Caracol Cream, Inc.
Reviews and Complaints

Keep charging me for unordered creams even though I returned one and have never agreed to continue this product. Very expensive and I can't get them to stop billing me for this product!

UPDATE on Caracol cream. Many of you have written me to see how I resolved this issue of unauthorized billing. First, I filled a dispute with my credit card for charges already made. Then I had them freeze my acct so no more charges could be made. (they will issue a new account number and you may still use it, but any former charges will no longer be honored, you still owe whatever balance was due but no more charges will be put thru on the old number, effectually blocking Caracol from making any new charges). This is a lot of money to be automatically billed EVERY month but at least they will be blocked from doing it again. Repeat, they issue you a new number on the old account and you can continue to use it under the new number. Only old auto bills will be blocked. I hope this helps all of you who wanted to know how I solved the problem.

I ordered a trial size period jar after I paid $4.95 for it a chat window came and offered me a cheaper shipping $1.95 so I agreed but then I saw the $4.95 taken out of my acct. I called them and they told me that it was a computer's random selection, from which I got some doubts so i cancelled my future shipments within 14 days. The company took another $59.95 out of my acct. I called them again on 09/26/08 to make sure my order was cancelled . but when I chatted with them they gave me this address to cancel .I was charged full price for the 14 day trial period and I am not sure if I will be charged again. I want you to help me get my money back and stop this scam company . I think there were and will be more victims .I only have there phone # but not there address. I want my money back and stop the future shipments from this company. please help me.

This company is a complete scam. They charged my credit card for a product I returned after a few days. From what I am reading they are doing the same thing to other people. I emailed the "customer support" six times and everytime I got the run-around. From what I understand, since they are located out of the country very little can be done.

SCAM, SCAM, SCAM
Back in October cancelled the auto-ship program for this product, or at least I thought so. After trying the cream I developed a mild rash. I'm still being charged and I'm still receiving unwanted shippments of cream. I called the 800 number to set this matter straight, and the Caracol staff, very conveniently, could'nt find my account information but have no problem charging my credit card, somehow they did'nt loose "that" particular information. I have to cancel my credit card to avoid future unauthorized charges and unwanted product. PLEASE BE ADVISED; AVOID doing business with this company. They're not professional at all.

I ordered one shipment in January.
They sent a second unathorized shipment in February

Over the internet I ordered Caracol cream and it was advertised that I could use it and if I did not return it within 30 days then I would not be charged the $14.50 for the product.

After speaking to my doctor who was getting ready to preform a procedure on my face, I returned the product unopened. Therefore, I should never have been charged anything.

Every month for the last four months I have been charged $68.90 from this company and to date I am arguing with the credit card company to have this charge removed from my Washigto Mutual credit card.

The Caracol cream company is located in Ontario, CA and they do not have a good phone number, so I cannot speak to anyone there.

Hello, my name is Maria and I am a producer with a current affairs show in Canada called W5.

I am researching the product ‘Caracol cream’ and wanted to hear from anyone who has complaints about ordering the product online, unauthorized charges for free samples, or the company distributing it.

Please e-mail me at maria.dartis@ctv.ca to discuss your experience.

Thanks,
Maria

Hi, my name is Laurie and I am a Canadian journalist who is researching the company selling Caracol Cream, including the web sites and people behind the company.

I would like to speak to individuals who have bought Caracol Cream and received charges to their credit card that they did not anticipate, or have other complaints about their dealings with the company.

I can be reached at the following email address if you want to share your experience.

laurie.few@ctv.ca

Thanks,
Laurie

I ordered a specail offer for Caracol cream in March and they billed my card again for a bottle in April. This time it was for $59.95, not just shipping. When I called [protected], the number on my Visa bill, they couldn't find my name and told me to call [protected], the direct number, and this isn't a working number.

What a scam they ship you a trail jar and start billing you monthly for another unseal jar of there junk !
You can't read the list of ingredients on the side of the box because the print is so small. I did ship both the trail jar and the additional jar back but you know they will just resell it again because the jar isn’t sealed.
But at less I don’t have there’re crappy product in my house and I’m sure glad I never put it on my face…
I hate wasting my family money on scam products in hopes I look younger… and sun screen is all I really should be using.
And I hope Caracoal cream goes broke! I wish I got my money back…I HATE BEING A SUCKER and RIPPED OFF.

I was doubled billed, no product was shipped. I called and spoke with a agent at Caracol Cream. He said that they were real slow in shipping product, I asked him why they charged my account again when I have not received my first order. I asked him to cancel my order and credit my account with what was taken out of it total amount charged with NO product $133.80. The agent told me he could not refund my money and he could not connect me with anyone that could. There was not a number for refund, and the agent hung up.

PLEASE DO NOT ORDER THIS CREAM...unless you want a billing nightmare on your hands. I returned the trial product Thursday afternoon (3 days before the 14 day period ended - 3 days!). So what happens that Sunday? I get billed $60 bucks ! But the kicker is that I spent $20 to Fed Ex the jar back to them so that I wouldn't be charged the $60. Now I find out the company policy is to "process" the refund in 3-10 business days! Now isn't that incredible? So Caracol gets access to my money for that length of time, but I don't?!
Of course I am looking for any attorney that is taking the lawsuit against Caracol for stuff like this. Does anyone know who that attorney is? Let me know. Thanks from Virginia.

I have been had by Caracol Cream...ordered the 14 day sample which
was never sent. Company emailed me that package had been sent on
8/20 by ups...today 9-3-08 I contacted ups and they said a label had
been printed on 8/20, but the package had not be sent! I emailed the
company and told them to cancel and received an email back saying
I was being charged 25% of the monthly cost if I canceled. Apparently
this was what I agreed to when I ordered. This must have been hidden
somewhere in the ordering process, because I never saw it.

This company needs to be flagged for deceptive and illegal business practices.
Wish I had seen this complaint board BEFORE I gave them my credit card number!

A while back I decided to try the 14 day trial offer of the product Caracol Cream. It was $4.95 for the shipping and handling charges, which I authorized. But if you decide you want to cancel any further shipments of the cream, you must send it back within the 14 day time period. After trying the cream I decided no, I really didn’t want this cream. I sent the product back by US Express Mail. Delivery by the next day at noon was guaranteed.

The next day was the end of the trial period, so I figured I was safe from any further charges. But just to be safe I called the company to let them know I was returning the product, that it would arrive before the trial period was over and that I did not want any additional shipments or charges made to my debit card. The sales representative I was speaking to informed me that it woud take 2 weeks to process my return. In other words, they would charge me regardless.

Unless you are absolutely sure you want this product, do not try the 14 day trial period they offer. Either way you will get stuck with paying $59.95. It is a scam because it totally goes against their claims. In order to cancel the order without any additional charges, you would have to immediately send it back right after you got it. And on top of all that, the product sucks. It doesn’t even work. I am completely dissatisfied with this company and will not be ordering from them agin.

LADIES! Here's an update since my last post on the Class Action Lawsuit. Lots have definitely transpired since then. An article was also written up on Health.com regarding the false claims and scam operations. http://pokedandprodded.health.com/2017/09/29/dont-get-slimed-the-slippery-web-promotion-of-an-anti-aging-breakthrough/

If you go to www.caracol-cream.com now, it is is new web site. You cannot find the fake Doctors Recommended quotes, nor the 2017 Best Anti-Aging cream voted by the American Anti-Aging Association anywhere. Looks like they are cleaning up their SCAM operation due to too many complaints filed to the BBB (which I recommended everyone do...who has contacted me).

Please read the email I received from Jason (support@caracol-cream.com). For your refund...please you should contact him directly. I hope you all find justice soon... :)

*****************

Kim,

My name is Jason and I would just like to let you know I am a senior representative of the company Caracol Cream. I sincerely appreciate your opinion on our company and I have no doubt in my mind that your experience with our company comes with adequate proof and background. I am not going to try and deny these allegations as I have come to realize through my own personal research, I am fully acknowledging our flaws and faults. I do realize that our customer service does have some crucial holes, those of which we are striving to replace for our past, present and future customers.

I want to take this opportunity and apologize for these unpleasant experiences with our company thus far, and offer my assistance in resolving any and all issues your currently have with our company. If you are in need of any assistance that you were unable to receive via our customer support team, I would be more than happy to give it to you.

My second request is for you to pass this message along to any other customers that have personally contacted you through this post. I understand that many customers have felt betrayed by our insufficient customer support and I want to do justice to their complaints by fully addressing them myself personally.

I do understand you are probably very angry with our company, however I do want to point out that we are currently accepting the fact that there were mistakes done, and I feel the only thing reasonable to do is to right these wrongs.

Sincerely,

Jason
Senior Management Team

File a complaint with the FBI if you truly believe you were defrauded, it will be worth your time to put an end to this companies illegal business practicesl.

Also scammed by ordering and trying to return to a FAKE ADDRESS. Wish had read the complaints before ordering.

They claim Caracol Cream treats acne and injuries and it isn't.

I ordered a free trail of caracol eye cream for 14 days period. they never send me that. instead, they send me a jar of caracol cream single jar and charged me $59 plus shipment fee.

How do we stop payment or stop the continued charges? They continue to bill my account.

would like free trial

I would liketo have a trial with free shipping.You can contact me by email mmohabeer1@yahoo.com

DO NOT BY CARACOL CREAM!
I tried Caracol Cream and had horrible problems trying to get off their automatic mailing list. At first the product didn't arrive and after a bit of complaining the company said they would "overnight" me a new jar. It took 2 weeks!
Then, a month later I received a second jar. Unfortunately I hadn't read the "fine" print about the automatic shipping. As I felt this was an error on my part, I kept the second jar but IMMEDIATELY sent a letter requesting to be removed from their mailing list. About a week later a sales rep from the company called me to see how I liked the product. I told him that I did not see any difference between Caracol Cream and the over-the-counter products I normally use. I also told him I hated the automatic shipment plan. He tried talking me into more product by offering to ship it every other month then offering me a discount. The discount was for 1 jar only. I told him in no uncertain terms that I did not want any more product. At the end of the month I was sent yet ANOTHER jar. I called and was told that my letter with my signature wasn't good enough because "anyone could send a letter." I told them about the phone conversation but was told that since I didn't have the name of the man who I talked to, they couldn't verify my conversation. "Jenny" told me that upon return of the product, I would be credited the amount of the product plus shipping and that I would be taken off their mailing list. When I checked my bank statement, I hadn't been credited for the shipping. I called again. Kyla told me that they don't credit anyone for the shipping. I was angry and told her that Jenny told me that I would be reimbursed for the shipping. I felt that since the product had been shipped AFTER my request to be removed from their list, I should not be required to pay for ANYTHING! Kyla put me on hold to talk to Jenny who had no recollection of our conversation. I ask to speak to the supervisor. Kyla informed me that he would be in "meetings" all day but gave me an e-mail address to file my complaint. I too wish I had seen thei website before becoming involved. I will be contacting the Attorney General to see if anything can be done to stop this.

After reading the above emails I feel lucky that I never received my second shipment I was only charged for my initial product. After 2 1/2 months of calling & emailing to receive my next shipment I was always told the problem had been resolved and it would be mailed that day. I even went so far as to talk with a supervisor "David" and he assured me everything was taken care of for my next shipment and it was NOT! He was even going to give me a free order for my trouble but after the final lie I said forget it. I wish I had seen this website before I ordered. It certainly would have saved me a lot of time & trouble.
Sheila

Please let people know about the company's scam. They shipped the product without my knowledge and charged me over $ 80.00 for the second shippment which I did not requested. I fought for my refund for the first and second products which costed me over $ 150.00. It was hassel to deal with operators who were rude and refused to give me the refund. They told me to keep the products and they will refund $60.00. I cannot use the products because they were not sealed. In addition, when I applied some of the creame on my hand, I had rashes for four days. Please do not deal with the company.

I wish I would have read these complaints before I ordered. This product dried my face out and it broke it out in a very stange rash! From what I understand this product is really made in Mexico, so they could be putting rat piss for all we know... When I called they said my package had arrived 2 weeks before I received it, so I was stuck with it. I did cancel the auto ship and they sent me and they confirmed it in an e-mail, so if those cheaters try to send another one I am ready for them.. Of course product will go in trash because how can I pass it along? I have no idea what is REALLY in this product...This has made me realize that before I buy anything, I will go to reviews to see what others thought...Also when I opened jar before I threw it away and it had Black Stuff all along the rim..and to think I put it on my face!

I also have had a very bad experience with this company. Samething than everyone, I couldn't get anyone competent over the phone. After fighting with them over emails, they finally have told me to do not accept the package when UPS would bring it to my door and that way I was going to get refund automatically. After one month, I received another email from them saying that a second cream has been sent to me. Again, I have to go through all this BS and again they suggest me to refuse the package and that I was going to get refund automatically. A mistake from their part has happened and they refunded me even before I received the package. Well guess what I did, I kept the cream when it came and then call my credit card for lost card. HA! HA! HA! I got the cream for FREE. I am so happy to make them pay back for all trouble they gave me!

I had a similar experience! First of all, I'm an actress and model, so I know about skincare. I hated this product, and those who love it might need to try a real moisturizer to compare. It smelled like it had turned in less than 2 weeks. When I tried to call and cancel, I couldn't even get a person on the line! It would connect for a few seconds, then automatically disconnect. I was livid. I also sent an e-mail to which I got an automatic response telling me that it takes a very long time to get back to us by e-mail. Wow. No working phone and no e-mail. . . and how am I supposed to cancel again? I got charged again and never even received the product. I got my bank on the line with them and made them cancel with my banker on the line. These people are such scammers though, that I feel I need to replace my debit card! If you doubt all of this, there are several complaint sites devoted to this company's fraud. Be careful not to make the same mistake I did!

I did get the product, though I had cancelled the second I saw it was a monthly billing thing. I could spend pages detailing the trouble I went through to get off their list, even though I cancelled THREE different ways when I sensed something was fishy.

Thank God for my credit card company, who didn't pay the bill when I notified them that the deal was a scam. Who knows how much longer I'd be paying if they were still getting my money?

I have been having the very same experience - generic answers to umpteen emails, chat sessions with the online "customer service reps, " and worst of all, I returned the product that they claim they never received and after the fact, they told me I needed to put other information on the box. IT'S A SCAM! I want to reach that Pam Estel lady, if she even exists, and give her a piece of my mind. What a hassle to have to cancel my credit card all because I'm getting charged for product I never ordered.

NEVER ORDER FROM A COMPANY ONLINE UNLESS IT'S WELL-KNOWN AND APPROVED LIKE EBAY, ETC.

Per there terms of 14 day trial for use of there product Caracol Cream just $4.95 sh/h and receive product. To cancel further deliveries of cream, must return product within the 14 day trial is up, so not to be charged. I returned product by US Express Mail with guarantee of delivery by noon the next day which was the end of trial period. I called to let them know of delivery and told them there should not be any charges to my debit card, they said it took 2 weeks to process the return, I believe the meaning of that, I still would get charged.
So no matter what you do they are going to charge you the $59.95 one way or another, which is totally against their own terms, because as soon as you receive the product you would have to send it right back for cancellation processing. BIG SCAM besides the products doesn't work.

As others stated (When i found info. Links) , i was charged before the product arrived and charged for the next shipment, called and the woman answering said "hello, my name is elsie. . . " thats the same name on the site. 'i guess everyone in the company has the same name'. . . I was told future orders would be cancelled, but i must pay for the one already shipped, then asked if i would like return information! I mean really!. . . Why would i return what i have already paid for?!?!?!. . . Scam scam scam scam!Im praying i wont have any more charges! I called once i found a # to call from the posts, just to make it official and to see what they would say. Now will join the class action law suit! And report to the fbi, bbb, consumer watchdog groups and any other way i can make a complaint. Please dont allow yoourself to get caught up in this scam. . . I will not give up. . . If any more info comes to you please post it and thank you for the previous posts. . .

The Caracol Company advertises a "free" product. But in the fine print it states you must send it back within 14 days or you will be charged $59.95 for it. I didn't even have their product for week and the money was taken from my account. I looked up the address given to return the product and found it was the address of more than one company that had fraud charges against them.

Neither myself not my husband have never heard of this caracol cream untill the day we saw it on our credit card bill, the charge was made in may 21st 2009 for a free 14 day-trial at $4.95 under my husband's card, it is a fraudulent charge. We called our credit card company to inform them that this is a fraudulent charge, we filed a dispute online and was refunded the $4.95. we were so mad when we saw another charge on the following month bill of $59.95, we called again our credit card company reporting it as a fraud, we filed a dispute online again but this time for a higher charge ( $59.99) the money was refunded to our credit card. This is very frusturating! that upsets us very much to know that the caracol cream charged our card without our authorisation, our credit card company didn't bother to cancel the card and send us a new one. Our case I believe is worse than anybodies else's because it is an unauthorized purchase and this is very serious. I feel the pain that all of you feel and hope that something will be done to put these people out of business.
I would like to join the suit especially to find out who approved unauthorised draudulent purchases ( nothing was sent to my home address it was propabely sent to the "theif's" home address).
Lila.

What is your story Jesse Caracol CReam hater?
We need to get our stories straight.

this is a scam, this is Jesse I will join in taking them down

YES! YES! PUT ME ON THE LIST. I CAN NOT BELIEVE HOW FRAUDULATE THIS COMPANY IS.

I am very upset and frustrated as all of you can read. I have the same experiences as most of you and can tell you that they did bill me prior to the the end of 14 day trial to my credit card and refused to give me a credit. I would love to make their lives miserable and would be happy to do anything to help.

I can not believe they can get away with automatically adding us on as a preferred customer Club member. If the product really work they would NOT need to depend on cheap scams.

here is the details of my specific situation:
$4.95 Charged by Caracol Cream as the trial. CREDIT NOT GIVEN
$59.95 Charged in December - without my authorization and
permission and prior to 14 day trial completion. CREDIT NOT GIVEN,
$68.90 Charged in January without authorization and permission (LESS $8.95 FOR S/H)
CREDIT GIVEN - THANKS TO CREDIT CARD COMPANY

On Feb 9, 2009, at 5:00 PM, Caracol Cream Support Team wrote:

Put me on the list. I cant get any satisfaction from Caracol on my returned jar. I put a note in with the jar to cancel my subscription, but I still keep getting jars and billed for them. I agree, I got charged immediately for my first jar, no 14 day trial period, then got charged again for another jar before my 14 days was up. I didnt get the first jar, before I was charged for 2 jars. I have been billed for 3 jars and only received 2. And...I see no improvements in my skin. I am fixing to contact my credit card company and dispute 2 of the charges. My name: Claudia Michaels. Email: bilcibo@yahoo.com

Great product and the company itself operates like lots of online retailers. Its called a continuity program and I understand the charges. The product itself is good and I will continue to use it.
Read the Terms and Conditions!

I gave up trying to reach someone so I just kept the cream. Just finished the month supply and saw absolutely no improvement. The cream is so thin and feels like nothing when you use it that I felt this was probably just another scam. I'm all for putting their scam out of business.

Contacting the returns desk is easy. It was a simple process I must say. The company made things really easy for me. I don't know how everyone had so much trouble with this company. Make sure you read all small print. This is a good company with a good product. Unfortunatelyfor me, I couldn't afford it anymore.

i would like my money

hi kim thay did the samething to me and now im still trying to get my money back karen kephart email is kkephart4454@verizon.net

Nowhere was a 14 day trial and full price of this cream mentioned prominently on their web ad. I vaguely recall something about this costing $30.+ if i didn't return it within 14 days. That was not mentioned on the web page, but in a paper from the box. I was billed $59. and change. Then I received another jar of the cream which I did not order and which will show up on my credit card too. I called the credit card company, canceled my card for a new one, and will attempt to give the unopened second package to the post office. I don't know if it came via mail or UPS as the packaging is unclear.

I do like the cream, it's too bad they are messing up on their orders and billing and honesty.

Signed, Mrs. Very Upset

I ordered this on 1/209 as a trial order and it said you had 15 days from day or receipt to let them know if you wanted to return the product. The trial price was $6.95. It arrived on 1/13, slip showed it shipped on 1/05/09, order made on 1/2/09.

On 1/22/09 I was charged the full priced of $59.95 which will cause me to bounce about three credit cards at the cost of $99. I am on SSDI and only receive about $880 a month so this is a horrendous disaster. Please let me know of any recourse, I have been reading that their address is bogus and they show no phone number, making any complaint impossible.

I will go to my bank with this tomorrow and see if I can shut them out of my account or any such thing as I read they keep doing it, there are several complaints.
Thank you, please let me know any action I can take.

Only1betty@aol.com
Betty Ellsworth

I have tried calling to cancel my membership and was told to go to their website since they were revising their phone system.

After going to the website there isn't a customer service link on the website just complaints.

I want to cancel my membership, and my credit card company will not change my number until I send a letter of complaint and there isn't a listing as to where to send the letter.

A real catch 22.

Laurie Inks

I ordered a trial order of caracol cream and want to stop further shipments. I looked for a contact email or phone number of the packaging and could find none. I since have received a second bottle in the mail again with no contact numbers. I want to stop further shipments and charges and would like this done immediately. Also when you look on the packaging or the bottle to see what is in the product it is either so small you cannot read it or there is nothing on the bottle and there is no insert to read. This raised my suspicion that this is fraudulent merchandise. Any assistance in this matter will be appreciated.

I, too, was naive enough to get scammed by this fradulent company and its misleading sales tactics.

Upon furter investigation, the BBB, I located Caracol Cream at another address in St. Louis, MO 63129. The address is: 423 Bussen Underground Road, St. Louis, MO 63129.

If you type in search for the above address you will find a slew of websites for this same address:
trustyourjourney.com, alright.com, thyroidwellness.com, nano-greens.com, migraincomplex.com, antiagingguide.com, leanRX.com, safeephededraonline.com, daysliketomorrow.com, ourdoctorstore.com, powerbuild.com, and hijabworld.com to name a few.

Just thought this would be interesting to know why all of these websites are listed with the same address in St. Louis, MO.

Good hunting!

i went to order a 14 day free sample of caracol cream, whichasks for only $4.95 shipping and handling, . after giving them my visa information and completed the transaction, they informed me they would be billing me$59.95. it says you can cancel at anytime, so i went to returns@caracol-cream.com. i found out this is a fraudulent company that continues to charge you, and the cream does not live up to it's expectations. I NEVER ORDER ONLINE AS A RULE, BUT WANTED TO TRY THIS PRODUCT. I DON'T LIKE BEING TAKEN. WHAT CAN BE DONE ABOUT THIS SORT OF THING? IT MAKES ME LEERY NOW OF ORDERING ANYTHING ONLINE.

I also have been a VICTIM of this company and their SCAMMING business ways.. I ordered my "14 Trial Order" on-line, reading all the terms and conditions thoroughly.
In the initial 14 day trial it DOES state that you will have 14 DAYS "starting" from the ACTUAL day that you RECEIVE the product to cancel and return what product is left if you are not 100% happy with it.
"ONE" week after receiving the product my bank card was charged another $59.95 fee for the next shipment ..
My 14 day trial period had not even expired at this point.
I also found the cream to be uneffective and disatisfactory.
BUT before I could cancel within that 14 day TRIAL period I was billed AGAIN for another 59.95 for the next shipment.
Calling the customer service number I was told there was nothing they could do about it until I returned the rest of what was left of the TRIAL JAR of the product and then at that point the company would refund the SECOND charge of $59.95.
I asked to speak to a supervisor and was hung up on by that customer service person.
I called my bank and they stated that as soon as the charge came out of a "pending status" on my account that they, MY BANK, would then issue me a temporary credit for the 59.95 that this company had taken from my account illegaly.
My bank is sending me some forms to fill out as a complaint against Caracol that I must fill out to explain my position.
I have sent the TRIAL JAR of this product back to Caracol with a return receipt and PROOF of delivery request.

WORD to all of you out there...GO TO your Bank or Credit Card company and DISPUTE this charge with them if you can not resolve it directly with this FRAUDULANT Company called CARACOL..
If this company gets enough "charge Backs" from there bank, their bank does not look highly at them when this happens over and over and it WILL raise the banks eyebrows or even the bank can and does have the option of closing their account with this company..

PLEASE INCLUDE ME IN THIS CLASS ACTION ALSO !
DEBBIE MUENZEL

I nearly ordered this cream when I realized that there was no real information on their site about country of origin, corporate information, etc..and noticed the misspellings on the site and high pressure tactics for a quick sale. It just didn't feel right so I googled Caracol cream and saw all the complaints. My recommendation for all of you is to complain to the FBI. I have done this in the past very effectively (the fraudulent company was shut down and the perpetrator went to jail for wire fraud - that's what online scamming is classified as). Complaints are easy to register on the FBI site and they do get investigated effectively - you should provide your contact information (not on this site) to the authorities so they can validate your claims (they contacted me and it was a easy and highly informative conversation). Here's the information:

The Internet Crime Complaint Center or IC3, a partnership of the FBI and the National White Collar Crime Center, can be located on the www.fbi.gov website.

The fact that you all want to share your experience so others don't get scammed is very much appreciated, please consider taking the next step and report it to the authorities who can shut them down and let our tax dollars truly work for us. I've seen it work, they are professional, take the complaints seriously and are really the only source of getting scam artists shut down.

Best wishes to all...
Julie

ps- work with your credit card company by filing a dispute and blocking any future transactions by this company.

I called to cancel my membership well within the 14-day trial period, and they took "my information" and said they'd have someone call me back to "confirm" my cancellation. I thought that was weird, but I waited. Nobody called after two days, so I called again, and they said the same thing! Then I noticed I'd been charged the $59.95 on my credit card and I still had several days left on my "trial" period. Now, I'm having my credit card company dispute the charge. This company SUCKS! The customer service supervisor named Kim was so rude and so NOT helpful. They should definitely be shut down. DO NOT GET INVOLVED WITH THIS COMPANY. There are lots of wonderful creams out there that do the same thing without the lies and bad business practices.

Caracol-cream.com offers a FREE MONTH"S TRIAL for only $1.95. NO WAY and you will pay. My only advice to this and any other offer it to READ THE TERMS AND CONDITIONS! You are given the impression that you will pay only $1.95. What you are obligated to pay is the full amount if you do not cancel within a certain number of days. Once you cancel you are assessed a 30% restock fee plus you have to return the unused portion. What I couldn't find is what the $1.95 was for.

This is an expensive product and I'm cautious about everything, so I read every word in their terms and conditions and decided this was so deceptive. It might very well be a good product but their deceptive marketing turned me off and turned me away.

On Saturday the website said "only 11 free samples left" and only good thru Saturday evening. On Sunday there were 14 samples left and only good thru Sunday evening. You have to click on a box that says you have read and ACCEPTED the terms and conditions. The sales agreement is in the terms and conditions so really you have accepted to buy this by clicking the box.

I've seen this type of sales on other products so was not surprised. My only advice to shoppers is to READ-READ-READ before committing and be careful. Even if you decide not to buy, you may have committed to the purchase simply by clicking a box.

It's not just caracol-cream.com. Dermaprl-SP, https://www.dermapril.com has a free trial offer but in order to continue to "step 2" you have to input your personal information, which I think is so not necessary just to see what the offer is. So if you decide "no", they still have all your personal information. Once again I was turned off and turned away.

It seems that these and other manufacturers use the same deceptive sales techniques and it's BUYER BEWARE. Read the TERMS and CONDITIONS!