SiteMile’s earns a 2.4-star rating from 28 reviews, showing that the majority of customers are somewhat dissatisfied with their themes and plugins.
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Purchased product that does not work and has no function
I bought, they sold me, a Ship me theme more than 7 years ago, and since then they can't deliver a functional theme, a theme that works. All the time I have conversations with I think one of the main people in the company, Andrei, he keeps saying that we need a little more, and it's almost not, I sent them all the defects that need to be fixed, to make the...
Read full review of SiteMileLifetime Membership Wordpress Theme.
We paid for the lifetime account and tied 2 themes. Both were broken, and support was included so we opened a ticket.. Day after day no answers. After weeks of not getting any response, I opened up a dispute with Paypal. I provided the proof and then they got back to us. They gave their word they would fix the theme and help us, if we stop the Paypal case. I let them know I would be happy to remove the case if they help us as agreed. Well weeks pass and nothing but delay after delay. if your looking to buy from them, just understand, most of the themes are broken, We work with Wordpress daily, this is not a professional company to work with. Steer clear.
Desired outcome: refund and I hope I save people from making the same mistake working with this company.
Pricerr theme -Sitemile
I bought the Pricerr theme on sitemile for black friday under the order [protected]. I paid for the expensive Pro Custom offer, with all extensions and 15 hours of custom work included.
It took me only 3 days to discover that the product does not work. So I asked for a full refund as per Sitemile conditions - 7 days to ask for refund with no questions asked.
Andrei first tried to convince me to continue with his product, and then when I insisted for a refund he said he would. 10 days later I have only received empty promises and no refund. This issue is now with my legal insurance.
I have now received a refund from sitemile so my complaint is resolved.
There was an issue with the credit card company in your site, but now it has been resolved
Is SiteMile Legit?
SiteMile earns a trustworthiness rating of 11%
Not worth the risk. Protect yourself and your money by staying away from SiteMile.
Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
Exercise caution when using sitemile.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.
SiteMile protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for SiteMile. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Sitemile.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Sitemile.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- Sitemile.com you are considering visiting, which is associated with SiteMile, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
- Several positive reviews for SiteMile have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
- Adult content may be available on sitemile.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
Want to modify the widgets
I got their theme on 22 october 2022 and its all good , the only thing i cannot see from where i can modify the widgets in order to modify the homepage. The chat was good with them, but they must be out for the weekend now and really trying to get some help. Please let me know if someone has had this difficulty. I can only say good words up to now just this issue
i think i might have figured it out, they use elementor and i can easily edit from there
i think they use elementor and was able to edit from there
I think all is good except the download of an extension
I have purchased the theme on 21 October 2022 with the order v48883211 and i can say that things were mostly ok, support is good and responsive. I just only cannot download one of the extensions on the instamojo payment gateway and i really needed it. The team are saying that they are fixing, but didnt get a reply up to now. still waitng for them to test this thing
Desired outcome: download extension
thanks for all and sorry for the confusion
after looking at the spam email, they did email me the same day, to retry to download and i actually was able to download the gatewa
Bought the auction theme, is great, but i cant install in my free webhosting account.
Hey guys, i bought the auction software, order no: 9833431 on the 23rd of Sept 2022 and i am trying after a month to install it in a free webhost to try it on. Is there a limitation from the hosting ?
Or is a limitation or an issue with the theme ? The support was responsive, but they say its the hostings fault. And trying to see whats the issue here.
Desired outcome: to install
Seems that the issue was with my hosting after all. I have bought a hosting from godaddy and the support at sitemile was very kind (livechat rullz) and they installed it for us in godaddy. Thanks so much and sorry for creating this
Installed in a regular hosting and worked
How can I access the demo data for my classified theme
I purchased this yesterday 22 oct 2022 and want to import the demo data. The system is great and they were very helpful but for some reason i cannot import the demo data. If there is anyone i can ask or can help me ? My order is 7644321
I would like to install demo data and start my site, but its no rush, waiting for the support to solve the ticket i opened a few hrs ago
Desired outcome: to install my theme
I was able to be helped by the livechat guys, awesome support, they installed for me
How can I setup demo data please?
Hey I purchased this theme last week with the order number 8433233 on 27th sept 2022,
And wanted to know how we can setup demo data and stuff? The livechat online said to download the demo data an import in backend but I wasnt able to do so. I might be a bit illiterate when it comes with these stuff
Desired outcome: Want to install demo data
Everything solved, their support installed for us, they were very kind. Thanks and sorry
I think i might got the hang of it. Wanted to retract this complaint ?
Downloaded theme but missing the stripe extension
Waiting for the download to be available. I tried to download the stripe extension but seems is under work or something that I cannot download at least for now. Thanks for solving as I bought 10 august and my id is 2992112
Please help me solve the problem if not solved already in my account. The thing did say I have to wait 30 minutes to clear my payment through.
So I am hoping this will be resolved. Thank you
Desired outcome: need to download
I think now can be downloaded
yes it was resolved, they have a minute limit you have to wait for your payment to clear
Thanks, i was able to solve my thing too via the live chat, do not hesitate to access them
Thanks, the support was very nice, we notice that in the past months the livechat support has been there and helpful, and we had at least 20 questions to ask...
Sending emails isnt working. Might be my smtp but we are testing
Sending emails doesnt work, might be my smtp but we are investigatin g
order no [protected]
ordered 2022 june 18th
Its solved now, thanks
solved
Things are good with them
I have been very closely working with these guys and have been great, i wanted to leave out a good review but it seems here you cant, and only can do a bad one, and nobody verifies if these are even true.
Desired outcome: just want to leave a good review
Yes resolved now
It didnt work because my hosting had screwed things with my database
my order number was [protected]
Its been solved with my hosting
Thanks for sharing, i did have good experience overall, you just have to reach the livechat guys, and they solved the issue in the same day for me.
Auction theme
This is just a scam. i bought the premium package since the guy in chat then promised he should include an extra payment gateway for me in a few hours, that took him 1 month and a lot of email back and forth.
Within that time i had already started testing the theme, and had a list of 15 things that needed to be fixed or made. I agreed on paying 150 dollar extra for him to fix that within 1 day. Now it has been 2-3 weeks, and it is still not finished. The guy come up with every excuse in the book for doing it "tomorrow" or "later today", but nothing happens. I have spent so much time trying to get it to work, but it was just a waste of money and time. Reported to Paypal as a scam, hoping i get my money back. Time wasted is worth more than 10 times the money he stole..
You were reimbursed from what i can tell. You have been a scam yourself, wanted to run away with the customisation work and then get refund
Theme works perfect for me, aside from a few bumps with the download, everything else was good. Not sure if i caught them in a good moment but seems totally different now
I was trying to give you a good review here because we had a great experience with you guys
We wanted to write a good review here, but i dont think they offer that. We had a great experience with you guys, and the fact that you have live chat and helped a lot with setting up the theme, makes us to feel really important as a customer. Thanks so much for all the hard work in haging in with our needs
I dont understand why we cannot leave some kind words here. Anybody contact me
Desired outcome: Everything went fine
I think my issue was resolved, in fact i didnt have any issue at all
Yes we solved ours via livechat too!
I wanted to give a good review too, as i worked excellent with them, but seems they dont allow this here
Yes indeed, this was a great project for me too
Freelancer Sell and buy Theme
I have bought the pricerr theme but some major parts like payment gateways did not work. Support doesn't resolve the issue and just told me wait a week, it has gone 5 weeks without any resolve action and recently they even don't answer.
Don't waste your time and money for these themes.
Try to reach the livechat, the guy there is very supportive and installed the demo data for us within the same day. I use a lot of these theme makers but there wasnt any that gave us livechat support.
Totally great for me. I was able to use the theme for a few weeks now, successfully. And the livechat support is super attentive and awesome.
I would never advice anyone to purchase their theme, SiteMile is scammers !!!
I bought v7 action theme . by paying the price. The theme had many code errors and bugs ... . support center Liar impostor. it doesn't load my theme and plugins. They've been lying every week for over a month. don't believe these liars people
my username is Santabit .. U know me well
Project theme
Sitemile
Andrei Saioc
Unfortunately this company is a scam.
Their software doesn't work as advertised and their support is non existent.
Andrei lies and finds any excuse not to assist you.
He is now no longer responding to my emails.
When I purchased the Project Theme in July 2019 the theme didn't work out of the box!
I had at give them access to the site to fix it, I should have realised then and returned it immediately.
I'm obviously a sucker for punishment because I'm still struggling with it nearly 2 years later.
I have never gone live as the promised functionality just isn't there!
One of the most important features of a theme of this nature is that the job posters and the freelancers should only be able to communicate through the theme until a deal is struck and monies paid, otherwise why not deal directly!. So URL's and email addresses need to be filtered out - this is there but has never worked...
At one stage they changed the theme so that the original template was changed and the whole site was messed up, and it's never been the same since.
The idea of posting a job that you want done is that you can give, for example, two weeks for freelancers to quote then it ends and you choose one.
This worked fine until Andrei obviously decided that it wasn't necessary and removed the functionality so it defaulted to 30 days! What if you need a job completed by next week?
He then argued with me saying that it had never worked like that - until I proved that it had. He then said he'd change mine to work that way, but only mine - really?
That is where it ended, he has done nothing, said my ftp access didn't work, I tested it it works. Now he ignores my emails. I've always said that the only way to get anything done by Sitemile is to post bad reviews. Then they are quick to burst into tears and promise the earth to have the bad review removed.
Now you'll notice that after every bad review, and I mean bad, that they are liars, cheaters, scammers etc etc. There is a spate of really great glowing reviews, obviously fake to move the bad ones further down the page - now they don't need to fix anything...
I don't believe he wrote the software in the first place, unless he just acts dumb to try and deflect you. When you write a program you know EXACTLY what it can do and not do.
If you are using a child theme then every update requires hours of work because the functions.php (over 13, 000 lines of code!) file wasn't coded correctly in the first place to work with a child theme!
Desired outcome: They must be exposed for what they are!
We gave them temporary access, they installed demo data and configured and it was working fine since then. Yes its true that they need some setup, because these themes arent just blog posts themes, but they are worth it. We are running a perfectly fine microjobs website
Project theme
Sitemile
Andrei Saioc
Unfortunately this company is a scam.
Their software doesn't work as advertised and their support is non-existent.
Andrei lies and finds any excuse not to assist you.
He is now no longer responding to my emails.
When I purchased the Project Theme in July 2019 the theme didn't work out of the box!
I had to give them access to the site to fix it, I should have realized then and returned it immediately.
I'm obviously a sucker for punishment because I'm still struggling with it nearly 2 years later.
I have never gone live as the promised functionality just isn't there!
One of the most important features of a theme of this nature is that the job posters and the freelancers should only be able to communicate through the theme until a deal is struck and monies paid, otherwise why not deal directly!. So URL's and email addresses need to be filtered out - this is there but has never worked...
At one stage they changed the theme so that the original template was changed and the whole site was messed up, and it's never been the same since.
The idea of posting a job that you want done is that you can give, for example, two weeks for freelancers to quote then it ends and you choose one.
This worked fine until Andrei obviously decided that it wasn't necessary and removed the functionality, so it defaulted to 30 days! What if you need a job completed by next week?
He then argued with me saying that it had never worked like that - until I proved that it had. He then said he'd change mine to work that way, but only mine - really?
That is where it ended, he has done nothing, said my ftp access didn't work, I tested it, it works. Now he ignores my emails. I've always said that the only way to get anything done by Sitemile is to post bad reviews. Then they are quick to burst into tears and promise the earth to have the bad review removed.
Now you'll notice that after every bad review, and I mean bad, that they are liars, cheaters, scammers etc. There is a spate of really great glowing reviews, obviously fake to move the bad ones further down the page - now they don't need to fix anything...
I don't believe he wrote the software in the first place, unless he just acts dumb to try and deflect you. When you write a program you know EXACTLY what it can do and not do.
If you are using a child theme then every update requires hours of work because the functions. PHP file wasn't coded correctly in the first place to work with a child theme!
Project theme
I purchased the theme for my site icanliketo.co.za Unfortunately the only way it seems to get anything done with these guys is to write a bad review, then Sitemile is all over you to remove it.
The theme doesn't work as stated!
My biggest complaint is the built in site messenger doesn't filter out URL's and email addresses, (the setting is there but it doesn't work) so if a freelancer contacts the project poster they can start their own private conversation, say bye bye to your fee. Sitemile's work around is to have admin moderate all messages, how ridiculous is that! Unfortunately admin isn't notified when a message is sent so how do they know when to moderate...
Many months ago they changes the look and feel so that you have to use their template, presumably so that you'll pay for changes...
My latest bugbear is that the project bid end date no longer works, it defaults to a setting that admin has to set the maximum number of days limit. The calendar still opens up and you can set the date you want the bidding to end when posting a project but this date is ignored... now they tell me this is how it is supposed to work...
Obviously a child theme is necessary when you have to make so many code changes yourself to get the theme to work, every time they do an update you have to manually update the functions. php file with the "if exists..." because they have never bothered to, they'd only need to do it once, you have to do it at every version update.. Don't waste your time with this!...
Wordpress freelance project theme
Sitemile is a fraud, stop buying from them any themes. I purchased from them the "project theme", not all declared features were functioning (invoicing, milestones, affiliate, payment of service fees, and others). they will only answer you before buying and after buying only once to do the installation. Other than this they will never take any actions and they will screw your project. In addition to that I asked them to do some critical customizations related to my business model, however they never took any action, even for the very simple customizations, they are LIARS, this Andrei Saioc will keep sending you fake emails to keep you waiting (ex. it's almost done, I'm almost there, it's almost finished, I will do it today, i'll finish it tonight, etc) for more than 4 weeks and they will never do your customisations. Instead of giving support to his customers, he keep himself busy replying to these reviews and adding FAKE reviews to increase his rating. Again, Andrei Saioc and Sitemile are fraud, if you don't want to lose your money and your business do not buy from them any themes... Sitesmile is a fraud... Andrei Saioc is a FRAUD... it's not about money here, but it's about your business, we've put too much efforts, we've created a company, we spent money on creation and on our marketing campaigns and we've reached out users (who are waiting our launch now) under the impression that these liars are working on our customisations but apparently they were busy publishing fake reviews to improve their ratings. Sitesmile is FRAUD. and this is only my first review Andrei
I can provide all communications/emails if required
Please remove this comment, you wanted to much more done than the original contract. Its too bad, as you were also 100% refunded. But you know karma is a [censored]
I don't have any complaint, things were great, trying to give out a good review to these guys
The service was great, and I was trying to give out a good review, but seems you cannot do this here, although is a 5 star rating system you cannot rate them 5 star or even 2 star. Thats super weird. If anyone has a question, you can ask me, I can even post a photo that I am a real customer.
The themes are good, and the support is in general good, they are not on the chat 24 hrs a day, but they are at least 12 hrs a day.
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SiteMile emailssitemile@sitemile.com99%Confidence score: 99%
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SiteMile addressStr Poieni, Nr 36, Ilfov, Chitila, 077045, Romania
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed complaints
All they can do is give promisesRecent comments about SiteMile company
Pricerr theme -SitemileOur Commitment
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