Shapermint
Reviews and Complaints

As someone who values quality and comfort, I can confidently say that Shapermint is a game-changer. The moment I slipped into their products, I felt a boost in confidence and comfort like never before. The high-quality materials used in their shapewear not only shape and support but also make you feel beautiful inside out. The customer service is exceptional, ensuring that every customer finds the perfect fit. Shapermint is not just about shapewear; it's about embracing your body with confidence and style. Give yourself the gift of Shapermint and experience the difference today!

As someone who values quality and comfort, I can confidently say that Shapermint is a game-changer in the world of shapewear. The products from Shapermint not only enhance your natural shape but also provide the support and comfort you deserve. The testimonials from satisfied customers speak volumes about the exceptional quality and service provided by Shapermint. From bras to leggings, each item is meticulously crafted to ensure a perfect fit and a boost in confidence. The dedication of the customer service team to address any concerns and ensure customer satisfaction is truly commendable. Shapermint is not just a brand; it's a lifestyle choice that empowers individuals to feel beautiful and comfortable in their own skin. Experience the difference with Shapermint and step into a world where confidence meets comfort.

Excellent service, excellent product! Very good value for money with that little extra customer care that means the world to us larger than life ladies! So pleased I found you! I now have a bra I have been looking for practically all my life! One I don't want to take off at night and can't wait to put on in the morning! Comfort at last and I don't feel guilty or embarrassed by my rather large chest any more! Fab fit, fab fabric, fab company who know what us ladies need! Thank you Shapermint for my new found confidence! True kind comfort bras rock!

My experience with shapermint women's undergarments made me feel like a renewed woman full figure women out there should try shapermint garments it pulls everything together all that flabby fat on your body feels great is shapermint products try it you'll love it it's comfortable and I'll also comments from Friends and relatives they were impressed how my body figment changed is holes in tummy legs breast leggings they all are what I need just feel confident and myself and compression which is good for your body and blood circulation not tight smooth relaxing

My new Shapermint shaper gives me the boost of confidence I need when wearing knit dresses or tops. It firms without cinching too tightly--I can still breathe and move comfortably. I originally ordered an XL based on my weight/height (5'6" and 180 lbs) but found it to be too long in the torso. When I used the online chat feature to inquire about an exchange, the company sent me the next size down and asked that I donate the original one to a women's shelter. Shipping was super fast, too. Now THAT's customer service! Great product, great company--I'll be a return customer!

Shapermint is my go to for all the things that keep my curves just where I want them! They have never let me down. Whether it's was my Son's wedding and that blue beaded dress I wore! My husband couldn't stop smiling! To the Picnic where Grandma here, had to keep up with a very active 5 year old granddaughter and her friends! There are never any surprises and even though I'm 61, I'm always ready for what each day brings, and I feel as good as I did when I was chasing 4 kids under 10 and was 35! From bras, to shaper panties, super stylish leggings and more! Thanks Shapermint!

Very happy with Shapermint's satisfaction guarantee policy. When the first bra I ordered was too small around, they replaced it with another larger size. It's nice that the bra with hooks has an extender tab included. I would still advise people to go up a size. I like the wide straps. However, I am having a slight problem with the bottom of the bra which extends down a bit so as not to cut in under the cups, but I seem to have a problem with that strip rolling up. That is the case with both the hook and slip-on bras. Other than that, they are very comfortable, as far as bras go.

I bought my first two bras with a great deal of skepticism. I have purchased items from Instagram and FB ads before and found them to be totally wanting and often the poorest quality ones are from companies outside of the US. I was grateful that this company is a US company and even more grateful that the bras were great! I love them. Comfy. I actually purchased two more. I did read the comments to see if the sizing presented was accurate and ordered accordingly. The first two were sized as advertised (I always order one size up on most bras.) The prices were remarkable good also.

Ordering on line is the new norm and for a new mom with an ever changing body, finding anything that fit is difficult. Thinking I was going to pop back to my postpartum size, I foolishly ordered too small. Shapermint's return/exchange process is super easy and that's important to a mom with two kids who has little time to do anything. Once I received the correct sizing it's just such a great feeling to look in the mirror and feel beautiful. These product are super flattering and really help contour my ever changing body shape. Breathable, soft, lift and tuck in all the right areas. I'm hooked!

My title is wondering when? Because I was ALWAYS wondering when will I ever put on a comfortable bra that don't break Into my skin from the shoulders or under my breast. Wondering when will I ever be able to wear leggings pants that won't roll down. Omg then came the experience to try on the brand Shapermint. I can truly say I'm 52 years old and I have finally found the most comfortable bra and the leggings omg it's a blessing to have Shapermint and I continue to find more garments to wear that make me feel great while I am wearing Shapermint. It's a bit pricey but it's worth it. I'm very happy

I ordered my high waisted leggings from the Instagram Ad before Christmas. Due to high demand and Covid there were delays, but the company kept me apprised. I had ordered based on my hip and waist measurements, and when the leggings arrived they fit them beautifully. However, I am small around the torso, and they tended to gap and slide. When I posted my review, which was quite positive, the company offered me replacement leggings one size down, at no cost. I was flabbergasted. Those have arrived and I am very happy with their comfort and the sturdy fabric. I would certainly recommend these. They do what they advertise.

I ordered a pair of Empetua high waisted leggings. Based on my measurements, I guesstimated I should try a size 2XL. When they arrived, I found they were a bit too loose for my body. I was going to keep them anyways but I did comment on my purchase that I probably should have ordered a size smaller.
Customer Support reached out to me and offered to exchange them for an XL, at absolutely no cost to me.
Within 3 weeks, the XL arrived at my doorstep and they are a better fit for my body. I didn't even have to return the 2XL which had originally been shipped.

I'm very impressed with the customer support I received. It's so refreshing to see that someone actually reads/reviews comments and takes the extra step to make things right. That's rare these days.

I ordered the high waisted shorts and was offered a free cami July 18th. I got my confirmation email within a day and was told it would arrive in 3-4 days but instead of a cami, I would get a wireless bralette. Whatever, it was free and I was more interested in the shorts for my family pictures in Aug. I checked the status of my order a week later only to discover that it was in Illinois and awaiting 3rd party pick up. 4 days later, it hadn't moved, so I contacted customer service and they replied with the tracking info. I tried again and had a ticket made inquiring about my order and why wasn't it moving. I stated that I needed the item by Aug. 14th or I would like a refund. They replied that they would send a replacement and asked for an address confirmation. I replied yes that was my address. A reply came the next day on the 9th that it would be sent and to expect it in 4-8 days, so it still may not arrive in time. In short, neither order ever arrived as I write this on the 16th. I asked for a refund and am still awaiting a reply which will probably take another 6 weeks. So don't buy into the hype, this is a scam.

I recently made a purchase on Shapermint's website on July 3rd, 2022. I was excited to receive my order and eagerly awaited its arrival. However, after a few days, I became concerned when I had not received any updates on my shipment. Finally, on July 7th, I received a shipping notification with a tracking number. Unfortunately, it's now July 18th, and I still haven't received my order. Every time I try to use the tracking number, I get the same result: either the item is still awaiting pickup or it's en route.

I decided to contact Shapermint's customer service to inquire about my order. After struggling to get past their customer service 'bot, I finally connected with a representative. However, all she could do was confirm my order and give me the same tracking number. I was frustrated and disappointed, especially since I had already been put off by the website's repeated attempts to upsell me when I placed the initial order and the barrage of marketing emails I've received since then.

When I tried to cancel the order, I was informed that it was "too late." I was not happy with this response, and I've since read multiple reviews from other customers who've placed orders in the past few months, all with the same complaint about slow or never received shipments. I'm considering refusing the shipment when it finally arrives. Perhaps if others do the same and Shapermint has to eat the return shipping costs, they'll address their crummy fulfillment service.

UPDATE: It's now July 25th, and I'm still waiting for my order. I'm becoming increasingly frustrated and am considering contesting the charge on my credit card.

UPDATE 7/29: I received an email from Shapermint on July 26th, saying that my original shipment was lost and they were going to send out another one. However, I never received any shipment information. I decided to go to the website and deal with an online representative. I asked for a refund, and they granted it to me. They said it would show up in my account in the next 5-10 working days. If it doesn't, I'll be back to update again.

So, I was scrolling through Facebook and saw an ad for Shapermint. The bras looked pretty comfy, especially for the hot summer months. I decided to give it a try and ordered one bra. I thought if I liked it, I would order a couple more. But when I checked my credit card statement, I saw two charges from Shapermint. One for the bra I ordered and another for something else. I was confused because I didn't order anything else. I did some digging and found out that Shapermint charged me for a two-pack of bras without my permission! They just used my credit card information and charged me for items I didn't even want!

I tried to contact customer service during business hours, but I couldn't get a live person to speak to me or even text with me. I had to resort to emailing them about my problem. At first, I got some auto-generated emails that were no help at all. So, I sent a strongly-worded email and threatened to leave a one-star review if I didn't get my money back for the bras I didn't order. Time was passing, and the three bras I was charged for were lost in the mail somewhere.

My complaints actually got some attention, and a real person responded. They said that ALL of my money, the charges for all three bras, was going to be returned to me. I waited for the five to ten business days they said it would take to get my money refunded, but NOTHING has been refunded to my credit card account. I reached out to customer service again, and they sent me an email that was completely unrelated to my complaint.

I'm pretty sure I'm never going to get my money back, and I have three bras here that are too big for me, even though I followed the sizing charts carefully. This was THE WORST EXPERIENCE I HAVE EVER HAD ordering something online. I'm so disappointed in Shapermint.

I totally agree with the other comments about reading reviews before purchasing from this business. I wish I had done that before buying. I ordered five bras and two cami tops. When my purchase was submitted it did not take off the correct amount of the discount that was offered. So then came the "chat" with a person who could not do the basic math to obtain the correct percentage of a discount. She was somewhat challenging with me. I told her that I wanted to just cancel the order if the discount offered was not going to be honored. She replied that the items were already being prepared for shipment. After much "chatting" she finally credited my purchase for the correct amount of the discount. She told me that I could use the higher discount I received on a future order. I told her that I did not even want the current order so why would I order again. But she insisted that the items were already preparing for shipment. Ironically I received an email a few days later that the items "preparing for shipment" were delayed which makes me question why my order couldn't have been cancelled in the first place as I had requested.

When I finally received my items, I was disappointed to find that the size 3x camis were way too small for me. I'm not a small person, but these camis might fit a 100 lb person. I could have suffocated in that cami if I had left it on for one minute. The 3 X bras were also not true to size, and had too much padding for a larger breasted person. They were flattening, the bands rolled up, and they were not comfortable at all. I tried to convince myself that they would become comfortable, tried one on for about 15 minutes and couldn't stand that it was digging into my back, I could feel the hooks, and band rolling up even while I was just sitting down. So back they are going minus the $ 4+ that they charge for a return fee. I think it's terrible for any company to charge a return fee if they want to keep your business in the future.

Overall, my experience with Shapermint was not a good one. I will not be ordering from them again. The customer service was not helpful, the discounts were not honored correctly, and the products were not true to size or comfortable. It's a shame because I was really hoping to find some good shapewear, but unfortunately, this was not the place to find it.

I gotta say, my experience with Shapermint was pretty terrible. I ordered a few things from their website - two bras and two tops. But when the first package arrived, it got sent back to the sender because they didn't include my unit number in the delivery. So frustrating!

Then, when the second package arrived, it only had two tops in it - no bras. I reached out to their customer service and the live agent told me that the bras were out of stock. Like, why didn't they tell me that before I placed my order? And their solution was for me to come back in two weeks to ask again. Not exactly a great solution, if you ask me.

So I did what they said and came back two weeks later. But guess what? The bras were still out of stock. I asked for a refund, but the agent wanted me to exchange for different styles or sizes and offered me 10 credits. I accepted, but then I found out that the bras I originally ordered were actually in stock on the website. So I asked the agent how I could know if the exchange items were in stock or not, and they just ignored me and left the chat. So rude!

I was really close to giving Shapermint one star for this whole experience, but there were a few good live agents who helped me out in the end. Still, the shopping experience was terrible. I wish they would just send an email to let me know if something is out of stock and automatically send it to me when it's back in stock. Or, if they don't want to do that, they could at least refund me instead of making me wait for almost a month.

The product quality is good, but the sizing is way off. I ordered a size M for the shapermint cami, but it was way too small for me (I usually wear a US small or 2). I couldn't even take it off by myself! And after all the trouble with the missing items, I don't even want to bother returning it. I'll just donate it and save myself the hassle.

I recently had an experience with Shapermint that left me feeling pretty frustrated. After placing an order, I waited for 13 days without any sign of the product or any communication regarding the status of my order. I decided to follow up on my own and provided my order number, only to be asked if I was checking in on a completely different product than what I had ordered. This was a frustrating start to my customer service experience, but I remained optimistic.

Unfortunately, my optimism was short-lived. After reviewing my order, I was told that it had been delayed due to winter storms, but I knew that couldn't be the case as the storms had already passed. Nevertheless, it would still be another four business days before my order would ship. As an apology for the inconvenience, I was offered discounts of 20% and then 25% to keep the order. While these offers were appreciated, they couldn't make up for the lack of communication and the delayed shipping.

I love the bras I ordered, but I was disappointed by the complete lack of communication from Shapermint. It struck me as odd that they took my money without even shipping the product or offering a temporary hold on my credit card. If the order couldn't be shipped within three days, they could have let me know and the hold could have been released. Instead, I was charged fully and left completely in the dark.

It seems to me that the bras I ordered were out of stock, but for some reason, Shapermint wasn't interested in being transparent about that. A simple email or phone call would have gone a long way in building my trust and confidence in their business. If they had reached out to me with the truth and an offer of a discount ten days ago, I might have been more willing to wait for my order. Instead, I was left feeling frustrated and disappointed.

All that being said, I believe that great businesses thrive on excellent communication and customer service. Shapermint could learn from this experience and work to improve their communication channels and transparency. It's the least they could do for their customers who trusted them with their hard-earned money.

Shapermint is a website that offers a variety of body shaping undergarments, active wear, and leggings. With so many rave reviews, I eagerly placed an order, purchasing two pairs of leggings and one pair of shaper shorts. I was careful to follow their size charts to ensure I selected the right sizes.

Excitedly, I tried on the high-waisted shaping leggings first. Despite being comfortable, and feeling as if they would stay in place over long-term use, I immediately noticed they were see-through. Upon closer inspection, I even found a hole in the crotch! I then tried on the active leggings, and was dismayed to find that they were even more transparent than the first pair. The fabric was incredibly thin and didn't seem like athletic or compression material. I was sorely disappointed.

Lastly, I tried on the shaper shorts. They fit well, but were a bit loose in the waistband. However, due to the terrible quality of the leggings, I was already feeling pretty disenchanted with the brand. I decided to contact the company to ask for a refund. Unfortunately, the only option was an online chat, which was a bit frustrating. The customer service representative repeatedly tried to convince me to exchange the items instead of getting a refund, which I found incredibly annoying. Eventually, they informed me that I'd need to pay a fee to return the items for a refund. Despite feeling this was unfair, I ultimately agreed to the fee. However, now I'm left waiting for my refund approval and reading other reviews from customers who struggled with the returns. It's all very concerning.

At this point, I feel quite disappointed with Shapermint. I don't recommend it to others, and would suggest shopping elsewhere. Their products are not only falsely advertised, but the customer service is far from satisfactory.

If you are considering shopping with Shapermint (shapermint.com), I advise you to think twice. My personal experience with this company has left me extremely dissatisfied and frustrated. I ordered an item in September with the expectation that it would arrive in five business days, but it never did. When I reached out to customer service, I was informed that I needed to create an account to track my package, but I was never told that I needed an invitation to do so.

After finally gaining access to my account, I learned that my package was supposedly delivered on October 17th. However, customer service then informed me that it actually arrived in Canada on October 1st. Frustrated and demanding a refund, I was repeatedly told that I would only receive a 20% discount if my package ever arrived. And despite my package never actually arriving, Shapermint refused to provide me with a refund.

To add insult to injury, I later discovered that there is a fee to become a member of this company. Needless to say, I have taken steps to ensure that I am not charged by Shapermint again in the future. It's worth noting that Shapermint is not accredited by the complaintsboard.com, and there are numerous negative reviews, much like my own, online.

In summary, I caution potential customers to proceed with caution when considering Shapermint. My experience with their subpar customer service and inability to provide a satisfactory resolution was incredibly disappointing. And while I can't provide proof of purchase due to their failure to deliver my package, I urge others to learn from my experience before wasting their money on this company.

Shapermint sent me products that aren't as advertised, and then did their best to make returning them impossible.

The reasons for the return are that the products are defective. The camis are see-through, despite not being see-through in product pictures. The bodysuit rolls up on the legs, despite being advertised as being made to avoid rolling up or down; I can clearly see there actually isn't a sticky strip or any boning to prevent rolling.

I went through Shapermint's online system to make returns, but their system malfunctioned, and my effort there was wasted. So I opened the chat feature so a real person could help me.

I shared that I live in a rural area, and making a return was going to be very difficult for me. For starters, I have no access to a printer to print a return label, and would need to travel at least an hour (& pay for parking) at a library to use their printer.

I shared that the nearest post office was an hour away; while there is a drop box near me, there is not a staffed post office, and the closest staffed office has limited hours, meaning I have to take PTO from work to make the trip for the return.

I asked many times for Shapermint to mail me a return label so I could use my local drop box and avoid all of these issues. I was denied.

Instead, Shapermint assured me that the post office an hour away would be able to print my return label for me, saving me the trip to the library printer; I just had to show them a QR code for them to scan to do so. Shapermint lied; after a long drive and waiting in line, the postal workers told me that they do not print labels.

I've used an hour of precious PTO for a wasted trip, on the guidance of Shapermint. I wasted more in time, gas money, and PTO than the products I wish to return are actually worth. And I'm still facing the prospect of spending considerable hours, and more PTO, to complete the return.

I am disappointed with the lack of customer service. I am not hopeful that Shapermint will mail me a return label. I feel scammed at this point.

Since Shapermint solicits reviews, I left two very accurate reviews of the poorly made products on Shapermint's website. Those reviews have disappeared from Shapermint's site; only the very positive, glowing reviews appear. I expect this is true for others' reviews as well, and that Shapermint practices deleting reviews that are not favorable. I feel deceived, as the favorable reviews were a deciding factor for me to shop with Shapermint.

I filed a complaint with the BBB, and in doing so, discovered that Shapermint is not accredited with the Better Business Bureau. I also learned that Shapermint is actually based in Uruguay, even though it names New York on its website. This means US citizens have little to no recourse when Shapermint sends products that are defective, and then follows up with ineffective and dishonest customer support.

Normally I don't give single-star reviews however I saw all of the good reviews on the products and decided to try them. I, too, fell for those colorful YouTube advertisements. SOME of the products are decent (the leggings) however the shapewear really isn't, more detailed review below. This site isn't what you think, or what they represent themselves to be to the public. Here's my personal experience.

LIE NUMBER 1: WE SELL LOTS OF BRANDS: Apart from Emputa and Cocoon brands, as this site represents itself as being a site that sells all name brand shapewear, however in reality it sells 1 item by Wacoal (a bra which is priced far beyond Wacoal's standard retail price likely so that no one will actually order it.) It comes in a choice of 2 colors, 3 sizes and is severely out of date. They have another bra by Bally listed which has been perpetually out of stock for months. Other than that, it's Emputa or Cocoon or nothing.

LIE NUMBER 2: QUALITY: The site mainly pushes the Emputa and Cocoon brand shapewear. These are low-mid quality products typically sold via Amazon and often through other discount sites. If you've ever bought cheap China-made items via Vipon, which offers coupon codes for Amazon products that are made in Asia and are of lower quality, then you know about what I'm referring to. While the shapewear isn't horrible, it's sure not worth the listed prices.

LIE NUMBER 3: FREE RETURNS & EXCHANGES: This couldn't be further from the truth. First, to return an item at all, it's a $6.95 return fee. Then they give you a choice: you may shop now online with the amount you're trying to have refunded or, you can pay a FEE to have the money returned to the original form of payment. Then there's the issue of shipping. I'm surprised the FCC or BBB has not called them out on this blatant lie yet.

LIE NUMBER 4: EASY RETURNS & EXCHANGES: This is really the most blatant of all. Upon ordering, I'd set up an account. Now when I try to login all I receive are error messages. I've input all my information correctly, all I'm trying to do is return items that don't work.

REVIEWS OF THE PRODUCTS: I purchased a lot of products here in my one and only purchase. Here's my reviews: I am 5'7" and 155 lbs. and my measurements are 3 8D- 30-38 and ordered size Medium in everything.

THE FREE TOTE: it's weightless, paper thin and cheaply made so it's perfect for lightweight carrying of your new shape wear! 5 stars.

THE FREE LAUNDRY BAG: It's great quality. Works well. 5 stars.

THE EMPUTA HIGH WAIST SHAPING BRIEF: The stay up band is excellent but it's so high waisted it will comes up over my chest and the compression would be considered "a light hug" in Spanx language. The top stays in place perfectly but the leg openings are so small they cut off your circulation. I have long, lean legs so someone with weight to hide, this would be a possible SERIOUS ISSUE not to mention the lack of circulation, especially if diabetic. 1 Stars.

THE EMPUTA HIGH WAISTED SHAPING SHORTS: These give Spanx a run because they're super comfortable and work. I wear them as bike shorts. There isn't much compression though. 4 Stars.

THE EMPUTA AT WAIST SHAPING SHORTS: Another perfect item except for the waistband. Lord it's not even sewn right and it's a weird band like I can't even describe, stay away from these seriously. They cause an odd muffin top. No real compression however they smooth the legs but that waistband... 1 Star.

THE EMPUTA LOUNGE LEGGINGS: These are super comfy. I'd wear these daily. Thin like runner's tights. 5 Stars.

THE EMPUTA HIGH WAISTED LEGGINGS: These are very comfy but come with a waist that reaches the chest. Comfy. 5 Stars.

THE COCOON SHAPING CAMI: Terribly strange material, cuts off the circulation and the straps are not adjustable. If you are extremely short, you may like this though but not if you're over 5 feet tall. High compression. 3 Stars.

So, I'd recommend going to a store like any discount store and just buying the shapewear there because it's cheaper, better quality and you can try it on. This is next to impossible to return and the quality isn't so great.

I use online retailers all the time, and I have to say, this has been the WORST experience from start to finish.

First off, I went to their site from an ad listing a pretty good deal, however half the items they were promoting were sold out- ok cool, I thought, they must be popular/ legit. I place my order for a few things for an upcoming trip, and IMMEDIATELY start getting spammed on FB Messenger 4 TIMES A DAY about placing more orders, *amazingdeals being run on the (out of stock!) items, etc. Seriously!? I haven't gotten my original items yet, stop blowing up my messages harassing me for another purchase! I asked them to stop messaging me, and it all just went downhill from there.

I placed my order Oct 30th for items intended to be used on a trip that was scheduled 17 days later- should have been plenty of time to receive the items, navigate returns, etc. since they say delivery is expected 4-6 days after ordering. I get an email after 8 days, asking me "how did I like my items?"- well, I haven't gotten my items yet- what the heck!? So I go to the site to try to look things up, there's no tracking info for my items/ nor did I get the email with info as promised, so I email them asking for a status. I receive auto-generated emails, but no real answer other than to "just wait a few more days". 12 days after I placed my order, I go back to look up the status, it says my items have BEEN DELIVERED but actually, no- they haven't been and my carrier confirms they didn't deliver anything on the day indicated- and STILL no tracking number for the shipment had been issued (so how do they know if they were delivered or not?). I contacted customer support, asking where my stuff was/ what was tracking number; or if they hadn't shipped it yet, to just cancel my order altogether and give me a refund, it's too late now. I get a bunch of auto-generated emails ("we'll get back to you in 24hours"... "48hours, our email system is on the fritz"... "reply to this email if you need more help"), to which I replied 3 times asking for a human/ more info, but get NOTHING. Come time for my trip- still no items, so I have to go out and purchase others at the very last minute- so frustrating, and now, double expense. (I wish then I had contacted my cc company to force a charge back!)

I get home from the trip 3 weeks later, and find a mess of packages. They shipped my order after all, but not until AFTER I had left for my trip mid-November, and STILL did not reply to me with a status/ tracking number/ acknowledgement of my issue as requested.

I no longer need a million shaper garments, since I had to buy replacements for these, so I email requesting a return authorization even though its been over a month since the original order date, since it took them nearly a month to ship them to me. ANOTHER series of auto-generated emails- "we'll get back to you in 24hours"... "48hours, our email system is on the fritz" (really? Its been almost 2 months, your email system is still acting up!?)... "reply to this email if you need more help". One of the emails lists a link to use to return my items. I click on it, and all but one of the items says they're not eligible to be returned since they "weren't fulfilled". Well, not only do I have them in my hand, but they also charged me for them back in October. It's now December 17th. I've asked AGAIN for a human to intervene... but I get instead a series of auto-generated emails, and no real answers.

This is literally THE WORST online shopping experience I've ever had. From the massive amount of marketing spam after placing my order, tto the complete lack of traceability of the order in the system, to no idea if their orders were fulfilled or not, to the complete lack of real customer service, to the inability to actually handle a return/ refund... I have no idea what kind of business they're running, but it's NOT aligned with their mission and feel-good BS and promises about standing behind their product as they say in all their marketing materials.
I would say it's a scam, except I did actually receive products in the end, however too late to use for the intended purpose... and none of them fit/ would have done the job anyway (as it turns out).
It's been an extremely frustrating experience.

My advice- stay away/ don't bother. Take your shaper wear needs elsewhere- life is too short to bother with a poorly-run company like this.

I was so hyped when I got my package from Shapermint today. I signed up for their membership because they were giving away a "free shaper panty" and I got a bra and some pants. I haven't tried the pants yet, but the bra had a snag. They asked me to send in a picture of the pulled fabric and then sent me another one right away without really asking me what I wanted to do. I mean, I don't even know if it fits or not... So when I was taking pictures, the customer service lady told me that if I didn't answer back within a minute the call would be ended. She told me to take the pics for her... So that was kinda weird.

Then I asked her and another agent about where the free panty was. It showed up as a free item in my cart, but the email I got didn't mention it at all. She said that maybe it wasn't shipped and all they could offer me was a 20% coupon. I was like, "Well, why didn't you just send it with the other bra?" I also asked her if I needed to return the bra I got, and she said no. But then they sent me an email about returning the item. This company is so confusing.

The other agent just straight-up ignored my question when I asked about the free panty promo. So be careful with their pink promotional bar at the top. I don't think I'll keep my subscription. :/ I haven't even tried the pants yet, so who knows if they'll fit or not. All in all, I'm not super impressed with Shapermint.

So, I was super stoked to get my hands on some new shapewear from Shapermint. I placed my order and eagerly awaited its arrival. However, after a week went by with no shipping notification, I received an email saying that the color of the leggings I chose was out of stock. Bummer, right? I decided to wait until they were back in stock, but then I didn't hear anything for almost another whole week! I was getting antsy, so I reached out to their customer service team to ask about the status of my order.

Let me tell you, it was a bit of a hassle trying to get answers. They only do chat, no in-person calls, which was a bit frustrating. After some back and forth, the rep finally told me that the bra I had ordered was also out of stock. What?! I was never notified about this! And to top it off, they hadn't even finished processing the order for the items that were in stock, with no plan to ship them to me anytime soon. Not cool, Shapermint. Not cool at all.

I was pretty upset at this point and asked for a total refund of my order. But did they make any amends? Nope. They acted relieved that they didn't have to deal with the order they botched up on their end. I gave them opportunities to make it right, but they didn't even try. Instead, they offered me a coupon off my next order, but I would have to spend at least $50. Are you kidding me? Why would I ever want to order from them again after this botch job of a first experience?

To make matters worse, I looked at their competitors and realized that they are overpriced for the quality they provide. Boo, Shapermint. Boo. Overall, I was really disappointed with my experience with Shapermint. They should have done the right thing and kept their customers happy, but they didn't. I wouldn't recommend them to anyone.

I gotta say, I was pretty excited to try out Shapermint after hearing some good things from friends. But my first order was a bit of a letdown - I didn't even get what I originally requested! Apparently there were some supply issues, but still, it was a bummer. They did send me a form email about their exchange and return policy, but honestly, who wants to deal with all that hassle for a product they didn't even order?

Anyway, my first order was supposed to be a black and beige 2 pack of Empetua scoop neck camis. Instead, I got black and black. Not the end of the world, but I was really hoping for a lighter color. So I decided to give Shapermint another chance and placed a second order. This time, I got the same 2 pack of Empetua camis (black and beige) and added an everyday tank in black and a tank cami in black.

But then, I got a notice that there was a change to my order - the black tank was now a black cami. Okay, fine. But then I got another notice that something had changed again, and this time the form was blank so I had no idea what they replaced it with. Not a great start.

When my shipment finally arrived 16 days later, I was pretty disappointed. Instead of the items I ordered, I got all brown scoop neck tanks. Ugh. So now I have to go through their exchange/return process, which I'm really hoping isn't too complicated. It would have been nice if someone had responded to my email inquiries instead of just sending bot emails that felt more dismissive than helpful.

All in all, I'm not sure if I'll be ordering from Shapermint again. The products seem fine, but the ordering and communication process was just too frustrating for me.

Shapermint is a website that offers a variety of body shaping undergarments, active wear, and leggings. With so many rave reviews, I eagerly placed an order, purchasing two pairs of leggings and one pair of shaper shorts. I was careful to follow their size charts to ensure I selected the right sizes.

Excitedly, I tried on the high-waisted shaping leggings first. Despite being comfortable, and feeling as if they would stay in place over long-term use, I immediately noticed they were see-through. Upon closer inspection, I even found a hole in the crotch! I then tried on the active leggings, and was dismayed to find that they were even more transparent than the first pair. The fabric was incredibly thin and didn't seem like athletic or compression material. I was sorely disappointed.

Lastly, I tried on the shaper shorts. They fit well, but were a bit loose in the waistband. However, due to the terrible quality of the leggings, I was already feeling pretty disenchanted with the brand. I decided to contact the company to ask for a refund. Unfortunately, the only option was an online chat, which was a bit frustrating. The customer service representative repeatedly tried to convince me to exchange the items instead of getting a refund, which I found incredibly annoying. Eventually, they informed me that I'd need to pay a fee to return the items for a refund. Despite feeling this was unfair, I ultimately agreed to the fee. However, now I'm left waiting for my refund approval and reading other reviews from customers who struggled with the returns. It's all very concerning.

At this point, I feel quite disappointed with Shapermint. I don't recommend it to others, and would suggest shopping elsewhere. Their products are not only falsely advertised, but the customer service is far from satisfactory.

If you are considering shopping with Shapermint (shapermint.com), I advise you to think twice. My personal experience with this company has left me extremely dissatisfied and frustrated. I ordered an item in September with the expectation that it would arrive in five business days, but it never did. When I reached out to customer service, I was informed that I needed to create an account to track my package, but I was never told that I needed an invitation to do so.

After finally gaining access to my account, I learned that my package was supposedly delivered on October 17th. However, customer service then informed me that it actually arrived in Canada on October 1st. Frustrated and demanding a refund, I was repeatedly told that I would only receive a 20% discount if my package ever arrived. And despite my package never actually arriving, Shapermint refused to provide me with a refund.

To add insult to injury, I later discovered that there is a fee to become a member of this company. Needless to say, I have taken steps to ensure that I am not charged by Shapermint again in the future. It's worth noting that Shapermint is not accredited by the Better Business Bureau, and there are numerous negative reviews, much like my own, online.

In summary, I caution potential customers to proceed with caution when considering Shapermint. My experience with their subpar customer service and inability to provide a satisfactory resolution was incredibly disappointing. And while I can't provide proof of purchase due to their failure to deliver my package, I urge others to learn from my experience before wasting their money on this company.

I recently had an experience with Shapermint and it was not a good one. I ordered an item from their website and was excited to receive it. However, I soon received an email from them saying that the item was out of stock and they would be sending me a different item instead. I was not happy about this, as I did not want the substitute item they were offering.

I tried to contact their customer service, but was disappointed to find out that there was no human customer service representative available to help me. Instead, I was directed to their Customer Zen service, where I sent a notice telling them not to substitute the unwanted item. However, the responses I received were all computer-generated and did not address my concerns.

To make matters worse, my email inbox was constantly bombarded with Shapermint sales advertising the very items they claimed they couldn't ship me because they were out of stock. It was frustrating to see these emails every day, knowing that I would never receive the item I had originally ordered.

When I corresponded with the Shapermint online customer representative on their website, they always told me that the items were in stock and that I would be shipped within 24-48 hours after our conversation. However, a few days later, I received an email telling me that the items they said were in stock just the day before were now out of stock and they were refunding my money.

I felt like I was caught in a never-ending cycle of emails telling me that my order couldn't be shipped because an item was out of stock, and fake promises from customer service that my order would be processed in 24-48 hours. When I tried to get them to confirm whether or not the item was in stock and when it would be shipped, they offered me a full refund instead.

Overall, my experience with Shapermint was a frustrating one. I don't understand how they stay in business with such poor customer service and unreliable stock information. It's a shame, because I was really looking forward to receiving the item I had ordered. In my opinion, this company is a $#*!-hole company and I would not recommend them to anyone.

So, I recently lost some weight and decided to treat myself to a new swimsuit for an upcoming vacation. I stumbled upon Shapermint and was excited to see their selection of two-piece swimsuits. I placed my order and was hopeful that I would receive it in time for my trip on June 22nd. However, I quickly realized that the 5-8 day processing and shipping times were for the US only and that it might take much longer for my package to arrive in Canada.

Despite this setback, I was still excited when I received a DHL tracking number on Monday, June 3rd. However, I soon discovered that I had made a typo with my postal code and was unable to track my package. I reached out to DHL customer service, but they were unable to help me and directed me to contact the seller.

This is where things started to go downhill. I quickly discovered that Shapermint's customer service is non-existent. I received two automatic response emails asking if I had received my order and other frequently asked questions. It became clear that this was going to be a big issue and that I would not receive my swimsuit before my trip, if at all.

I wish I had read the reviews before spending $95 Canadian on a swimsuit that I might not even receive. It's frustrating that a simple typo with my postal code could result in my package being returned to Shapermint. I wish I could reach a live person in customer service to help me resolve this issue.

Overall, I would not recommend Shapermint to anyone. Their lack of customer service and unclear shipping policies make it a risky choice for online shopping.

As a dissatisfied customer of Shapermint.com, I feel compelled to share my experience. Initially, I was excited to try out their shapewear products but unfortunately, my expectations were not met. Not only is the compression level of their products insufficient, but I also faced issues with the company's customer service.

When I decided to cancel my order, I was informed that I would receive a full refund for shipping as well as a promotional discount of 10%. However, after 15 business days, I still have not received my refund. Despite reaching out to Shapermint multiple times via live chat and messenger, I received no help. They merely responded with the same unhelpful statement- "it was already processed".

As a result, I was forced to contact my bank and file a dispute with Shapermint for an amount of $11.34. The company's response was to blame my bank for the issue, which I found to be ridiculous. It is quite disappointing to experience such an unprofessional approach from a company's support team.

To make matters worse, the return policy of Shapermint is equally frustrating. While I am not satisfied with the quality of the products I received, the cost of shipping ($9.95 per item) is prohibitively high, making it impractical for me to return them. I am now planning to resell the items on a marketplace and warn others of my unfortunate experience.

All of this could have been avoided if Shapermint had just reprocessed my refund. Sadly, their reluctance to promptly assist a customer has caused me to share my negative experience and refrain from using their services in the future.

The experience this individual had with Shapermint was not a positive one, to say the least. They expressed frustration with the quality of the products, stating that they felt they had overpaid for items that were no better in quality than those found at a department store priced at $5. Another issue they had was with return policies. They shared that they had placed an order for four items but only wanted to keep one. When they attempted to return the other three items, they discovered that a fee was charged for doing so, despite being advertised as "no hassle" returns. Additionally, when they attempted to exchange items that rolled down, they encountered complications during the checkout process. A sale was in progress, and they attempted to apply a coupon, only to have a completely new order processed at full price, resulting in a new layer of complicated and expensive fees. Despite emailing for assistance, they received no response until after two days had passed, at which point the new order had already been shipped. Their current situation is one filled with frustration and mounting expenses, which they will have to endure until they can successfully return both orders. It is clear from their review that they would not recommend Shapermint to anyone and urge others to stay away.

As a first-time buyer of shapewear, I was excited to try out Shapermint's products after seeing their advertisements. I carefully read their sizing guide and selected the best fit for me according to their chart. When I received my order, I tried on one of the camis I had purchased, but unfortunately found that it did not fit properly. It kept riding up at my hips due to my curvy figure.

While I was disappointed that the item did not work out for me, I was even more disappointed with the company's return policy. Although they advertise hassle-free returns and exchanges, I found that this was not the case. When I tried to return the items, I was shocked to find out that not only did I have to pay for the shipping, but I was also charged a restocking fee.

It seems that the company only wants customers to exchange their items for others rather than return them for a refund. This was not something I had realized when I made my purchase, and I felt misled by the company's advertising. In the end, I received only a fraction of my original purchase price back, and I was left feeling frustrated and dissatisfied.

Overall, my experience with Shapermint was not a positive one. While their products may seem like a great deal at first, their dishonest and misleading return policy makes them not worth your time or investment. If you do decide to purchase from them, be sure to read their policy carefully to avoid getting gypped like I did.

I must say that I have mixed feelings about Shapermint (shapermint.com). On the one hand, I have high hopes that the product itself will be worth the hassle once it arrives. On the other hand, my experience with their operations management and customer service has been quite disappointing.

Let me start by saying that I placed an online order on their website on 3/31 and used my current address in Puerto Rico. At first, everything appeared to go through without any issues. However, on April 8th, I received a notification stating that my order had been canceled "at my request." This came as a huge surprise since I did not request the cancellation.

I decided to speak to one of their customer service representatives to figure out what had happened. They informed me that they couldn't "locate" the shipping address and promptly canceled the order without attempting to clarify or confirm the address with me. This left me feeling frustrated and confused. Why would they cancel my order without making any effort to clarify the address? It seems like a bizarre business strategy to me.

In an attempt to salvage the situation, I decided to shift the address to a NYC address. Unfortunately, the package will arrive after we've left that address, which is quite unfortunate. It's just another example of the poor operations management that's being done by the Shapermint team, in my opinion.

What upset me the most is that this could have been avoided if they understood that addresses in Puerto Rico are different from the standard US addresses. If they're going to offer shipping to Puerto Rico, they need to make sure that they understand the unique aspects of addresses here.

At the very least, they should have offered to expedite the shipping so that it would have arrived on time, had the order been processed correctly on March 31st. Overall, I'm disappointed with my experience with Shapermint. While I hope that the product will be worth the hassle, I won't be ordering from them again until they improve their operations management and customer service.

I was absolutely thrilled to receive my new SHAPERMINT bra from shapermint.com. Like many women, I know how challenging it can be to find the perfect bra that's comfortable, supportive, and flattering. So when I stumbled upon Shapermint, I couldn't wait to try out their products.

Unfortunately, the excitement was short-lived. When I received the first bra, I realized that I had ordered the wrong size. However, I was relieved to find that their customer service was excellent. They quickly responded to my inquiry and shipped me another bra in the correct size with no questions asked.

To my delight, the second bra was a perfect fit. It hugged my curves in all the right places and gave me the confidence boost I needed. However, my joy was short-lived when I noticed that the hooks on the bra had popped off after wearing it for just thirty minutes. I couldn't believe it. What was supposed to be a reliable and high-quality bra had betrayed me in such a short amount of time.

I was at work at the time and had to resort to using a safety pin to keep the bra in place until I could get home. It was a frustrating and embarrassing experience, to say the least. I couldn't help but feel upset, disappointed, and angry that I had spent my hard-earned money on a product that failed me so quickly.

In the end, I was forced to throw the bra away as it was useless to me. While I appreciated the customer service I received from Shapermint, I couldn't help but wonder if their quality assurance standards were up to par. Overall, I was disappointed with my experience and would think twice before purchasing from shapermint.com again.

As a recent purchaser of Shapermint's shapewear shorts, I must admit that my experience has not been entirely satisfactory. Despite placing my order a whole two months ago, I am still yet to receive my item. To make matters worse, I have been charged $40 for a product that I have not even received.

In an attempt to rectify the situation, I have spoken to customer service agents on their chat system on several occasions, but to no avail. I find it concerning that none of the agents seem to understand the nature of my issue, and it has been frustrating having to repeat myself every time I speak with someone new.

Furthermore, there have been issues with my address. The initial shipment was returned to them as my address was incomplete. When I requested an address change, none of the agents could seem to comprehend my instructions. As a result, my replacement order has been under processing for over a week now, and no changes have been made to my address.

It is incredibly disheartening to experience such poor customer service. I am unable to receive a refund for my purchase, and there seems to be no personal assistance to address my concerns. It is concerning to think that a business such as Shapermint, which has received positive reviews, could be so incompetent in managing its customer service.

Like many others who have fallen for the brand's seemingly positive reviews in the past, I too have learned that this company does not live up to its advertised standard. It is highly unlikely that I will ever receive the shapewear shorts that I originally ordered, and I will have to find another alternative before my upcoming graduation.

Overall, my experience with Shapermint has been less than satisfactory due to the poor communication, handling, and lack of personal touch in addressing customer issues.

As a keen online shopper, I decided to give Shapermint a try after seeing various advertisements and promotions. I placed an order during one of their numerous sales and, to my satisfaction, it arrived promptly. However, when I discovered that the quality of the garment was not what I expected, I made the decision to return it.

Unfortunately, this is where my troubles began. I went to the web site and tried to follow their returns process, but I ran into a roadblock. I entered my order number and zip code, but the link that showed me what I had ordered didn't work. To rectify this, I reached out to their customer service team via email, and this was when I got very frustrated.

The return email I received stated that they were busy, and there was a system issue. They claimed that their tech support was working on the problem, but I had to wait 48 hours for them to respond. I followed their instructions and sent another email after 48 hours, but unfortunately, all I've received is radio silence. It's concerning that there is no way to speak to a live person when experiencing these issues.

I'm disappointed that the customer service I received from Shapermint didn't match their glorified claims of exceptional service. It would seem that once they have managed to sell their products, they are not interested in providing further support to their customers. In my opinion, if Shapermint wants to build trust with its customers, they must improve their customer service and make it accessible to their clients.

It is always important to read reviews before making a purchase from a company you are not familiar with, and unfortunately, in the case of Shapermint (shapermint.com), it appears many customers have had negative experiences. One such customer reported that they ordered a product from the site, but were unhappy with it and received a store credit in return. They then used the credit to purchase a different item, but were once again unhappy with the product they received. The customer attempted to exchange the item for a larger size, but never received the new product despite emailing back and forth for over a month.

To make matters worse, when the customer finally received an email offering a refund, they discovered it was only for the difference between their store credit and the cost of the product they had purchased. This meant the customer received a refund of only $7.80, even though they had originally paid over $40 for the item in question. To add insult to injury, the customer was not even refunded for the $12+ they had paid for shipping.

When they tried to reach out to the company via email and Facebook, they were ghosted on both platforms. Even when they left a public review on a Facebook ad, they were promised that the issue would be fixed, but nothing ever came of it. Desperate for a resolution, the customer filed a formal complaint with the complaintsboard.com (Complaintsboard.com).

It is clear that this customer had an incredibly frustrating experience when shopping with Shapermint. They are still owed either their item or almost $50, and have been left feeling ignored and mistreated by the company. If you are considering making a purchase from Shapermint or any other online retailer, be sure to research the company and read reviews from other customers to avoid any similar issues.

Shopping with Shapermint.com was a frustrating experience that left me feeling disappointed with their customer service. While the products themselves may be of good quality, the lack of care and attention demonstrated after the purchase was made was extremely disappointing and discouraging.

My initial interaction with their online chat left me feeling confused and uncertain about the status of my order. When I raised concerns about a timer page that appeared during the checkout process, the representative I spoke with urged me to simply order again rather than addressing the issue properly.

As a result of this confusion, I ended up mistakenly ordering two of the same item. When I contacted the company immediately to request help in correcting the mistake, I was met with a dismissive response. Despite my clear request to cancel one of the orders and receive a full refund, the company only offered me a 20% discount - an inadequate offer given the mistake was caused by confusing elements of their website.

Worse still, despite emailing the company for three days straight seeking a resolution, I received no response. This lack of attention to customer needs and concerns is unacceptable, and I will not be shopping with Shapermint.com again.

Overall, while their products may be of good quality, their customer service proved to be substandard and unprofessional. I would not recommend this company to anyone looking for a positive shopping experience.

My experience with Shapermint (shapermint.com) has been a complete disappointment, and I strongly advise anyone considering shopping with them to steer clear. I had ordered two bras on October 16, and after an agonizing six weeks, the tracking information showed that they were on their way to me. However, a week later, I found out that they were shipped back under the pretext of an attempted delivery, which was strange since my intercom was linked to my cell phone, and there was no way they attempted an unsuccessful delivery while I was home.

To make matters worse, I discovered that the bras were shipping from two different Chinese warehouses, and one was still stuck in transit, three weeks after I originally placed the order. Out of nowhere, they tried to deliver to a business address, which only added to my frustration. After speaking with a company representative, I learned that I would receive a refund, but that never happened.

Two weeks later, I contacted an agent online, and I was informed that the refund was applied again. Astonishingly, two more weeks passed, and there was still no refund. To make matters worse, I was told that the refund was applied to a card ending with the number 8412. Unfortunately, I do not have such a credit card, and despite providing proof in the form of a credit card statement showing my purchase and my proper credit card number, they insisted on refunding the purchase to the card that was not mine.

Unfortunately, I have given up on ever receiving my well-deserved refund. After reading the comments from other disappointed customers, It's clear to me that I am not alone in being victimized by this company. Therefore, I strongly urge anyone considering shopping with Shapermint to keep their hard-earned money and look elsewhere for their shapewear needs. Avoid Shapermint at all costs, and you most certainly will not regret it.