Sirius XM Radio review: Consumers beware of sirius radio! 56

oh.. and if we dont make any sense on the phones its because
A: We are sooooo tired of explaining the SAME thing to 500 pissed off people who just argue with us and expect us to bend company policies. As if we have an "erase bill" or "refund all the money" button we can just click to make all your problems magically go away.

B: We are all REALLY high. or drunk. or tweaked the [censor] out. some of us havn't slept in 2 or 3 days. We may place you on hold to go snort some crystal meth in the bathrooms.

C: You people are RUDE. You call cussing and hollering. as if thats going to get you anywhere. AHAHA. We just hang up on you or transfer you to the spanish department. We sooo do not have to put up with your [censor].

The complaints are true, stay far away from Sirius!

After reading complaint after complaint about Sirius Radio billing dept. on various internet forums, I decided to subscribe, but pay by "MAIL INVOICE ONLY". That way, if they were as bad as people say, then they wouldn't have my credit card number to bill without my permission.

Later, I called to Cancel my subscription about a month before the renewal date. They asked for my telephone number, and then told me that I couldn't cancel my account because I didn't have an account.

Then I got a bill in the mail that had my account number on it. I called just before the renewal date, and specifically canceled by providing the account number.

A month later I got an email saying that I owed them overdue payment. I called and spoke with a supervisor: He said that he saw the record of my earlier call requesting to cancel the account, but that I had failed to ask for the "Cancellation Department" and that until I spoke with them, the overdue amount would continue to increase, and that they would hand the bill over to a collection agency. Then he hung up on me. (That was a Sirius supervisor!).

I called back and spoke with a different supervisor. I explained that I had been trying to cancel over and over, and he said that I didn't really have to speak to the cancellation dept. He said he would cancel the account and delete the balance due. (Thank You Pedro for at last canceling the account!) He also said I could verify that he had cancelled it and deleted the balance due by logging into the website, with a new ID and password that he provided.

Finally, I'm done with Sirius, and my advice is the complaints are true, stay far away from Sirius!

every letter you recieve from sirius has the terms and conditions on it, and when you sign up with a representative we are REQUIRED to notify you four times of the automatic renewal. . Nobody screwed you over, you were being careless.

when i purchased my lifetime plan i was told that i was allowed 3 transfer at a cost of 50.00, nonw 4 years later i am thinkin of a new car, so i called to ask the procedure. i was told that the tranfer is only good in the same vehicle if i have to replace it what a rip off

I leased a Mercedes Benz in June of last year. It's my secong one. I didn't have any problems with the first one. This time Sirius Satelite radio's trial period was over and now they are sending me invoicees, past due invoices and calling me "everyday", and I mean "everyday from their phone [protected]. This started about 2 months ago. I was so annoyed 1. because I didn not want to renew the service and 2. because i couldn't understand a word of what the person was saying, maybe they operate out of asia or hevaens knows where, instead of providing wor to someone in America, where we need it.
I have just hanged up with them. It is Sunday March 13th, and they have called me on Sunday, transfered me to a supervisor. I explained I do not have the service. She insists that I activated the service, when I do not have the service in my car. She told me, again in her broken english, that I "had" to pay the invoice.
I am sick and tired of this, will send them a certified letter tomorrow, will not pay their invoices and if they want to collect, they will need to take me to court, and see what the judge will say, because I "will" be in court. This is complete and total abuse. I suggest to people reading this not to do any business with Sirius, ever. Mercedes Benz should do something about this too.

I have a 2008 Town and Country Van, I am now replacing my Radio for the 4th time. I truly Love my Radio but the last three times even the Dealer could not figure the problem out. My dealer is 45 miles one way so its no fun running up and down the highway especially with the price of gas the way it is. I called and spoke with a representative but could not understand a word he was saying My dealership (Albertville Dodge) is wonderful and they have done all they can for me But even the dealer should not have to through these issues.

I received several emails from Sirius that they couldn’t bill my credit card because it was expired. I didn’t have an auto-renewal on the account and when I purchased the service, I paid for 3 years. Two years into the service they are saying they need to bill me to renew it, which was what the auto-renewal bill was for. I repeat I did not have an auto-renewal on the plan, I never agree to those terms.

Since I paid for three years and they were billing me at the two year mark I decided to cancel my service since I don’t want to work with such a disreputable company. I called them to make sure they understood to cancel my service. The representative I got barely understood English but I tried to explain I wanted to cancel my service. Instead he insisted that he would give me 5 months for some price, I told him I had no interest in continuing the service. After quite an ordeal I thought he understood what I was saying. This was Feb 15th.

On March 19, after receiving several emails saying they were still trying to charge my credit card, I called them back to see why they haven’t canceled my service. I waited 20 minute for a representative to answer. They said they were trying to bill me for the service and did I want to cancel the service. By this time I didn’t even own the vehicle anymore and told them so. After the conversation they asked me what I wanted to do. Again trying to explain I didn’t have the vehicle (and I wanted to active a new vehicle) and cancelled the service back in Feb they still were asking what I wanted to do. I couldn’t seem to get it across to the representative (again didn’t understand English) that I didn’t want the service, was not going to pay for the service on that vehicle and I didn’t own the vehicle anymore. The representative then asked if I wanted to speak to a supervisor to cancel my service and I told them I definitely wanted to speak to them.

The supervisor got on the phone (after a 10 minute wait) and asked what they could do for me. I went through the whole scenario again and she asked me what I wanted to do. So I went through the whole thing again and still never seemed to get it across to her (she did not understand English any better than the others). The supervisor finally said let me transfer you to a supervisor to cancel your service and put me back on hold without even trying to understand what I was trying to say and that I wanted to activate a different vehicle. I waited on hold for another 20 minutes with no answer I finally hung up.

I still don’t have resolution on the ordeal. I was actually calling to activate my new car as well as figure out what was going on with the vehicle that I no longer owned, but ended up with no resolution on the issue and no service on the new car.

From my perspective Sirius is the worst ran company and the worst customer service I have ever had the unfortunate dealings with. Even trying to give them business they weren’t able to understand what I was asking for or trying to explain.

I, too have been scammed by Sirius. I signed up for the 5 for 20 (5 months for $20) and was told that all I had to do was call and cancel prior to the end of the 5 months to avoid any further charges. I did just that. Do you think they canceled it? Noooooooo. I've been going back and forth with them for three months, filed BBB complaints, written the CEO, and complained to Customer Care (6 times). They now have sent it to a collection agency. Outstanding amount: $39.00. Sirius is a scam- they will do whatever they can to keep charging you, even when you cancel. I can't figure out why the AG's office have not pulled their plug yet. They are a nightmare to ever get involved with. Right now, I am in communications with Chrysler to let them know I will never buy another vehicle from them, since they are all equipped with Sirius. I don't want it, even if it's free...cause we all know nothing is free, especially when Sirius gets their hooks into you! Don't walk away...RUN AWAY fast from any dealings with Sirius.

In 2007 I purchased a lifetime subscription to Sirius for a Stiletto that I was using in the car I was driving at the time. In 2008 I traded that car in for a 2008 Jeep Liberty with a factory Sirius unit. Since I had a free trial subscription with the new car I waited until 3 months later when that subscription expired and called Sirius requesting that the lifetime subscription be transferred over from the old Stiletto to my Liberty. "No problem", the customer service rep said. I found out only yesterday that Sirius never transferred the lifetime subscription to the Jeep Liberty as I requested. To make matters worse, Sirius had been charging my credit card for a subscription that I should never should have to had to pay for in the first place. The rep I spoke to on Sirius' "Customer Care" line (if you can call it that) told me in no uncertain terms that they could transfer the lifetime subscription for a fee of $75.00. I told her that in view of the fact that Sirius has been hosing me for about three years' worth of subscription fees, I should not have to pay that fee. Unfortunately that got me nowhere with this particular rep. I was also told that if I cancelled Sirius altogether that I would lose the lifetime subscription permanently. Ultimately I decided to let the subsciption on the Jeep expire and removed the credit card information from my account. I also decided to let the trial subscription for a new second car that I bought last year expire as well. I dashed off an e-mail to the "Customer Care" department for whatever little bit of good it might do. The situation at the current time is that I have two cars with Sirius radios, neither of which has an active subscription, and a lifetime subscription that applies to a Stiletto portable radio that I haven't used in three years. Sirius will not get another dime from me until and unless this issue is resolved to my satisfaction...which is to have the lifetime subscription transferred to either one of my two cars without the payment of the $75.00 fee. If they decide to do the right thing, I will purchase a subscription for the other car. We'll see what happens.

Just an update to my previous complaint. I was able to get my problem resolved by notifying the New York BBB. Two days after filing my complaint, a corporate suit called me to resolve the matter. Don't waste your time talking to the overseas agent. They care NOT!

I purchased a life time subscription to sirius radio only to find out that the subscription can only be transferred to three radios. If you have a three year lease on a car that means your "LIFETIME" is nine years. Additionally you will be charged $75 dollars for each change making this the biggest scam I have ever encountered. With only 3 years left on my "lifetime" (just activated my last three year lease radio) I guess I should enjoy my last moments.

Okay, all this tells me I made a wise move... I was recently called by a rep to extend my son's three month trial on his new Toyota, of which he has neither seen nor driven, as he is a military member currently in Iraq. The rep then stated, "No problem, call back to our customer support and get the service deferred until he returns, so he can take advantage of the three months trial, and thank him for his service from me" . Sounds good, so after two reps and an hour or more of explanation, the answer is no, we don't do any kind of military deferment on service, but I can stop it and restart it later, we'll wave the fifteen dollar activation on your first bill. What bill, I ask? Well, the subscription you'll have after the free month, she states. After some lengthy discussion, I end it all by saying, just revert right back to the original term, let the trial run out as scheduled a month before my son returns, there will be no "relationship" as she put it. Not only will they not get this account, let alone any credit card info, the one year service on my new Chrysler van will have no chance of a continuation, though I do look forward to the rep's attempt in the near future. Surely, one of the worst, if not THE worst, examples of customer service I have ever experienced.

same here - i returned a leased vehicle so i told them to not renew - which they did -- as precaution i cancel and changed my credit card info so they wont try anything ... also my cell has autoreject feature ... these people are unbelievable, i check my cell log and there it is - their # multiple times ... SIRIUS-LY they are ###!

I am absolutely appalled by Sirius right now that I am ready to jump out a window. So here goes my issue. I initially contacted Sirius about 3 weeks ago to have a replacement (reburshished) radio sent out to me since my current radio had died on me. After a constant run around with Sirius I finally was connected with someone who took my order and sent me a radio to my work address. I paid for the shipping of this radio. I was very specific about my work address which included a suite number and company name. Well after a few weeks went by, I finally checked the UPS delivery info to try and find out where my radio was, with the airbill that was initially emailed to me, just to find out the person did not add my company name nor suite number. The security guard would not sign for the package and it was sent back to sirius. And that wasnt even a big issue if you can believe it. The really bad stuff comes next.

So tonight I contacted sirius to have them send me back out the refurbished radio and this is where everything went from bad (not having my radio) to worse if you can believe it. So here goes.

I contacted Sirius this evening to see about having another radio sent out to me. Well i was soarly wrong in thinking this task could be handled. Not because Sirius refused, but no one could transfer me to the proper department. I was literally transferred SIX times and I kid you not, SIX times. I kept telling my story, over and over to all six people and no one could help me.

I have no choice but to cancel my subscription since no one is capable of handling my problem. All I wanted, was the replacement radio that was initially sent to me, resent. I dont mean any disrespect by that statement, but come on, SIX times being transferred around in your phone queue.

I am currently on hold once again, waiting for the cancellation department, which is the SEVENTH transfer. I am not confident, I will even be transferred to the proper department.

So I just spoke to a Sirius rep who could not complete my order of a new radio, since the old one, according to your system, was in transit, which it is not, and it turns out he is not able to process the re order of the unit.

Now I am on hold waiting for another rep who I am now told can correct the shipping information. This is number EIGHT and I am now at 3 hours or not having my issue resolved.

I am so disappointed in Sirius and feel like my money that I pay each month, has been taken right out of my pocket. Its really not fair that Sirius puts their customers through all this aggravation and headache.

I have no choice but to cancel my service, since no one is capable of handling my problem in your entire company. I've been a customer for quite a long time and its sad to leave you guys, but I have no choice.

So sad that a company like this can do such a thing to its customers.

We had Sirius radio in 2 cars for 6 years. I called to cancel, and after all this time was offered a GREATLY reduced rate. I chose to cancel anyway and asked to have my credit card reimbursed for the charge. They DO NOT DO THIS . After many calls, more than 2 months. I am still waiting for a refund check. When I called today, I was told it would be 4-6 weeks. This is the same 4-6 weeks it would take the LAST time I called.

please do not ever get involved with this company this is by far the worst company i have ever dealt with . my account has been charged over 6 times for an account that i dont even have i spoken with customer service twice they said because they cant pull up an account with my email they cant help me but yall can help yall selves to 30 dollars every month they cant find my card bank information on file but somebody is using it i have been getting the run around for 3 months now i have a ordered a new card and is still getting charged