Skyscanner review: this company is bad news, stay away 45

Hi Onida - thanks for your feedback.

Skyscanner are a comparison site for flights, hotels and car rental.

We compare hundreds of prices then present these to the user, who then goes on to make their booking directly with the airline/hotel/car rental agency.

As a comparison site - we at Skyscanner are not involved in any transactions. All bookings are made direct with the supplier, hence this issue should be directed to them rather than Skyscanner.

However, we have investigated this issue for you which was made with CarTrawler and have found that refunds were made in line with CarTrawler's cancellation policy (http://www.cartrawler.com/booking-conditions/ ).

We believe this has now been resolved, but please contact CarTrawler directly if you have any further issues.

kind regards

Sam Baldwin

Skyscanner

Skyscanner is unreliable, they do nothing wrong directly, but the facilitate too many false prices. They need a better filtering system as most prices jump 50% when you go to the website.

Skyscanner.net is a useful tool in one way, thou on the otherhand rogue companies use there name to promote cheaper prices. An example is recently i was looking for a direct flight from London heathrow to Hong Kong direct, both British airways and Cathay Pacific came up with good pricing, i cross checked four companies that were trading on there website with consumer reviews and the feedback was appalling. I went to British airways direct for piece of mind and found them to be cheaper. My confidence for using skyscanner in the future is nil void until they regulate who uses there website as there are far to many scam companies.

Skyscanner, you need to stop airtickets24.com from using your site. I have been trying to change my husbands flight for a week and they don't respond. Have called them in office hours and said hey have left for the day. I live in New Zealand and got up due to the time difference. My only option now is to pay for a new ticket. WORST CUSTOMER SERVICE EVER. Thy also hung up on me 3 times last week for no reason. Best booking directly with an airline which is what I usually do or through reputable companies such as expedia.

Skyscanner takes no responsibility when something goes wrong yet. It's too easy, they always say that it's the travel agent's fault. They advertise in tehir website "No hidden fee and no agent fee". I purchased a ticket through skyscanner. The price of the airline was correct and airfrance charged my the correct fee but the travel agent hop2.com charged $16!. hop2.com is a SCAM. I contacted both companies and skyscanner sends me to airfrance (they did not do anything wrong they charged what they were supposed to). hop2 says it's a ticketing fee not an agent fee. Nowhere did it say that they was a ticketing fee to be charged. Wither way, they say no hidden fee.
hop2.com = SCAM
Skyscanner=SCAM unless they oblige their partners to follow the rules.

I booked my tickets via skyscanner, then I need to change my flight date. I checked that Skyscanner is not responsible for changing the flight date. so I emailed to bookings.via.skyscanner@budgetair.co.uk last week to get some guidance about how I can change my flight, but up to now, I have not received any email back. It is very urgent!

I was scammed on the Sky Scanner website, it looked like I was booking through Alaska but somehow this travel company called travel2be took over the reservation and when I got my receipt is was $150 higher than it should be with no detail of the charges. I was horrified to lear they were in Madrid. It took 24 hours to get a response and they said they were unable to call me, red flag. So I called my bank and am working on a claim. I am still emailing with travel2be trying to get them to reverse the transaction. Total Scam. Once I got the detail, they were charging a bogus service fee and fee for seat selection which would have been free on the Alaska site. Not sure what my bank will do but it was very tricky how the website switched during the transaction.

William Mumper · Supervisor at Grand Rapids Press
I just used your site for the 1st time and did not like it. My search from Tampa Fl. to Rockford ILL & area airports, one-way, came up with no results. I know SW fly's from Tampa to Milwaukee Wis. Also, Allegiant fly's from Clearwater to Rockford, ILL. Would these not be surrounding airports. I did a search from Clearwater to Rockford, ILL and your search engine found Allegiant, One-way for $93
I can get that same flight by going to the Allegiant website for $86. I realize it's a savings of only $7, why would your site not give the $86? and why does your site not show any flights from Tampa to Rockford, ILL / surrounding airports, Clearwater & Milwaukee?
Thank you for reading my long winded post:)

I booked flights through Skyscanner and realised I had put Penny rather than Penelope and was advised to cancel the whole booking at a cost of £100 rather than contacting the airline who would have just altered the name over the phone and no one from Skyscanner will respond to my emails and i think their customer service is shocking

I booked a flight from Dalian to Singapore, according to the sky scanner the flight Departs from Dalian 8 PM but after booking I received booking confirmation email form Air china where it has the Departs at 8 AM. I dont know how to make time change with Skyscanner got frustrated . I spent a 670 RMB to do the Change with AIrChina customer care. Air China also told they are no way responsible for the mistake done by skyscanner .
what a bad Customer service they are doing

Sky scanner used to be a reliable site for finding flight prices . However I have found recently that their quoted prices are unreliable . Moving from their site to the booking site involves an increase in the prices so what is the point.

I booked the flight ticket from abu dhabi to chennaithrough skyscanner and diducted money 3times the ticket is booked budgetair.co.UK and they are not giving reply..

I booked the flight from Abu dhabi to chennai using skyscanner and the booking site budgetair.co.UK I diducted money 3times for same ticket

Do not use Skyscanner or any sites they send you to for airfare. I booked a trip to Las Vegas, paid for it and received a confirmation number. Just happened to check my old email and saw "cancelled" in bright red letters. Being that I didn't cancel, I called the site Bookairfare.com and was told Frontier cancelled my flight because seats were sold out. Total BS. I'm calling credit card company to make sure I wasn't charged. Complete scam so don't fall for it like I did. It was recommended by a friend so will be telling them not to use Skyscanner.

Total ripoff
Changing amounts even changing dates last min. After 3 months I printed my itinerary and saw all the mistakes. Called for over 6 hours costumer service very bad. Don't take responsibility for nothing. First and last time ever using this site.

DO NOT TRUST SKY SCANNER.

I know SkyScanner is "only" a search engine but they facilitate fraud travel agents hence the same as cooperating for the fraud itself!

The site shows flights from Jakarta, Indonesia (CGK) to Mouscron, Belgium (MWW) visa NusaTrip but AFTER I buy it the DESTINATION changed!

Mouscron, Belgium (MWW) changed to MALINAU, BORNEO (MWW). What the hell?

I contacted NusaTrip only AN HOUR after I bought the tickets (I bought tickets for January 2019!) and they charged me 50% for cancellation. What a rip-off! I am sure this is an organized scam!

DO NOT USE EITHER SKYSCANNER OR NUSATRIP. FRAUD FRAUD FRAUD.

I have tried to book flight through skyscanner. The cheaper flight was from Gotogate. But towards end of the booking, Gotogate increased the price by £156 and say that airline has increased price.

If the airline has increased price they should say it at the begining.

Please advice Gotogate to show correct price

Thanks
james

I bought my ticket from 'Go to Gate' agency. I wanted to change my flight date and sent them an e-mail.They provided me a phone number for Turkey and for China
the number for china does not exist. The number for Turkey no one answer. I informed them many times but no solution for 4 weeks
I really need your help

Hi

we booked two return journey tickets (No. [protected] and [protected]).

We wish to cancel the return journey tickets.

We contacted Bestjet through email but no response.

We sent reminders still no response.

Please help as Travel date is approaching.

Regards

Anju Garg
[protected]

flights cancelled Londonderry to standstead and return March 16th - 19th paid for by Marks and Spencer credit card £126 This as paid to esky for flights on BMI regional

Paid for a flight with Travelgenio via Skyscanner.
Flight does not exist with Travelgenio and they have charged me £10 for one 7 minute phone call - Please note that Travelgenio customer service website states that their peak rate call charge is £0.04 pence per minute - this is a total scam!
This company should not be linked via Skyscanner

I suppose have a flight from Trabzon to Istanbul at 4.55 am . When I arrived to the ticket checker he said the flight was deported which at 1.30 am .

Please have a look into this for me

I flied to Marrakesh on the 28th August and my flight back was 4th September both booked in the wrong date by skyscanner I had to pay £114 with my own pocket when it wasn't my fault please look in to this for me both wrong time

Hello,

we purchased two tickets from london to dublin at heathrow terminal 5 for 20 september 2019 but when we got to airport we realised the dates had been switched to 20 december. we had to pay 60£ each for switching dates of flight, so should be refunded 120£.

Dear All,
I booked few hours ago through Skyscanner that provided me a booking through kiss and fly but no tickets received ABD several wired emails about delays !
Kindly update me and let me know
If there is any contact number please provide it for Followup.
Regards

I was booking flights from Srinagar to mumbai during booking server got down again we book that time twice amout is credited from account

Booking ID skyus-0017915

Ticket # [protected]

Turkish Airlines

I need PNR to access Turkish airline online check in

Can not access system

Thanks

SYED IRFAN MAHMUD

I booked a ticket from dubai to armenia to dubai, through travel2be but i have not received the ticket yet. they charged in my credit card already. no form of communication to them.

I have booked transavia...ticket not generated but ount is debited so I have alternately booked one more ticket...I want ticket money to be refunded

I would like to complain about travel up. I asked them if I can rebook my flight because of change of plans and they want to charge me the same amount as I have paid. How can I pay the fee fee as the flight I bought.

My payment has been deducted through my credit card still i haven't received any tickets or any mail for my booking though my money had been deducted from my credit card ...date Saturday..24th june

Edreams spoilt my entire vacation.

Edreams site took the entire amount of Rs 2. 25 lakhs for my family's up and down ticket from Dammam to India and sent an email telling Booking is successful, only finalising few details.

Then next day they sent an email saying my tickets are canceled and did not refund it yet.

Some people calling behalf of sky scanner and fraud customer. Please check and confirm.

Call me given below number and i will expalin you.

[protected]

I invested 28 lakhs on agent working platform of skyscanner but i not received my paymeng back. Call me [protected] india no

I was booking the flights for my family to London. I entered all the details and on the last page I found that there was a hidden booking fees that was not disclosed at the time of booking.

Its a Scam by Go to Gate ... Scammers and I will report this to ACCC.

TFY 23604.

This is my confirmation number I have booked it from Tripify .com

But still now there is no confirmation.

They are also not picking the phone since 2 days

They are also not refunding my amount

Horrible experience

We booked 7 airticket from jaipur to hyderabad on 12.10.23 for 19.01.24. in easy 6 EMI without interest but when EMI charged in my card there are Interest amount is there

Pls revert the same