SignaPay’s earns a 1.0-star rating from 10 reviews, showing that the majority of merchants are dissatisfied with payment processing services.
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I had to return the credit card machine, but they still charged me $825
I had to return the credit card machine, but they still charged me $825. It's so frustrating! I don't understand why they would do that. I called their customer service, but they were no help at all. They just kept saying that it was my fault and that I should have read the fine print. But honestly, who reads all that stuff? I thought returning the machine would be a simple process, but apparently not. I'm really disappointed with SignaPay and I won't be using their services again.
Representatives have been told over and over to stop calling and trying to sell us stuff, but they won't take us off their list
Representatives have been told over and over to stop calling and trying to sell us stuff, but they won't take us off their list.
I never heard of this company before and never used it, but they charged my card for $107.71
I never heard of this company before and never used it, but they charged my card for $107.71. On July 7, they took out $107.71. I never heard of or used this company.
Is SignaPay Legit?
SignaPay earns a trustworthiness rating of 77%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for SignaPay. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of SignaPay's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Signapay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Signapay.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
SignaPay as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Signapay.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- SignaPay's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- Signapay.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The signapay.com may offer a niche product or service that is only of interest to a smaller audience.
- SignaPay protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Hi there!
Hi there! I've sent over all the stuff and details I need to get some outside assistance. I want to reopen the case, but the location has changed. I'll include the new address in the support documents. Thanks for your attention and help!
I ain't happy with SignaPay, man
I ain't happy with SignaPay, man. They ain't stickin' to their word 'bout satisfaction guaranteed or cancellin' anytime. I've been tryin' over and over to cancel their service, but they just won't do it. And to top it off, they keep chargin' me for stuff I ain't even used in over a year. The agent who sold me this mess won't even bother answerin' my calls or texts. I want my money back pronto and I want this cancellation to happen right now.
I signed up for the service in June, but not even a week later, I called to cancel the service
I signed up for the service in June, but not even a week later, I called to cancel the service. The person I talked to said it's fine, they see that I'm not using the service and they will cancel my account. Recently, I realized that they never canceled the account. It's been almost a year now and I've been getting charged. I called SignaPay's customer service and they told me they can't give me a refund, even though their system shows that I never used their services.
Sales/Marketing calls from "This is Amy from Signapay right here in Charleston
Sales/Marketing calls from "This is Amy from Signapay right here in Charleston..." I get lots of calls from different numbers saying "This is Amy from Signapay right here in Charleston..." Different numbers all the time every week, sometimes even multiple times a week. My answering machine gets filled with these automated marketing/sales calls. I didn't even know what Signapay is, and I got so frustrated that I decided to try and stop them. Especially after seeing the same complaints on the ComplaintsBoard.com website. I'm just a regular person, not a business.
SignaPay sales rep Sallie *** signed my biz up for credit card processing on 27-Feb2020
SignaPay sales rep Sallie *** signed my biz up for credit card processing on 27-Feb2020. She said SignaPay would pay up to $500 to end my current merchant agreement. I asked for it in writing, but lost the note. I called SignaPay, but no response. I haven't canceled the old agreement yet, with its $599 fee, cuz I need SignaPay to confirm they'll pay the $500. Product_Or_Service: Credit Card Processing Servces
SignaPay took $2500 from my account and I can't get it back
SignaPay took $2500 from my account and I can't get it back. They said I did an unauthorized transaction with my business. I've been doing the same kind of transaction for 25 years. I talked to them and showed proof that it was legit, but they said I have to give the customer a refund (even though SignaPay has the money) and then go to my bank to stop the refund. I told them I can't use their service anymore (I switched to a different company) and they have to handle it (since they have the money). They said they would call me back, but I waited three days and had to call them. I think they're just giving me the runaround and trying to drag this out.
I signed up for SignaPay credit card services as a merchant
I signed up for SignaPay credit card services as a merchant. I paid upfront to purchase the credit card reader. The plan I signed up for was a no fee plan. SignaPay was supposed to make money only from transactions. I have never used the service, not even once. But after a year, I received a bill stating that I failed to complete an audit and owed a penalty. I called their office, really angry, and told them I owed nothing and to cancel any further service. They were really rude and hung up on me. I didn't think much of it until I audited my business account and discovered that they had fraudulently made withdrawals from my bank account, totaling over $1,800. I reported the fraud to my bank, and they agreed because SignaPay hadn't even done a single transaction with my business. Since then, I have been receiving letters from their "collection agency" demanding payment to avoid legal action. It's such a disgusting way to run a business. I will spread the word through word of mouth, social media, etc., about my horrible experience with SignaPay and advise others to never do business with them.
SignaPay Reviews 0
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About SignaPay
One of the key strengths of SignaPay is its commitment to providing innovative and cutting-edge payment solutions. The company understands the evolving needs of businesses in today's digital age and continuously strives to offer the latest technologies and tools to streamline payment processes. Whether it's accepting credit and debit card payments, implementing mobile payment solutions, or integrating e-commerce platforms, SignaPay has the expertise and resources to meet the diverse needs of its clients.
SignaPay's payment processing services are known for their reliability and security. The company employs robust security measures to protect sensitive customer data and ensure secure transactions. By adhering to industry standards and regulations, SignaPay provides peace of mind to merchants and their customers, knowing that their payment information is safe and secure.
In addition to its advanced payment processing capabilities, SignaPay also offers exceptional customer support. The company takes pride in its knowledgeable and responsive customer service team, which is available to assist merchants with any questions or concerns they may have. Whether it's troubleshooting technical issues, providing guidance on payment solutions, or offering assistance with account management, SignaPay's customer support team is dedicated to delivering prompt and effective solutions.
Furthermore, SignaPay understands the importance of transparency and simplicity in payment processing. The company offers competitive pricing structures with no hidden fees, allowing merchants to easily understand and manage their payment processing costs. With straightforward pricing models and clear terms, SignaPay aims to build trust and foster long-term relationships with its clients.
Overall, SignaPay is a reputable payment processing company that stands out for its commitment to innovation, reliability, security, exceptional customer support, and transparent pricing. By leveraging its expertise and staying at the forefront of industry trends, SignaPay continues to empower businesses with efficient and effective payment solutions.
Overview of SignaPay complaint handling
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SignaPay Contacts
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SignaPay phone numbers+1 (800) 944-1399+1 (800) 944-1399Click up if you have successfully reached SignaPay by calling +1 (800) 944-1399 phone number 0 0 users reported that they have successfully reached SignaPay by calling +1 (800) 944-1399 phone number Click down if you have unsuccessfully reached SignaPay by calling +1 (800) 944-1399 phone number 0 0 users reported that they have UNsuccessfully reached SignaPay by calling +1 (800) 944-1399 phone number+1 (877) 751-2891+1 (877) 751-2891Click up if you have successfully reached SignaPay by calling +1 (877) 751-2891 phone number 0 0 users reported that they have successfully reached SignaPay by calling +1 (877) 751-2891 phone number Click down if you have unsuccessfully reached SignaPay by calling +1 (877) 751-2891 phone number 0 0 users reported that they have UNsuccessfully reached SignaPay by calling +1 (877) 751-2891 phone numberDirector Of Marketing+1 (800) 944-1399+1 (800) 944-1399Click up if you have successfully reached SignaPay by calling +1 (800) 944-1399 phone number 0 0 users reported that they have successfully reached SignaPay by calling +1 (800) 944-1399 phone number Click down if you have unsuccessfully reached SignaPay by calling +1 (800) 944-1399 phone number 0 0 users reported that they have UNsuccessfully reached SignaPay by calling +1 (800) 944-1399 phone numberTechnology Partnerships+1 (972) 330-2883+1 (972) 330-2883Click up if you have successfully reached SignaPay by calling +1 (972) 330-2883 phone number 0 0 users reported that they have successfully reached SignaPay by calling +1 (972) 330-2883 phone number Click down if you have unsuccessfully reached SignaPay by calling +1 (972) 330-2883 phone number 0 0 users reported that they have UNsuccessfully reached SignaPay by calling +1 (972) 330-2883 phone numberFraud Prevention
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SignaPay emailsrobynr@signapay.com94%Confidence score: 94%Marketingjasonp@signapay.com93%Confidence score: 93%Itmichellej@signapay.com90%Confidence score: 90%Itsupport@signapay.com85%Confidence score: 85%Supporttomm@signapay.com84%Confidence score: 84%sales@signapay.com83%Confidence score: 83%Salesrecruitment@signapay.com79%Confidence score: 79%
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SignaPay address4100 W Royal Ln Suite 150, Irving, Texas, 75063-2254, United States
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SignaPay social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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