CB Vehicle Rental and Leasing Sixt insurance fraud

Sixt review: insurance fraud 5

izard of DE

May 23, 2009 10:30 am EDT

Verified customer

Review updated: Feb 10, 2023

Featured review

We had rented a car from Sixt for a weekend. I had paid for the most expensive insurance possible, covering everything with my liability up to 100 euros only.

Just before returning a car, my wife made a scratch on a door on a parking lot. We had told so to a Sixt employee, she had taken a picture and helped us to fill an accident report form.

2 weeks later we've rented similar car at the same place, and asked the girl if it's ok with our previous accident report processing. She said yes.

3 months later, we've received a mail stating that we have to pay them 4000 dollars to cover the painting of the door we've scratched. They gave us 5 days to do that. They say the insurance does not cover the scratch because we have refused to write an accident report (the form Sixt employee had helped us to fill)

5 comments

Add a comment

anonyMiss

San Diego, US

2 complaint

157 comments

anonyMiss of San Diego, US

Jul 11, 2009 2:41 am EDT

Verified customer

As long as you had insurance from them, you should be covered. Explain you had insurance, reiterate you filled out the form, and if all else fails, never rent from them again.

Good driver

Mesquite, US

1 comments

Good driver of Mesquite, US

Dec 07, 2010 6:42 am EST

I am dealing with sixt right now. I rented for a week in Berlin in Jul 2010. When I returned the car I asked the check in girl to inspect for damage. Everything AOK. In November I get a letter from sixt demanding $450 euros for damages ($450 insurance deductable for abt. $1500 damage) no wreck only minor scratches which should be handled with "touch-up paint". They continue to demand payment. I cannot pay good money for false accusations.
The pictures they sent from November show some evidence the car was used hard by others since my July rental.

xbboss

3 comments

xbboss of AT

Apr 30, 2014 5:54 pm EDT

Try to stay away from Sixt, they will try to scam you any chance they get. Or at least get the full insurance. They sent a damage claim to me a month after the rental claiming damages for repainting the door because of a scratch. Needless to say, the scratch was not caused by me. I dropped the car off out of office hours and did not take the full insurance, making me a perfect candidate for this type of fraud. They sent me proof of damage in form of unsigned pick-up report and a few low quality photos with no dates. After a few months of communication and refusal of responsibility, I was presented with a bill for 1000 EUR.

Mark Kennett

1 complaint

2 comments

Mark Kennett of US

Jun 12, 2017 9:45 pm EDT

Verified customer

Don't rent from SIXT just poor customer service and nothing is told up front

Gert43

Otis, US

1 comments

Gert43 of Otis, US

Feb 10, 2023 1:59 am EST

Verified customer

Just before leaving for Europe last July with my wife and Granddaughter, my late brothers wife, made me a gift for our trip which was a very expensive Canon EOS camera with extra lenses which I purchased. Total value of Camera bag 3 lenses 1 camera plus some acessories valued at more than $2500. After having to cut short our European vacation due me having medical issues, we returned the Rental Car to Sixt in Frankfurt. Car was checked in and inspected and all went well up to this time. Having had litle time to check in for our flight, we rushed up to the next level at the Airport to find out that I left my camera bag and its contents in the back of the drivers seat on the floor. I immediately rushed back downstairs to the reception area to find no one at the facility. I did go immediately over to the car where I had parked it and found the camera gone. Man at reception desk not present for at least 10 minutes. I had called out for service in my very loud voice to no avail. Finally the employee who checked in my car appeared out of breath. I asked him for me camera assuming that he had stored it in a safe place. He claimed that he never saw a Bag in the car. It had been only 15 minutes from the time I left the car until I came back to the car looking for my equipment.

After Contacting at least 4 different customer service reps with very detailed info about what had transpired. No help! My last email was to Sixt main web site in Pullach near Munich explaining my situation, they have not contacted me back. I even contacted the Hessen air port police and gave Sixt my police report no. Still no help and response. Nobody at this place cares about the fact that that my camera disappeared with the help , I'm positive, from their reception employee. He was the only person working for Sixt at that counter on that morning. There were no other customers at the drop off site. If they had surveillance cameras at that site, this would not have happened! Frustrated 79 yr. old German Expat.

Sixt - fraud & scam 86

Sixt - Fraudulent damage claim 30

Sixt - car rental 24

Resolved

Sixt - overcharged 4

Resolved

Sixt - charges for non-existent scratch 1

Resolved

Sixt - Incorrect credit card charges

Sixt - Car rental in Turkey

Sixt - rental car

Sixt - Overcharge

Sixt - Car rental

View all Sixt reviews and complaints

Sixt Contacts

Sixt phone numbers

+49 180 625 2525
+49 180 625 2525

Click up if you have successfully reached Sixt by calling +49 180 625 2525 phone number 56 56 users reported that they have successfully reached Sixt by calling +49 180 625 2525 phone number Click down if you have unsuccessfully reached Sixt by calling +49 180 625 2525 phone number 58 58 users reported that they have UNsuccessfully reached Sixt by calling +49 180 625 2525 phone number

Germany

+1 (888) 749-8227
+1 (888) 749-8227

Click up if you have successfully reached Sixt by calling +1 (888) 749-8227 phone number 0 0 users reported that they have successfully reached Sixt by calling +1 (888) 749-8227 phone number Click down if you have unsuccessfully reached Sixt by calling +1 (888) 749-8227 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +1 (888) 749-8227 phone number

United States

+44 844 248 6620
+44 844 248 6620

Click up if you have successfully reached Sixt by calling +44 844 248 6620 phone number 11 11 users reported that they have successfully reached Sixt by calling +44 844 248 6620 phone number Click down if you have unsuccessfully reached Sixt by calling +44 844 248 6620 phone number 8 8 users reported that they have UNsuccessfully reached Sixt by calling +44 844 248 6620 phone number

16%
Confidence score

United Kingdom

+353 12 352 030
+353 12 352 030

Click up if you have successfully reached Sixt by calling +353 12 352 030 phone number 8 8 users reported that they have successfully reached Sixt by calling +353 12 352 030 phone number Click down if you have unsuccessfully reached Sixt by calling +353 12 352 030 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +353 12 352 030 phone number

60%
Confidence score

Ireland

+43 810 977 424
+43 810 977 424

Click up if you have successfully reached Sixt by calling +43 810 977 424 phone number 1 1 users reported that they have successfully reached Sixt by calling +43 810 977 424 phone number Click down if you have unsuccessfully reached Sixt by calling +43 810 977 424 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +43 810 977 424 phone number

100%
Confidence score

Austria

+32 70 225 800
+32 70 225 800

Click up if you have successfully reached Sixt by calling +32 70 225 800 phone number 2 2 users reported that they have successfully reached Sixt by calling +32 70 225 800 phone number Click down if you have unsuccessfully reached Sixt by calling +32 70 225 800 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +32 70 225 800 phone number

100%
Confidence score

Belgium

+420 222 324 995
+420 222 324 995

Click up if you have successfully reached Sixt by calling +420 222 324 995 phone number 1 1 users reported that they have successfully reached Sixt by calling +420 222 324 995 phone number Click down if you have unsuccessfully reached Sixt by calling +420 222 324 995 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +420 222 324 995 phone number

Czech Republic

+45 32 481 100
+45 32 481 100

Click up if you have successfully reached Sixt by calling +45 32 481 100 phone number 1 1 users reported that they have successfully reached Sixt by calling +45 32 481 100 phone number Click down if you have unsuccessfully reached Sixt by calling +45 32 481 100 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +45 32 481 100 phone number

100%
Confidence score

Denmark

+358 200 111 222
+358 200 111 222

Click up if you have successfully reached Sixt by calling +358 200 111 222 phone number 1 1 users reported that they have successfully reached Sixt by calling +358 200 111 222 phone number Click down if you have unsuccessfully reached Sixt by calling +358 200 111 222 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +358 200 111 222 phone number

Finland

+33 820 007 498
+33 820 007 498

Click up if you have successfully reached Sixt by calling +33 820 007 498 phone number 9 9 users reported that they have successfully reached Sixt by calling +33 820 007 498 phone number Click down if you have unsuccessfully reached Sixt by calling +33 820 007 498 phone number 4 4 users reported that they have UNsuccessfully reached Sixt by calling +33 820 007 498 phone number

38%
Confidence score

France

+39 665 2111
+39 665 2111

Click up if you have successfully reached Sixt by calling +39 665 2111 phone number 10 10 users reported that they have successfully reached Sixt by calling +39 665 2111 phone number Click down if you have unsuccessfully reached Sixt by calling +39 665 2111 phone number 22 22 users reported that they have UNsuccessfully reached Sixt by calling +39 665 2111 phone number

Italy

+31 235 698 656
+31 235 698 656

Click up if you have successfully reached Sixt by calling +31 235 698 656 phone number 1 1 users reported that they have successfully reached Sixt by calling +31 235 698 656 phone number Click down if you have unsuccessfully reached Sixt by calling +31 235 698 656 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +31 235 698 656 phone number

Netherlands

+47 81 522 466
+47 81 522 466

Click up if you have successfully reached Sixt by calling +47 81 522 466 phone number 1 1 users reported that they have successfully reached Sixt by calling +47 81 522 466 phone number Click down if you have unsuccessfully reached Sixt by calling +47 81 522 466 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +47 81 522 466 phone number

100%
Confidence score

Norway

+48 225 111 555
+48 225 111 555

Click up if you have successfully reached Sixt by calling +48 225 111 555 phone number 1 1 users reported that they have successfully reached Sixt by calling +48 225 111 555 phone number Click down if you have unsuccessfully reached Sixt by calling +48 225 111 555 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +48 225 111 555 phone number

Poland

+351 217 998 701
+351 217 998 701

Click up if you have successfully reached Sixt by calling +351 217 998 701 phone number 5 5 users reported that they have successfully reached Sixt by calling +351 217 998 701 phone number Click down if you have unsuccessfully reached Sixt by calling +351 217 998 701 phone number 3 3 users reported that they have UNsuccessfully reached Sixt by calling +351 217 998 701 phone number

25%
Confidence score

Portugal

+40 372 372 005
+40 372 372 005

Click up if you have successfully reached Sixt by calling +40 372 372 005 phone number 1 1 users reported that they have successfully reached Sixt by calling +40 372 372 005 phone number Click down if you have unsuccessfully reached Sixt by calling +40 372 372 005 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +40 372 372 005 phone number

Romania

+7 495 281 5150
+7 495 281 5150

Click up if you have successfully reached Sixt by calling +7 495 281 5150 phone number 1 1 users reported that they have successfully reached Sixt by calling +7 495 281 5150 phone number Click down if you have unsuccessfully reached Sixt by calling +7 495 281 5150 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +7 495 281 5150 phone number

Russia

+34 902 491 616
+34 902 491 616

Click up if you have successfully reached Sixt by calling +34 902 491 616 phone number 2 2 users reported that they have successfully reached Sixt by calling +34 902 491 616 phone number Click down if you have unsuccessfully reached Sixt by calling +34 902 491 616 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +34 902 491 616 phone number

100%
Confidence score

Spain

+46 771 890 000
+46 771 890 000

Click up if you have successfully reached Sixt by calling +46 771 890 000 phone number 1 1 users reported that they have successfully reached Sixt by calling +46 771 890 000 phone number Click down if you have unsuccessfully reached Sixt by calling +46 771 890 000 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +46 771 890 000 phone number

100%
Confidence score

Sweden

+41 848 884 444
+41 848 884 444

Click up if you have successfully reached Sixt by calling +41 848 884 444 phone number 2 2 users reported that they have successfully reached Sixt by calling +41 848 884 444 phone number Click down if you have unsuccessfully reached Sixt by calling +41 848 884 444 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +41 848 884 444 phone number

100%
Confidence score

Switzerland

+90 232 444 0076
+90 232 444 0076

Click up if you have successfully reached Sixt by calling +90 232 444 0076 phone number 3 3 users reported that they have successfully reached Sixt by calling +90 232 444 0076 phone number Click down if you have unsuccessfully reached Sixt by calling +90 232 444 0076 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +90 232 444 0076 phone number

50%
Confidence score

Turkey

+973 17 711 770
+973 17 711 770

Click up if you have successfully reached Sixt by calling +973 17 711 770 phone number 1 1 users reported that they have successfully reached Sixt by calling +973 17 711 770 phone number Click down if you have unsuccessfully reached Sixt by calling +973 17 711 770 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +973 17 711 770 phone number

100%
Confidence score

Bahrain

+86 400 869 2616
+86 400 869 2616

Click up if you have successfully reached Sixt by calling +86 400 869 2616 phone number 1 1 users reported that they have successfully reached Sixt by calling +86 400 869 2616 phone number Click down if you have unsuccessfully reached Sixt by calling +86 400 869 2616 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +86 400 869 2616 phone number

100%
Confidence score

China

+91 114 949 6255
+91 114 949 6255

Click up if you have successfully reached Sixt by calling +91 114 949 6255 phone number 1 1 users reported that they have successfully reached Sixt by calling +91 114 949 6255 phone number Click down if you have unsuccessfully reached Sixt by calling +91 114 949 6255 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +91 114 949 6255 phone number

100%
Confidence score

India

+974 44 324 313
+974 44 324 313

Click up if you have successfully reached Sixt by calling +974 44 324 313 phone number 2 2 users reported that they have successfully reached Sixt by calling +974 44 324 313 phone number Click down if you have unsuccessfully reached Sixt by calling +974 44 324 313 phone number 2 2 users reported that they have UNsuccessfully reached Sixt by calling +974 44 324 313 phone number

Qatar

+966 12 197 171
+966 12 197 171

Click up if you have successfully reached Sixt by calling +966 12 197 171 phone number 1 1 users reported that they have successfully reached Sixt by calling +966 12 197 171 phone number Click down if you have unsuccessfully reached Sixt by calling +966 12 197 171 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +966 12 197 171 phone number

100%
Confidence score

Saudi Arabia

+65 64 239 566
+65 64 239 566

Click up if you have successfully reached Sixt by calling +65 64 239 566 phone number 1 1 users reported that they have successfully reached Sixt by calling +65 64 239 566 phone number Click down if you have unsuccessfully reached Sixt by calling +65 64 239 566 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +65 64 239 566 phone number

100%
Confidence score

Singapore

+27 112 309 990
+27 112 309 990

Click up if you have successfully reached Sixt by calling +27 112 309 990 phone number 2 2 users reported that they have successfully reached Sixt by calling +27 112 309 990 phone number Click down if you have unsuccessfully reached Sixt by calling +27 112 309 990 phone number 3 3 users reported that they have UNsuccessfully reached Sixt by calling +27 112 309 990 phone number

South Africa

+82 234 520 001
+82 234 520 001

Click up if you have successfully reached Sixt by calling +82 234 520 001 phone number 1 1 users reported that they have successfully reached Sixt by calling +82 234 520 001 phone number Click down if you have unsuccessfully reached Sixt by calling +82 234 520 001 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +82 234 520 001 phone number

100%
Confidence score

South Korea

+94 112 870 870
+94 112 870 870

Click up if you have successfully reached Sixt by calling +94 112 870 870 phone number 1 1 users reported that they have successfully reached Sixt by calling +94 112 870 870 phone number Click down if you have unsuccessfully reached Sixt by calling +94 112 870 870 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +94 112 870 870 phone number

100%
Confidence score

Sri Lanka

+66 27 932 300
+66 27 932 300

Click up if you have successfully reached Sixt by calling +66 27 932 300 phone number 1 1 users reported that they have successfully reached Sixt by calling +66 27 932 300 phone number Click down if you have unsuccessfully reached Sixt by calling +66 27 932 300 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +66 27 932 300 phone number

100%
Confidence score

Thailand

+971 43 847 301
+971 43 847 301

Click up if you have successfully reached Sixt by calling +971 43 847 301 phone number 1 1 users reported that they have successfully reached Sixt by calling +971 43 847 301 phone number Click down if you have unsuccessfully reached Sixt by calling +971 43 847 301 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +971 43 847 301 phone number

100%
Confidence score

UAE

+54 114 815 2223
+54 114 815 2223

Click up if you have successfully reached Sixt by calling +54 114 815 2223 phone number 1 1 users reported that they have successfully reached Sixt by calling +54 114 815 2223 phone number Click down if you have unsuccessfully reached Sixt by calling +54 114 815 2223 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +54 114 815 2223 phone number

100%
Confidence score

Argentina

+55 113 661 8615
+55 113 661 8615

Click up if you have successfully reached Sixt by calling +55 113 661 8615 phone number 1 1 users reported that they have successfully reached Sixt by calling +55 113 661 8615 phone number Click down if you have unsuccessfully reached Sixt by calling +55 113 661 8615 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +55 113 661 8615 phone number

100%
Confidence score

Brazil

+56 225 136 000
+56 225 136 000

Click up if you have successfully reached Sixt by calling +56 225 136 000 phone number 1 1 users reported that they have successfully reached Sixt by calling +56 225 136 000 phone number Click down if you have unsuccessfully reached Sixt by calling +56 225 136 000 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +56 225 136 000 phone number

100%
Confidence score

Chile

+52 818 363 2917
+52 818 363 2917

Click up if you have successfully reached Sixt by calling +52 818 363 2917 phone number 1 1 users reported that they have successfully reached Sixt by calling +52 818 363 2917 phone number Click down if you have unsuccessfully reached Sixt by calling +52 818 363 2917 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +52 818 363 2917 phone number

100%
Confidence score

Mexico

+51 12 423 939
+51 12 423 939

Click up if you have successfully reached Sixt by calling +51 12 423 939 phone number 2 2 users reported that they have successfully reached Sixt by calling +51 12 423 939 phone number Click down if you have unsuccessfully reached Sixt by calling +51 12 423 939 phone number 0 0 users reported that they have UNsuccessfully reached Sixt by calling +51 12 423 939 phone number

100%
Confidence score

Peru

+59 829 032 267
+59 829 032 267

Click up if you have successfully reached Sixt by calling +59 829 032 267 phone number 2 2 users reported that they have successfully reached Sixt by calling +59 829 032 267 phone number Click down if you have unsuccessfully reached Sixt by calling +59 829 032 267 phone number 1 1 users reported that they have UNsuccessfully reached Sixt by calling +59 829 032 267 phone number

33%
Confidence score

Uruguay

More phone numbers

Sixt emails

customerservice-usa@sixt.com

100%
Confidence score: 100%

Support

customerservice@sixt.com.kw

100%
Confidence score: 100%

Support

Sixt address

Zugspitzstraße 1, Pullach, D-82049, Germany

Sixt social media
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024