Smart Energy Solar’s earns a 5.0-star rating from 1 reviews, showing that the majority of customers are exceptionally satisfied with solar installations.
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poor customer service ,roof and tile damage.
smart energy USA should probably change their name to were sorry solar or well never call you back solar. I don, t know how this company stays in business . I initially signed a lease agreement on 9-01-13 knowing that they were very busy and it would take 3 to 5 months to have it installed. I received a call November 18 that they would be out to install panels on the 23. When i came home that night the crew was still there working on the roof with flashlights attached to there heads so they could see. My first indication something was wrong. I then spoke to the person in charge about the location of the inverter to be placed in the garage, he informed me that it was to large to go in the area we initially agreed on. I had asked him why he said the sales person will say anything to close the sale. (Ryan Ostronic ) . A few days after they left i went to hang Christmas lights on the house and noticed a number of broken tiles and tiles that were broken and had been glued together. I then saw an area under our entry way with a number of holes drilled (about 40) and split 2 by 6s caused by lag screws . Then I called smart energy to asked them about these problems and missy told me they had taken sample tiles to replace broken ones. Son why are they gluing them i asked, no answer. My next service was for the electrician to hook up the inverter. I received no call or e-mail they were they were coming but was able to arrive about 30 minutes after there office called me while they were at my house. I asked the electrician about the inverter and he said there was no problem with the original area and that it was the same size as my neighbors. I then showed him the damage to the entry way and his comment was (oh ###). He then took pictures and a sample of the tile, and told me they would reschedule the inverter install. Have not received any calls back so i gave them a call my self and spoke with savanah who said she would call me back in 45 minutes but never did. I called again January 16th and was told they would know more on confirmation of schedule times in two hours. No call until until now January 20th . Will keep everyone updated on progress.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Smart Energy Solar Legit?
Smart Energy Solar earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Smart Energy Solar resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Smartenergyusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Smartenergyusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Smartenergyusa.com you are considering visiting, which is associated with Smart Energy Solar, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Smartenergyusa.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Smart Energy Solar.
However ComplaintsBoard has detected that:
- Smartenergyusa.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The smartenergyusa.com may offer a niche product or service that is only of interest to a smaller audience.
- Smart Energy Solar protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Overview of Smart Energy Solar complaint handling
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Smart Energy Solar Contacts
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Smart Energy Solar phone numbers+1 (800) 405-1978+1 (800) 405-1978Click up if you have successfully reached Smart Energy Solar by calling +1 (800) 405-1978 phone number 0 0 users reported that they have successfully reached Smart Energy Solar by calling +1 (800) 405-1978 phone number Click down if you have unsuccessfully reached Smart Energy Solar by calling +1 (800) 405-1978 phone number 0 0 users reported that they have UNsuccessfully reached Smart Energy Solar by calling +1 (800) 405-1978 phone number
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Smart Energy Solar address1641 Commerce St., Corona, California, 92880, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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