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Sergeant Mover
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Sergeant Mover Complaints 4

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Sergeant Mover I had to pay for fixing my leather furniture after Sergeant Mover, LLC moved it on 6/17 and 6/24

I had to pay for fixing my leather furniture after Sergeant Mover, LLC moved it on 6/17 and 6/24. I thought I was covered with the insurance I paid for, but the mover only fixed some of the damage and then disappeared for weeks at a time. After a month of on-and-off communication, they stopped responding altogether. We sent them an estimate for the leather repair, but the owner never responded. The damages cost me around 1000 to 1500 bucks. I have text proof if you need it. No cooperation from these guys at all.

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Sergeant Mover Sergeant Movers ain't taking responsibility for damages even with insurance

Sergeant Movers ain't taking responsibility for damages even with insurance. Ain't responding to any messages. They moved my stuff on April 6th and moved it to my new crib on April 10th. They messed up my bathroom door, broke my desk, end table, lamp, lost garage shelf parts, and damaged my dining table. They tried to fix the door, but it's still messed up. I got insurance for up to $5000, but they still ain't paying up. I've been trying to get in touch with the owner, Jason, but he ain't answering my calls. He said it was unacceptable, but now he ain't saying nothing.

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Sergeant Mover hey, so i used sergeant movers in july to move my fam from west coast to east coast

hey, so i used sergeant movers in july to move my fam from west coast to east coast. they did the job on time and no issues with the movers. but then they messed up our floors, walls, and furniture. they took pics and sent to the boss jason, and we did too. he said they'd fix it but now it's been 3 months and he won't answer our calls or texts. i run a biz and i know how important customer service is. just do the right thing and fix it or pay me back. not cool.

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Is Sergeant Mover Legit?

Sergeant Mover earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Sergeant Mover to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Sergeant Mover is known for their high standards and safety. If you're thinking about dealing with Sergeant Mover, it's wise to check how they handle complaints.

Sgtmover.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Sgtmover.com you are considering visiting, which is associated with Sergeant Mover, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Sgtmover.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The sgtmover.com may offer a niche product or service that is only of interest to a smaller audience.
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Sergeant Mover Bad customer service, big difference in price quoted versus actual due to lack of care and doing a proper job

Bad customer service, big difference in price quoted versus actual due to lack of care and doing a proper job. On 06/30, the quote, with details provided, wasn't what was discussed, but the only thing in writing was a text message. It was more than double, but that's also because I ended up paying for time I shouldn't have! For example, when the guys are spending more time playing with the things they should be packing, like my kids' Halloween masks, flirting with the females in the neighborhood walking by (making derogatory comments as well), playing ping pong, soccer, football... The lack of care for the home (walls), as well as the pure disrespect in care of the belongings, caused lots of damage to the property and moved goods. They threw boxes off the truck - trying to play catch?!? Is that professional for a moving company? Maybe they didn't think I was watching? Had to do two trips and call a 2nd truck - but that was also because of the lack of proper packing of a truck capabilities - it's like a game of Tetris that they apparently don't know how to play! Speaking with the owner, who was not present at first but then came later, he seemed very not-caring about the situation. During the unpacking of the 2nd trip - and the putting together of the furniture - they literally just left, with no goodbye and not even sure if the truck was empty. Paid for that time with nobody doing anything until owner arrived to finish their job - and he had no idea they even left. Also, how can you know what is damaged and what is not - at the time of the completion when you have to sign a form stating you received all in good condition. Also never received a physical or emailed copy of receipt.

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About Sergeant Mover

Screenshot Sergeant Mover
Sergeant Mover is a professional moving company that provides top-notch moving services to customers in the United States. The company has been in the moving industry for several years and has built a reputation for excellence in the industry. With a team of highly trained and experienced movers, Sergeant Mover is committed to providing customers with a stress-free and seamless moving experience.

One of the key features of Sergeant Mover is their commitment to customer satisfaction. The company understands that moving can be a stressful and overwhelming experience, and they strive to make the process as smooth and hassle-free as possible. From the initial consultation to the final delivery of your belongings, Sergeant Mover is dedicated to ensuring that every aspect of your move is handled with care and professionalism.

Sergeant Mover offers a wide range of moving services to meet the needs of their customers. Whether you are moving across town or across the country, the company has the expertise and resources to handle your move with ease. Their services include packing and unpacking, loading and unloading, transportation, and storage solutions. They also offer specialized services for fragile and valuable items, such as antiques, artwork, and pianos.

In addition to their high-quality moving services, Sergeant Mover also offers competitive pricing and flexible scheduling options. The company understands that every move is unique, and they work closely with their customers to develop customized moving plans that meet their specific needs and budget.

Overall, Sergeant Mover is a reliable and trustworthy moving company that provides exceptional service to their customers. With their commitment to customer satisfaction, experienced movers, and comprehensive range of moving services, Sergeant Mover is the ideal choice for anyone looking for a stress-free and seamless moving experience.

Overview of Sergeant Mover complaint handling

Sergeant Mover reviews first appeared on Complaints Board on Jun 8, 2023. The latest review I had to pay for fixing my leather furniture after Sergeant Mover, LLC moved it on 6/17 and 6/24 was posted on Jun 14, 2023. Sergeant Mover has an average consumer rating of 1 stars from 4 reviews. Sergeant Mover has resolved 0 complaints.
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  1. Sergeant Mover Contacts

  2. Sergeant Mover phone numbers
    +1 (239) 888-5838
    +1 (239) 888-5838
    Click up if you have successfully reached Sergeant Mover by calling +1 (239) 888-5838 phone number 0 0 users reported that they have successfully reached Sergeant Mover by calling +1 (239) 888-5838 phone number Click down if you have unsuccessfully reached Sergeant Mover by calling +1 (239) 888-5838 phone number 0 0 users reported that they have UNsuccessfully reached Sergeant Mover by calling +1 (239) 888-5838 phone number
  3. Sergeant Mover social media
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    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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