Serpentini Chevrolet of Strongsville
Reviews and Complaints

Unfortunately, this has been the worst buying experience we have ever encountered. We were mislead and disrespected nearly every step of the way. It started with our first visit to Serpentini Chevrolet in Strongsville where we met with Jon Kostandaras. While friendly and courteous, Jon refused to answer our questions via email, instead insisting we come to the dealership for the answers. A week or so later, we stopped by the Serpentini Chevrolet to meet with Samantha Shemple, who followed up on a Kelley Blue Book offer to buy our car. Unfortunately, even though we mentioned this when we arrived, no one went to get her and we were redirected to Josh Channell, who initially seemed interested in helping us find a vehicle. Unfortunately, this took a turn for the worse after we became a more interested in a vehicle. We were at the dealership with our young children and repeatedly mentioned that we needed to leave soon because it was getting late. Josh, and the gentleman he introduced as his manager, Willis Tabron, wouldn’t let up. They refused to offer us the amount for our vehicle even though Samantha Shemple said, “This is the minimal price that is offered and we may be willing to pay you more for your vehicle. We are very serious about buying your vehicle TODAY!” The only good to come out of this meeting was that we had tentatively agreed to a price, pending additional information I was to call about the next day.
After calling Josh the next day and unable to come up with the information, Josh checked with “my manager” and assured me that we could proceed with the deal and to come back to the dealership that afternoon. Before we ended the call, I confirmed two things with Josh, 1. That the deal would proceed according to the tentative price offered the day before and 2. That all numbers would be fully explained to me prior to proceeding any further. I also asked that we proceed with the transaction in a timely manner. We set a time of 4pm on Friday, March 25th.
When we arrived at our set time we were greeted by a 30 minute delay. When Josh finally met with us, he said the paperwork was being worked on. I reminded him of our conversation earlier that day about the price and explanation of the numbers and he said we’d discuss it soon and walked away. After another 30-40 minute wait, Josh told us the finance manager, Kara Lee Rundle, was ready to discuss everything with us. After being introduced to her, she said she had nothing to do with the pricing, nor explanation of the numbers and that it was already written up. The price was over $2, 200 more than our agreement! Further, Ms. Rundle boasted about how much business Serpentini Chevrolet did with the finance companies and, basically, that we were just a number. She also told us she was on the phone with the finance company for 20 minutes trying to get us a top finance rating. Since I have an 817 credit rating, I can’t comprehend why she had to work so hard at it. I also would assume this call to the finance company would fall under her job responsibility. So, in essence she was bragging to us that she was doing her job! At this point, after being lied to and disrespected by virtually everyone from Serpentini Chevrolet, the prospective joy that should come with bringing home a new vehicle was ruined. My wife and I were totally disappointed, our kids were crying and we should have turned and walked away at that point. Josh told us he was disappointed we felt that way and would do anything to get a “completely satisfied” grade on his survey. I explained that he probably should have thought of that before he lied to and disrespected us. He further insulted us by offering us a free oil change in return for a “completely satisfied” grade!
The next step in the process was with Terry who was responsible for reviewing the operation of the vehicle. Although I felt she did an inadequate job at this, I couldn’t tell because she had a strong odor of smoke and cheap perfume and I was more concerned of her smelling up my new car than anything she had to say about the vehicle.
After leaving the dealership, there was no follow up or apology from any of Serpentini Chevrolet’s representatives. In fact, the only correspondence was from Josh Channell who texted that our trade in was to be wholesaled. I waited over two weeks to complete this survey in hopes that someone from Serpentini Chevrolet would contact us to apologize and try to offer compensation or at least an explanation for their actions. The silence coming from Serpentini Chevrolet was deafening to us and solidifies our feelings on this dealership. In our employment we interact with many people each day in Serpentini Chevrolet’s demographics and will make it a point to relay our experience to anyone in the market for a vehicle.

Every time I take the car back for warranty repairs I have to return a few days later because the problem comes back. Took the car in for a sound coming from the suspension and the receipt and service desk claimed they replaced a tie rod end- well I jacked the car up a few days later and the tie rod end had not been replaced. The service desk personel lie, cut corners, perform unauthorized repairs, and can be insulting especially to females. Serpentini does not deserve to be in business. Took the car to Pat O'Brien Chevy in Westlake even though its alot further, but the staff was so much better and they earn every dollar they charge you.

We'll here we go! I went in wanting to see a new Impala on October 26, 2008. I probally would have bought it if the salesman wouldn't have played a game. First of all he told me he would be right back after we found the car I wanted and he never came back. So I went inside, I asked for a sales manager. The attitude from some guy sitting around some desk was so horrible I just left . He told me "we'll I have no idea who is helping just walking and see if you can find him, if ya can't come back and if I have a salesman available he will then help ya out"! What the hell is this they had a total of four salesman standing around some car inside not doing anything. So I left and went to another dealership yesterday and bought a new Impala just the way I wanted to.. Walked in, test drove, talked about figures I wrote a check. Walked out completely happy as the way I was treated was the opposite of that other place.

Being a part of a large corportation within the Strongsville community you would think that business in Strongsville would like to keep money withing the community. We'll sometimes to get the hospitality that is honorable you have to buy outside of the community!

Patricia

I went in there thinking that they were the best dealership and after 7 hours of all the games I started to doubt whats is going on. After said and done I bough the car, understanding I don't have the best credit.

Yet I was never approved they lead me to believe that I had the loan no one told me that I needed a co signer. I had the car for 4 weeks all they did for several weeks is just call me and asked me to get a co signer with a better score. So I wondered what now? I am a gm employee and had an approval through GMAC for some first time buyer program. But for some odd reason they wanted to play games and ask me for more money down that what I really needed. So what I did was call my mother whom works at GMAC and find out what was going on. She stated its looks like they are trying to get advance they can not get through GMAC. I was pissed at this point and took the 2009 chevrolet Malibu back. Number one what the heck is a bank fee and why is the price over the sticker price. Anyways good luck trying to rip off someone else. I bought my 2008 chev malibu and at gms with no bank fee with 2500.00 down with no co signer. They stated that is wasn't bad credit it was just limited!

Before you buy from this place make sure you know what is going on!

Issue #1 illegal finance tactic, fraud?

Recently they have increasing their consumers income. They have been raising their income so their debt isnt more than what banks allow for the customer to buy the car! This is highly illegal! They have been having the customer sign a blank credit application. The finance managers are a huge part of this activity.

So if a customers income is only $2200. A month but they score well and their debt is more than whatever the percent can not be over. They will raise the income to get it to balance. Then if the bank asks for proof of income they will try to get this waived holy, , , , , , , illegal.

Issue #2

The have been using a long time illegal form to help customer buy a car. This this form isn't helping anyone.

Straw deals- they have a customer for whatver reason whethr it be bad credit, lack of credit, score, income, whatever it is. They can not buy a car, so they press for a co signer which is ok, but when they find out that the only way they can make this deal is to kick off the original buyer,

(The one that came in wanting to buy the car)

They kick off the original buyer and sell the car to someone that is not making the payments nor do they live at the same address and most of the time have no relation to one another. This a pattern imagine if they are increasing the income and pulling a straw deal.

Wow...Double whammy here- common practice for this dealership

Eventually they are going to get caught and audited by the ftc, fbi and the ohio states attorney general. We wonder why our economy is so bad?