Smart Start
Reviews and Complaints

SmartStart is a rip off its not customer service they just want Your money

Absolute horrible customer service. I am a Combat Veteran in the Veteran Treatment Court Program and they nearly impossible to get a hold of. This company is absolute garbage and I would recommend that any court officials use a different system or if you have a choice, go with someone else.

Got my Smart Start installed on [protected].For the 1sr 2 months was OK.My husband takes it in to get calibrations for the month.I blew well over 60 times in September 29th.My pre po officer told me only 41.What ?I *** down everyday.Could go to prison for their neglect to give correct info.

You can't reach anyone to resolve my issue to have my paperwork sent to the dmv to restore my license I've completed my court order 12 months and I'm going on 14 months and can't reach anyone when I do my call is directed to a menu and call is ended I've been on the hold for hours multiple times

If your state allows another device company, save your self some trouble and go to with them. They are quick to install and charge extra money for the so called "violations" but when you have satisfied your court order and want it removed, it's a hustle like no other. Their customer service is not the best either.

nothing but problems Wonderful staff working for them but inadequate business. I believe they are going out of business and rightfully so, as they are pathetic in every way as far as doing their jobs and providing the service they say they do. I've had numerous run ins and problems with their practice and am here to warn anyone out there to not go with them no matter what you do because you will end up in the same boat I'm in right now because of their lack of capabilities to make their devices work. I will now pursue financial repercussions for their mess and time I have spent trying to get things right. To everyone good luck with this company oh this is so typical, their site will not even get my review to go thru, WTH

Terrible company. I got a device installed which i was required to get before applying for an IILL in Pennsylvania. I fill out all the forms and one form specific requires a Smart Start Rep. to fill out the "Statement of Vendor" portion. When i went to get it installed the mechanic said that he was not able to sign it as he is not a rep of Smart Start, which is understandable. I called Smart Start and was told they will be faxing a completed copy, including the "Statement of Vendor portion to PennDOT and to send the form I have. Well after waiting for my camera card from PennDOT for 3 weeks, i get a letter saying that "Statement of Vendor" section needs to be filled out. I cant get ahold of a live person, but have no problems when it comes to paying them money. Joke of a company do not use them at all.

I had an in home device for over 12 months and recently replaced that with one of there car devices. I was told by the customer service agents and shop agents that I need not worry about the upcoming *** for my in home device since I now have the car device. While waiting for approval to return the in home device, it was past the 3rd of the month so it was locked out due to non payment. When I called I was told to just return the in home device when I can and not to worry about that ***. When I returned the in home device they were now charging me $240. After receiving emails that my account was past due, I called to rectify and was told they will not waive or at least credit part of the fees. Terrible company to use. If your given other options, I highly recommend you use those other companies. Smart start are a bunch of money hungry thieves who can care less that you cant afford these services. Not even during COVID will they take into consideration anyones circumstances!

I have had a smart start device since February of 2022 for a DWI from 2019. I have a couple of issues with them... First one is I got violation errors when a dealership has the car and called for bypass and followed the instructions but the dealership did it wrong and locked me out of the device. Smart start only partially refunded these. Wasn't my fault at all and they decided they get to keep money for the dealership messing up and this was fully proven to them.

Recently I had a total computer failure of the unit... It has to be fully replaced... Here is that story --8/1/2023 I came out of work to my car and could not get a recall error to go away to allow me to drive.. so I left the car at my office overnight and got a ride home. The next day 8/2/2023 I had to get the car towed to the smart start service station so they could find the problem and fix it.. I'm four years sober so it wasn't a bad blow... I've NEVER had a bad blow or locked myself out due to my own doing just that dealership screw up. Anyway I didn't have to pay for the tow because I could prove to my insurance it was malfunction with the smart start unit so my road side covered it. I missed 4 hours of work on 8/2/2023 due to having to get the unit replaced. At this time I have filed an incident for missing income but when I brought this up with the agent on the phone he said I can try but they probably won't. I lost out on 74 dollars for that four hours... Due to malfunction with their unit. I would like this money replaced or added as a discount to my monthly calibration fee.

I am filing an complaint because on July 2022 my car’s engine malfunctioned which resulted me having to get a whole new engine. Therefore my car is not drivable. I explained this to the Smart Start associate and was told to just file an appeal once I get the engine repaired. I am still trying to come up with money for the engine repairs and on top of that having to pay for the breathalyzer unit. Smart start is refusing to at least suspend the monthly fees. My program ended August 2022 but I’m finding myself in over $1600 debt for a unit that should already been uninstalled back in 2022. I asking to have those fees removed and an reasonable amount so I can have that device removed out of my vehicle. Thank you

I want to request a list of violations, so that I don't accidentally do something to violate unknowingly. For example, I once went to a gas station and left my jeep running while I ran inside to get food & leaving it running while not inside gave me my 1st violation. if I do something similar to that; which has nothing to do with me having alcohol of any sort & the latter is the sole purpose of me being court ordered to have this device in my vehicle.

I got my interlock device put in June 27, 2022. its had nothing but issues and kept glitching and they would tell us to unplug the device and re-plug it and it worked the first couple times but then it got worse and worse. And its all scripted so every time I called they gave me the same answer and it was hard to get a hold of anybody. A calibration appointment came up on the device but we couldnt make it to the appointment because thats when we had the big issue. The device would let me test and pass but would not start. I am sitting in almost 100 back-and-forth with Smart start having to wait an hour and a half each time to get a call back. They werent being very good with communication they were putting in a request to get someone to come to me it never happened I ended up having to tow it because they dont care about their customers. When we had it towed to the Smart Start In *** they called *** and claimed there were wires cut when they looked in the vehicle but they were not that way when we left it to get towed. When The guy installed it he kind of just put everything sloppily back in there But I thought he was a professional now Im thinking that he messed *** in the installation because like I said I had no issues with this vehicle until then with it starting and boom A month later it wont start. Me and my wife have been to the truck at that location a couple of times since replacing fuses to see if that would help and even saw the guy that installed it and asked him to come look at it and he wouldnt he just shrugged us off and had an attitude. They need to pay my wife back for both tows. we had to get it towed to the shop yard first Because SmartStart told us they were putting in a request so we held off on the Tow and by time we realized they werent going to help The SmartStart was closed and the tow company said that they would have to tow it there first thing Monday morning so we had to pay for two and now have to pay to fix their messup

I did not receive my car until 2017. Once I installed a smart start interlock device via a certified installer, I kept it for over 4 months, lifting the flag on my license and receiving a new one in CA. Later, I removed the device. Now, I'm trying to renew my license in 2022, but the department of licensing requires a 4-month Compliance Report from Smart Start, who refuses to submit it without additional payment. They claim I removed the device too early, despite clearance in 2017. I've contacted the licensing authority, and they're willing to accept the report from Smart Start, who initially approved the device's removal. Smart Start has ceased communication and insists on payment for 9 months for a 4-month report, despite being 5 years past the end date. I request Smart Start to submit the report as the authority will accept it, considering I had the device for the necessary time with no issues since then.

My install on July 28th 2022 was scheduled for 4pm. My install wasnt finished until almost 8pm and I got home at 9 pm. The shop had multiple I guess friends showing up and were being let into the bay door onto where my install was going on. My first calibration took over 2 hours and the shop owner got in my friends face because my friend threw away a piece of garbage into a garbage can just inside shop door. He was literally in my friends face threatening him. My finale calibration to meet my 90 day requirement was much smoother took around an hour and everything went fine. Ok now Ill start my complaint my final calibration was 10/28 everything went good at shop, I had to wait roughly a week for smart start and dmv to do their process. About 2 days in I stopped car for in back seat and then trunk then back in car and a few mins later device wanted a rolling retest and when I did test k noticed the lockout ( I had just went 90 days with no fails, lockouts or issues like this) I then drove a couple miles to a *** shop and when I left no issues with starting car but violation on screen. I was an hour away from home took every test on the way and I have had to file 3 incident report 2 were denied I was told I didnt take the final test on that drive. I told them that was not true in 2nd dispute and it was denied havent heard back on third. They have no email or phone number or anyone you can talk to when they deny a dispute your only option is file another dispute (customer service told me that when I called) when I had my device removed I was told multiple times $75 but I paid $166.35 and had to pay violation and had no option of discussing this with smart start. I shouldnt have had to pay $55 when I never caused that violation. I called a few days after removal and was told report must be filed online but this employee offered to refund the month if November I had to pay for well over a month and I havent seen it and no answers after wasting hours on the phone

I had a smart start interlock on my vehicle. The device had constant issues from the first week after install. I had it installed at a shop in *** and it was serviced at a shop in my home town of Pueblo. I had to have the head unit and relay replaced several times due to issues with the device. When I took it in when having an issue where the device would not calibrate and has a code on the unit that rendered it inoperable I was informed that the shop that installed it had done a poor job and the wiring was a mess. Because of the bad install it kept frying the relays. When I took it in it had a code although I dont remember the exact code but my truck was functioning without the device working. So I didnt have to blow to start the vehicle. The tech replaced the head unit and the relay 4 times to get it working. Fast forward to November 1 of this year I totaled my truck in an accident. It was a very bad accident and none of my airbags deployed. After an investigation I was informed that all of my airbags should have deployed and they were pretty sure that the c*** install and faulty IID might have been the reason my airbags didnt deploy. I contacted the company after the accident and even scheduled an appointment to have a new one installed in my replacement vehicle. I thought all was fine until the night before the install I get a call from a collections employee of smart start stating I had to pay for the equipment or return it. I informed her that the truck was totaled and I didnt have access to the vehicle anymore as insurance had seized it. She was rude and threatening and ultimately I ended the call. I then have received over twenty calls from different people at smart start harassing and trying to intimidate me into paying for equipment I dont have access to. I gave *** my insurance adjusters information and told her she needed to contact my insurance. I also informed my adjuster of the calls and gave her *** from smart starts number.

The nature of the complaint I filed had nothing to do with the service people or the customer service representatives. They were very friendly and attentive to my needs. Even when I filed my complaints, I got a quick response and a partial refund. When I set up my removal, everything went quickly. My complaint had to do with the equipment issued and company communications and accounting in reference to the equipment. It was installed on 2/26/22 for $177.95. My backup camera stopped working and I was told it would be reconnected at removal. That same day, 2 hours later, I had a violation occur out of no where.They had to replace the unit. On 3/4/22, I woke in the morning to a violation, $75. Smart start tech said it was a device error and a $75 refund was issued. 3/26 I went in for monthly service and was told device would not calibrate, needed replacing and it would take a week to get it. On 3/28 the unit shut down for missed appointment, $30, $30 for unlock code, $75 service lockout, all because the tech had to replace device. 4/11, parked my car, turned off ignition and closed the door and heard the beeper for a rolling test. Got back in and blew a good test. Called the company, explained what had occurred. Still charged $75, missed rolling test. The same situation occurred again on 6/20 but I did not hear the alarm, $75. On 7/1, I parked my car and went into a store, no alcohol, when I tried to start, it asked me to blow 3 times and then said violation lockout. $75, l complained and $75 refunded. The removal was prompt, however, I was told that to fix my backup camera, I would have to pay for diagnostic and repair. I called in a complaint and was told that the repair was in fact the companys responsibility and was told 1 of 2 managers would call to set up an appointment to repair my camera. No call received. Complained about all of the above and was told all was driver error. Im down $285, still no call, no camera fix. Did they even investigate my complaint?

My issue is with the collections department. Let me be clear and state I have had a great experience with Smart Start up until it was time to remove my device from my vehicle. I was informed I owe $779 for a missing head unit. Long story short, I was in an accident (not my fault) and my car was totaled and not drivable. My car was then towed to a lot (i had no control over). During that time Smart Start told me I had to pay for a bounty to drive out and remove the device. This occurred on April 8th 2022. I was able to get the new device on my new car because i was TOLD the old device was successfully removed. Fast forward 5 month to September 2nd 2022. I was politely informed by the calibration tech that I had an unpaid balance on my account for "missing equipment". He provided me a number to call and said there were no notes on my account of the details. This was a complete surprise to me. I called and was rudely informed my balance is due because when the bounty went to retrieve the old unit, there was no head unit. Now I am 100% certain that bounty had my cell phone # because he called me to inform me he was heading to the yard to remove the device. I NEVER heard a word from him after. Naturally assuming everything was fine. The yard has no notes the bounty couldn't get all equipment. Collections informed me on 9/2/22 that there were two "attempts" to notify my in June 2022. in which no voicemail was left. Why would you wait over 2 months to attempt to inform me something was missing. How would I try and track something down after 2 months. I understand I am responsible for ALL equipment in my vehicle, however the car was no longer in my possession. What am I supposed to do after an accident? remove the device myself before its towed to make sure it does not go missing? How could I track missing equipment 2-5 months after the fact? I am NOT paying this full amount. Someone needs to contact me and work with me on this. Lets be human here and see this is not fair.

Ok I had to have a breathalyzer installed in my car to get my license. So I went and got it installed well first day the unit under my dash fell down and the splice the guy put in my yellow ignition wire cut the wire in half which I had to put back together to start the car and I took it back to him and told him it had fallen well he had fixed it back with zip ties and it was good. Next I went almost everyday for a month to the DMV and I was unable to obtain my license because I could not get the company to send the paperwork in to the DMV showing the device was installed. So finally the lady was like ok as long as it's in your car I'll give you your license so got them finally, then I have been trying to get put on the indegent program to waive the monthly payment so I could afford to take care of my family. Then my car tore up and I made sure to call and notate my acct telling them that it's inoperable even sent the state a signed document saying it was tore up well after that I finally got the car fixed. About a week ago I walked out and my driver door won't stay shut and that box is hanging down and it looked like someone broke into it and tried to steal it but couldn't get it and when I turned the key it started without me having to blow in it so I took it to the shop and told the guy about it he asked me if I was able to start it without the key I told him yes once and he told me the thing had been shorted out and made a call and the guy told him to charge me 900 to fix the box which I didn't have and I asked do I need to make a police report to cover the damages he said that doesn't matter blah blah now your going to be charged with a felony offense and charged 1000 to restart the program. Ok I don't see why I can be held responsible for someones actions that's out of my hands and out of my control so I called the company directly to address the issue so they transfered me 6 times and hung up on me 3 seperate times the same day I am very pissed off and no one will help me.

I contacted Smart Start, Inc. customer service to resolve a lock-out related issue. The customer service representative was helpful and informed me that I would not be financially liable for the lock-out fee for the current month (they agreed to defer the fee via credit and I would be billed at a later date, as I am currently laid-off due to COVID19). However, this information that was communicated to me turned out to be false, as I was required to make the full payment at the time of my service to unlock my vehicle. I paid with my card despite my minimal funds and called customer service back to inform them of the issue. Representatives were unhelpful and I was told multiple times by various employees that they "didn't know what to do" and offered no resolution, despite their company being at fault for the credit error at the time my vehicle was serviced. I eventually was connected to a service rep by the name of ***. *** informed me, much like other reps, that she did not know what to do and offered no further resolution. It was at this time that I asked to speak with her supervisor. She informed me that her supervisor had left the office. I calmly explained that I had difficulty believing that and still required further assistance even if her supervisor was not present. She promptly hung up on me. I did not curse, nor did I raise my voice or alter its tone in any fashion that would have led her to respond in such a manner. Essentially, I was told that I was responsible for the financial ramifications of their product and credit department not functioning properly and thus, would like to seek further assistance and resolution regarding Smart Start, Inc.'s errors. I understand that by law I am required to have this interlock system in my vehicle, and I am fully compliant regarding this. However, while there are laws that dictate how I am able to drive legally, there seems to be no laws in place that prevent this company from taking advantage of someone who has worked to rehabilitate themselves over the course of three years and has demonstrated full compliance during that timeframe.

On 07/17 I went to a local Smart Start service center to have my Portable device uploaded. Upon arrival I was told that my account was $175 past due and i would have to pay this amount to get up to date. I contacted smart start and was transferred 4 times until i finally reached the Collections department. I explained the situation to the Rep. I explained to her that i make my payments on time Bi-weekly Via the Smart start client portal. After her doing some investigating she said that since the start of my service I had been paying for extensions. I asked her to clarify what she meant. She Said " when making a payment throught the client portal you are paying for an extension. I was shocked, I pulled up there application and looked over it vigorously. I was unable to locate anywhere the word extension. The only option on the client portal is payment. after pressing payment it gives you the option of either 1 week, 2 weeks, 3 weeks, or a month. She explained to me that this was considered an extension. Again no where on this application is the word extension mentioned, just the word payment. So apparently I have only made extension payments since the start of my service. I asked to speak to a supervisor to explain my side of the story and the inaccuracy of the "smart start client portal". The portal has never shown a past due balance. It has always been completely up to date with no past due balances. So I was highly confused. I was connected with *** who started the conversation in a very hostile manner. *** would speak over me and would not allowing me to speak. When I would speak he would speak to try and have control of the situation. *** said that he and his employees had never seen the portal. This was shocking to me. being in the tech industry it is very important that all employees are made familiar with your services and applications. *** told me i was to pay the $120.00. Which was not the same amount mentioned before. He simply kept demanding i file and incident report. So I did. After getting of the phone with *** he then added the amount past due to my account not allowing me to continue with my services it has been over a week that I submitted this "indecent report" with no results.

I bought a certified used vehicle from West Herr Nissan of williamsville NY on new year's eve. I'm upset about this vehicle purchase to begin with because it wasn't the vehicle I was supposed to buy. I wanted a Ford fusion, bank wouldn't finance it, too old, then he said I was buying a Ford Focus. The next day I went to meet him he said they sold the focus.So I end up with this Mazda 3 that I didnt even drive. I test drove the fusion. I didn't even test drive the car I bought. I met him at the dealership that day with my old car with the device installed in it. . I scheduled to have a smart start device installation in the vehicle that day. So I had to drive my car to the smart start dealer because it has a breathalyzer device in it. They had a west Herr rep drive the Mazda to the shop. Well I had the device installed in the vehicle before I even drove the car, so I couldn't tell you how the car ran. But when I left with the car that day I immediately started having electrical issues with this vehicle. The rolling breathalyzer would make everything in the car go nuts. Every light was on. Engine light, key light, transmission, the computer screen blanked out. I called the store immediately and explained what was happening. He asked,, did it stall? I'm like,, no. He said we'll it should be fine bring it in tomorrow. This was ten minutes after I left the shop. I'm a delivery driver, I got to work that night, I'm in my first delivery and my car stalls in the middle of an intersection when the device did a random breathalyzer. Everything in the car just shuts down. The smart start device basically rebooted the entire cars electrical system. Finally after two minutes of people screaming and blowing their horns at me the device reboots and it asks me to blow, I did and I got the car to start. I drove it to my job and told my boss I couldn't drive. I lost that shift. The car started and I got it to the smart start rep the next day. But that car stalled twice on the way there. Keep in mind I've had this car two while days at this point after financing it for $11,000. He tinkers with it for 20 minutes, and said I should be good to go. The car drives well for about a day, then the car just completely dies at work. Won't even start. Second shift lost, So I call the smart start guy and he said its not his problem, he installed it properly, it's west herrs problem. They sold me a bad car he said. So I call west Herr, and I have it towed on the third day if ownership, losing a third shift at work. to west Herr and they changed the battery. I had to uber to pick up the car that day. I'm a delivery driver I bought this car to make money so far I've lost four shifts. Approximately 600 in tips. Actually that's a pretty fair assessment. I'm driving the car again that night with the car and the car died again at work. I call the smart start rep he's telling me he wants to wash his hands of the problem. I'm asking west Herr to take the car back and they said that I'm stuck with the vehicle because they're not liable for a faulty breathalyzer installation. Basically both companies telling me to go to hell, and I have no car after just shelling out a bunch of money. So I have the car towed again to the smart start representative, now apparently both companies are gonna meet on monday Jan 11 2021, to discuss the issues plaguing that car. While I've basically lost my job and any means to get anywhere to get a job during a pandemic. With two companies telling me to get bent.

I contracted COVID-19 and was not able to make my appt on the date. before the date came, i called them and told them. the lady told me that I shouldnt go in, and that there was a 7 day countdown and I would have to call and get lockout codes after that until I was off quarantine from the health dept. Never said anything about being charged for them (important for later). Now I'm in quarantine and had to go to the hospital, call for a code and go. THEY GIVE ME A 6 HOUR CODE. I get out of hospital and I start to recover, and have to drive to get meds. I then call again for another unlock code and the guy says "we should have given you a 3 day unlock code from the start. I'm sorry about that". He gives me a 3 day unlock code. So after never advising me of a CHARGE when i have COVID-19 and CANNOT go to a service apt, and then saying they screwed up and didn't give me a 3 day code from the beginning, I then have a family member take the car in after sanitizing it etc, and she calls and tells me the service guy (the *** service guy is awesome btw. Knows what he is doing and can diagnose faulty Smart Start devices like a pro. but of course smart start never admits its a faulty device so good luck with that. Just read the other complaints. this company is mafialike) saying I have to call into the cust service line for the smart start company and pay them, they changed it 3 months ago. I'm supposed to get charged 178.50 every two months. when i call them, they try and charge me 298$ ! I find out the extra charge is for unlock codes. I tell them I'm not paying for those. I cannot go to my calibration apt because the health dept quarantined me. I AM STILL IN QUARANTINE. They say "too bad, you have to pay and you were advised on Nov 11th when you called in." I tell her no i wasn't, she says "ok ill pull the call and check". She does so and guess what... has to admit flat out that she lied. I was NOT told there would be charges, especially for COVID19 related delay in getting the car in and needing a code. Nor was there a 3 day code given as the phone rep said should have happened in the first place. so they are trying to charge me for 2 codes, 120$. And lying about "advising" me of that (and got caught in the lie). She transfers me to a supervisor "***" who (I admittedly I got angry and snapped at him a bit) starts telling me over and over "you WILL be charged for this and ill put your account in an admin lockout until you pay it." So I ask for a supervisor, and he claims that there IS NOONE higher than him. he doesnt have a supervisor. so i just start repeating myself and asking for a supervisor over and over. I am tired of this at this point, and very angry. Im still sick and on meds and tired of dealing with price gouging jerks who lie and they extort money from people for being sick. So im a bit of a jerk to him, but reel it back in and just repeat over and over that I want a supervisor now. He claims he is the last stop and there is no supervisor above him. Then he threatens to put me on hold until a supervisor can be reached but says flat out after that there is no supervisor. So i tell him 'you dont get to dump me in a queue and ignore me. and you dont get to claim you told me there was a charge when you didnt, and you dont get to CHARGE ME when im fighting to breathe and hoping my asthma and COVID-19 doesnt kill me". He keeps repeating himself and saying inflamatory things like "i dont know how much clearer i can be, there is no supervisor and your account will be locked out until you pay for the codes you got" etc. Finally i just stop responding and say "let me speak to your supervisor" over and over and he refuses over and over and hangs up on me. THIS is the type of service you will get with smart start. Liars, thieves, extortionists, who care only about profit, and not about anything else. If they can lie and charge you for something, they will. They WILL charge you for anything they can regardless of their faulty devices or administrative mess ups. I expect, IF they answer this, it will be some corporate doublespeak non answer and I still will get charge 120$ for having COVID after they TELL YOU not to come in if you have it. Of course they would tell you that, they get more money if you dont! This company is exploitation and corporate malfeasance at its worst.

Price Gouging by way of unnecessarily delaying the retrieval of my device (and necessary data download) so that I would be penalized by the department of revenue in the state of MO who would then deny my application for re-licensure based upon the requirement (again) that I re-install a Smart Start Interlock device for an additional 90 days - while paying all necessary costs to install, maintain, and remove the device (again) - AFTER I had already completed the requirement for the 12 month duration I had the device originally installed / maintained / and returned to Smart Start as agreed upon almost a YEAR prior to the repeat, subsequent 90 day requirement ...this was all documented in their system AND in my previous Complaintsboard.com complaint I filed throughout this ongoing nightmare of an experience as I was being inappropriately charged during my initial 1 year service period with this company and their ignition interlock device as a result of a malfunctioning product and quite possibly the worst customer service across departments of any company on the planet. This industry needs more competition to ensure Smart Start and providers like this cannot take advantage of folks who are already in an uphill battle with legal costs and legal mandates they are facing as they work to get their personal life in order following a mistake they are already suffereing severe consequences as a result of. In my case, I have had enough. I already had erroneously charged fees refunded after NUMEROUS complaints because I will simply not stand for being charged fees that are illegitimately charged as either a (dis)function of the product/process in which they are assessed and/or the procedures in place that should be safeguards for preventing them. However in my case on the day my original device was to be removed my vehicle stalled AS A RESULT OF THE DEVICE that was interfering with the wiring and also draining my battery. (a secondary point altogether) Despite this my car was older anyhow and I wasn't able to come up with the money to get it out of the tow lot so I coordinated with Smart Start for a technician to retrieve the device in February and was told my obligations were complete. However, I was contacted for the next 180 days by multiple Smart Start customer care reps saying I was financially responsible for the device and each time I re-routed them back to the initial convo in which I was told over and over again my device was retrieved and I would never be contacted again. Yet again and again I was called for the SAME REASON only to find out that Smart Start did not have a tech retrieve my device for MONTHS despite my OFFERING TO PERSONALLY go and meet them there on the day of the scheduled removal in February and every time they called after that. Fast forward to December and i am suddenly INELIGIBLE for license renewal because 'my end date with DOR was not rreached before the bounty/removal was complete" despite me making every single effort and fielding every single phone call resulting with my obligations being satisfied. *** (my MO rep who knows me well now) sid I would have to 'reinstall and go 3 months violation free despite 0 violations in the previous 12 months and I would then be cleared nationally" - instead of push back I asked her to document the HECK out of her part as well as the dozens of internal smart start reps assigned to this nightmare over the previous 8 months since my device was returned so that I would NEVER EVER be ethically charged for the biggest debacle in customer service history...and yet when time came to 'reinstall' a device in a vehicle it had no business being required to be installed in but no human being with smart start willing to connect the dots, download the data from the previous device and review the notes to take responsibility for the ACTUAL DISCONNECT and DETERMINE HOW THEY COULD HAVE CURED THE ISSUE BEFROE IT EVER BECAME A RETROACTIVE ONE and how maybe instead of passing the buck to the next guy on the dialer they could have looked at their internal communications, policies, and PROCEDUREALLY made the adjsutments needed to properly resolve this issues by doing the one thing their monopoly on the industry does not require them to do: WHICH IS DOING RIGHT BY THE CUSTOMER FIRST and avoiding penalizing many of us who DONT EVEN DRINK and ABIDED BY THE REQUIREMENTS of this ignition interlock seriously ad choose SMART START when they promised to be everything they had no intention of ever being... and after being denied repeatedly for my fees to be refunded as should have been done and many threats of further complaints as far up the chain as it takes from me - I am seeking indemnification from the Complaintsboard.com and the powers that be