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1.0 6 Complaints
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Shoecity.com Complaints 6

ComplaintsBoard
K
4:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Shoecity.com Moffet retail park - shopping centre.

I visited the Branch at Moffet Retail Park, time 17h52min - Shoe City, upon my arrival, in the store the - Celestine coloured lady, indicated, the store will be closed, no greetings or good afternoon, where I said the store only close at 18h00, according to the trading hours.

Then the same lady - Celestine, said, we will have load shedding, where I explained to her cash payment, is not a problem we can do manual transaction.

An unknown-coloured gentleman stands with her, with a Shoe City - Body warmer, with this lady - Celestine at the cashier area, he said nothing, I assume, it has been the responsible Manager.

I spend how money monies in that store, the time when Luk, was running the shop as the Manager, they have no public relationship, where I will never buy any products at this specific store - what happen to good corporate governance, and giving client services, over and above.

Retail time frames is as follow - 15minutes before opening and 15 minutes after closing.

There is no client satisfactory, no assistance - no energy for this business of yours - very disgusting - and unsatisfactory management.

Desired outcome: Please be so kind to revert back to me in writing - [protected]@uprightrisk.co.za

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C
5:23 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good evening I walked in your 1060 Brentwood Rd NE no one greeted the young man on duty was laying down on the bench the other young ladie was sitting on the bench and the women on phone was standing there texting none of them recognized me I stood in the kids section for 10min no one came to help I left this was yesterday at 8 something bad customer...

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R
12:32 pm EDT
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Shoecity.com Horrible customer service

I went to shoe city Clearwater mall today to buy shoes, when I got there I think it was almost time to close I looked for shoes there was a lady standing next to the shoes she could clearly see that I was struggling and needed help but she didn't bother to come ask me. Eventually I greeted her and asked for assistance she didn't greet me back even after I told her that I just greeted you she looked disgusted and didn't respond to me. She looked for the shoes and told me they don't have the size. I went to pay for something else when I got there the ladies working there where on a video call in front of customers laughing and making jokes I found that level of service very disturbing. Oh the lady who looked disgusted in assisting me her name is Khona or Kholi but something like that got the name from one of the colleagues. I despise bad service because I work with customers as well and I know what is expected of me. The service I got today wow I am beyond disappointed with shoe city but I will still go back and buy there hopefully the next encounter will be much better.

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Is Shoecity.com Legit?

Shoecity.com earns a trustworthiness rating of 87%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Shoecity.com highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Shoecity.com to understand what to expect from them.

We found clear and detailed contact information for Shoecity.com. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shoecity.com has claimed the domain name for shoecity.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Shoecity.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several mixed reviews for Shoecity.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Shoecity.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Shoecity.com's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • We conducted a search on social media and found several negative reviews related to Shoecity.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
H
2:57 pm EST

Shoecity.com Service

I visited the Shoe City Store Located in 1060 Brentwood Road N.E in Washington DC, The employees were somewhat polite at first but over the course of 10 minutes they started showing signs of disrespect this alone is poor customer service, There was poor management as we asked one of the Employees (a short light skinned African American female with dreads) if we can get a size 11 of a certain shoe in a certain color and the lady showed signs of irritation she also said that there wasn't any size 11 for every other color besides white and we suppose that she was just rushing, I can't stress this much on how they were making me my sisters and my mother very embarrassed, When we went to the counter to check out the card declined and the woman yelled in a very condescending tone "THE CARD DECLINED!" for other patrons in the store to hear this itself shows many things about the store and how they treat the customers, Another lady entered and they showed her respect which confused us and shows that there maybe bias in the system, Overall this was probably one of the worst experience for us, 0/10 rating you guys need to treat the customers better.

Employee 1:(African American male with waves and blue and black Jordan's)
Employee 2:(African American Female with Dreads and a light skin tone)
These are the only two that showed disrespect as the other two were laughing at something at they're phones and they stayed quiet. Don't fire them but teach them better customer service.

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V
12:22 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I wanted to purchase the pink youth Jordan shoes with the price tag on them as $19.97. I get to the register and the young lady says $55.00. I explained to her the tag says 19.97 and in so many words she says sorry. That wasn't the only shoe marked $19.97. It's not my fault as that the store choose not to change the prices on several shoes, that were on the...

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D
12:59 pm EDT

Shoecity.com I would not suggest Shoe City to anyone

Bad service and attitude, when a brand new pair of high heals gets damaged in the first hour of wearing it, now its said that its neglegance on the customer's side, my lawyers are busy with the case, but I need more details for the suit to go to court. Shoe city has, in two days, not come back to me... After a phone call and an e-mail. I prefer tekkie town... Better quality shoes and excellent service!

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Rocky Willis
US
Jan 22, 2019 10:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rude customer service Kia @ Shoe City Westside shopping center 1/12/19 @ 3:30 while trying to do a return because the sole on my shoes i purchased seperated after wearing the boots once i asked for the manager she said there is nothing she can do so i asked is there anyone i can call she said, like who Rude Rude Rude & unprofessional

T
T
Theresa Du Toit
US
Nov 12, 2018 5:36 pm EST

Goeie dag

Is dit die norm dat Bronx skoene se gehalte verswak het?

Ek het nou 2 x pare Bronx skool skoene in 1 jaar se tyd gekoop. Dit hou net nie. [protected]

En dit is nie goedkoop nie.

Email adres : tdutoit29@gmail.com

N
N
no more good service out there
US
Dec 02, 2012 1:52 pm EST

the richmond, virginia white oak shopping mall store, is an embarassment, rude and prostitute dressed young females in this store music playing loud, when i walked in with my 10 year old son the song was on the radio all i want for my birthday is a big booty girl! f*** this place i will never go there again i went across the street to hibbett sports...very polite and courteous you have a customer for life...f*** shoe city and get those ghetto ### hoochies out of there looking at you like you aint ###...### i make more than you...amazing

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Overview of Shoecity.com complaint handling

Shoecity.com reviews first appeared on Complaints Board on Sep 8, 2010. The latest review Moffet retail park - shopping centre. was posted on Nov 24, 2022. Shoecity.com has an average consumer rating of 1 stars from 6 reviews. Shoecity.com has resolved 0 complaints.
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  1. Shoecity.com Contacts

  2. Shoecity.com phone numbers
    +1 (562) 698-2400
    +1 (562) 698-2400
    Click up if you have successfully reached Shoecity.com by calling +1 (562) 698-2400 phone number 0 0 users reported that they have successfully reached Shoecity.com by calling +1 (562) 698-2400 phone number Click down if you have unsuccessfully reached Shoecity.com by calling +1 (562) 698-2400 phone number 0 0 users reported that they have UNsuccessfully reached Shoecity.com by calling +1 (562) 698-2400 phone number
  3. Shoecity.com emails
  4. Shoecity.com address
    12550 Whittier Blvd, Whittier, California, 90602, United States
  5. Shoecity.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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