Menu
For Business Write a review File a complaint
SeneGence International

SeneGence International review: nothing but scammers! 5

S
Author of the review
1:43 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a product from SeneGence and never received it. I paid via PayPal and thought that in case something goes wrong it'll be easy to get my money back but I was so wrong.
One month passed and there was no sign of my product so I contacted SeneGence and asked what was going on and they shocked me by saying they never got the money! They I contacted PayPal and explained what happened and also opened a claim against SeneGence. It is now over two months and these people refused to refund me. I hope PayPal will be able to get my money back. Don't buy from this site, they are nothing but scammers!

5 comments
Add a comment
H
H
Heather Rose
US
Jun 15, 2017 2:17 am EDT

Hi I'm just wondering if you were ever able to get your refund, also if you could give a little more info on the situation. Such as, who was the distributor that sold to you? And did you try to resolve this situation with that distributor before calling the company? Did you make a complain specific to that distributor? I'm only wondering these things because I know for a fact that the company in itself is not as am. I'm a distributor and know plenty of distributors whom none of are scammers. So the problem itself may be with the one person who you paid for the items you purchased. I'm nothing more than a distributor and a gal who personally signed up for the 50% discount for myself, but if there is any way I can help with this situation or help positively change how you feel about this company I would like to try be I love SeneGence and don't see how anyone could have anything against the company as a whole. Your reply would be greatly appreciated.

Very respectfully, Heather
Distributor ID: 232531

V
V
Verna Dudley
US
Sep 05, 2017 12:38 pm EDT

Hi, I am considering signing up and ran across your response. What a great attitude you have and your were also blessed with the gift of caring. May God bless you in all your future endeavors. Melcina Dudley, Raleigh, NC

S
S
Soffinger
US
Aug 20, 2018 7:31 am EDT

I bought Mulled Wine from a distributor on Facebook and the wand is missing chucks from it and it goes on clumpy no matter how long I shake it. Not happy at all in the product or the distributors lack of help. Is there anything that came be done? I love the product and have 3 other colors and have had no issues.

C
C
Carol Ann Kaplan-Reneau
US
Sep 28, 2018 4:53 pm EDT
Replying to comment of Soffinger

Hi! I'm Carol Ann Kaplan, a SeneGence Distributor. If you would like, I'm happy to help you. Please contact me at enduringlipsticks@att.net or look for Enduring Lipsticks and Beauty on Facebook. Mulled Wine happens to be one of the few difficult LipSense colors to apply. I can get you a new one and you are welcomed to try again AND I can give you some helpful tips on how to apply it. I have a video posted in my group discussing this particular color.

Everyone is given a 12 month money back guarantee.

C
C
Carol Ann Kaplan-Reneau
US
Sep 28, 2018 5:06 pm EDT

Everyone needs to know that they are given a 12 month bottom of the bottle guarantee with every SeneGence product purchased.

If your original Distributor does not help you, please contact Customer Service OR even any other SeneGence Distributor that you trust.

I've been with them for a couple years and have not had any issues as a Distributor, receiving refunds for any of my RMAs (return merchandise authorizations).

Please let me know if you have any questions! Distributor 274591 Enduring Lipsticks and Beauty.

Section 9 of the SeneGence Policy and Procedures Manual:

If a retail customer is dissatisfied with any SeneGence product for any reason, then that retail customer may return that product to the Distributor from whom it was purchased, within twelve (12) months from the date of purchase, for either a replacement or a full refund of the purchase price (less 10% at the option of the Distributor). SeneGence will thereafter replace the product for the Distributor.

View 0 more photos
  1. SeneGence International Contacts

  2. SeneGence International phone numbers
    1800 5477 3673
    1800 5477 3673
    Click up if you have successfully reached SeneGence International by calling 1800 5477 3673 phone number 0 0 users reported that they have successfully reached SeneGence International by calling 1800 5477 3673 phone number Click down if you have unsuccessfully reached SeneGence International by calling 1800 5477 3673 phone number 0 0 users reported that they have UNsuccessfully reached SeneGence International by calling 1800 5477 3673 phone number
    Australia
    +1 (949) 860-1860
    +1 (949) 860-1860
    Click up if you have successfully reached SeneGence International by calling +1 (949) 860-1860 phone number 0 0 users reported that they have successfully reached SeneGence International by calling +1 (949) 860-1860 phone number Click down if you have unsuccessfully reached SeneGence International by calling +1 (949) 860-1860 phone number 0 0 users reported that they have UNsuccessfully reached SeneGence International by calling +1 (949) 860-1860 phone number
    United States Customer Service
    +1 (949) 521-6161
    +1 (949) 521-6161
    Click up if you have successfully reached SeneGence International by calling +1 (949) 521-6161 phone number 0 0 users reported that they have successfully reached SeneGence International by calling +1 (949) 521-6161 phone number Click down if you have unsuccessfully reached SeneGence International by calling +1 (949) 521-6161 phone number 0 0 users reported that they have UNsuccessfully reached SeneGence International by calling +1 (949) 521-6161 phone number
    California
    +1 (918) 248-1278
    +1 (918) 248-1278
    Click up if you have successfully reached SeneGence International by calling +1 (918) 248-1278 phone number 0 0 users reported that they have successfully reached SeneGence International by calling +1 (918) 248-1278 phone number Click down if you have unsuccessfully reached SeneGence International by calling +1 (918) 248-1278 phone number 0 0 users reported that they have UNsuccessfully reached SeneGence International by calling +1 (918) 248-1278 phone number
    Oklahoma
    +1 (833) 363-7856
    +1 (833) 363-7856
    Click up if you have successfully reached SeneGence International by calling +1 (833) 363-7856 phone number 0 0 users reported that they have successfully reached SeneGence International by calling +1 (833) 363-7856 phone number Click down if you have unsuccessfully reached SeneGence International by calling +1 (833) 363-7856 phone number 0 0 users reported that they have UNsuccessfully reached SeneGence International by calling +1 (833) 363-7856 phone number
    Canada Customer Service
    +1 (604) 239-2265
    +1 (604) 239-2265
    Click up if you have successfully reached SeneGence International by calling +1 (604) 239-2265 phone number 0 0 users reported that they have successfully reached SeneGence International by calling +1 (604) 239-2265 phone number Click down if you have unsuccessfully reached SeneGence International by calling +1 (604) 239-2265 phone number 0 0 users reported that they have UNsuccessfully reached SeneGence International by calling +1 (604) 239-2265 phone number
    Canada, Burnaby, BC
    +64 93 039 092
    +64 93 039 092
    Click up if you have successfully reached SeneGence International by calling +64 93 039 092 phone number 0 0 users reported that they have successfully reached SeneGence International by calling +64 93 039 092 phone number Click down if you have unsuccessfully reached SeneGence International by calling +64 93 039 092 phone number 0 0 users reported that they have UNsuccessfully reached SeneGence International by calling +64 93 039 092 phone number
    New Zealand
    +52 812 055 0765
    +52 812 055 0765
    Click up if you have successfully reached SeneGence International by calling +52 812 055 0765 phone number 0 0 users reported that they have successfully reached SeneGence International by calling +52 812 055 0765 phone number Click down if you have unsuccessfully reached SeneGence International by calling +52 812 055 0765 phone number 0 0 users reported that they have UNsuccessfully reached SeneGence International by calling +52 812 055 0765 phone number
    Mexico Customer Service
    +52 812 055 0770
    +52 812 055 0770
    Click up if you have successfully reached SeneGence International by calling +52 812 055 0770 phone number 0 0 users reported that they have successfully reached SeneGence International by calling +52 812 055 0770 phone number Click down if you have unsuccessfully reached SeneGence International by calling +52 812 055 0770 phone number 0 0 users reported that they have UNsuccessfully reached SeneGence International by calling +52 812 055 0770 phone number
    Mexico, Nuevo León
    More phone numbers
  3. SeneGence International emails
  4. SeneGence International address
    19651 Alter, Foothill Ranch, California, 92610, United States
  5. SeneGence International social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
SeneGence International Category
SeneGence International is ranked 52 among 152 companies in the Make-Up and Cosmetics category