Sendwave
Reviews and Complaints

My name is ***,Email: *** Phone: *** I live and work legally in ***, ***, I recently started using Send Wave to send money to my mom and Daughter in *** Africa, On the 12/31, send wave used my debit card information that i had previously used to send money and did 2 unauthorized transactions of $400 and $500 respectively.I immediately noticed the unauthorized transaction and contacted my bank who said that since the said transactions had already cleared, there is nothing the bank could do, but advised me to follow up immediately with send wave which i did by calling them, I spoke to an agent called *** who asked me to email Send Wave a copy of my Bank statement showing the 2 transactions. I immediately did, and Send Wave acknowledged receipt through email and said to give them 24 hrs. which I did. I called them again after the 24 hrs., they again said to give 24 hrs., after that it has been to and forth through phone calls from me, always different agents putting me on hold for over 20minutes at every given time, and now they are rarely picking my calls, and when they do, different agents give me the same answer, that they are contacting their lead and will get back to me in 24 hrs., which they never ever do. Am so tired and drained from following money that was basically stolen from me by a company that I trusted based on their online profile which purports to be legit. No one should be losing their hard-earned money especially during these hard times brought about by Covid-19, I need them to refund my money without further delay. Please help me get my $900 which was meant for my rent and Utility Bills. This is totally unprofessional.The following are the details of the Unauthorized transactions:Dec *** PURCHASE WAVE.COM *** Dec *** PURCHASE WAVE.COM *** ComplaintsBoard.com is my last hope.Sincerely Mercy

I used the SendWave service to send money to a relative overseas. Unfortunately, my relative could not receive the money as they do not have the required means to even receive it. I called SendWave on the 21st of April and asked that the transaction be canceled, and a refund be issued to me. Since it was unclaimed by my relative. Sendwave did that even though they tried multiple times to get to send the money to another relative or someone else. I just said I wanted it canceled and refunded. Eventually the Rep on the phone did that and sent me a cancellation confirmation via email. (Confirmation Number: XXX***-MMCXC8) for the cancellation.This is when all the lies and deception started. I was told within 10 business days I will receive it back into my account. I used my Debit Card. After 12 business days no money back. I called and I was made to sound like I was lying (We sent it, it says it was sent, they said) I replied with I have not received anything. I was told to send them a copy of my bank statements which I did. With no follow-up I called and called and was transferred to a higher Rep who apologized that their system was faulty and that he will send a new refund which will arrive in 2 - 3 business days.No refund arrived. Mind you, we are rolling into a month+ at this point. I am a busy man and I have called them over 10 separate times, each time with fake apologies and someone will get back to me and I will receive my refund. Still nothing. We (my wife) and I even sent them a message on Instagram to try to get some type of a push, but nothing.I believe SendWave is a scam. They are not a fair and decent company. They have stolen my money and will not refund it back to me. I need help with them. They cannot do this to me and other customers and get away with it. I am owed $200, if they do this to x1000 customers with smaller amounts monthly I can imagine the number of scams they are running.They are sweet talking scammers, and need to be caught