Shopper Discounts and Rewards’s earns a 4.1-star rating from 126 reviews, showing that the majority of customers are very satisfied with membership benefits and savings.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
taking money without permission
Shoppers discount.co.uk have taken for the last 2 months £10 permonth for no reason at all without my permission why are they doing this. I want this to stop and my money paid back into my account. You would need to check with my bank about details.
Read full review of Shopper Discounts and Rewards and 9 commentsUnknown Membership
I saw a debit on my account for $12.00. When I called the service number on my bank statement the rep stated I had been a member since May 09. I immediately cancelled the membership. Overall I think I was scammed by this Online company and would like my $375 dollars returned as I have never used this service or aware it was being debited from my account.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unauthorized charges
I never used this company to buy anything from them, but they charged me for $10 without reason. I think this won't happen again.
Hi - I too fell victim this scam via Inteflora (although many other sites do this too). What happens is when you complete the purchase you get an offer of £15 off your next purchase, you complete the simple form and then bang they've got you - all in the small print.
However - FEAR NOT - this is simple to get all your money back.
Compose yourself, read the advice below, practice it and then do the following :-
Call them on [protected] (its free to call) and be polite but forceful. Tell them they have taken money illegally out of your account and you never subscribed to this service. Say "here's whats going to happen - you are going to refund all of my contributions by the end of today otherwise my solicitor will be writing to you first thing tomorrow morning". Don't let them speak or interrupt too much and try and derail you.
They will start by offering you 1 month's refund and then say you'll have to complete a claim form - again be direct and say "I didn't fill in any forms for you to steal my money so I'm not going to fill in any to get it back - if you can't refund my full amount please put me through to a supervisor who can".
I was put on hold for about 30 seconds and then the same operator said they could refund it all. 2 days later the money was put back into my account (and I had 18 months at £10 per month) - the whole £180 refunded straight away.
As I said - the key is to be confident, forceful but polite (don't swear or lose your temper).
Good luck - and I really hope this helps.
Remember - you're not to blame - I've got a university degree, work in the IT industry and use the internet every day and yet still fell foul of it.
hi my name is adrian pop . can you stop taken from my account 10 pounds every month?
also i want a refund for the last 2 years. my email adress Adrianpop16@yahoo.com
Another debit without authority
We are yet another very angry online user who has been taken for £10 monthly subscriptions. Regrettably the move to online statements with our bank has meant we have not picked up that we have been charged for NINE months-how irritated do we feel? Did we ever agree to these debits-I do not think so!
Has anybody got a running contact at Training Standards on this one or we will start afresh? Totally unacceptable and sharp practice at its absolute worst.Not letting this one drop and needs to be stopped before other people get caught out.
i have had £30.00 taken from my account with asking and i wont to know why?
Shopper disc.co.uk, keep taking £10 from my MasterCard
I have the same problem and they steal 150 pounds from my credit card. I am so angry and do anybody have any idea about this？
HI All i just wont to Shere that i also been scammed today i just find out that this company take from my account £ 10 already phone my bank but they cant do nothing about this. I'm so angry that someone has a details to my account without my authority and i didn't sing for it ... this is absolute shamble I hope that it will stop so far they just took 10 but i have to act now... thank you for your cements above it help me realise that is scam and its time to act and act fast!
I check my Fathers statements as I help out with his business and managed to catch "shoppers discount" out on charging us for the second month! Will be going into the bank tomorrow to stop this D/D and see if they can do anything about this. If not I will email. Not sure if I fancy typing in the card details over the phone even though they already have the details! My father deleted all the emails thinking they were spam (which they are) so we have no " membership ID number" we would never sign up for such a ridiculous thing. This company needs to be stopped.
Get intouch with customer services [protected]. Ask for your money back and to stop taking £10 each month!
Mine has just started and i had no idea what it is for.what is the ten pounds being taken for ?
can anybody tell me.
m rae.
I had not noticed either and it's cost £140- my bank say that the fraud team will look at it and try and recoup the money so that may be a good avenue?
we have just found the same ours go back to march we called them and we r ment to be getting our money back im reading that loads of people are being scamed the same way i have sent a email into watch dog to see if they can look into it more if u wanna do that and iwould happly join any thing u set up to get these peope
Taking money out my account I haven't signed up to this
over the past 3 months i have noticed that the company stated above has been taking £10.00 a month out of my account and i dont know why . or even how they got my back details
The complaint has been investigated and resolved to the customer’s satisfaction.
I have just noticed two days ago that ten coming out from my credict card since last august.they have takenout 130 pounds.i canceld policey.how can iget my money back
I have just noticed £10 gone out of my account for September and after looking at complaints on other sites went back on my bank account and yes they have taken £10 in August.Cheeky B...s I can't wait for 8am tomorrow morning they will get a mouthful from me.I am fuming to say the least !
Apparently this is connected to a catalog, they say you will get cash back but you are authorizing money going out of your bank.
This has just happened to me
They are taking £10 per month out of my account I want it stopped how do I go about it bank can't help
how do i get my money back, i cannot afford to give money away, i never gave permission for anybody to take money out of the bank when i dont no what it is for. i want my money back all of it now, , , , i so angree
shopperdisc.co.uk no way did i agree for them to take ten pound a month from my account i just don, t shop online to warrent that they or whoever have done off there own back four months before i noticed this.
I suggest:
1. Contact your bank or credit card issuer to cancel this instruction.
2. You contact Shopperdisc.co.uk and say you want to cancel, and ask how they have registered you. The answer will almost certainly be an online purchase from someone like Interflora, or Amrose Wilson, who have offered a discount off your next purchase if you sign up.
3. Contact the company from which you made your purcahse and complain to them, and tell them that you are no longer going to buy from them.
4 You consider whether to make a claim via the Small Claims Court for refund of the amount, though as this will cost £20 you may not consider it worthwhile.
Shopper disc.co.uk have been taking money out of my account for 6 months I don't know how to stop this or even how they got my back details.. I want and need that money back as I don't earn a lot. Laura
unauthorised debit of £10 monthly
When registering for a £15 discount on my next trainline booking, I certainly did not realise that they would continue to withdraw £10 per month on an ongoing basis.
Only by reviewing my bill in detail did I pick this up. Total scam (although clearly within legal regulations) - the individual having to take the action to reclaiming money.
A brief excerpt from my recent call with the company:
'... It's not difficult to claim the money back...', said the man on the phone - "... no it's not difficult, it's just bloody annoying that I have to claim money back in the first place - to have to print off a letter, fill it in, scan it, send it back to you, then wait the 10 days plus that it will take for you to refund my money. In my books, that's a scam - even if the law says it's not..."
Someone needs to take this to the consumer complaints commission...
Annoyed, London.
The complaint has been investigated and resolved to the customer’s satisfaction.
Money taken from My Bank
I has just recieved My Debit card statement to find there was an unknown charge of £10 pounds from a company called shopperdisc.co.uk and not for the lack of trying can we find out what for we are now worried that there might be more charges and don, t know how to stop it if anyone could help us we would be grateful
thank You
[protected]@ntlworld.com
Tride to phone number above they are shut gutted
phone them on [protected] i have to get a full refund so they said
Ubelievable!"
I am totaly and utterly fuming and so angry that words can't explain...
They started charging me after I purchased tickets for Ryanair...whom I will never fly with in my life again...and the option was that on my next purchase of Ryan air tickets would I like to be considered for a 15% discount...so naturally I said yes...but after the phone call i just had they said this is only a 10 day or a 30 day free trial and after that you are charged 10£ each month untill forever?
This is the best money scaming thing ever...how on earth is this normal...? these people should be prosecuted...
Hi Larry,
I was subject to the same after purchasing tickets from ticket master. yes theres more payments going to ocme out £10 every month.
Contact your bank thats what i did & they give me a number to call them up. on ringing them tell them the bank have give you the number to request a refund.
check all previous monts as one may have been missed.
Cancell your subscription & get a refund if its for mor than one month argue the toss as they will refund it all.
thay had been taking it out for 3 months before i noticed it going missing as i dont use the account much.
hope this helps you
kind regards juliet
scam
I have had £10 deducted from my bank account each month since August 22nd 2017.
I do not know who Shopperdic are or how they have been able to do this.
I have tried to email and phone them without success.
My bank are of no help whatsoever and I have spent a considerable amount of money trying to connect with anyone who can help and have just been in a queue waiting until my credit has run out once more.
I am travelling in India and cannot get through by phone to Shopperdisc or to my bank successfully.
Help please.
I HAVE TODAY DISCOVERED UNAUTHORISED PAYMENTS HAVE BEEN TAKEN FROM MY CREDIT CARD ACCOUNT IN THE NAME OF SHOPPERDISC.CO.UK FOR £ 10 ON THE 12th OF EACH MONTH DECEMBER 2017 AND JANUARY 2017.I HAVE NEVER MADE ANY AGREEMENT WITH THE COMPANY SHOPPERDISC.CO.UK. FOR ANY SUCH PAYMENTS.TODAY 29th JANUARY 2017 I CONTACTED MY BANK WHO TOLD ME THAT THEY CAN'T STOP THE DIRECT DEBIT AND THAT I SHOULD CONTACT THE COMPANY AND GET IT STOPPED FROM SOURCE.ITHEREFORE DEMAND THAT YOU STOP IMMEDIATELY ANY FURTHER DEDUCTIONS FROM MY CREDIT CARD ACCOUNT AND RECOMPENCE ME WITH THE UNLAWFUL DEDUCTIONS TAKEN SO FAR ie £20.
well woke up this morning to find out £10.00 had been taken from my account from shopperdisc.co.uk never heard of them so done some internet searching an got there number an called them they said when i signed up with simply be catalouge it was from there i said i did not give anyone permission to take money from my account i want it stopped an a refund so they have now stopped it an gave me a full refund if anyone is having the same problem here is there phone number get straight on to them an cancel it before they rip you off more [protected] thanks
they have been taking £10 from my account without my permission since april
Hello Terence:
I just read your post and will be happy to assist you. I have checked our records and found your Shopper Discounts & Rewards membership. I have sent an email directly to the email address we have on record for you with details of your membership and a resolution to your query. If you did not receive this email, please contact me directly at mary@shopperdiscountsandrewards.co.uk.
The Shopper Discounts & Rewards programme provides great value to people who shop online regularly. We have thousands of consumers who save hundreds of pounds each year. Our discount offers and cashback deals make a real difference in this difficult economic environment.
Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time. If you have any questions about your membership, please call our customer service team at [protected] (freephone) or you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me, please reference this forum.
Kind regards,
Mary
Customer Service
Hello Asharntay:
The Shopper Discounts & Rewards programme provides great value to people who shop online regularly. We have thousands of consumers who save hundreds of pounds each year. Our discount offers and cashback deals make a real difference in this difficult economic environment.
Unfortunately there is a lot of incorrect information about Shopper Discounts & Rewards online. It is not possible to be registered based on data from a previous transaction. The only way you can become a member of Shopper Discounts & Rewards is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. You also need to create and verify a password and agree to our membership terms.
Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time. If you have any questions about your membership, please call our customer service team at [protected] (freephone) or you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me, please reference this forum.
Thanks,
Mary
Customer Service
unauthorised deductions from my account
I have as many others discovered that this company have been deducting payments from my account. I have never knowingly authorised this & am disgusted. In my opinion this is total fraud. I have contacted [protected]@shopperdiscountsandrewards.co.uk but received no reply. I today phoned the company & further payments have been stopped however I was refused a refund. The male was polite but unhelpful. I am extremely angry that you did not take a complaint from me. I demand a refund as have all other previous complainants.
Thought i should update. Having contacted Mary from customer services I have been offered a full refund. From a bad initial experience I am pleasantly surprised. Thankyou.
The complaint has been investigated and resolved to the customer’s satisfaction.
Since My son started to purchase from QVC about 3 Months ago I HAVE HAD £10.00 PER MONTH DEDUCTED FROM MY BANK ACCOUNT WHICH MY SON USED TO PAY QVC, i HAVE NOT SIGNED ANY AGREEMENT WITH SHOPPERDISC TO TAKE ANY MONIES I WANT THIS MONEY BACK IT IS NOW £30.00
I JUST CHECKED MY BANK ACCOUNT ONLINE AND SEE THAT THESE PEOPLE HAVE BEEN TAKING £10 PER MONTH SINCE JUNE THATS FOUR PAYMENTS I HAVE CANCELLED IT WITH THE BANK AND IM NOW HOPING I CAN SEND A EMAIL SAYING IVE DONE THIS. HOW THEY GOT MY DETAILS I DONT KNOW AND THEY SHOULD BE STOPPED.
I have been deducted £10 for the months of aug sept and oct. I did not authorise this to be taken from my account and wish to be refunded for the money taken out of my account. I will be sending an email to customer service and have contacted my bank.
holmesey71@yahoo.ie
Apparently when I purchased something on a website called Viva La Diva I unwittingly ticked a box which I now understand was Shopperdisc.co.uk. I thought it was to receive a discount on my next purchase but have now realised they have been taking £10 a month for 24 months therefore £240.00! I am absolutely furious about this and firmly believe it is a scam. I also think Viva La Diva are at fault too for allowing this to happen. Yes we can all say well you ticked the box and should have read the small print but if I thoroughly read every single set of T's and C's I would have no time to go to work!
I have just noticed that there was £10.00 taken from my account without permission from shoppersdisc.co.uk I have never heard of them and don't know how they got my account number in the first place, I would like it put back in my account before I take this to my lawyer and sue them for going into my account in the first place THAT IS THEFT TO ME AND I WANT IT PUT BACK ASAP.
DOROTHY WEIR
received my credit card statement and discovered £10 had been taken off by shopperdisc.co.uk as i have not had any dealings with this company and to my knowledge never used them they have taken money from my account without my knowledge or permissionmoney taken off on 12/10/2017 and i want a refund and a cancellation on any account set up by them or legal action will have to be taken
taking unauthorized payment for past 5 months from my account would want refunded asap or taking it further
I realised SHOPPERDISC are deducting £10.00 every month from my account. I contacted my bank to cancel the deduction but I was informed to get in touch with the Company to cancel. I will need refund of all the monies you took.
Unauthorised money taken from my account of £10 .I would like a refund. unable to find a current telephone number to speak directly to Shopperdisc
This company has taken 4 payments of £10.00 from my account i.e. 30.10.11, 31.11.11, 30.12.11 and 30.1.12 I was unaware of these transactions as I was away from home and did not check my bank statements until 9.02.12 when I was issued my latest statement and discovered two transactions on this statement. I contacted my bank and they informed me that this company had previously taken payments from my account. Today I checked my back statements thoroughly and discovered that they had in fact taken £10.00 on 30.10 and 30.11 as well as the latest two i.e. 30.12 and 30.1. I do not know what to do now as I don't know who these people are and therefore have no contact details. Can you help?
Scam - Charging for unknown payments
I have recently noticed in the last 3 days a pyment being taken from my account in the amount of £10.00 from Shopper Discount & Rewards, I emailed enquiring what this was for as I have never seen the name or compnay before and they stated i signed up after being on Pizza Hut but i do not recall ever doing this. I feel my rights have been violated as I did not ever sign up for this and I have now cancelled it but have lost out and I feel this is wrong.
Many Thanks
Nj Maclean
I didnt enter any payment details for it at all, it was a pop up i closed, I thoguht!
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently changed my email address so I got a letter from these people saying they couldnt contact me. On accessing the website I noticed all these complaints about them. I then checked my bank statements and found they'd been taking £10 a month since last May. I've no recall of ever using them! I phoned their automated system but I couldnt get to an advisor because I dont know my membership number. For that reason I couldnt log on. I did manage (I hope!) to cancel the theft from my account but I would like my money back!
Shopper Discounts and Rewards is an out and out scam. Their operation is, I suppose, legal but it is thoroughly dishonest. They manage to con large numbers of people in contributing to their coffers, and it is often months or years before the victims realise that £10 or so is disappearing from their accounts every month! It is high time that the government acted to close them down.
Hello Neil:
I just read your post and it's important to me that your concerns are addressed and your issue is resolved. I have sent you an email directly with next steps for resolving your query. If you happen not to receive my email, please contact me directly at mary@shopperdiscountsandrewards.co.uk.
Best regards,
Mary
Customer Service
Hello Mick:
I just realized that part of our customer service address is missing in the original response I posted. Please note that the correct address for our customer service team is customerservice@shopperdiscountsandrewards.co.uk.
Regards,
Mary
Customer Service.
Hello Mick:
I just read your post and would very much like to assist you. It’s important to us that your concerns are addressed and that your issue is resolved and it’s easier to do this if you contact us directly so we can find the details of your membership. This way we can help answer your specific queries. Please contact us at shopperdiscountsandrewards.co.uk or you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me directly, please reference this post.
Regards,
Mary
Customer Service
Unknown deduction from my bank account
I have been charged 10 pounds for last three months (Sep, Oct, Novv-2011).This offer was received by me when i booked for a national express ticket online a website named webloyalty offerd me 15 pounds discount on my next booking and apparently this shoppersdisc or shoppersdiscount started deducting the amount.I would appreciate if i could be helped on getting my money back.
Read full review of Shopper Discounts and Rewards and 63 commentsMoney withdrawn automatically
DO NOT USE SHOPPER DISCOUNTS
I have just noticed that they have been taken a regular payment of £10 a month from my credit card - an insignificant amount that hardly notices! The telephone number they supply on your statement does not work - try using [protected]. The last number is different. This is the number my bank gave to me. It works and you get through to someone to enable you to cancel your membership and to ask for a refund. However, they only offer 3 months refund. If you push then they will supply you a form to complete to request all payments to be refunded.
"As you requested during a recent contact with our customer service team on 15/08/2011, your membership with Shopper Discounts & Rewards was cancelled and you were provided a refund of your last 3 charges. It is our understanding that you have asked for an additional refund.
If you would still like to seek an additional refund we request that you complete the claim form available on our website. Please print out a copy, complete all details and either fax or post it to us :
Shopper Discounts & Rewards, PO Box 450, Sevenoaks, TN13 9HN.
Fax: [protected]"
GOOD LUCK AND PERSEVERE TO GET WHAT IS OWED TO YOU.
Hope this helps you get your money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Automatic debiting of £10 from my Account
Hi
Shopperdiscount.ccd has been debiting £10 from my account every month and I need to stop this. Can someone help? Will I get my money back. This has been happeneing from March 2011.
Thanks
Kathrin Phung
Hi Archerop,
Thank you so much for your advice. I wrote to them yesterday but they asked for more information. Did it happen to you too? Did they reply and ask you for more information (full address, original email request ... ). I will go to my bank on Monday next week to dispute the charges.
I can't believe this kind of stealing money from people's bank account is still happening given so many people reported it. I don't see it offers any kind of value/benefits but taking people's money without their consent.
Will keep you posted on how this turns out.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi
Shopperdiscount.ccd has been debiting £10 from my account every month and I need to stop this. Can someone help? Will I get my money back. This has been happeneing from November 2010
Thanks
Kate
hi kathrine
i have recently noticed that they have been takin £10 a month from my account too. i have absolutely no idea who shopper discounts are and why they are taking money out! i have reported it to my bank but they have asked me to e-mail them and stop the payments, but i have no idea what their e-mail is. so please if you have any idea how to stop it please wil you let me know. my e-mail adress is rayyan1310@hotmail.co.uk
Hello Kathrin:
I just read your post and I would very much like to provide you with information on Shopper Discounts & Rewards and to be able to address the concerns you have raised. I strongly recommend that you visit our online member forum, http://bit.ly/gy87cg where you can ask a question directly to our Community Manager. They will be able to provide you with further information and I hope be able to resolve your issue. Alternatively, if you have a specific question regarding your credit card and membership I strongly recommend you contact me directly at mary@shopperdiscountsandrewards.co.uk. If you do contact me directly please provide me with your postal code and the last four digits of your credit card number so that I can identify your membership/billing record.
Regards,
Maryo
Customer Service
unauthorised subscription charges
i noticed on my credit card statement that £10 had been deducted for shoppers discount on investigating further i found that i had been debited £10 for the last ten months i contacted my credit card company who informed me that i had signed up for this through ebookers i do remember clicking on the £15 refund but had no idea i had authorised payments of £10 per month
i telephoned shoppers discount [protected] or [protected] (cannot remember which) and was advised the last three months membership could be refunded and any further refunds required i would have to complete their refund application form my membership was cancelled (cancellation number given) and confirmed by email the refund application form was sent via an email which i printed completed and sent back to shoppers discount i received a full refund within seven days!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello Kazvic:
I just read your post and I would very much like to provide you with more information on Shopper Discounts & Rewards. I recommend you visit our online member forum, http://bit.ly/gy87cg where you can ask a question directly to our Community Manager. Alternatively, if you have a specific question regarding your credit card and membership I strongly recommend you contact me directly at mary@shopperdiscountsandrewards.co.uk. If you do contact me directly please reference this forum.
Regards,
Maryo
Cusotmer Service
deducting £10 from my account
I have emailed them the following:
On 25th May you debited my Barclays Bank Account with £10. REF 142 [protected] BCC. I have no idea why or what this is for. You also debited £10 on 28th April and I dimly remember visiting your site and understanding that I was paying £10 for a particular service. Please explain and if I have inadvertently signed up for some other service then I wish to cancel it forthwith. Please advise. Richard Jewson.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello Richard:
I just read your post and I would very much like to provide you with detailed information about Shopper Discounts & Rewards. It’s important to us that your concerns are addressed and that your issue is resolved so we've made it easy for you to find useful information about us and ask questions via our own Q&A forum, which you can find here: www.getsatisfaction.com/shopperdiscountsandrewards/questions/answered . We hope the site has answers to your questions but if you would like more detailed information about your specific membership then you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me directly, please reference this forum.
Regards,
Maryo
Customer Service
unlawfully taking £10 per month out of my bank account
I logged onto the website-shopperdiscount as a friend said there were lots of 'money off' vounchesr if you worked for the NHS. I am a nuse for the NHS so logged on to have a look-i only typed in my email address and continued to browse. Turned off the computer and thought no more about it until i received my bank statement-£10 is being taken out each month! This fraud, i was not informed of this and would dearly like to know how they got hold of my bank details! I want my money refunded!
The complaint has been investigated and resolved to the customer’s satisfaction.
I AM SO ANGRY AND REALLY FRUSTRATED! COMPLAINING TO THIS EVIL COMPANY IS DOESN'T HELPING ME OR ANYONE AT ALL. BUT TAKING ACTION AGAINST THEM IS THE BEST!
I FEELING SO STUPID THAT I UNAWARE TO MY BANK "RBS". MY VISA CREDIT CARD HAS PAID OUT TO THIS EVIL COMPANY FOR NEARLY 2-YEARS! UNTIL I REALISED THAT, WHAT THE HELL IS GOING ON TO THIS EVIL COMPANY ? IT HAS BEEN CHARGED & APPEARED ON MY STATEMENT EACH MONTHS WITHOUT REALISED THAT. I'VE NOT AUTHORISED THEM AT ALL WHATSOEVER!
THIS EVIL-SHOPPERDISCOUNT.CO.UK HAS BEEN STOLEN FR1OM ME AND FROM OTHERS BILLIONS OF POUNDSSSSS I BELIEVED!
I'M PRAY AND HOPES SOMEONE WOULD HELP TAKING AN ACTION AGAINST THIS EVIL COMPANY, I HOPES WILL BURNING IT HELL!
ALL I NEEDS FROM A MOMENT IS, TO CALM MYSELF DOWN, LIVE IN PEACE!
Hi i have just open a profile with this website (( COMPLAINTS BOARD )) on the Friday 23/04/2017 time 04.56 am
And when i had done my profile i submit complaints form to you, Regarding a company called (( SHOPPER DISCOUNT.CO.UK GB, )) who i found out a few days ago when i received my bank statement and on the statement is was saying that my Visa Debit account is over over drawn and i now for a fact that was not right so after me
going over and studying my my bank statement i found a company name on my bank statement who i have never heard of before or didn't now who they was or why they was taking money out of my bank account so after informing my bank of this matter and getting my visa debit card stopped i found out that this company shopper discount.co.uk GB have been taking £10.00p a month out of my account by pos and they have been taking it has far back as APRIL 8th 2017 and it could even be longer than that iam still waiting for my bank to check further back for me and to let me now when this company first started take the money out of my account...
So i have confirmed my e-mail by clicking on the link that you sent to my e-mail address but I've been trying to find in my profile the compliant letter about this company that i submit to you yester but i cant find it so can you please confirm to me that you have received my compliant letter witch was submitted buy Email to you yesterday mor . so look forward to hear back from you to confirm you have received my complaint and hopefully you will be abele to help me with this matter and to try get my money back from this company ...
THANK YOU YOURS MR' PAUL SARGENT E-mail ' sargent21@hotmail.com
Sunday 24/04/11 time 04.34 am.
Hello Johndeeuk:
I just read your post and I would very much like to provide you with information on Shopper Discounts & Rewards and to be able to address the concerns you have raised. I strongly recommend that you visit our online member forum, http://bit.ly/gy87cg where you can ask a question directly to our Community Manager. They will be able to provide you with further information and I hope be able to resolve your issue. Alternatively, if you have a specific question regarding your credit card and membership I strongly recommend you contact me directly at mary@shopperdiscountsandrewards.co.uk. If you do contact me directly please reference this forum.
Regards,
Maryo
Customer Service
Hello Patricia:
I just read your post and I would very much like to provide you with information on Shopper Discounts & Rewards and to be able to address the concerns you have raised. I strongly recommend that you visit our online member forum, http://bit.ly/gy87cg where you can ask a question directly to our Community Manager. They will be able to provide you with further information and I hope be able to resolve your issue. Alternatively, if you have a specific question regarding your credit card and membership I strongly recommend you contact me directly at mary@shopperdiscountsandrewards.co.uk. If you do contact me directly please reference this forum.
Regards,
Maryo
Customer Service
unlawfully takeing money from my bank account
toSARGENT
dateThu, Apr 28, 2011 at 9:54 AM
subjectShopper Discounts & Rewards - Cancel Confirmation [T2011042700V0S010Z2645446]
mailed-byshopperdiscountsandrewards.co.uk
hide details Apr 28 (2 days ago)
Dear Mr Sargent,
Thank you for contacting our customer service team with your enquiry about Shopper Discounts & Rewards. We are very sorry that you no longer wish to be a member of our programme. We will, of course, be cancelling your membership as you have requested and you will receive a refund of £120. This refund will appear as 12 credits of £10 each in your debit or credit card account within 10 working days. Unfortunatley we are unable to see if you have made use of the service.
We wish to assure you that we take the matter of data collection seriously. In your case, you entered your name, address, email address (then verified your email address), credit or debit card details and password (then verified your password) into the online form following your online transaction with Interflora and gave us your consent to use the information used for your purchase by clicking a 'YES' button below the following language:
'By entering my password as my electronic signature and clicking 'YES', I have read and agree to the Terms of Service and Offer and Billing Details and authorise Shopper Discounts & Rewards to use my name, address and credit or debit card information I provided for billing and benefit processing. I understand the first 30 days of benefits are free and I will be billed £10 a month thereafter.'
Every day Shopper Discounts & Rewards members enjoy cash back savings with hundreds of top online retailers, along with other great benefits such as Best Price Guarantee Protection, Extended Warranty Protection and much more. Our professional customer service team respond quickly and efficiently to customer enquiries about the programme and its benefits. Additionally, customers can have their membership cancelled at any time if they no longer wish to remain in the programme.
Please find attached a copy of the page to which you responded and entered your details.
We would like to thank you for trying Shopper Discounts & Rewards and, once again, we are sorry that you no longer wish to remain a member. We hope that you feel this matter has been dealt with to your full satisfaction. Please do not hesitate to contact us again if you have any further queries on free phone [protected] or via email at [protected]@shopperdiscountsandrewards.co.uk. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Sincerely,
Charlotte
305010
The Shopper Discounts & Rewards Team
This email is from Webloyalty International Limited ("Webloyalty"). Webloyalty is a limited company registered in England, company number [protected] and its registered office is at Po Box 450, Tubs Hill House, London Road, Sevenoaks, Kent, TN13 1BL, United Kingdom.
On April 27, 2011 at 7:54 PM, "SARGENT" wrote:
DEAR CHARLOTTE,
Thankyou for getting back so quickley to me about this matter,
but i have carefully read and study your reply to me and basacliy i totaly disagree with what has been said in this letter for a few resones
i truely can not remember buy flowers and i can honastley saye i never recived a £15 cash back voucher on what can i ask and if you are
saying i did then well you need to send me proof i used this voucher for what it was ever for becose rest ashored i never had or ever recived a
voucher . and can you allso proof to me that i have been logging on to this website and getting discount or what ever it does becose yet agian
i can ashure you you will not be abeal to find me log in to that site at all so there for why would i pay £10.00p a month for the last 13 month
and not use the that site ones .iam sorry its not common sence would you pay £10 a mth for something you are not gonner use
And you say that i was intiteled to all thes discounts of places can you please proof to me agian on one occashoin ive taken any discount
recived any offers you have sent and ive used it becose you should be abela to proof this to me if ive used any of thes offers or discounts
becose i honestley say in the hole 13thms this company has unlawfully takeing money from my bank account ive never heard or ones
recived any e'mail or corispondens from this company in the 13 months and if the company is say diffrant then they can send me proof
yet agian off dated e'mail or corispondents to me or my e'mail address with they should keep on file .
So i hope you can take all this in to consideration what i have said and show me proof of me use this website and proof of you sending me
discounts and voucher to me and me useing them .
becose iam sorry but i now for a fact you will not be abael to do that so there for i ask you to resolve this matter a.s.a.p. and give me a total
refund of all the money taken up to know witch is a total of £130.00p over the thirteen mths you have been taken it from me .
i would like to resolve this matter between use and calmley but has i expliand in my last letter to you i have had a meeting with my bank
about this matter and they have advised me to see there owen inhouse fraude team witch i have done and iam in the proses of getting all my
docoments redy for them to take the case on next week .
but i do not wish to take this matter any further if we can resolve this matter buy you giveing me total refund but if you deside not to do this
then resashured i will be takeing this matter to the fraude team at my bank and if i can i will report this matter to my local police station has iam
that confident in proofing to them that i have or never have had any nolig of you or you company or ever used your company .
So i look forward to your reply on this matter a.s.a.p and hope we can resolve this matter has quickley has posibel .
THANKYOU YOUR MR PAUL SARGENT, WEDS' 27/04/2011 TIME 19.53pm
On Wed, Apr 27, 2011 at 2:09 PM, wrote:
Dear Paul,
Thank you for contacting Shopper Discounts & Rewards.
Our records show that you or someone with access to your credit/debit card completed an online transaction with Interflora. After your transaction, you were offered the opportunity to join the Shopper Discounts & Rewards programme with a £15 cash back voucher and a 30 day free trial. Immediately next to the offer, the Offer and Billing Details were displayed. By entering your name, address and credit or debit card details and then clicking on the 'yes' button to accept the offer, you authorised us to charge the monthly membership fee of £10 to the credit card or debit card that was provided after your free trial period ended.
Shopper Discounts & Rewards is an online savings and discount programme that enables you to earn cash back rebates of up to 10% at over 800 online retailers. In addition, members can benefit from shopping guarantees and protections.
Please be assured that we would never have received your credit or debit card details without appropriate permission from the person who agreed to the membership.
We try to make the offer as clear as possible by placing the Billing details directly next to the offer and sending out a pre-bill notification email within the 30 day trial period. However, we apologise if there has been any misunderstanding in the offer.
Just to confirm, you do have an active membership with Shopper Discounts & Rewards. This membership includes many great benefits, and with your email address and password listed below, you can access them now and start saving.
Go to our site at www.shopperdiscountsandrewards.co.uk :
Enter your email address on file: [protected]@hotmail.com
Enter your password on file: yorki1967
If you decide to keep the membership, do nothing and the monthly membership fee of £10 will be automatically charged to your credit or debit card currently on file. To change any of your personal information or to provide a different card you would prefer the monthly fee to be charged to, visit your 'Member Profile' while logged onto the site.
However, after reviewing the membership if you decide Shopper Discounts & Rewards is not for you, simply follow one of the options listed below.
Call us free phone on [protected] Monday-Friday 8am-8pm and Saturday 9am-4pm or contact us by e-mail at [protected]@shopperdiscountsandrewards.co.uk .
Use our Benefit Cancel Centre by going to our 'Contact Us' area on our website.
You will receive an email from Shopper Discounts & Rewards confirming that your account has been closed.
Sincerely,
Charlotte
305010
The Shopper Discounts & Rewards Team
[protected]@shopperdiscountsandrewards.co.uk
[protected]
This email is from Webloyalty International Limited ("Webloyalty"). Webloyalty is a limited company registered in England, company number [protected] and its registered office is at Po Box 450, Tubs Hill House, London Road, Sevenoaks, Kent, TN13 1BL, United Kingdom.
On April 27, 2011 at 1:43 PM, "SARGENT" wrote:
hi hope you don’t mind me getting in contact with you regarding money been taken from my visa debit card,
well just over a week ago i received my monthly bank statement and when i open my statement i found out my account was over drawn by £6.00p and i couldn't understand why this was
so after looking through my statement i found a name on it witch i had never heard of before and that name was, ‘’ SHOPPERDISCOUNTS.CO.UK [protected] GB ‘’ and thats how it
appears on my bank statement and at the side of it taken £10.00p out of my bank account has i have never heard of this company or understand how the company have got hold of
of my card details to money out of my account I've no idear so there for i immediately informed my bank of this matter has i do believe it to be Froude has i don't now who this company is
and to my amassment i found out that the company has been taking money out of my account since 12/04/2010 last year a total of £130.00p am so shock at this matter aim now in talks
with my bank and there anti fraud team regarding this matter and at the moment just getting all the documents and statement together ready to pass on to the fraud team .
but my bank advised me to try contact this company or your company regarding this matter witch i did do i rang the tel no’ [protected] on sat the 23rd April 2011
and i got connected to a gentleman witch i must say he was very unhelpful because i didn't want to give him my details because at the end of the day he could have been any1 at the over
end of the line so basically he was very harsh and very rude he more or less said it probably was me who had agreed to to this money been taken and that i must have click on to a link or something
and more or less it was my problem i try explaining that I've never heard of that company never have i ever received any confirmation about this company and since talking to the gentleman on sat
I've gone through all my E-mail's incoming and have search through my junk mail of both my e-mail addresses witch are this one [protected]@hotmail.com and [protected]@sky.com and i can not find anything
what so ever to do with this company what has been sent to my emails addresses at all has you can understand i can not go back as far as last April has junk mail is deleted every so often ..
Well i think i have explained more or less everything i can to you on this matter and i hope you can help me on this matter and if i can help any further please do not esertate getting in contact i now you
will need to see my statement has proof that is ok and at the end of this letter i will give you my details and a contact number if you want to get in touch with me because aim not Shure what over details
you might or want off me so please do get in touch if need bee and hopefully can resolve this matter hope so .
thank you again for looking in to this matter for me ...
YOURS MR PAUL SARGENT
15 RIDGWAY STREET
MILES PLATTING,
MANCHESTER.
M40 7FZ.
TEL’NO, [protected] or mobil [protected]
bank is NatWest at Portland street Manchester.
27/04/2011 time 13.11pm wensday
brenda who ?
who is this
I signed up to web loyaly by clicking on a link which read;
" your booking is complete, click here to claim your £10 cash back voucher on your next the trainline.com booking"
after completing a purchase from thetrainline.com.
I've recieved loyalty vouchers from the likes of ebay, lovefilm, paypal and national express with no issuse, and although I was naive to input my details and card number, I've never before completed a transation without, my card security code or any security questions.
I wasn't even made aware I authorising a monthly direct debit until AFTER I'd signed up. As there was no link to unsubscibe I had to phone my bank and cancel my card.
A phone number was offered but by then it was obvious to me that webloyalty were basically a scam, so I didn't fancy paying to argue with someone employed to act a barrier between me and my comsumer rights.
Although you do have to be naive to give your details, the "service" seems designed to catch you out and trick you into a transaction, while making it impossibe to cancel. And still attemps to pose as a bonafide company by issuing confusing smallprint as so called "terms and conditions".
I'm pretty sure Web loyalty will be either banned from trading or forced to drastically change how it operates in the near future, and I'm totally appauled that more trusted companies such as thetrainline.com and interflora allow their sites to be infiltrated by these fraudsters.
In my experience, agreeing to any transaction will be precided by a CLEAR description of what you are purchasing, and followed by a CLEAR confirmation of what you have agreed to.
WEBLOYALTY PROVIDE NEITHER. THEY ARE FRAUDULENT, ILLEGAL AND SHOULD BE STOPPED!
Taking money from my debit card
I recently noticed a charge of £10.00 on my online banking, with the reference to a business named www.shopperdiscounts.com - to which i tracked down to www.shoppersdiscountsandrewards.co.uk - somewhat different!
I rang my partner to check if he had ordered anything - his response was no so at this point we were both confused as neither of us had ordered from this website.I was at work so got on to tracking the website down to find a contact number, my partner was in town near a local bank branch so popped in to speak to a customer advisor. They could not track down details to who it was from except the reference to this website - which come up with various links on google, and also some complaint websites such as this one. I read the first comment that mentioned about ordering tickets from the trainline and instantly alarm bells rang. My partner only purchases a train ticket for my mother in January (were now in febuary) so i rang him back and said do you remember anything from the trainline website - ive seen a similar complaint where someone has ended up being subscribed and having a monthly charge to this company - he was totally baffled but remembered he had a pop up appear that offered a form of cashback and subscription free to this discount website - which he clicked to exit - were both not into these schemes often more than not they end up being too good to be true, and he also being the typical bloke would not sign up to anything like this. I found a website similar name called www.shoppersdiscountsandrewards.co.uk - slightly different - which i found interesting just by luck that I decided to use the contact number on their website - and what do you know - it is them! As soon as i started talking about im confused im ringing up on the off chance that its your company I had a reference on my bank statement, the woman instantly said you have been charged? I said yes and I want to find out how and why? The lady i spoke to Rachel - said my partner would of clicked on this and agreed to the terms and given our bank details - he didnt, she also said he would of been recieving emails - but his email account is not accessible - yet they also have our address nothing through the post though!
She said he would of knowingly entered his details - but he didnt, the bank said often these pop up windows you click to dissapear and they stay present hidden behind your screen your inputting bank data into and therefore copying any details - and using them - is this right? This is the bank telling us this.
Just want to write a more up to date complaint from someone else who has experience this problem - in relation to the trainline website.
Hope this helps you get to the bottom of the situation like a previous complaint letter on here helped me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello JadeB28:
I just read your post and I would very much like to provide you with information on Shopper Discounts & Rewards and to be able to address the concerns you have raised. I strongly recommend that you visit our online member forum, http://bit.ly/gy87cg, where you can find useful information about us and also ask questions to our Community Manager. They will be able to provide you with further information and I hope be able to resolve your issue. Alternatively, if you have a specific question regarding your credit card and membership I strongly recommend you contact me directly at mary@shopperdiscountsandrewards.co.uk. If you do contact me directly please reference this forum.
Regards,
Mary
SCAM!!!
They kept charging my credit card $12.00 for a membership I never signed up for. Don't know exactly how they get your information, however, it has something to do with buying products online. When certain online companies use Shopper Discounts to process your credit card you sign up for a membership; then they charge your credit card $12.00 a month. There is no way to cancel unless you give them a membership number (which no one has because you never even knew you signed up for the con-corporation) or your credit card number; yea, like I am going to give them my credit card number again. IT IS A SCAM! Stay clear of Shopper Discounts. They got me for $48.00!
Missing 10 pounds
i enjoyed shopping online while I lived in the U.K, especially off this site lookfantastic.com
Whenever I confirmed payment, I would get this offer of a voucher for 10 pounds off my next purchase. I clicked 'approve'. The next thing I know, my Lloyds TSB savings account is being debited for "shopper discounts.co.uk" and "MY-TIME-REWARDS.CO.UKCD" for 10 pounds each!
How is this happening? Is it possible to get my money back?
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello:
I just read your post and would very much like to provide you with detailed information about your membership. It’s important to us that your concerns are addressed and that your issue is resolved and it’s easier to do this if you contact us directly so we can find the details of your membership. This way we can help answer your specific queries and cancel your membership if that is what you want. You can contact us by calling our customer service team on [protected] (this is a free phone). Alternatively, you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me directly, please reference this post.
Regards,
Mary
Customer Service
Shopper Discounts and Rewards Reviews 0
Overview of Shopper Discounts and Rewards complaint handling
-
Shopper Discounts and Rewards Contacts
-
Shopper Discounts and Rewards phone numbers0800 731 99350800 731 9935Click up if you have successfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number 0 0 users reported that they have successfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number Click down if you have unsuccessfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number 0 0 users reported that they have UNsuccessfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number
-
Shopper Discounts and Rewards emailscustomerservice@shopperdiscountsandrewards.co.uk100%Confidence score: 100%Support
-
Shopper Discounts and Rewards addressSentinel House, Airspeed Road, Portsmouth, England, Hampshire, PO35RF, United Kingdom
-
Shopper Discounts and Rewards social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed complaints
Unauthorised debit from my Credit Card acountRecent comments about Shopper Discounts and Rewards company
Unauthorised debit on my credit card
Contacts Direct
5 reviews
Struggleville
1 review
Boxed
17 reviews
Mr. Rebates
10 reviews
WatchMaxx
15 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.