Shoppers Drug Mart
Reviews and Complaints

Online shopping - ticket 02852184 - order 53430410 - amount $197.75
The original order was made on October 18 and cancelled 5 minutes after.
I received the refund on October 28, after having to call a few times because it wasn't processed on October 18.
This weekend, Sunday November 10, I was charged (on my card) $197.75. This charge was NOT authorized.
November 11, I called 3 times. The second time, I was pretty much told that I don't know what I'm talking about. The 3rd time, I talked to Dare (he said to be a manager). He again told me that nothing was charged on my card, when I already confirmed with the bank that I was charged. Today talked to Ines and Dare again.
They don't know what they are doing because they are still saying I wasn't charged.
Dare told me the ticket was sent to head office. I then told him I want someone from head office to call me back today. 1- I want my money back today. 2- And I want a full report of what happen. Because no one should have touched this in November because it was already dealt with in October.
Thanks
Sophie Gagnon
[protected]

October 31st I purchased two of the above product. I opened one and tried to use it on my nail. It claims that the purple side evens out nails, blue side buffs and sand mist grains remove stains and ridges. There are absolutely no grains and it is just like a piece of foam and totally usless to do anything with nails..
I had opened the one, tried to tell the associate that is was no good, but due to the fact that it had been opened, could do nothing about it. I did get a refund for the one that I had not opened.
I feel that I should have had a refund for both as they are NO GOOD!

Mike Holtom Pharmacy Inc
Kincardine Ont
[protected] 3

I purchased a wrist brace about a month ago, due to symptoms of carpal tunnel syndrome.

I was wearing it for 8 hours a day about 3 times a week. It was holding together fine, for about 3 days, then the velcro stopped holding.

The velcro is not dirty or have anything on it to prevent it from holding properly.

I will be in the processing of doing my daily work tasks and it will come undone.

This is a very unsatisfactory product.

I would like to speak with someone about resolving this issue with a very unsatisfactory product produced and sold in your stores.

You can reach me at [protected]@gmail.com

The photos speaks for itself. 100% pure discrimination. "Women's health first" - Imagine a shopping bag stating "White people's health first". This is no different. ALL discrimination is wrong, in every form. How is a large corporation allowed to get away with this blatant discrimination against men? I, my husband and all of our friends and family are now boycotting this brand. Just like the millions did with Gillette products.

as much as profanity is not desired, my belief is that the girl at the kingsway location(murray st) is correct, when in canada english is our language, and to speak any other in a business setting where canadians are the customers is unsettling and rude on the service representatives part, obviously suffering the wrath of profanity
which i construe as a person upset, maybe shopper's should apologize as she was not in the wrong

I purchased a watch on 10-27-19 and could not try it on in the store so I took it home and tried it on. It was too small. I took it back to the store on 10-28-19 in the morning and was told that the company policy is not to accept returns which I can understand on cosmetics and such but this is a watch. Also, the sign says come in and get a flu shot it does not say only when there are 2 pharmacists on duty. It should at least say the hours.

I called customer service on september 4th to resolve a problem that was caused by an employee at shoppers who failed to activate the two lowes gift cards that my father bought for me as a house warming gift for buying my first home. On september 4th I spoke with Francine K who emailed the steps I had to follow to get my lowes gift cards activate properly. On September 4 I completed all the steps as i was told..
No one had contacted me for a while so i emailed again on september 16th, again no one replied to me. On september 24th i called back again, spoke to someone else who also agreed that this was unacceptable. They informed me my case had been approved and that my two lowes gift cards would be activated on the 25th of september i received an email from Christine on the 25th of september that stated that shoppers would give me two $100 "shoppers gift cards" to hopefully resolve my issue.. And this was my reply to her on september 25th
Honestly I don't really think that's fair, so I don't want to do that.. The gift cards were a gift for home improvement(Lowe's-tools-supplies) cause we just bought our first house. I would also like to bring to your attention my complete and utter embarrassment having both of the cards decline standing inline with a cart of 2x4s and tools then having my grandma have to put the $189 on her visa and wait two weeks for me to get payed to refund her out of my pocket because this issue was not resolved when I first called.
I called on september 4th about the problem, I was given a case number. I emailed the photos I was told to email that same day.. No one responded for a few days, so I emailed and again no responded, I called multiple times throughout three weeks, the phone would pick up off the hold music and hang up until september 25th I finally got to speak to someone who then told me it had been approved and that I would either have my lowes gift cards activated or be sent new lowes gift cards.
I also think its unfair that im being offered replacement cards that can only be spent at "shoppers" stores and that I have had to wait this long for the improperly activated gift cards that are due to your staffs accident.. I don't buy anything from shoppers because its to expensive, I buy the majority of my food and essentials from dollar stores, alot are the same brands for a fraction of shoppers prices.

I would like a cash refund so I can spend the money on what it was intended for Or I would like minum $300 to of set the cost to purchase stuff at shoppers versus other store's.
Thank you
Looking forward to a quick response to resolve this issue.

It has been over a month since I emailed and no one has returned my email, and again when i'v called two times i'v gotten through and explained my situation and then they put me on hold and it hangs up.

My case number is
Case Number: [protected]

Please contact me asap to resolve this issue.
Thanks taylor jones

Be aware

Be aware! My wife got prescription for hormonal treatment. We went to shoppers drug mart pharmacy at dundas rd/clayhill rd.in mississauga. The pharmacy dispensed wrong and dengarous drug. Instead of hormonal drug they gave my wife prozac! Likely before taking it my wife checked the name of the prescription (she had it before) and alerted me. We went back to the pharmacy to verify and they admitted that it was wrong drug. It is not the first time that particular pharmacy makes mistakes or can't read the prescription correctly, not mentioning verifying it with a doctor!
Do they care that they can kill someone one day!