On or about september 11, My communication with a representative of Rogers reiterated multiple incentives to sign up for a 2yr financing plan, specifically a monthly discount of around 10$ if I bundled my Rogers Phone account with my Shaw Ignite high speed Internet! (MY SHAW AND ROGERS ACCOUNTS WERE SET UP IN THE VERY SAME PHONE CALL... SHAW FIRST, THEN AN IMMEDIATE CALL TRANSFER TO ROGERS)
Upon completion of signing into a plan over the phone with Rogers, the Representative told me as soon as I received my phone (in mail) and activated it, I should immediately call back to Rogers and speak with accounts department and give my shaw account# to additionally activate an ongoing monthly discount of about $10, subtracted from my overall Shaw and Rogers Account ongoing monthly payments. Now I've phoned SHAW yesterday and they reverted me to Rogers for the bundled discount, and today I have spoken for the second time with Rogers and they reverted me to SHAW for the discount? I am so furious, (NOT OVER A FEW DOLLARS DISCOUNT) but because I was intentionally LIED to about an incentive in order to further my motivation to sign up with a multi-year financing contract! You both are suppose to be working hand in hand and yet you surface these games for what, "a REP BONUS for CUSTOMER SIGN UP"? VERY LOW AND VERY UNPROFESSIONAL!
Desired outcome: An honored incentive discount of $10 each month off the combined Shaw and Rogers monthly account fees.