Singapore Airlines
Reviews and Complaints

I travelled Sydney - Delhi on 22.01.0217 from SQ 212 & SQ 406 via Singapore.

My PNR No - YJZWHS

Upon arrival at Delhi I noticed my luggage is broken from top edge and the steel wire has come out.
It was a bag with Priority tag :(
I discussed with your staff on duty ie Ms Mayuri and she discussed on phone with Supervisor Incharge Mr Jameel who was too busy to come to location.

She took pictures and asked me to communicate further on this email. She denied to give me any incidental report form on spot.

After a follow up for 12 days with Pooja I got a copy paste general mail probably being sent to all suffered.

Pathetic is the only word...

This is against an official within the airlines who has revealed my travel information for my flight to singapore from delhi booked on 5th feb 2017

Its really shocking to know that someone can easily access the details not sure of the means, wherin its claimed to be highly confidential. Please investigate and i expect you to take strict action against who has revealed the confidential data or else i will surely teake a legal action against the airlines

Ritika Verma

Dear Sirs

I have been a solitaire member for quite a few years ( [protected]) and traveled on SQ317 FROM London on 21st Sept..

Foe this flight I decided to try new Premier economy service as Sterling pound so weak currently.. just to see what its was like..

Firstly my first seat ( 35/k) I think it was, TV didn't work. Got moved to a centre aisle seat.. again that didn't work. Moved again to 3rd seat. While this worked, after one episode of anything the TV froze and had to be rebooted by a stewardess. I'm not a movie watcher so every time watched a half hour comedy, there had to be a reboot that took at least 15 minutes.. I'm pretty sure I had to get this done 10 plus times during flight but eventually stopped as I felt awkward and that it seemed like I was torturing your busy staff..

one of your senior staff gave me a voucher for 100 dollars SGD, but that doesn't compensate what was the most frustrating flight I have ever had with SQ

I was so annoyed I booked biz class for return flight on 28th from Jakarta and Singapore and this brought total bill to 4600 stg.. which I would have paid if I had just booked all business class in first place .. I realise this was my choice but honestly when you have a 14 hour flight starting at noon which makes sleep difficult I couldn't face prospect of the same technical problems again

I'm in Indonesia again in early March and feel like shopping around Thai, KLM and others..

Very disappointed..

Order Reference No.: KSO-[protected]-0093771 Invoice No.: [protected]-092847 Order Date: 16-Nov-2016
Inbox
The above order is for a silk scarf for which I used points and paid the balance. The order was placed on 16th November 2016. I have not received anything from Singapore Airlines. I have emailed them 3 times and not had any reply nor any acknowledgement of my emails.
My points have been deducted from my account and my funds have been taken from my bank account.
DHL have told me that no goods have left the SIA warehouse although a cargo number has been raised.

I was travelling with singapore airlines flight no. SQ406 from singapore to new Delhi on 24 Jan . By the time I was waiting for my luggage at new Delhi IGI airport it was covered with certain syrup and was sticky I had to clean it so that I could carry it and when I reached home I found out somebody has tampered with the lock of my suitcase and my suitcase one zip was opened up.
And during my flight for was not served as it was mentioned.

I have been a very satisfied and happy kris flyer member. Whenever I call kris flyer hotline to purchase sia tickets since 2005.
On jan 11th 2017, 1900hrs I called kris flyer hotline as stated in the promo code " pasilver' to purchase tickets to london.
I was assisted by a male staff named ' malcher '. He was clueless about the "pasilver" and I had to explain about the 5% discount for seniors purchasing sq tickets. After giving both our kris flyer membership numbers, I then gave my flight schedule 25th june 2017 on sq 318 and return on sq 319 on 9th july 2017 to london and also the price was shown $ 1, 197.80 per person.
While speaking to him (Malcher) on the phone, my son was also going to book his flight as we were suppose to fly together but because of " pasilver' we had to go thru' kris flyer hotline.
Malcher, kept repeating that he could not locate the price $1, 197.80 which I have given him. He kept repeating "flexi' a few times. I, told him my computer showing the price and flight details was in front of me and how come he cannot locate?
I had to tell him, it was under the "economy super saver" and not "flexi". To my surprise, he said on his side the details was not updated. The impression I got was ' omg', singapore airlines' infrastructure was so outdated and lousy?. He said, he needed to call me 10mins later after he has updated his side. I specifically said I need both me and my husband to be on sq 318 and return on sq 319 at $1, 197.80 price, to which he said not to worry and will get back to me 10mins later.
After 15 to 20 minutes, I called again and was attended to by a lady 'wei ting' and told her I had spoken to malcher earlier about my flight purchase and she said will get malcher to call me once he is done.
By the time malcher called, he said he got both of us on sq 318 and sq 319 to london and back, and after the 5% discount under "pasilver' my ticket per person is $1, 382.80. I ask him how come the price of $1.197.80 after 5% discount becomes more " expensive "?. To which he replied that the ticket cost $1, 417.40. I told him my son just got his ticket at the $1, 197.80 price as I was speaking to malcher earlier. He then said my son was lucky and the last one to get that cheap price $1, 197.80.
Therefore, due to this slow, not updated and incompetent staff, malcher, I ended up paying numerous times more for my tickets with a pathetic 5% discount 'pasilver' promo (About $25 to $35 discount).
We, my family, siblings and friends fly " sia " so that, as citizens of singapore, we support our national carrier "sia ", even though it cost more than other airlines at times.
I was very angry, unhappy and dissatisfied with " malcher:'s slow service.
Now, I am skeptical and disillusion with sia services and find it meaningless to support sia.
Singapore airlines used to be ' one " of the " best" airlines in the world, set up by our founding fathers, but not anymore.
Time for singapore airlines to sit up and pull up their socks or risk losing more customers (especially citizens who support our national carrier".
Sia ").

Yours truly,
Sun yock fing.

Dear sir / mam,

My name is kajal patel, I like to let you know that I am really very disappointed with my journey with singapore airlines. I traveled with my 6 months old baby on 29th dec from sydney to ahmedabad. I like to point you out some issues I had.

1). My baby was crying and flight was full, I request them to find out one extra seat where I can go and feed my baby (breastfeeding) but they said they don't have. Than I requested to let me go in first class to just feed my baby for 5 minutes so I can make him calm. But they didn't allow me. I don't want to seat in business class in whole journey, just wanted to feed my baby as flight was full.

2). At singapore they missed one part of my baby stroller. It was very hard to walk without stroller with my 6 months old baby and luggage.

3). From singapore to ahmedabad they asked me meal for my baby but they didn't provide me.

4). Finally when I reached to ahmedabad they lost my whole stroller. Flight was landed at 9.30 pm but I walked off from airport at 12.30 with some of the airport staff. They keep sending me here and there for complaints regarding my stroller. I got my stroller after 5 days.

5). The guy called my dad 12.00 at night to come and pick up stroller from 25 km far from my house, it means half way to airport.
But I said no because my dad had accident, he can't walk.

Anyways I am waiting for your positive reply.

Sorry to take your time.

Really very very disappointed, it's already a week but I didn't get any reply.

Kajal patel.

Booking reference 6elhiq
Travel date 15-16th dec 2016
Flight mi473

It is always a disappointment to try and book a singapore airlines flight and only get a silk air ticket. The service is often regrettable but on this occasion we experienced ineptness, rudeness and a total lack of care for us that demanded a complaint, and then some explanation from singapore airlines.

Rarely have I ever felt threatened on an air flight and fearful for the safety of passengers. Not so much myself but my wife, particularly the lady next to me and certainly the poor lady across the aisle from the drunken man in front of us, who was hounded throughout the entire flight.

When raising our concerns the flight staff’s resolution was to move us, the people complaining, rather than address the belligerent, rude, drunken, restless fool in seat 6d. This man was not slightly under the influence but seriously drunk and getting worse from the alcohol already in his system. He reeked of it. The more we tried to get something done the more we were patronised by the staff. The silk air staff did not want to have to deal with anything and this was evident by the fact that after some time they disappeared entirely for the rest of the flight leaving us to deal with the problem and not even responding to the call button. This man could have been seriously ill but nobody checked on him or us. The lead flight attendant was particularly annoyed at us for asking her to do something about this potentially explosive situation but promised she would monitor it. This was an outright lie. What was infuriating was that once the flight was airborne they admitted that they knew he was totally under the influence but still allowed him on board. Thank you very much silk air. This is pure negligence.

As soon as this person was on board he was loud and rude and bothering other passengers. Once he eventually sat down he straight away inclined his chair into the face of the lady next to us and the flight attendants commenced ignoring his actions from this point. We had to ask for him to be asked to put his seat into the take-off position, more than once.

Following this, he:
• yells at us, calling us “i###ts!” and “a##holes!”
• tells us he can do as he wishes and again reclined his seat.
• got very aggressive when asked a third time to put his, yet again, fully reclined seat back in the upright position for take-off per the airline rules which the staff were conveniently ignoring for this particular guest.

Then, during the flight, he was:
• continuously and violently changing his seat position.
• regularly pushing the seat in front of him and letting his table drop and then shoving it back.
• swaying to a point where he almost fell off his chair several times.
• muttering profanities aimed at us and then mumbling along to himself.
• turning around and staring angrily at us.
• throwing his pillow around.
• drumming seats and singing loudly in bursts.
• loudly snorting and sniffing and wiping his grossness on the seats.
• bothering the lady across the aisle who was obviously also seriously concerned.
• annoying other passengers trying to sleep.
• flicking water onto people including children.
• grossly ogling the serving attendant, when she bent over, like some pervert, and
• at one point put his half-finished coke can on the serving tray which the serving staff had not realised, until we told them, which could have been served to other passengers.

We had no chance of sleep for fear of our safety and to ensure that nothing happened to the lady next to us directly behind this man or the one sitting across from him. The airline attendants were well aware of our discomfort, but not once did they check on us. When they walked past they could not storm past fast enough. Furthermore, this man was surrounded by mothers with children as he was in the second row to the front behind the partition to business class.

Up to the point of the end of the food service I have never witnessed such skilful ignoring of a situation by flight attendants. The overhead compartment opposite this man must have been checked twenty times to avoid facing us or him as they went past pretending to be too busy. When handing out the hand wipes they ignored the fact his seat was inclined to the full extent when everyone else was complying with the rules. Then as we point this out we are the ones made to feel we are causing inconvenience.

At one point the man seated in front of him who was with his wife and young child stood up and faced the man for it must have been half an hour. Obviously concerned and tired of having the back of his seat belted this was what he had to resort to although meekly not saying anything because he had his family there to protect. Nobody checked on him either.

His friends next to him were also drunk, but quieter, although his direct neighbour was encouraging him to be obnoxious. These other two passed out so hard they could not wake them for their food let alone to put their chairs up so that we could eat. Not that the staff was concerned about our comfort and not that we were able to eat. Despite feeling ill from the disgusting behaviour and stench I was not prepared to be hemmed in by the table in case swift action was needed. My wife simply did not have the room to open hers.

During the night at around 1.10am this man puts on his call light, not for the first time, but in a restless stupor. This was walked past at least three times by staff. He was in no state to be on a plane and the staff knew this yet there was no concern for his health, or ours. He could easily have been ill or choking on his own vomit but I guess the staff would leave this to us as well.

Finally this fool went to sleep or more accurately passed out. Unfortunately though it was a fitful sleep but better than anything any of us behind him got and not for long at all.

I reiterate that the lead (Senior) flight attendant after hearing us, promising to check on us and monitor the situation did not once come back from business class after that discussion. At least not to see us. Not any one of them did. Furthermore, the attendant who admitted to allowing the drunk on the plane, upon exiting, after no food and no sleep and full anxiety for the nightmare 4 hour flight, smiled at us and said “see, he wasn’t that bad. ”

What sort of training are these people getting before employment with silk air? Is there any psychological screening process?

Then on the next leg to brisbane (Sq245) we were looking forward to the superior service of singapore airlines but things did not get that much better. Although we were surrounded by a better class of citizen, this plane was antiquated and the space where we were up the back was ridiculous. Seats were so crammed in that you had to physically wedge yourself between the rows to get to your seat. The entertainment system was so old that we could not read the words on the screen and in fact I could not get low enough to see my screen when the person in front reclined. My wife could not adjust the brightness enough to see her screen.

To top it off, when the meals came around, the main meal, we were offered only carrot cake and nothing else. Having had enough by this time I complained and they managed to find alternate meals for us. Not the regular menu meals. My wife could not discern what hers was but we ate anyway as we thought it would be better than cake and we had not eaten on the previous flight. The lounge also had poor options at the early hours of this horrendous morning.

Upon arriving in brisbane my wife fell extremely ill and after a day and a visit from the doctor had to be hospitalised and we are certain that it was the meal from singapore airlines. She had serious poisoning and needed to be put on a drip.

I have been a gold krisflyer for many years now and although I have noticed a steady decline in quality as new planes and places age, the service has always been good on singapore airlines and I expect better. But silk air has never been good and is getting even worse. They struggle to keep up with the simple duties and hence cannot cope with any new or difficult situation. It is a discredit to singapore to even be associated with this budget d-class operation. But it has never been this bad. If this treatment is what people on your awards programs get then this is simply not good enough.

All your planes that I fly on these days are full to the brim and fares have not dropped, so the revenue is maximised, there has even been an increased number of flights to brisbane and other cities. Please don’t let the service deteriorate to a point where singapore, once ahead of the game, are now sadly lagging other providers. Please do something about silk air standards for the sake of your own reputation and to keep long-term customers like myself from finding alternatives.

I look forward to a reasonable response.

I travelled along with husband Arvind Minocha in Premium Economy from Singapore to New Delhi on 2nd January 2017. Our seat numbers were 32 H and K. We asked and paid for one bottle of Royal Salute whisky and an Iris eye massager with the Sgd voucher for 200 dollars. According to the catalogue we were supposed to get a 200 ml bottle of the same whisky as a gift. Unfortunately the crew did not give it to us. I ask you to look into the matter immediately and let me have the complimentary 200 ml bottle which i am entitled to.
Thank you very much.

I am a pps member (Kris flyer member number [protected]) who flies singapore airlines frequently. On 30th december, I flew back with my family from london heathrow to singapore on sq 305. Our booking reference was 8mf607. My husband simon padley and my 5 year old daughter isabelle padley flew with me. After many hours flying from london to singapore, we were severely jet lagged and tired as it was a uk day flight.
We were extremely disappointed that our luggages did not turn up at the belt. The helpful ground staff helped us to finally locate it within changi airport as it had been misplaced elsewhere. This meant we had to stay over 1.5 hours (After long haul flight and time difference) to wait for the last luggage on belt and then wait further to get it transferred back. This was a straight forward flight direct from london to singapore with no connections so I do not understand why our luggages were not directed to our luggage belt but to somewhere else in changi airport.
Considering this is the second time I am facing luggage issue in 3 months, I find it sub standard and not really acceptable. The last time the problem was attributed to the incompetence of hong kong international airport when I also lodged a complaint for my luggage failing to turn up.
I hope to hear from singapore airlines on process improvement and mitigating controls to deliver a higher standard of delivery.
I worked and lived in the uk for 7 years and had not faced such an issue with british airlines and london heathrow airport despite the volume of passengers they deal with so singapore airlines and changi airport still have areas for improvement.

We were transit passengers at singapore airport from london travelling home to brisbane flying bus class with sia - lhr to brisbane was excellent, good lounge at heathrow great ground staff and cabin crew.. Then arrived at singapore lounge at 6.15am generally good facilities apart from the food.. Poor choice all asian food luke warm in ban marie's and as a chef I would question the food safety of this. Coffe machine not working and no staff assisting. Then onto flight sq245 - priority boarding called at the gate but random economy passengers chose to board instead. On board had to queue for facilities as economy passengers were using them - cabin crewe no where to be seen. The actual inflight entertainment was that published in the in flight magazine was not what we actually got. We had very little choice - only choice of 8 movies most of which we had seen on previous flight! Then we were asked to choose from brunch menu which was awful but we were hungry so we opted for the crepe filled with scrambled egg ancd chicken sausage breakfast - 1st we got very tired looking fruit which I left then I got my breakfast which was luke warm with almost runny eggs which I sent back and again I question the food safety standards of serving look warm food particularly eggs. I was served a fresh hot meal still my husband didn't receive his eventually after I had finished they realised they had been forgotten him by which time he was so over it he declined the meal. Then we and other passengers needed help with the beds... My husband had to go find cabin staff as they were all sat talking. Later before we landed offered a pastrami sandwich or chicken and rice both of which were almost inedible. A lady passenger hadn't eaten anything since heathrow as there were no vegetarian options. She didn't know she could have a blanket of that her seat went into a bed until my husband asked cabin crew to assist her... I flown for many years with sia for economy and more recently business class - I don't expect to have such terrible service disgusting food and rubbish inflight entertainment on these flights - we are not wealthy people or business men and we pay a hell of a lot of money for these flights - it seems to me that they are very old aircrafts to and from brisbane - I heard other people complaining and saying qatar and emirates are much better - you really need to raise your game singapore airlines!

I purchased a flight for 4 April 2017 from Singapore to Male that used a Singapore Airline plane (SQ462) . Subsequently a Silk Air plane (SQ5482) was substituted, which is of an inferior quality being their budget airline. Singapore Airlines refuses to make any sort of compensation - they will not even provide a lounge pass. They are happy to take my money which I choose to pay for a specific quality of service but refuse to make any compensation now that they have substituted an inferior one. I should receive compensation for the reduction in quality of service they are forcing on me.
The airline representative I spoke to yesterday 4 January 2017 & today 5 January 2017 was Iris, Reservations Manager in Australia. I advised her I was submitting this complaint on this site.

Hi,
My flight sq378 from singapore to milan malpensa 29/12 was switched (due to the delay of your company in the flight before from phuket to singapore) and split to 2 flights singapore to zürich flight sq346 and zürich to milan lx1616.
This caused a big delay of approximately 5 hours. Besides the fact that we purchased a direct ticket to milan that cost more.
Me and my husband that traveled together were told in your station in the airport to sent you a letter to receive compensation.
Maya schwartz and gabriele grego
[protected]@yahoo.com

Hi there my name is jasmeet kaur, I traveled on 15th dec 2016 from singapore
To sydney flight number is (Sq251 23:15. Food I had in the air craft was disgusting, after eaten my meal had really bad pain in my stomach and started vomiting all the time in the plane washroom, after that I struggled all way to my arrival destination.

When I got home, my hasband took me to hospital. Then doctor founded was worng food. I was in the hospital, I couldnot go to work for a week.

I had very experience with you guys.

Please get back to me asap.

We travelled on 20 Dec 2016 from Heathrow to Sydney via Singapore. Our flights were upgraded to premium economy because of the extra comfort. We sat in row 34 E, F, G my daughter sat in E and had no entertainment for the flight. Same again on the flight to Singapore. Row 32 D, E, row e never had entertainment fir the computer flight. This was a holiday of a lifetime for us and the staff did try to reset the screens on both occasion but they never worked. You can appreciated we rely heavily on the entertainment for long haul flights and it was difficult for us. The service on be flight was superb but the lack of entertainment let it down and we would like to make sure we do not have a repeat on the flight home and would like you to confirm how you can assure this fir leave if mind

Thank you

Complaint sq119 & sq 660

On 24/12/2016, i & my family, four (4) of us checked in klia for our confirmed flight on sq 119 etd 8.30pm to singapore for our connecting flight on sq 660 etd 11.00 pm to chitose, sapporo. Somewhere along the this flight route i lost a black kipling luggage with a krisflyer name tag under my wife's name dwee wai fun. The bag content my ski suit, warm inner wear, boss & massimo dutti 's over coat amongst toiletries & essential nutrients for maintainence of my health & blood pressure.

I am very disappointed with the situation of leading to my missing luggage & is made worst by the way the whole situation was handled. Here are the chronicle of the events from the time my family & i, four (4) of us checked in our luggages in klia:-

We checked in at about 7pm in the sq counter. All the four (4) luggages were checked in and i received the respective copy of the bag tags bearing the nos [protected]/2/3/4. The luggages are checked in thru to our destination of chitose, sapporo. The respective boarding passes were issued for my family & i respectively
There was a double delay of the arrival of your flight sq119 causing delay of one & half hour departure of sq119. It took off from klia at about 10pm.
Upon knowing the delay, i personally spoke to your sia manager on duty, mr. Yap in your krisflyer lounge in klia. He personally assured me that sia will take special care to put in our 4 luggages in a special marked container for urgent transfer upon its arrival into changi airport to our connecting flight sq660. Because i specifically told him that we will not board sq660 if our bags cannot be transferred on time due to the very cold condition here in sapporo.
He was being helpful & assuring that the luggages will be on time to be transferred on board sq660. Though he told us to double confirm with the staff on duty in changi before we board sq660
We arrived the boarding gate for sq660 about 11.00pm which is also delayed pending arrival of another flight from indonesia for the passengers also connecting to chitose.
I was told to board first pending the transfer of the luggages. The staff on duty told us that she will update me later on board the flight before departure. The new etd of sq660 was 12.40pm. (1 hour 40mins from the initial time of 11.00pm)
Certainly we were grateful for the delay as we made it on board & was confident that our luggages will have been transferred safely on board sq660 with so much more time to spare. The confidence i have with sia's service gave me lots of comfort.
However, i was very surprised when the staff on duty updated me 5 mins before the closing of the plane door for departure, that one of my luggage in specific the last luggage bearing the no [protected] is confirmed not transferred yet & in the process of looking for it
The straw that broke the camel's back happened upon our arrival in chitose. When i could not locate my luggage, there was no sia staff to attend to my predicament. My family & i spent more than an hour in the airport trying to report our lost luggage.
Eventually, when you sia staff appear, she doesn't seem to have any knowledge nor have any update or information of our luggage. This is very disappointing indeed! It is very very disappointing & i am very shocked that no one from sia singapore has taken the initiative to update their overseas colleague of this condition when i have made numerous emphasis on my luggage knowingly inadvance that the said luggage is already confirmed not loaded.

I do understand that my luggage may be miss placed but i do expect that sia being rated one of the world's best airline to be more professional in handling this particular situation.

To date at this moment of time, i have yet to receive any further update from any of your sia staff of my luggage's where about! This is now more than 40hours since we last checked our luggages in for the flight sq119. I expect much better from sia. I am still awaiting your update! There should not be contradicting update from different staff at any time. This creates much doubts! This is reflect very badly on sia...It's very shocking that a non located luggage as i was updated 5 mins before departure became a lost luggage in chitose because it is supposed to have been uploaded on board as told by your sia staff ! I wonder how the luggage be loaded on board sq660 when it is on the move?

Please do enlighten me as i certainly expect a justified explanation to this. Lastly being a highly rated best airline in the world certainly doesn't do justice to me, being left stranded here in chitose with only my jean, t-shirt and my back pack containing my family travel documents amongst other personal things.

I have been a faithful customer to sia as shown by the status accorded by sia to me as a " solitaire pps " member for years now. Hence, i would deemed that its only justified for sia to carry out a thorough check of my case and to update me truthfully as a true reprsentation of sia's status as a world class professional airline!

Chu chee ching
Pps # [protected]

Passenger list

Wife - dwee wai fun
Son - nicholas chu chien chuan
Son - brendan chu chien wei

Hello, my wife, myself and my daughter travelled on flight SQ305 from LHR to Singapore on 15th December. We were sitting in row 50A, B and C. During the flight a passenger in seat 49B was very rude to us and told us to shut up when we were having a normal conversation. For the whole flight he had his seat fully back and would not put it up to vertical when we were given our food. We asked the flight staff to ask him to move it forward on a number of occasions but he would not move it and they would not force him to do it. He was rude to them as well. In addition, the people behind asked us not to put our seats back so my wife and daughter were squashed in a small space and were not able to have a comfortable flight. I would like to raise a complaint against that customer (I suggest you mark him on your list as a difficult passenger and put him away from others (e.g. at the back of the plane). I would also like to complain about the way we were treated as your staff did not take control of this passenger which caused my family to be distressed on this flight. My wife was a doctor and actually helped with a situation where a teenager had an allergic reaction to a bit on the leg of that boy and helped resolve this medical condition. Although we were given some money to spend inflight on our next travel I would like to ask for some more compensation e.g. a free upgrade to business class on our return journey on 2nd January. Our booking number is Z8ZE3S. We will be travelling from Sydney to Singapore then from Singapore to LHR so a free upgrade on either the Singapore to LHR section or both sections would be much appreciated. Thanks Keith Watson

Dear Sir/Madam,
My family and I had recently took a flight SQ660 from Singapore to Sapporo on 8th Dec 23.00 pm arriving Sapporo on the 9thDec 7.30 am.

It was a horrifying experience for my two children and I as our luggages packed with our snow and winter clothings did not arrive.

It was snowing heavily outside and we barely had sufficient warm clothings to prepare us for the cold weather. It was at that time-5.C

It was disappointing that Singapore Airlines made no attempt to explain and apologise to us. Our luggages only arrived on the 11 th Dec, two days after our arrival, which was another let down.

Throughout the three days, we couldn't participate in the outdoor activities as we were all not equipped with the condition of the weather.

Kindly address the issue appropriately and do come back to me soonest.

Regards
Teo Ker Sin

I, Lie Yana Dewi would like to make a complain against the service that we had on our flight from HKG to SIN on flight SQ 891 on 14 December 2016 by one of your crew member. Her name is Seah Xing Wei.

I was really dissapointed about her service towards us on that day. Because so far we had been flying with singapore airlines many times and never had such a bad experience that we faced on this flight.

The case may sound simple but it seems just an easy way for her to say "NO" towards my grandson without any solution.

We actually went with the big group tour from Jakarta on 9 December 2016 by SQ 955 to SIN and SQ 866 to HKG
the return sector on 14 December 2016 by SQ891 from HKG to SIN and SQ 966 from SIN to JKT.

We had no issues on other sector except on the flight back from HKG to SIN on SQ 891 by FSS Seah Xing Wei. What she did was...
My grandson, Arnold Federico Purnomo had a child meal...yes he had his meal early before they started with the meal service.

But what happened was when FSS Seah Xing Wei offer an ice cream for each and every passenger on board but ...she didn't give one for him. ...and that's why when my grandson ask her ...her simple answer just "NO"...that my grandson can't have one since he had a child meal !

Is that one kind of service that we had to receive from one of the best airlines in the world for just a cup of ice cream and make things big different bcoz he just had a childmeal ?

My grandson was crying that time and i believed Ms.Seah had seen that too...
but she had no reaction towards what she did towards my grandson...
I couldn't believe for such a bad attitude from your flight stewardess Seah Xing Wei.

If I had to pay to a cup of ice cream on that flight I will do so...!

I was really mad and really dissapointed towards this kind of service that you had done to us on this flight.
Even all of our friends from our group tour saw my grandson was crying and they knew what had happened...and they said your service is so really "BAD and CRUEL" toward the kid.
In future all of us said we will think again if we have to fly with Singapore Airlines if we are going to experience this kind of service...!

It may be acceptable if this happen to an adult...but he is just a kid ..!

Can you please reply to my email and explain about this bad service that we experienced?
([protected]@yahoo.com)

Hopefully in the future this situation will never happen to other passengers.
since everyone know that Singapore Airlines is one of the best airlines in the world...
but after this flight, we have different opinion on this

Attached are the proof of our boarding passes on that flight.

Thank you for your attention.

Lie, Yana Dewi

The last two weeks are totally catastrophe for me. First I met a terrible delay in China. Then I had a transfer in Singapore, but I was changed to another flight because of the delay. I even asked several times whether my checked-in baggage will be fine, but finally it lost. After that, no matter how hard I try to contact them, no one response. The staff in Barcelona she hung up my phone, how could that be?