Skyscanner
Reviews and Complaints

Skyscanner claims to find the cheapest airline deals. I used them to plan a trip to Cambodia and Vietnam. Their best deal for Cambodia was Thai Air but I was taken to several websites, chose the cheapest but by the time I had paid for seat selections and paid their hidden commission, it would have been cheaper for me to have booked the flight directly with Thai Air.

Similarly, when I booked a flight from Cambodia to Vietnam, exactly the same thing happened. It gets to the point where you are so far through the booking, you just continue but I am still seething at what a rip off Skyscannner really is add i think that EVERYONE should know this.

Hi I booked a return flight Doha to Bangkok 20 Dec - 7 Jan and the sum of charged 483.52 GBP to my credit card but have not received my booking confirmation or tickets. I have provided copy of statements etc but apart from an initial reply acknowledging my query I still do not have a response to confirm Tickets or Confirmation or whether a refund will be provided. consequently I cannot make any travel arrangements.

Please see the information below.

Apart from receiving a refund for on ticket after weeks of delay, I am still waiting for the refund of the second ticket.

Please see correspondence between Travelup and myself since September 2019.

I am frustrated by the incomplete refund and will take steps to have by any appropriate means to get my refund.
—

Hello Mike.

Please see the email trail below.

I received a second cheque which was signed this time - 321. 72 pounds & paid it into my account on Friday 13 December 2019.

However, as expected, I have not received any response or assurance from you that I would be paid the outstanding amount despite the fact that your organisation is still holding onto the balance of my refund of 311.12 pounds 3 months after I requested for it and was told I would receive it within 3 to 5 days from October 27 of request as stated by yourself!

See below a copies of the unsigned & signed cheques.

Inline image

Inline image

Let me have my refund immediately!

Adeola Kudaya
+44 [protected]

"Your attitude determines your altitude." John Mason

— Forwarded message —
From: Adeola Kudaya
To: Travelup Admin ; TravelUp
Cc: British Airways
Sent: Tuesday, 10 December 2019, 22:43:26 GMT
Subject: Re: Non Receipt of Refund British Airways - Ref NX2SDR & J49W8Q

Hello Mike,

I refer to the email trail below.

I am taken aback that after waiting for months for my refund and following all the many emails requesting for the refund, an unsigned cheque was sent to me last weekend. I did not realise this before I paid it into my account last week. It was returned to me today.

It is now obvious that your responses to my emails - telling me my cheque has been issued, to check with my bank etc were to fob me off!

Please be informed that I am taking steps through appropriate means to get my refund from you as I have run out of patience!

Regards,

Adeola Kudaya
+44 [protected]

"Your attitude determines your altitude." John Mason

On Saturday, 30 November 2019, 00:37:50 GMT, Adeola Kudaya wrote:

Hello Mike.

In your response you say that the cheques have been processed but you do not give information as to if or when they were dispatched to my address.

Again, you make reference to checking with my bank. Was the cheque sent to my bank? I don't see how it could have been as I never gave you my account details

I do not see why it will take you seven days to provide an update on your findings, what I demand for is my refund & not an update!

Please note that I expect to receive my refund in full within the next seven days; if it is not received by then, I shall take the necessary steps to have the refund recovered from TravelUp.

Regards.

On 29 Nov 2019, at 17:30, Travelup Admin wrote:


Dear Adeola

Please be advised as we have already processed cheque refund for both the bookings

Booking ref: J49W8Q (processed via cheque on 05th November 2019)
Booking ref: NX2SDR (processed via cheque on 02nd November 2019)

However I have requested my refund team and they are investigating for the refund with the bank and will update to you in next 07 working days.

Yours Sincerely,

Mike Parker
Admin Officer

T: 0871 250 2510
Direct: 0203 771 4979

TUG PLC | 1 Zodiac House | Calleva Park | Aldermaston | RG7 8HN

— Original Message —
From: Adeola Kudaya [[protected]@yahoo.co.uk]
Sent: 28/11/2019 20:25
To: admin@travelup.co.uk; bookings@travelup.com
Cc: britishairways@fly. ba.com
Subject: Fw: Non Receipt of Refund British Airways - Ref NX2SDR & J49W8Q

Hello Mike,

I have still not received my refund!

Please see the email below which was sent to you four days ago and to which I have not received any response despite my many emails; either in the form of an email or my refund.

I have been to my bank and they do not have any evidence that the refund for the two tickets has been made and besides, the bank told me that the refund can been made on the on the credit card that was used for payment even if it is no longer in use as I have a replacement so I am at a loss as to why I still I have not received got my refund.

Under the current circumstances, I will contact an Ombudsman and or any other appropriate means to enable me recover the 311.12 plus 321.72 = 633.84 pounds owed for the two tickets stated above.

Regards,

Adeola Kudaya
+44 [protected]

"Your attitude determines your altitude." John Mason

— Forwarded message —
From: Adeola Kudaya
To: Travelup Admin
Sent: Sunday, 24 November 2019, 17:44:35 GMT
Subject: Re: Non Receipt of Refund British Airways - Ref NX2SDR & J49W8Q

Dear Mike,

I hereby acknowledge your email below.

I would like to make myself clear. Neither I or my bank has received payment!

In August 2019, I requested for a refund of the two tickets I bought Ref NX2SDR & J49W8Q and was told I needed to wait for about two months for the refund to come through and so waited patiently.

When this didn't happen, I sent an email to Travelup in October 2019 asking for the refund and as I no longer had the credit card used to buy the tickets, I sent my home address details as requested and was told that I would receive payment within 5 working days. When that did not happen, I sent an email to Travelup again, in November 2019 saying I had not been paid and was told by Travelup to check with my bank. I asked for clarification as to the refund process as I thought I would receive a cheque at my address but was again told to check with my bank!

The clarification of the refund process I asked for was not addressed and I am at at a loss as to how Travelup can have my bank details when I never gave then to you - still, I am asked to check with my bank! I sent you my home address as I expect a cheque!

Travelup says the cheque was processed on the 2nd of November 2019. When was it dispatched, to who? - I never got it - check your records! I left enough time between emails sent to you thinking that I would receive the refund which never came.

I now believe that I am being messed about!

It is now 3 months since I requested for the refund and have not received it!

I demand that I receive the refund immediately, I do not see why I have to be put through this to have my refund paid.

Sincerely,

Adeola Kudaya
+44 [protected]

"Your attitude determines your altitude." John Mason

On Thursday, 21 November 2019, 00:37:35 GMT, Travelup Admin wrote:

Dear Adeola,

Please be informed I have checked with refund team and the refund was already processed via Cheque 02nd November 2019 which you suppose to receive in 5 - 7 working days so kindly check with your bank as the refund is already processed

Payable to: Adeola Kudaya
Postal address: 38 Jarrow Road Chadwell Heath Romford London RM6 5RH

Yours Sincerely,

Mike Parker
Admin Officer

T: 0871 250 2510
Direct: 0203 771 4979

TUG PLC | 1 Zodiac House | Calleva Park | Aldermaston | RG7 8HN

— Original Message —
From: Adeola Kudaya [[protected]@yahoo.co.uk]
Sent: 19/11/2019 08:21
To: admin@travelup.co.uk
Subject: Re: Request for Refund: Your flight to Toronto on 10 September 2019 is cancelled - Ref NX2SDR

Thank you for your response Mike.

I thought the cheque would be paid to me. Could you please explain the refund process before I go to the bank?

Kind regards.

On 18 Nov 2019, at 23:49, Travelup Admin wrote:

?
Dear Adeola,

Please be informed I have checked with refund team and the refund was already processed via Cheque 02nd November 2019 which you suppose to receive in 5 - 7 working days so kindly check with your bank as the refund is already processed

Yours Sincerely,

Mike Parker
Admin Officer

T: 0871 250 2510
Direct: 0203 771 4979

TUG PLC | 1 Zodiac House | Calleva Park | Aldermaston | RG7 8HN

— Original Message —
From: Adeola Kudaya [[protected]@yahoo.co.uk]
Sent: 17/11/2019 21:35
To: admin@travelup.co.uk; bookings@travelup.com
Subject: Fw: Request for Refund: Your flight to Toronto on 10 September 2019 is cancelled - Ref NX2SDR

Hello Mike,

I refer to your email of 31st October 2019 below and state that I have not received my refund.

It is now almost 3 weeks since you confirmed that I would receive the cheque within 5 working days.

Could you please ensure that the refund is made immediately as it is already long overdue.

Thank you.

Kind regards.

Adeola Kudaya
+44 [protected]

"Your attitude determines your altitude." John Mason

— Forwarded message —
From: Adeola Kudaya
To: Travelup Admin
Sent: Thursday, 31 October 2019, 17:24:17 GMT
Subject: Re: Request for Refund: Your flight to Toronto on 10 September 2019 is cancelled - Ref NX2SDR

Thank you Mike.

I shall look out for it in the post.

Kind regards.

On 31 Oct 2019, at 15:38, Travelup Admin wrote:

?
Dear Adeola,

Please be informed the refund is now process which you will receive in 5 working days

Yours Sincerely,

Mike Parker
Admin Officer

T: 0871 250 2510
Direct: 0203 771 4979

TUG PLC | 1 Zodiac House | Calleva Park | Aldermaston | RG7 8HN

— Original Message —
From: Adeola Kudaya [[protected]@yahoo.co.uk]
Sent: 30/10/2019 21:57
To: admin@travelup.co.uk
Subject: Re: Request for Refund: Your flight to Toronto on 10 September 2019 is cancelled - Ref NX2SDR

Dear Mike,

Thank you for your email.

Please have the cheque issued as I no longer have the the card used for payment.

Name: Adeola Kudaya

Address: 38 Jarrow Road
Chadwell Heath
Romford
London
RM6 5RH

Kind regards.

Adeola Kudaya
+44 [protected]

"Your attitude determines your altitude." John Mason

On Sunday, 27 October 2019, 01:31:40 BST, Travelup Admin wrote:

Dear Adeola,

Can you confirm that the — card used to make the original ticket payment is still valid and active so we can refund back to the same account? The name as it appears on the card is * and the last four digits of the card number are *. Once you have confirmed this information and the refund

Processed the funds would be with you in the next 3-5 working days. You will receive an email from us once the refund has been processed.

We can only refund to the same card used for payment so if the card number has changed or the account has been closed we would only be able to refund via cheque. If this is the case please forward the full name that the cheque should be made payable to and confirmation of the address where it should be sent.

Yours Sincerely,

Mike Parker
Admin Officer

T: 0871 250 2510
Direct: 0203 771 4979

TUG PLC | 1 Zodiac House | Calleva Park | Aldermaston | RG7 8HN

— Original Message —
From: Adeola Kudaya [[protected]@yahoo.co.uk]
Sent: 25/10/2019 23:11
To: admin@travelup.co.uk; britishairways@fly. ba.com
Subject: Fw: Request for Refund: Your flight to Toronto on 10 September 2019 is cancelled - Ref NX2SDR

Dear Mike,

Please see my email below in which I requested for a refund.

I have not yet received the full refund; when should I expect it?

Kind regards.

Adeola Kudaya
+44 [protected]

"Your attitude determines your altitude." John Mason

— Forwarded message —
From: Adeola Kudaya
To: "bookings@travelup.co.uk" ; "admin@travelup.co.uk"
Sent: Thursday, 29 August 2019, 07:50:27 BST
Subject: Re: Request for Refund: Your flight to Toronto on 10 September 2019 is cancelled - Ref NX2SDR

Dear Mike,

I hereby cancel my full booking for the flight referenced above and confirm that I request for a full refund.

Please advise on the next steps.

Regards.

Sent from my iPhone

On 29 Aug 2019, at 02:27, Travelup Admin wrote:

Dear

Dear Adeola,

Please be informed due to BA industrial strike action flight cancellation airline offer Full refund for that you need to
Cancel the entire booking and it will take at least 06 - 08 weeks to receive the refund from airline.

Kindly reply to this email as confirmation if you wish to proceed for the cancellation.

Yours Sincerely,

Mike Parker
Admin Officer

T: 0871 250 2510
Direct: 0203 771 4979

TUG PLC | 1 Zodiac House | Calleva Park | Aldermaston | RG7 8HN

— Original Message —
From: Adeola Kudaya [[protected]@yahoo.co.uk]
Sent: 27/08/2019 22:25
To: bookings@travelup.co.uk; admin@travelup.co.uk
Subject: Fwd: Request for Refund: Your flight to Toronto on 10 September 2019 is cancelled - Ref NX2SDR

Good evening.

Please see the email below from British Airways cancelling the flight I had booked months ago!

I hereby request for a refund for the full amount.

In the circumstances, please advise on the next steps that I need to take to have the full amount refunded to me.

Regards

Begin forwarded message:

From: "British Airways"
Date: 23 August 2019 at 23:32:26 BST
To: [protected]@yahoo.co.uk
Subject: Your flight to Toronto on 10 September 2019 is cancelled
Reply-To: [protected]@delivery. fly. ba.com

If you are unable to see the message below, click here to view.

Flights

Booking Reference: NX2SDR

Dear Customer,

We are very sorry to tell you that due to industrial action by British Airways' pilots union, BALPA, your flight to Toronto on 10 September 2019 has been cancelled.

The strike is expected to have a significant impact on our operation and will result in a large number of delays or cancellations.

Please do not go to the airport, you can rebook or refund your cancelled flight online. To review your options please go to Manage My Booking.

If you have booked via a travel agent, please contact them directly to discuss arrangements for your booking. If your flight is part of a British Airways Holidays booking you will receive a further email that outlines your options.

We are very sorry for the inconvenience this will cause you.

For further information, please visit ba.com/strike.

British Airways
Manage My Booking
Avios logo
Oneworld logo

Flights

Terms and Conditions
Terms and Conditions apply.

This email was sent to [protected]@YAHOO.co.uk. You have received this email because it contains important information regarding your relationship with British Airways.

Clicking through to ba.com from this email will allow us to track your use of our website and enable us to show content and offers of most interest to you. If you would prefer this not to happen, please go to ba.com through your web browser. We never share this information with third parties. For more information, please refer to our privacy policy.

If you have any questions contact us.

British Airways Plc registered office: Waterside, Speedbird Way, Harmondsworth, UB7 0GB. Registered in England: 1777777.

This email is intended solely for the addressee(s) and the information it contains is confidential. If you are not the intended recipient, (a) please delete this email and inform the sender as soon as possible, and (b) any copying distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful.

Hi, I purchased tickets to travel from Manchester to Pakistan on the same day. Upon receiving my booking confirmation I noticed there was a spelling error in the name of the traveller. I contacted Skyscanner to amend this, as I had read on the FAQs that this could be sorted ‘easily'. However, I was told by the rep that I had to contact the airline directly to make sure I can change the name before travel. I did so, but was told by the airline that as I had booked via a travel agent, they could not make the amendment, as it has to be done by the travel agency. I contacted the Skyscanner again and was told that the airline was wrong and that the only option I had was to cancel the current ticket at a cost of £110 and then repurchased another ticket at a higher price than before. I find it beyond insane that a spelling error could not be rectified by either party without having to cancel the ticket. I am now out of pocket over £120 because of a simple mistake. Can you please review and advise on this.

Original purchase which was cancelled number : [protected]

Thanks,

Khurram

Date of incident: 6 Nov 2019
Flight: Cathay Pacific
Flight depart Date: 13 Nov 2019, 10 am
I have make a booking through Skyscanner for the trip KL-Tokyo on Cathay Pacific throuhg one of your partner-Via.com on 1 Nov 2019, 9:46am(transaction go through), itinery has received long after hour. I have a lot of problem in communicating with the travel agent, so we go through with email. Thereafter I noticed the surname and given name sequence is worng. I request for name amendment, and it take fews days to complete and i was in worry because it is about one week to go.
Since I was in worry, so I keep checking with Cathay on my ticket booking name.
Yesterday night 5 Nov 2019, I realised the sequence of the name has changed to the correct name.
Today 6 Nov 2019, Since I was in deep worry and disspointed with this travel agent, I call Cathay and double confirm with my name correct in the ticket. According to Cathay, the name has correctly amended in the Cathay system and the new ticket has issues. And according to Cathay the name changes in sequences is FREE OF CHARGE. So i thaught everything has been done and I can ready to enjoy my holiday as I was in deep worry for few days on this matter.

This morning 6 Nov 2019, I receieved the email from this travel agent- Via.com again, they request for RM150/person for the name amendment, and required me to advise them for proceed the change and make the payment. I have total of 6 persons, which is consist of RM900 for name amendment. According to them, this is the fees charges by the Cathay airlines to them, so the same they charge to me. And there treathen me that the seat and fares and subject to availability and request for fast confirm and payment.

And feel very uncomfortable and dissatisfied with this travel agent dishonest in acting this. I trust Skyscanner in your filtering process of picking realiable travel agent to offer the reliable ticket. BUT, this really make me truly dissapointed on Skyscanner partner.

My flight will be on next Wed, I have checked with Cathay for many times, it wasted many of my time to double check with Cathay on the changes. And now, the travel agents is not doing anything and just charge me so expensive. This is the WORST and highest amendment fees so far I encounter, somemore the airlines has confirm is free of charge.

I really hope Skyscanner can help me to make sure my ticket is reserved and I can on board on time and date. And please investigate this dishonest, misbehave travel agency-Via.com. There are really super worst, and this really affect Skyscanner reputation as I am a usual custome of Skyscanner. After this incident, I have the fear in using Skyscanner because of your not realiable services.
I have also feedback this to Cathay, Cathay was also very angry that the travel agent use the name of airlines to charge the customer on this matter.

* MY change of name is only the change of sequence of Surname and Given name, no spelling changes. This is absolutely free of charge from Cathay.

I booked flights from London Heathrow to Charlotte USA 31st OCT 2019 The flight booked was AA731 Leaving Heathrow 12.30.
I arrived to be told my flight was changed in September to AA 733 Leaving 10.05
I complained and was told as i booked through you, and you were notified of the change it was up to you to inform me.
Why was I not informed of the change?

Hello, I have booked tickets for me and my girlfriend after i found this agency through skyscanner, they deducted the money from my debit card but they have not sent me any confirmation or ticket. They only sent me error page, even the money has deducted is more than the one shown in their website.
Kindly do action for this fraud website.

hope to hear from you on my email dr.[protected]@gmail.com
thanks
Eyad

On 10/11/18 I went to the airport of Larnaca (Cyprus) To take the flight W63482 Destination Cluj-Napoca but it is a party with an hour late at 3.40pm, Consequently in Cluj I took into consideration the flight W63381 which took me to my last destination, that is Milan Bergamo.
In reality the plane departing from Larnaca never landed in Cluj-Napoca due to the thick fog and we were diverted to Sibiu airport. This point is because of the large number of people from other flights who had the same fate as me, I had to wait a few hours before being able to get on one of the buses organized by the company that took me to Cluj. After 3 and a half hours of bus they arrived with the other passengers of my flight but all because of the fog all the flights had been canceled. Consequently given that it was already night I decided to go to a hotel in the center of Cluj called hotel melody central and in the meantime book another 2 flights for the morning, one at 7:00 am 0B3002 with destination Bucharest Otopeni and the other from Bucharest to Milan Linate at 13:15 0B159. I left on time from Cluj but recently the plane fails to land in Bucharest again due to fog and I am hijacked by a new airport in Constance where, once landed, I am told to remain seated in my place and stay there for a couple of hours. Declaring the commander announces that it is possible to land in Bucharest, so the plane restarts and I finally manage to land in the capital where after a few hours I catch the connection to Milan and land with a delay of 24 hours compared to all the arrivals scheduled for the day before .

I booked a flight from LAX to Atlanta on Australian search engine . I chose a price which was in AUD. When I clicked and proceeded to booking page, I chose the Spirit Airlines. I went over Skyscanner site and Spirit Airlines site to ensure I understood the prices .
There was nowhere to indicate that my purchase was going to be in another currency . I then proceeded with the booking .
I am so upset that my flight on the AUD SKYSCANNER SITE which I chose at $334 AUD from memory has now cost me $606?
I did get a seat and luggage deal which was $90(which I believed was same currency as flight)
According to information available on your site the total amount for the flight and seats/luggage was$424 . As mentioned I was charged $606 . A very big difference !
I would like a refund for the extra that I was charged .
Please respond to my email, otherwise I will have to contact the Travel Ombudsman or ACCC.
Thank you
Imma Ruiz

Dear Sirs

I would like to complain for the malpractice of Your supplier www.myholidays.ae from whom I bought yesterday a flight ticket the cost of which all the way to the payment page, appeared in AED.

Without any notification or information provided on the payment page and as there was an option to choose the currency for the payment of the ticket, I chose naturally AED since I would use a local card for the payment, only to find out after I concluded the payment that they charged me in USD instead, regardless of the fact that a. The cost of thicket appeared only in AED, b. I had chosen AED as the transaction currency in the option offered over the payment process.

They sent me an email stating the cost of the ticket in USD for which I complained to them directly since this means that there are extra charges incurring from my local bank for the currency conversion, which again I was never informed about!

This is a serious malpractice and you cannot allow them to mislead customers in such way!

I researched a flight from Berlin to TLV (one way) and found the cheapest option, at 169 Euro, and went to checkout without adding ANYTHING AT ALL, so I quickly clicked on "purchase" and it ended up to be about 230 Euro, about 60 Euro difference!
I have a screenshot of the price 169 Euro, and checked a few minutes later and it was the same price, so they cannot claim that in the meantime the airlines raised the price for that lfight.

The ticket i purchased had a 6 hr layover, whereas there were several other options which were more convenient at that price of 230 Euro - I would definitely NOT have chosen this flight had I realized.

Of course I understand that it is my responsibility to check exactly before clicking "pay', but I then researched eDreams and see how many people had bad experiences with them (so I won't even bother fillig out a complaint about them). I should have of course done that research before, but I assumed Skyscanner would only offer reputable firms, and am very disappointed to find out that this is not so.
I would really recommend that you drop eDreams and any other unscrupulous companies to protect your own reputation.

Thanks

Dear.
The Serbia airlines cancel my flight from Milan to Cairo.
And I make this reservations by skyscanner
from go to gate one month ago
And 3 weeks ago I got mail from air Serbia that they cancel my reservations
And now the airlines approved full refund but go to gate refused to make me refund my money.
Please this is one of your agents
Try to solve this
Thanks and regards

I booked return flights from Dublin to Oslo with Skyscanner

Return | Dublin - Oslo
Dublin - Oslo, Return
This option combines two single tickets
Dublin - Oslo
Booking No.: U4LVFN
Departure: Wednesday 18 September, 2019
From To Departure Arrival Flight Airline
Dublin
Ireland
Oslo Gardermoen
Norway
20:35
23:45
DY1363
NorwegianNorwegian
Operated by Norwegian Air International Ltd
Passengers
First name(s) Surname Age group Title Checked baggage allowance/Other
Maria Teresa del Carmen Cordoba Naveda Adult Mrs/Ms No checked baggage.
Hand luggage included.
Flexibel ticket
David Heffernan Adult Mr No checked baggage.
Hand luggage included.
Flexibel ticket
Oslo - Dublin
Booking No.: SMJENV
Return: Wednesday 25 September, 2019
From To Departure Arrival Flight Airline
Oslo Gardermoen
Norway
Dublin
Ireland
Terminal 1
10:20
11:40
SK4603
SASSAS
Passengers
First name(s) Surname Age group Title Checked baggage allowance/Other
Maria Teresa del Carmen Cordoba Naveda Adult Mrs/Ms No checked baggage.
Hand luggage included.
Flexibel ticket
David Heffernan Adult Mr No checked baggage.
Hand luggage included.
Flexibel ticket

Flight, Dublin - Oslo - Dublin €141.07
First name(s) Surname Age group Price Taxes & charges Total
Maria Teresa del Carmen Cordoba Naveda Adult €28.11 €42.42 €70.53
David Heffernan Adult €28.12 €42.42 €70.54
Flexibel ticket
€19.30
VISA Debit
-€3.11
TOTAL €157.26
PAID
OY SRG Finland AB is shown on your bank statement as recipient of payment. €157.2

As you can see from the receipt I bought flexible tickets which should have given me a hand luggage weight of 15Kg

Norwegian air only allowed me 10kg
Sas 8kg (they also charged me 60 euros because I was 2 kilos over weight)

Therefore I want to be reimburssed what i paid extra for the flexibel ticket and the 60 euros charge to me by SAS plus an extra sum to compensate me for the inconvience and the service failure.

kind regards
David Heffernan

I used Skyscanner to search for flights to and from Paris, it was for myself and my 2 kids. Somehow in the transfer from Skyscanner to Opodo the people requirements were transposed, it became a booking for 2 adult and 1 children. I didn't notice and booked the flights. When I got the confirmation I had to to contact the two airlines to rectify the mistake. Skyscanner are taking no responsibility although it was a system error

We bought a ticket was showing. lesser amount I believe one way Bali Denpasar $430 and I took the flight through Kiwi and locked in the price all the through to purchase it said $430 and when I checked. my bank receipt and the final receipt they had charged me $700 .In 46 years of travel to Bali and living between Perth and Bali I have never paid $700 for a one way ticket and the highest as around what they asked $430 .I rang them immediately and they. said I could. not get any money and the airlines will not refund .This whole thing is a scam .I buy some $50, 000 a year from Skyscanner ticketing and to have these clowns at Kiwi rip me of disgusts me.I want a full refund from them and you should consider to ban them from Skyscanner .

I have booked a ticket from London to Salt Lake City. I was told my payment had no been processed properly and I had to pay a further £449. I have received no refund or confirmation of a ticket. I have now lost £898. I have called countless of times trying to find out what is happening with no one being able to help or cutting me off on the other end. Without this money I am unable to go on holiday.

skyscanner has directed me to opodo for tickets purchase. i have bought the tickets but it was a worst experience. they didn't deceived me but also issued me a fake insurance number to get the money. i have complained them so many times. wasted my 100+ bills to call them but all the time they are just terrible.
i am considering to open a law suit against them after talking to my lawyer.

I have tried to book a flight from Ljubljana to New Delhi on 7th September 2019. While doing the payment I have received a message that my payment has been declined. But, they have deducted 25 euros from my bank account. So, I am charged with 25 euros without receiving any services and that too without my consent. So, I think this website is a scam that is looting our hard earned money . Please do something.

Hi,

I have booked today a return trip for which the price on the website was 212.95EUR.
After filling all the information required, including my bank account details, I paid, with the amount shown being 212.95EUR at that moment.

Right after this, I received an email that my booking was confirmed and the amount paid was 256.87EUR, which was split into two parts:

a. Fees for cancellation insurance of 29EUR
b. Ticket price of 227.87EUR

In a nutshell, I have been overcharged and an unauthorized transaction has taken place, with eDreams being responsible for this.

I wasn't aware of eDreams track record, but it looks like this is a common "practice" of the company, overcharging people in multiple ways.

I would appreciate your view on this. I already submitted an official complaint form to eDreams and expect my money to be refunded soon.

Regards,
A.V.

I recently book the tickets from your website from mumbai to ahmedabad on 11 November 2019 my E-ticket number is [protected]
As per your information in the website i should get 25kgs of luggage on this flight but after the booking of this flight its straight away showing 15 kgs
You guy cheated me with this...this was my connecting flight from new zealand im already having 25 kgs of luggage with me how can i reduce it to 15 kgs...you have cheated me with this one and i have lost 2700rs in this...please help me in this or give me refund of this flight