Shopify
Reviews and Complaints

I got my online shop registered with shopify and paid for their fee for 2 months. Along with that i paid them and got one domain in the name of my registered business in UK. Spent more than 600 GBP to gain traffic for my online shop and after getting my first order; shopify closed my store. I contacted shopify support and they keep on replying with system generated email, claiming that my shop was presenting 'THREAT'. when i asked for the elaboration the support again replied with a default email that they can't disclose for security reason.

I had the worst consumer service with Michael L.from Shopify!

It was so bad that I spent time writing a complaint to the BBB. He did not help me even after I asked three times to escalate my issue to a manager/CFO/billing department so I can make an adjustment to billing card to another card. He would not help and started to blame me several times saying I was negligence and should have taken care of it months ago. He came off as a sexist and unprofessional customer service representative.

I have worked in customer service and I have dealt with customer service departments and billings departments but his unprofessional attitude and lack of help even after I repeatedly asked for someone else to help me is just unbelievable!

I highly do not recommend them due to unprofessional service!I don't know if it is some kind of blaming tactic to discourage customers from seeking help but this is by far the worst customer service experience I have ever had.

Can not get a reply from seller or tracking # for my order from Just Ship Me. Order for Christmas gift. E-mail seller several times after payment was made. Seller has made no attempt to contact infirming me about purchase and shipping info. Would greatly appreviate your assistsance in holding this company accountable and full filling customers orders.

I have a complaint about a scam business represented on Shopify. The company at premium-gadgets-deals.myshopify.com/ has proven to be a scam. They take orders, take your money, and then do not ship your merchandise. There is no contact information on their website and if your are lucky enough to receive an email from them that you can respond to, they do not reply to your emails. I ordered premium cake decorating tips on October 18 (order number 5398). They say the order was fulfilled on October 25 but I never received them. In researching them I have found many, many people who have the same problem. There is even a facebook page dedicated to stopping them and helping those who have been ripped off. I am complaining to you because I feel it has a deleterious effect on your reputation. Though I previously thought of you as a trusted shopping source, I will certainly be wary of companies represented on Shopify from now on . . . If I even use it at all . . . and I believe others will feel the same way. I have ordered tips now from Amazon so I would like a refund.

I ordered from stuffnthangs.co and paid for the product, never received. Phone number disconnected, sent multiple emails, sent messages via facebook, no response. They sent shipping info but did not send my order to USPS. Googled the address ans its an apartment complex. Every attempt made to contact them has went unresponded. Have abkut 3 emails from '[protected]@stuffnthings.co' confirming my order and even asked to review product. Which I never got at I lost money on. So basically I got ripped off via a store hosted by shopify

#132918

Our new B2B ECommerce site is not working. We are using Shopify and Payfort. Shopify says the issue is with Payfort, Payfort says the issue is with Shopify. Neither can tell us what the problem is which leads me to believe they don't really know what the issue is. We are desperate to get this sorted and new tickets keep getting created, but it's almost two weeks down the line and nothing has been done to even attempt to rectify the problem. Please can someone assist us.

I had i shopifu e-commerce which is ihijabstore.myshopify.com and i couldnt pay shopify monthly fee because of my credit card limis was full. So i paid $110 dolar after that business team sent me message. She found my business risky and closed my store permenantly. I spend time and money for this shop and she dont give me any explanation. It couldnt be easy like that . I asked her i have which kind of risk? Or what was wrong wtih my business? She told me only that it is private i cant talk to you whatt? My business and i am your costumer i paid $180 for theme, i paid seo doc app. money i paid langshop app money and she tald me your business is risky... It wasnt be like that

Hello

I have attempted to contact the store I ordered from and have not received a response. They charged my account and nothing was ever sent. I have 3 emails in a matter of 2 weeks and no response. Please advise why I am able to do since I didn't receive the product and money was deducted from my account. There is no other way of contacting the seller and this is extremely frustrating

i bought two camera 360 on 28 of June and until now i havnt recieve yet and everytime email then saying sorry for delay we will ship it soon and i ask money back they not going back to me
everytime differemt adress

HandyKey
ORDER #100354
Thank you for your purchase!
Hi Azzam, we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store

that the last email from them was to day

Mary Joyce B. Pablo (MyHandyKey)
Aug 16, 03:30 NCT

Hello Azzam,

Our apologies for the delay. Due to the incredible demand for the HandyDash recently, processing is taking longer than usual. We realize that this is inconvenient, but rest assured that your order #100354 will be shipped soon. You will receive a notification email once it has.

We appreciate your patience and understanding in this regard.

Regards,
Joyce
Customer Support
http://myhandykey.com/

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Charged my cc for $174 and got vaporizer i420 sky that failed within first week. Contacted the company since may of 2015 and now it is end of august. They say they shipped it, but no tracking and never arrives.

Find any other business but this.

I used the website www.shopify.com, when I wanted to build my own website. I paid money for the additional services and tools, but one day the website didn’t respond to my actions. All tools were blocked and I could do nothing. I have no idea why, because all my attempts to reach the moderators failed. They didn’t reply to my questions and requests.