bout yer agency 'cause I reckon they ain't followin' the laws of the ***. They're usin' sneaky trade practices and they're downright unethical and shady. I had to bring my vehicle to this dealership in a real hurry on 8/17 'cause it lost power and steerin'. I asked for a receipt 'cause it was my first time usin' this dealership, but that Service Advisor, ***, flat out refused. I only gave 'em permission to do the recall, nothin' else. But they went ahead and drove my vehicle for 27 miles, wastin' my fuel, and said it was for a road test 'cause they weren't sure if it needed a fuel injector or a cylinder head. Then they sent me an invoice with the wrong repair date and mileage. They claim they only drove it 1 mile, but that's a big fat lie. I reckon *** got scammed.

In June , we bought a certified preowned Dodge Durango from Security Dodge Chrysler Jeep Ram. Fast forward to July , the car refused to start, leaving us no choice but to have it towed to the dealership. We initially tried another Dodge dealership, but they wouldn't accept the car. Frustrated, we made numerous calls to the service center and various managers, hoping to discuss the warranty of the vehicle. Unfortunately, nobody bothered to return our calls. Determined to find answers, my husband and I drove to the dealership after work. We knew the car had a warranty, but we weren't sure which one.

Thankfully, the dealership agreed to work on the car. They kept it for two days and ended up replacing the starter and fuel pump. On August 11, just a few days later, the car failed to start again. We had to pay for another tow to the dealership so they could diagnose the problem. It turned out that the fuel pump was defective once again, and they replaced it for the second time. We finally got the car back in the evening.

Everything seemed fine until August 15 when we ran errands without any issues. However, when we tried to start the car later, it simply wouldn't cooperate. As of today, the car has been sitting at the dealership, and we haven't received any communication from them.

I bought a jeep on April 10, but there was a problem, so we returned it on 4/22. They had it for a whole week. Then, in July, the ignition had an issue, but they didn't have a loaner car until August . They kept my jeep for over a month, waiting for the part. They told me that the extended warranty I bought for over $3,000.00 didn't cover the repair, which costs nearly $1,000.00. They only gave me a $150 discount on the repair. It's only been 3 months since I bought this jeep, and it has already had 3 major problems. I shouldn't have to pay for this repair. If we didn't have a loaner car for the past month, the cost of renting a car would have been extremely high. They said the car went over the mileage limit for the original used car warranty, but if we could have brought it in July, this wouldn't have been an issue. We picked up the car on 10/1, but it still has the transmission problem we've been complaining about since 4/22. The car is still at the dealership.

I bought a Jeep Grand Cherokee high altitude in December . It was a 2018 model with a lot of miles on it. First, I wanna say that the salesperson was really pushy and made it seem like someone else was interested in buying the car, but when it came to me wanting to buy it, he disappeared. Turns out he was actually an employee of the dealership. But that's not really important. When I bought the used car, I asked them to replace the tires because they looked worn out. They assured me that the tires were fine. Now, a year and two months later, with only a few miles of normal driving, my jeep has problems with the air intake in the fuel lines, a bad coil, and it needs new spark plugs, a tune-up, and new tires. Even with the extended warranty I bought, they won't cover the spark plugs, the tires, or the tune-up. Now I feel like I was tricked into buying this jeep. They lied to me about the tires being okay (now they're saying they're not), and my engine has all these issues because of the air intake. I love Jeeps, but I'll never buy a car from these people again. The staff is so dishonest and it's just not right.

I bought a 2016 Jeep Wrangler from this dealership on February 9th. On July 19th, I brought the vehicle in for caliper and brake replacement, as well as engine lifters, rockers, and camshaft replacement. I also mentioned that the check engine light was coming on. They contacted me later and said the ignition coils needed to be replaced. When I bought the vehicle, I also purchased a warranty package that was supposed to cover all of these repairs. The vehicle stayed at the dealership until August 20th. When I picked it up, there was engine oil all over the floor and the brakes hadn't been bled properly, making it hard to stop. They told me the brakes just needed to be broken in and driven on. On September 10th, I returned the vehicle to the dealership for the same braking system issues they had previously fixed, as well as the same engine issues caused by the lifters and rockers. They said the parts they had put in were defective. I also mentioned that the ignition coils hadn't been replaced, even though they should have been covered by the warranty. I didn't get the vehicle back until October 15th. When I checked the work order, they had replaced everything except the ignition coils, claiming they weren't covered by the warranty. I had confirmed with the warranty company that they were covered. On October 17th, my vehicle caught fire while I was driving, just two days after picking it up from the dealership. It was declared a total loss. I contacted the dealership, but they showed no remorse and said there was nothing I could do.

On September 14, I bought a 2017 certified pre-owned Ram *** from Security Dodge Chrysler Jeep Ram. When I drove the vehicle home, the Tire Pressure Monitoring System light came on, indicating that all four sensors were not registering tire pressure and that I needed to service the system. The next day, I informed my Salesmen about the issue, and they passed on the information to the service department. They assured me that they would fix the problem and said they would contact me to schedule an appointment. However, a week and a half passed, and I didn't hear anything from the dealer. I decided to email them on Sep 24, 2021, but I didn't receive a response. I made several calls, but still no reply.

Finally, after multiple attempts, the Used car sales manager got back to me and told me to bring the vehicle in for repairs, mentioning that I should mention his name. I followed his instructions and brought the vehicle to the garage for repairs. However, I was then informed that the necessary parts were not in stock, and they would contact me once they had them. Months went by, and despite my repeated calls, I didn't receive any updates. In December, the manager informed me that two of the sensors had arrived, but the rest would only be available in February. Unfortunately, that was the last I heard from them. All my emails and calls went unanswered.

In July, I took my car in for an oil change and took the opportunity to inquire about the parts to the manager. Surprisingly, he had no recollection of who I was and criticized me for waiting a year to bring up the issue. He suggested that I should have physically come in to check on the progress and claimed that he believed the parts had arrived but failed to inform me. He promised to look into the matter. However, once again, several months passed without any response from him.

In October, I decided to visit the dealer in person to speak with the manager directly. To my disappointment, he informed me that it had been a year, so the time frame had passed, and the part was considered a convenience item, not covered under warranty. However, it's important to note that the Tire Pressure Monitoring System is mandatory in all vehicles since Congress passed the *** act in ***, which mandates this system. Therefore, it should have been covered under the *** warranty, and I was promised that it would be repaired. Instead, they avoided addressing the issue and used delay tactics to stall me.

Me and my husband, we leased a new Dodge Ram truck from Security Dodge Chrysler in ***, . We put down $7,000 in a certified check and $500 on a credit card for a total of $7,500. But just two days later, the check engine light came on and the truck started driving really rough. It was shaking and vibrating at slow speeds and making loud noises when backing out of parking spots. We took it back to the dealer for repairs, but they couldn't fix it properly. The check engine light kept flashing and we had to bring it back to the dealer multiple times. It's been in service for 30 days now and they still haven't been able to fix it. We've been getting the runaround from Chrysler Corporate and the dealer. We just want our $7,500 down payment refunded and the lease contract canceled. This truck is not safe to drive. Please look into this issue. Thank you.

I got a bad experience again at Security Dodge in Amityville, NY. I called customer service many times and they said the service manager, Tim, would call me back, but I never got a call. So, I had to complain here to get in touch with someone. My car had a problem with acceleration that made me scared to drive it in October . I was worried I might hurt someone because of the issue. I took my car to get checked out. I had bad experiences before at Security Dodge, so I started going to Merrick Dodge instead. I went to Merrick Dodge first for this issue, but they said they could only give me a loaner car if I bought the car from them. So, I went back to Security Dodge to fix the problem. When I brought my car to the service department at Security Dodge, my service representative, Angel H., was quick to help. After the initial check, he said I should leave the car for more testing because he had never heard of the specific issue and was genuinely worried. He didn't want me to drive the car until they found the problem. I asked him about a loaner car and he told me who to talk to. They said they didn't have a loaner car for me. So, I walked home. I dropped off the car on a Friday and waited until Monday to call back because I didn't hear anything. My service representative called me back. We talked more about the issue and he asked about a loaner car again. He told me to go to the service department, but they said I couldn't have a loaner car. I asked why and they said Tim, the service manager, would call me back. But he never did. I didn't get my car back until Wednesday, fixed after 6 days without a car. The next week, I got a phone survey and they asked if I was happy with my experience. I said the car was fixed, but I wasn't happy about the loaner car. They said someone would call me back, but they never did. I don't think I'm asking for much. I just wanted to know why I couldn't get a loaner car for the week I didn't have my car. I'm disappointed that they kept saying they would call me, but I never got to talk to anyone about my issue. After my experiences at Security Dodge, I feel like this is the only way to get a response.