Sofamania
Reviews and Complaints

I recently bought two sofachairs from Sofamania's website in mid July. The website promised a 6 week turnaround. I was really excited to receive my order, but unfortunately, things didn't go as planned. I repeatedly sent emails asking for shipping confirmation, but I didn't receive any response. I was really frustrated and worried that I might have lost my money.

After a few days, I decided to request a cancellation of the order. To my surprise, I was sent a shipping tracking number the next day. I was really confused and didn't know what to do. When I received the product, I realized that it wasn't what I expected. I asked for return labels to ship the products back, but it was a nightmare.

Initially, I had to send 5 emails and received one shipping label and the promise that FedEx would pick up the product if I called and scheduled a pick up. I was really happy that I finally got a shipping label, but my happiness was short-lived. Upon calling FedEx, I was informed that the shipping label that was sent to me does not qualify for FedEx picking up the item, but that I would have to drive two large boxes of sofachairs to a FedEx facility.

I was really frustrated and didn't know what to do. I emailed Sofamania 4 more times to inform that their own representatives told me in writing that FedEx would pick up the item and they refused to respond or answer my emails. To date, despite my repeated attempts to speak to them, they will not address the return labels, send proper labels or refund my order for a product I cancelled prior to it being shipped.

I feel really disappointed and cheated. I would not recommend anyone to buy from Sofamania. It is a scam. They will keep your money and attempt to tie you up in red tape. Further, their customer service number does not work. You can only email them and you will receive a different person replying every time. It is really frustrating and time-consuming. I hope no one else has to go through what I went through.

I gotta tell ya, I had a pretty bad experience with Sofamania. I mean, I shoulda known better, right? You know what they say, if it sounds too good to be true, it probably is. And let me tell you, it definitely was. I ordered a couch from them, and wouldn't you know it, they sent me the wrong color! I caught it before it even got delivered, and managed to get it rerouted back to them. But then, get this, they still charged me a 20% restocking fee! Can you believe that? $60 for a couch I never even laid eyes on! I called 'em up and tried to reason with 'em, but they just kept saying it was their policy. I mean, sure, it's buried somewhere on their website, but who reads all that fine print, am I right? And it's not like it was my fault they sent the wrong color in the first place. I don't see why I should have to pay for their mistake. All they gotta do is put it back on the shelf, it's not like they even have to repackage it or anything. And to top it all off, I knew it was gonna be a crappy couch anyway. I mean, you get what you pay for, right? I just needed something to hold me over until I could afford something better. But man, I shoulda just gone with Amazon. They had the exact same couch for the exact same price, and I wouldn't have had to deal with all this hassle. So take it from me, folks, don't order from Sofamania. Save yourself the headache and go with someone else.

My two sons wanted to surprise me with a new recliner for my birthday, and they suggested we use PayPal to pay for it in monthly installments. We settled on Sofamania, and I was excited to receive my new chair. However, my excitement was short-lived as I soon discovered that the chair was not up to par.

As someone with pulmonary issues and on disability, I rely heavily on comfortable seating. Unfortunately, the new chair was not as comfortable as I had hoped. Last week, I noticed that the chair was no longer closing from the reclining position and was leaning to the right. Upon closer inspection, I found that the reclining mechanism was crooked, and the leather on the lower leg was being scraped off. The entire right side of the chair was detached from the base, leaving a big gap that caused the legs to screw toward the center of the chair, resulting in further damage to the leather.

I was disappointed to learn that I could only return the chair in its original box, which I no longer had. Additionally, I would have to pay for shipping and a 20% restocking fee. It seemed like a lot of hassle and expense just to return a defective product. As a result, I am stuck with a chair that is falling apart and not fit for purpose.

I had hoped to furnish my new home with reasonably priced items from Sofamania, but this experience has taught me that there is a big difference between inexpensive and cheap. I will not be ordering from this company again and will be sure to warn others about their poor quality products and customer service.

We recently purchased a sectional from Sofamania, and while we knew it wasn't the best quality, we didn't expect the customer service nightmare that followed.

The sofa arrived quickly, which was a pleasant surprise, but it was missing the instructions, feet, and hardware. We tried calling several times, but no one answered. Eventually, we received a response to our email inquiry with instructions and were asked to provide information on what was missing.

It took over a week to receive the missing parts, but when they arrived, we realized they had forgotten to include about half of them. And the ones they did include were wrong. As we attempted to put the sofa together, we noticed that the brackets to hold it together were not aligned and didn't match, so they would never fit together. Additionally, the middle section was taller than the end sections.

We called again and were asked to provide documentation of the issues, which we did. They offered us a measly $75 to keep the sofa as-is, missing parts and all. We priced buying the missing parts ourselves and found that it would cost over $100. So they upped their offer to $100 or gave us the option to deal with the hassle of sending it back.

We were disappointed with the whole experience and would not recommend buying from Sofamania. While the price may be tempting, the sofa is cheaply made, and the customer service is lacking. We will be buying elsewhere and accepting that we should have known better.

It's worth noting that we tried to post this review on Sofamania's site, but shockingly, they didn't accept it. So don't believe all the positive reviews you see. They clearly have a way of blocking negative ones.

I recently had a terrible experience with Sofamania. I ordered a bed and only received one box out of two. I have been trying to get the missing box for almost three weeks now, and all I have gotten is the runaround. It's been so frustrating because my husband and I have been sleeping on the floor for almost three weeks now. Every time I contact them, they just apologize and say they will resolve the issue by the end of the day, but nothing ever happens. I had to submit another message just to find out what was going on.

My husband even wanted to return the rails because they are useless without the other 3/4 of the bed in the missing box. It's been 11 or 12 days since the first box arrived, and we still haven't received the second box. They told my husband they would send a return shipping label and pay for the return shipping. But when I got the email with the shipping label, I saw that they would deduct $14.67 from our refund and made a note that the seller is not at fault for the return. Why would we need a prepaid shipping label if we were going to pay for the shipping? It's like they have us trapped!

We either keep the rails and lose $180 or send them back and have to pay $15 for something we never received. It's a terrible business practice, and I'm so disappointed. Only after I filed a dispute with my credit card company did they offer a replacement, but how can it be a replacement if I never had it in the first place? So I ended up purchasing another bed from a different company because we just wanted to sleep off the floor. But then they slipped in that disclaimer in the email, and if I send the rails back, it's like I'm agreeing to pay for the return shipping. It's just a sad and miserable experience all because we wanted a new bed.

I gotta say, I've had a pretty rough experience with Sofamania. I've tried reaching out to them multiple times to return the couch I bought from them, but it's been a real headache. First off, the couch arrived way later than they said it would, and they just left it outside my house without even getting a signature. When I finally opened the box, I found that one of the wooden pieces was broken, but I didn't complain at the time because I was just so excited to finally have my new couch.

But man, was I disappointed. This thing is so uncomfortable, I can barely sit on it for more than a few minutes. So I tried to return it, but apparently I can't because I don't have the original box anymore. What kind of nonsense is that? I mean, who keeps a giant box in their living room for a month just in case they need to return something? And when I asked to speak to a higher-up to try to resolve the issue, the customer service rep I talked to refused to transfer me to anyone else.

Honestly, this whole thing feels like a scam. They lure you in with promises of huge discounts, but then they make it impossible to return anything if you're not happy with it. And when I offered to pay for shipping to send the couch back, they told me that their shipping company wouldn't even accept it. It's just ridiculous.

I'm really disappointed in Sofamania, and I definitely won't be buying anything from them again. It's a shame, because I was really hoping to find a good deal on a nice couch, but this experience has just been a nightmare.

I recently purchased a sectional sofa from Sofamania for my master bedroom. I've read a lot of reviews, both positive and negative, and I wanted to share my own experience with this website.

First and foremost, it's important to understand that Sofamania is simply an ordering site. They don't actually stock or produce any of the merchandise themselves. Instead, they aggregate orders until they have enough to bulk purchase from a manufacturer. This means that the shipping times can be longer than what is advertised. If it says 3-6 weeks, you should expect it to take closer to 4-8 weeks. If you need something quickly, this might not be the best option for you.

I've seen a lot of reviews complaining about the quality of the merchandise, but let's be real here. If you're paying $200 for a sofa and the next cheapest one you can find is $500, you can't expect it to be top-of-the-line. You get what you pay for. That being said, I was satisfied with the quality of my sectional, especially considering the price.

Another common complaint I've seen is regarding the size of the furniture. Some people have said that it's "child-sized" and they want to return it. Personally, I think it's important to use a tape measure before ordering anything online. If you're unsure about the size, measure your space and compare it to the dimensions listed on the website.

One thing I was prepared for when ordering from Sofamania was the possibility of issues with my order. I was ready for it to take longer than expected, for it to arrive damaged, or for pieces to be missing. I was even prepared to cancel my order if necessary. However, I was pleasantly surprised when my sectional arrived within the expected timeframe and with all of the pieces included. The box was a bit damaged, but luckily the contents were not.

Overall, I would say that my experience with Sofamania was a solid 3/4. I got what I wanted at a reasonable price, and while there were some minor issues, they were not deal-breakers for me. If you're considering ordering from this website, just be prepared for the possibility of delays or other issues. If you can live with that, then it might be a good option for you.

I can't believe the trouble I had with Sofamania. I was so excited to receive my love seat on the 5th, but when I opened the box, I was disappointed to see two large holes in the black Velcro lining. I immediately called the number on the box three times and left a voicemail, but I never received a response. I even emailed them photos of the damage, but still no response. I was so frustrated that I called Fed Ex and they offered to file a claim. I took more photos and sent them to Fed Ex and Sofamania. Within 24 hours, Fed Ex picked up the damaged love seat and I was finally rid of it.

I was so disappointed when I received an email from "Vanessa" on 9/6/18. She didn't even apologize for the inconvenience and only asked for the tracking number. I was so upset that I asked for a full refund and wanted to know who she was. I doubt I'll ever hear back from her.

I decided to call my bank and explain the situation. They credited my account for the total I paid. I'm so glad I did that because I don't think Sofamania would have refunded me.

It's so frustrating to see so many similar stories in the reviews. It's not right for a company to be so apathetic and dishonest. I even saw the same love seat on Amazon under a different name, Furniture Mania. They even have the same phone number and are located in the same place. It's so shady.

Overall, I would not recommend Sofamania to anyone. It's not worth the hassle and frustration.

I gotta say, I ain't one to complain much. I respect companies and the hard work they put into their products. But let me tell ya, I wouldn't recommend Sofamania to my worst enemy. I shelled out about $300 for a Sectional for my family just before Christmas, and I only got it today - after almost a whole month of waiting. And let me tell ya, it was a hot mess when it finally arrived.

First off, the box wasn't even sealed when it got to my doorstep. So, naturally, most of the screws, bolts, and other bits and bobs were scattered all over my driveway. Not a great start, right? And then, to top it all off, the legs were actually broken. I mean, come on - how does that even happen? They're made of hard plastic, for crying out loud. You'd think someone would've checked them before shipping them out.

But wait, there's more! The pillows weren't even stitched properly, so they lost stuffing all over the place. And the couch itself? Let's just say it's like sitting on a piece of plywood. Not exactly what I had in mind when I ordered a comfy sectional for my family to enjoy.

So, to anyone out there who's thinking about ordering from Sofamania - don't do it. Seriously. It's a total waste of your money and your time. I've never dealt with a company this bad in my entire life. Save yourself the headache and go somewhere else.

I recently purchased two couches from Sofamania and unfortunately, one of them arrived damaged. I tried calling the company during business hours to report the issue, but was surprised to find that their phone number went straight to voicemail for several days. I was frustrated and confused as to why a real company wouldn't answer their phone during normal business hours.

After almost a week of trying to reach them, I finally received a response via email. They requested pictures of the damaged furniture, which I promptly sent. I also expressed my dissatisfaction with the product and the damage it had sustained during delivery. The company responded by informing me that I would be charged a 20% fee to return the item I didn't like, but since it was delivered damaged, I would receive a full refund.

However, I soon discovered that they had lied to me. They still charged me the 20% fee, claiming that it was a return fee and a coupon fee that had been used for both couches, not just the damaged one. I felt like they were trying to rip me off and take advantage of my situation.

Overall, I would not recommend Sofamania to anyone. Their customer service is lacking and they seem to be more interested in making money than providing quality products and services. If you're looking for a reliable and trustworthy furniture company, I suggest looking elsewhere.

I recently purchased a couch from Sofamania and I have to say, I was not impressed. The delivery was on time, but that's about the only good thing I can say.

When I opened the boxes, I was greeted with what can only be described as giant cardboard boxes wrapped in black potato sacks. I couldn't believe that I had just spent $600 on this. The company claims that it's a couch, but I beg to differ. It's more like an abomination.

If I were a couch, I would be embarrassed to be associated with this hunk of junk. I can't imagine any employee of this company having one of their products in their own home.

I tried to resell it, but the people who came to see it immediately started crying. Twice, people even slapped me for wasting their time. It's that bad.

To make matters worse, my wife left me because of this couch. It was her idea to buy it, but she said that she picked me too, so I must be equally terrible. I even tried to live on the streets with it, but even the homeless guys said it was too ugly for their bridge.

Sofamania, if you're reading this, you should be ashamed of yourself. Your products are a disgrace and you should be doing better. I wouldn't recommend this company to anyone.

I recently had an experience with Sofamania that left me feeling quite disappointed. My family and I were in the process of redecorating our living room and we decided to order some furniture from their website. We were attracted to their affordable prices and thought we were getting a great deal. However, when the furniture arrived, we were shocked to find that the color was completely different from what we had seen on the website. Not only that, but the quality of the furniture was extremely poor.

I tried to contact Sofamania via email to express my concerns, but they never got back to me. I was frustrated and felt like I had wasted my money. Luckily, I had paid for the furniture using PayPal credit and was protected under their item not as described policy. I decided to ship everything back and file a claim with PayPal.

Unfortunately, Sofamania continued to stall on my PayPal claim, telling me that I needed to close the case because "PayPal was holding the funds." In my naivety, I closed the case, thinking that everything was resolved. However, I soon found out that this was a mistake. PayPal informed me that Sofamania had never refunded my money and that I should never close a PayPal dispute/claim until PayPal tells me to do so.

Thankfully, PayPal reopened the claim and I was able to provide them with the two emails that Sofamania had sent me to close the case. In the end, I won the case and was refunded my money. However, I hope that PayPal takes away Sofamania's authorization to do business with them. This company needs to be held accountable for their poor quality products and lack of customer service.

Overall, I would not recommend Sofamania to anyone. While their prices may be tempting, the quality of their products and their customer service is severely lacking. If you're looking for furniture, I would suggest looking elsewhere to avoid the headache and disappointment that I experienced.

I recently bought a sofa chair from Sofamania, which was on sale. The chair was slightly wider than a normal seat and came with an ottoman foot storage. I must say, it was the worst purchasing experience I have ever had. I am giving the company a 1-star rating because, although they did deliver the product, it was not up to the mark.

To begin with, one of the legs of the chair was infested with bugs, and there was sawdust everywhere. I let it go, thinking it was just one leg, and asked for a replacement. After some back and forth and sending pictures to prove the damage, they finally sent me another set of legs. However, it took another week and a half to get them.

When I finally received the legs, my company had already arrived, and we were slow to assemble the chair. This turned out to be a big mistake as we encountered more issues. Firstly, one cushion wasn't filled in properly, leaving an empty corner. Secondly, two of the leg screws were screwed and drilled incorrectly, making it impossible to attach the legs. When I contacted the company, they refused to help, citing the 30-day delivery period.

Now, my husband is going to have to experiment and drill where the leg holes should go, and we need to pray it works. Otherwise, we'll have to buy new feet to attach to the bottom. In my opinion, this company is a scam, and I would advise against purchasing from them. They do not have quality furniture at reasonable prices. I have bought better quality furniture at Walmart!

In conclusion, I would not recommend Sofamania to anyone looking for quality furniture. The company's customer service is poor, and the products are not up to the mark. If you're looking for furniture, I suggest you look elsewhere.

So, I got my ottoman in a separate package from my couch, which should have been my first sign that something was off. When I opened the package, I realized that there were no tools or anything included, so I had to wait for the couch part to arrive before I could put it all together. Finally, the couch arrived, and I put it all together. It was easy to assemble, but it felt pretty flimsy and didn't seem like it would last as long as most couches do.

To make matters worse, I soon realized that my couch and ottoman didn't even match each other. I thought it would be an easy fix, so I sent them some pictures and waited for a response. When they finally got back to me, they apologized and said that they would restock the ottoman within two weeks. I was relieved, but three weeks passed by, and I still hadn't heard anything. So, I contacted them again to ask what was going on, and they told me that they actually didn't know when or if they would be restocking that ottoman. I was pretty frustrated at this point, but I tried to stay calm and asked if there was anything they could do to help me out.

The customer service representative offered to give me a refund if I mailed the ottoman back on my own dime. I was pretty annoyed by this, since it was their mistake in the first place, and I had already paid for shipping once. To make matters worse, the couch is still on their website, so I'm not sure if they're just lying about being out of that color or if they really don't care enough about their customers to correct their mistake.

Overall, I would say that my experience with Sofamania was pretty disappointing. The couch was easy to assemble, but it felt flimsy and didn't match the ottoman. The customer service was slow and unhelpful, and I ended up having to pay for shipping twice because of their mistake. If you're looking for a decent couch, I would recommend taking your money and patience elsewhere.

I have tried a number of times calling the company to ask for a full refund, but have not been able to get thru. The Sofa came in delivered all scratched up and poor workmanship. I've attached pictures for your review to the quality of the sofa when it was delivered. I never even had the chance to put it together because we were very disappointed with the condition of the pieces.

Purchased a sofa. Thought the style and price were too good to be true. After reading other reviews I decided to cancel my order- within hours of place my order online. The customer service phone number is an automated system "Please call your customer service representative" Repeats 3xs and then you are disconnected. I tried emailing twice. BE CAREFUL BEFORE PLACING YOUR ORDER WITH THIS COMPANY. How can you trust a company with a "disconnected phone line".

I saw the Atlas Zero Gravity Massage Recliner, Model REC21-PU almost 600 dollars worth on their website and fell in love with this. Without thinking a lot I just ordered it, because they promised to ship and deliver it as soon as possible.
Oh, how naive I was. Blaming myself for being so silly. The item never arrived.
After multiple calls I made it turned out that the Massage Recliner was never shipped due the unforeseen situation I was never notified about. All their customer service advised is to just wait for the issue to be fixed, refunding is impossible.
No. It's impossible to imagine I'll ever be shopping here again.