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Singapore Airlines review: Refund

A
Author of the review
7:22 pm EDT
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I requested a refund for flights:
This is the message from E-dreams
Hi Adele,
Your trip cancellation is confirmed and your refund of AU$ 1782.90 has been issued. It should appear in your account within the next 7-10 days.
You’ll find all the details of your request below.
eDreams booking reference: [protected]
Trip cancelled
Refund issued
This is the notification I received from Singapore Airlines:
Refund notice: 618 [protected]
Place of Refund:
Date of Refund: 12 March 2024
Ndc
Ndc
Sydney
Sydney
Refunded Tickets: 618 [protected] 1234
AMSTERDAM/KIM MISS
Refund Information
Coupon: 618 [protected] /C1 From: MEL To: SIN
Coupon: 618 [protected] /C2 From: SIN To: HKT
Coupon: 618 [protected] /C3 From: HKT To: SIN
Coupon: 618 [protected] /C4 From: SIN To: MEL
Fare Refunded: 805.00 AUD
Tax Refunded: AU 70.00 AUD
E7 1.50 AUD
E7 1.50 AUD
G8 0.70 AUD
G8 0.70 AUD
L7 6.80 AUD
SG 13.80 AUD
TS 31.00 AUD
WG 8.68 AUD
WY 52.23 AUD
Admin Fees: Cancellation fees - 805.00 AUD
Net Total: 186.91
Refund notice: 618 [protected]
Place of Refund:
Date of Refund: 12 March 2024
Ndc
Ndc
Sydney
Sydney
Refunded Tickets: 618 [protected] 1234
AMSTERDAM/ADELE MISS
Refund Information
Coupon: 618 [protected] /C1 From: MEL To: SIN
Coupon: 618 [protected] /C2 From: SIN To: HKT
Coupon: 618 [protected] /C3 From: HKT To: SIN
Coupon: 618 [protected] /C4 From: SIN To: MEL
Fare Refunded: 805.00 AUD
Tax Refunded: AU 70.00 AUD
E7 1.50 AUD
E7 1.50 AUD
G8 0.70 AUD
G8 0.70 AUD
L7 6.80 AUD
SG 13.80 AUD
TS 31.00 AUD
WG 8.68 AUD
WY 52.23 AUD
Admin Fees: Cancellation fees - 805.00 AUD
Net Total: 186.91 AUD

Desired outcome: I was told that there was only a 20% charge by E-Dreams.Singapore Airlines is charging an admin fee of $805I would like this cleared up. If I am going to be charged $805 x 2, I might as well keep the flights.

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  3. Singapore Airlines emails
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Singapore Airlines Category
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