Serpentini Chevrolet of Strongsville review: Financial Law Tactics Fraud 11

I worked for this dealership, and there are very few ethical practices utilized. I had sold cars for another dealer and never ever was REQUIRED to stoop as low as this "car sales super center" expcted me to. I was also never expected to sell minus any real tools or support from the smart ### managers. The original poster may not be able to spell, however I am completing a legal education and all I can say is Serpentini more than bends the rules. Hopefully one of the issues that will soon be addressed in this country are issues such as this where large entities such as car dealerships, home improvement companies, banks, and more will have to begin practicing their business with some scruples and accountability.

I bought a new car from Serpentini Strongsville just over a year ago and it was a most unpleasant experience. On television Bob Serpentini claims credit approval in 30 minutes or less and I was there over 5 hours before I drove away in my new car. They have this trick of asking for your drivers license in order to check your credit but it is merely a ploy to keep you in the showroom as long as necessary. If I wasn't in dire need of a vehicle and my credit had been better I would have asked for my license and walked out. I also have to wonder what sort of working agreements they have with predatory lenders such as Capital One Auto Finance. I'm guessing that good, ol' Trader Bob and his lackies probably have more than their share of shady dealings.

They are very shady. I bought an 09 vehicle from them and was told I needed to bring it back 4 days later. Apparently the financing did not go through. They even tried taking my income from a job I was laid off from to use for financing purposes. The finance manager even mentioned to me that there were some more shady things going on there that he could not tell me about. Stay far away from Serpentini in Tallmadge or better yet any dealership they own. Bob should be ashamed of his slogan "American and proud of it" seeing as he and his people are screwing fellow Americans like me. Go to a reputable Chevy dealer that doesn't pimp commercials every 5 minutes on the TV. They are every bit as bad as Fred Martin. As the above poster mentioned...credit approval in 30 minutes, what a farce!

I purchased a vehicle from Serpentini at the end of October 2009 and four days later started having problems. It was a 2008 model and the ignition would lock up on me for no reason at all. I was unable to turn the key. When I tried calling Serpentini, they gave me the run around and refused to let me speak to a supervisor. The situation happened again 31 days after the purchase date and right now, I am without a working vehicle. They are shady and speak to you in a condescending tone when you are calling for help. I have reported them to the BBB and filed a lemon law complaint. They lied and said they would fix the car free of charge so I had it towed from my repair shop to them, only to have them tell me there is a $99 charge just to look at it?! They are full of BS and I would like nothing better than to return the car and buy one from someone else. This is the one in Strongsville, Ohio by the way.

Serpentini is a crook who keeps very interesting company. Read this article about his private club:
http://www.freetimes.com/stories/15/71/rattlesnake-island-revealed

yes i also wasnt approved in 30 minutes or less! it was more like 5 or more hours and i was exhausted and worried what i was going to be driving the next day to keep my job. well i ended up with a VERY large car payment that i should have said NO to, but i was desparate and they knew it, so now, i am stuck with a $427.00 car payment for years!

I sued Serpentini Chevrolet of Tallmadge and WON in 2010 citing a Lemon Law statute and a rental car disclosure form that was missing when I purchased my 2004 Pontiac. They have paid for all of my repairs plus other fees that have been dumped into the car. The judge in my county scolded their attorneys, saying mediation could have been easily reached, since my car was under warranty still. I will never buy a car from them again either- and they do NOT deserve their "A+" BBB rating! They sold their Service Department to Montrose Chevrolet, Inc., which is also a corrupt company! After continued problems with them, I got a personal call at home from Bob Serpentini himself- at least now they are trying to better my service experience! By my attorneys order, I am still to go to their service department while I have this vehicle for engine, cooling system, and axle problems (all have been replaced since I purchased the car several times). They put 3 faulty head gaskets into my car. They used non-GM/refurbished parts, which were taken out and replaced at my own expense after the court case.

I LOVE the car they sold me, HATE their Service Dept and salesmen. Andre in the Service Department is the only one I'll talk to!

Steven P. says : I took car in for free coupon check over and what did they do? They scratched the trunk real bad as if they dragged a cat across it. I complained and they polished it out. Problem is it is not as good as when I took it in. Mother earth and father time take its toll on all cars but why let a dealership get away with dirty work when they should take care of every car as if it just drove off the lot in Detroit or Tokyo Japan! The worker who scratched my car wasted my time and the dealerships too! I spent 6 years polishing the car until it is near mint on paint and thank only companies from Florida for helping me keep my wits. I have never had anyone at a garage do any scratching to my cars in all thiry years I have been driving. Avoid Bob Serpentini and go to a professional garage.

GINA'S STORY-A single Mom who works full time receives her tax refund, a substantial sum because of a government program that is meant to help low income people with children. Gina wanted to use the money to purchase safe transportation for herself and her two small children. At Serpentini, Gina found a car she wanted. The price was more than the Four Thousand she had but it would make a down payment. This is where things go array. Gina's credit is not good. Serpentini can not finance her without a co-signer. Gina wants to do this on her own. She is sent to a high risk financier by Serpentini. Serpentini gets the Four Thousand dollars. The high risk financier gives her a loan at 19+% interest. Gina is a day late with the first payment, which by contract should incur a $25.00 late fee, however the car is repossessed after one day late. The finance company refused to accept payment, even turns down family members' offer to pay multiple months in advance. Four Hundred dollars spent by family for a lawyer to send letters to Serpentini and the financier does no good. This car will now be sold at auction and Gina will have no car, no Four thousnad dollars and she will be responsible for the balance on a Nine Thousnad dollar loan, putting her deeper in the hole. Better guidance could have been used by Serpentini and their representatives IE: a less expensive car OR just turning her down.