SoftwareKeep
Reviews and Complaints

We purchased MS Office 2021 Professional, but encountered difficulties during installation. Fortunately, within an hour, Eric and Anne were available to provide support and resolve the issue promptly. Thanks to their prompt assistance and expertise, they guided us through the installation process step-by-step, ensuring everything was set up correctly and now our software runs smoothly without any hitches."

SoftwareKeep is a fantastic website to purchase any of your software needs! I recently bought MS Office from them when I had a 365 subscription already. However, I didn't know that it didn't load properly until my 365 subscription ended. It caused me lots of frustration trying to figure out what went wrong. Fortunately, the outstanding customer support from SoftwareKeep helped me solve the issue.

The support was brilliant and knew exactly what to do to fix my problem. After a few steps, including deleting the program and restarting the computer, the issue still persisted. However, the support staff dug deeper and found threads still lingering in my computer that needed to be removed. Their persistence and dedication are beyond exceptional!

The support staff's hard work and determination helped me use the software that I purchased. I'm so grateful for their help. I appreciate the fantastic customer support and the effort put in by the support staff. I strongly recommend SoftwareKeep to anyone who needs to purchase software. They provide outstanding customer service and care for their customers' satisfaction. Thank you, SoftwareKeep, for making my experience with buying software stress-free and pleasant!

Bought myself Lifetime access to MS Office from SoftwareKeep. The activation code they sent was no good, as MS Office rejected it, claiming it has already been used. Even after two whole days of trying, the tech team at SoftwareKeep could not resolve the problem. I grew a little weary after submitting multiple screenshots of the MS error messages, so I cancelled the transaction, which was a great shame, as I had already spent so much time typing up an important contract.

It was not an easy task, as I was disappointed at not being able to use the product that I bought. When I requested another activation code, they refused to comply, stating I had not provided enough screenshots. In addition to that, I asked them to return my payment and to show me proof of the merchant transaction — but so far, nothing has been done about it. It's unclear why they're being so unaccommodating.

If you're thinking of purchasing anything from SoftwareKeep, then be sure to take some calculated risks, as I did. However, I cannot guarantee that you'll have the same misfortunes as I did, as everybody's circumstances differ.

I gotta say, SoftwareKeep is pretty sweet. At first, I was kinda worried 'cause I bought it on Memorial Day weekend and it took a couple days to get the product key. I left a couple messages 'cause the download said it was from Australia, but I told 'em I was in the U.S. and got a little concerned that maybe they sent me the wrong one. But turns out, the Australia download works in the U.S. too! Wish they woulda told me that from the start so I wouldn't have been so worked up. But hey, it's all good now 'cause everything's installed and running like a charm.

I definitely recommend SoftwareKeep. The price is super reasonable and the customer service is solid. Yeah, buying over a holiday weekend slowed things down a bit, but that's to be expected, right? Anyway, I'm a happy camper now!

I recently purchased Excel from SoftwareKeep and ended up getting billed for Office instead. At first, I was a little frustrated with the mix up, but I shrugged it off and decided to move forward with the installation process. However, things didn't go as planned. After attempting to install Office, I received a notification stating that the software was registered to a different Microsoft account. I was confused because I didn't recall ever creating another account. So, I went ahead and contacted the help desk for assistance.

To my surprise, it took ages for the representative to respond to my query. I'm not sure if he was snoozing or doing something else, but it was quite frustrating. After a while, the representative sent me a form to rate his customer service. I couldn't understand why he would ask me to rate him before resolving the issue at hand. I told him point-blank that the software wasn't working, and I couldn't rate him until the problem was fixed. He apologized and said he'd try to get it resolved soon.

I had to take matters into my own hands and called up Microsoft for further assistance. After explaining the situation, they helped me figure out that the software wasn't even registered to me but to someone else entirely. I was surprised and a little angry at the same time. I mean, how could SoftwareKeep make such a monumental error?

Overall, my experience with SoftwareKeep was less than satisfying. The lack of proper customer service and the mix-up with the software left me feeling quite disappointed. I do hope that they can rectify these issues to improve their customer experience.

I am extremely disappointed with my recent purchase from SoftwareKeep. I have been struggling to install the software, and every time I attempt to do so, I receive an error message that the key provided has already been used. I have tried multiple times to reach out to this company for assistance, but all I receive are automated email responses directing me to a link that explains how to install the software. Unfortunately, this solution has not worked for me in the 12 attempts I have made, and I am frustrated that they seem disinterested in resolving the issue, especially since I already spent $99 on the software.

I have even provided my phone number on several occasions, hoping to speak with a representative and resolve the problem, but to no avail. It's almost like they don't care about their customers once they have their money!

I cannot in good conscience recommend SoftwareKeep to anyone. If you need this software, I suggest you look elsewhere. Perhaps it would be more beneficial to purchase the full product from a reputable dealer like Amazon, where you can get real help if you encounter any issues.

Overall, my experience with SoftwareKeep has been a complete waste of my time and money. If I could give them a zero-star rating, I would.

So, I have got to say, this is a review that is way overdue. I've had a pretty interesting experience with SoftwareKeep, which was some years ago, so please bear with me if I have forgotten some details. It was a time when my hard disk had fried, and Microsoft could not search for my record of purchase of Windows 7 Ultimate since they were all stored on the corrupted hard disk. SoftwareKeep came into the picture to save the day, and I have to say, after reading tons of reviews, I was convinced that they were the real deal.

So, the first product key given by SoftwareKeep did not work for some unknown reason, and I had to contact their support, which was kind enough to send a second product key that worked. Fast forward six months down the line, I had no issues with the version of Windows 7 installed on my computer, and I ensured that I registered everything with Microsoft. I did not install any new software in that period, except for updates to existing programs.

However, the story did not end there. Something strange started happening. Whenever I'd start my computer, I'd get a pop-up message that claimed my version of Windows 7 was not genuine. Imagine my disbelief! I reached out to SoftwareKeep, and they sent a new product key. Now, this is where things got funny. I couldn't use the product key they sent me. Plus, my emails and calls to support were unanswered, which was pretty frustrating, to say the least.

It was at this point that I had to say enough was enough. I just couldn't keep using SoftwareKeep's service anymore. It was a messy, frustrating experience. My only hope is that this review will help someone who might be on the fence about using SoftwareKeep. I mean, it was pretty decent first-hand experience, considering the number of shoddy tech services that are now littered in this digital age.

Last August, I decided to purchase Windows 10 Enterprise LTSB 2016 65 bit from Sofrwarekeep. I was pretty hesitant at first since I'm not entirely familiar with how this thing works, but their website had the best price I could find on the web. So, I took a leap of faith and went ahead with the purchase.

The download and installation process went pretty smoothly. However, when I tried to register the program using the provided product key, I encountered a problem. Unfortunately, the key would not associate with the program I was trying to register. I kept on trying to figure out a solution to the problem, but to no avail.

I then decided to reach out to SofwareKeep's customer support team. They were really responsive and tried to troubleshoot my issue, but we still couldn't find a solution. As a matter of fact, it took quite some time before SofwareKeep provided me with a different product key, which I thought would work. But to my dismay, it still wouldn't associate with the program I was trying to register.

The whole ordeal took quite a lot of my time and it affected my work, which was quite frustrating. After some careful consideration, I finally decided to request a refund from SofwareKeep. Thankfully, they promptly granted my request. Despite the unfortunate experience, I still appreciate how their team handled my concerns and I felt they did their best to help me.

Despite the good service, I still didn't want to risk going through the same experience again. As a result, I decided to check out a different vendor, trustedtechteam.com. Their product was slightly more expensive compared to SofwareKeep, but it installed cleanly with no issues. The best part is, the correct product key was associated with the installed version.

Overall, while I appreciate SofwareKeep's effort to help me, I was disappointed with the issues that arose. Their customer support team was responsive, but the repeated installations and troubleshooting ended up being a hindrance to my work. I wouldn't hesitate to recommend other users to SofwareKeep, but I would advise them to exercise caution when making a purchase from their website.

This one time, I had a little trouble with SoftwareKeep after I brought their code. It ultimately didn't work because it said it had already been redeemed. So, I swiftly contacted their chat app so I could get a new code. One of their reps (Joe) said I already got it before and was scamming for more. That didn't make much sense to me. I pushed back on Joe possibly being wrong, but he wanted to get remote access to my computer so he could assist me. I didn't feel comfy with that so I said no. Joe became upset and said that I was rejecting his offer. Sadly, it got so bad that I ended up having to cut the chat off and eventually asked my cred card company for a refund.

To be super frank, it's scary to think that they might be using this trick of giving already used codes to get remote access to non-suspecting human computer owners. I definitely feel like you all need to be careful when dealing with this company. My suggestion - pay a little extra and use a more esteemed vendor. That way, you don't have to worry concerning if your code works or if you're gonna have any trouble with the company.

So, I recently purchased some software from SoftwareKeep. I was initially unaware that they were a third-party seller, but that's on me for not doing my research. I downloaded the product thinking it was updated and labeled 2019, only to find out that it didn't have the add-on that I needed and didn't seem to be any different from the product I already had.

I reached out to Microsoft to see if I could get a refund, and they told me that they could only refund purchases made directly through them within 30 days. Since I went through a third party, I had to reach out to SoftwareKeep for a refund. Unfortunately, they have been less than helpful and are refusing to give me a refund, even though I've only had the product for a few hours. It's frustrating, to say the least.

On top of that, the response I got from 'ANNE' was quite rude, and her manager 'Denis' wasn't much better. The phone number my husband called seemed fake and just kept ringing. It's been a really frustrating experience all around, especially since Microsoft's tech team was actually really helpful and spent a good 30 minutes trying to help me figure out the issue.

I would recommend double-checking where you're purchasing your products from, especially if you have a deadline to meet. This was the top link when I searched for my product, and I didn't realize it was a third-party seller until it was too late. If you're looking to buy software, I would suggest going through Microsoft themselves. They seem to be a lot more professional and understanding.

One thing I've noticed is that a lot of the positive reviews on SoftwareKeep seem fake. It's almost like they were written by 'Denis' and 'ANNE' themselves, which is pretty sketchy. All in all, it's just been a frustrating experience, and I wish I had gone with a more reputable seller.

I done purchase Microsoft Office Home and Student 2016 from Software Keep on July 2017 and it was a total fail. The product key never worked, and I was so frusterted with their online support as well as over phone. Each times I runnin with a new idea and each time they had a different answer and throwin' another set of instructions. After all this mess I simply requested for a refund, but they said no as as the window period was already off. I contacted them several times within the 90 day period trying to get it fixed, but they still ignored my request. Finally, they offered me a 20% discount, which is a complete joke! I was done with these bandits, man!

Then something magical happened, I got a call from Softwarekeep's management team couple of days later and they were actually on their toes and listened to my concerns. He mesaged an email with a new product key, which worked. The Manager heard all my rants and for that, finally my problem is resolved and I am satisfied with the end result. In a nutshell, I think Softwarekeep has a lot of potential, but they need to do something about their customer support team as it's nothing less than a kin of sportscar on-top-of-a-pile-of-garbage.

So, I was looking to buy MSACCESS16 and I came across SoftwareKeep. I thought it was cool because they had a good price. But, unfortunately, when I ordered it, I never received the product. I was so mad, man. I sent emails and everything. They just kept telling me that I would get my refund in 48 hours. It's like they didn't even care, you know?

They told me they were out of stock, but I don't believe them because when I went back to their website, they still had it for sale. I don't know what's up with that, but it's shady. I wouldn't trust them again.

I'm really disappointed because I was really excited to use the software, but I guess it wasn't meant to be. I hope they can get their act together and stop ripping people off. I wouldn't recommend using SoftwareKeep to anyone. Stay away, folks.

Yo, don't listen to all them fake reviews talking about SoftwareKeep like it's the real deal. Let me tell you, it's a whole elaborate scam. I copped Microsoft Excel from them and when I downloaded it, nothing was opening up - talk about a waste of money. And if that's not bad enough, they'll also take all yo' credit card cash if you don't call 'em up in time to stop it. Save yourself the trouble and just go straight to Microsoft. Trust me, it ain't worth the risk.

I recently purchased Microsoft Office 2019 from SoftwareKeep, but soon realized that they had sent me the wrong product code. Instead of the Home and Student version, they sent me the Professional version. I contacted their customer service team to cancel the order, but they denied my request because apparently the code had already been used.

I was extremely disappointed with their response, and felt like they were trying to scam me into buying a fake license. It's frustrating when you trust a company to give you what you paid for, but they fail to deliver on their promise.

Overall, I would not recommend SoftwareKeep to anyone looking for reliable software purchases. Their lack of customer service and questionable business practices make me doubt the authenticity of the products they sell. It's just not worth the risk when there are so many other reputable vendors out there.

SoftwareKeep is not the way to go if you want to make sure your investment in software is well protected. The thing is if anything goes wrong with your computer or you have to reinstall your operating system after 90 days of purchasing the software from them, you are out of luck. They will not replace it, so don't risk wasting your money on their services.

What's worse, their policy requires that the software has to be uninstalled before a refund can be issued. Now, if your computer is acting up and your system is frozen, that is impossible to do. It's a real shame because that's just bad business practice.

To avoid these woes altogether and keep your investment safe, it's best to buy your software on USB or DVDs. That way, if anything goes wrong, you can simply reinstall it from the physical media instead of facing the hassle of contacting shoddy companies like SoftwareKeep.

In conclusion, I would advise you to stay away from SoftwareKeep if you want to make sure you get the most out of your software investment. Look for trustworthy providers that offer better support and guarantees. Don't get burned by shady policies that put your money at risk.

Yo, listen up! I gotta tell you about my experience with SoftwareKeep. All these reviews talking 'bout how great they are? Straight up lies, homie. They're actually selling pirated software. If you don't wanna get messed up, stay away from this site. I tried buzzin' em on the phone, but the number wasn't workin'. Finally got through and asked for a refund, but they just gave me another copy of Office that was fake as hell. That's straight up foul play, man. Don't be fooled like I was.

I had a recent experience with softwarekeep.com that I feel compelled to share. I purchased a product online, which was meant to be installed on my computer. I was looking forward to getting started, but unfortunately, things didn't go as smoothly as I hoped.

Firstly, I was advised that the product would arrive in my email within 15 minutes of purchase. However, I waited for about two hours and still no product in contact with two support employees to understand what the issue was. They informed me that it was taking a little longer since the order was still being verified. I was quite patient, to be honest, and waited some more.

After the extended wait, I finally received an email from their team informing me that they didn't have the product in stock, and I had to wait for 24-48 hours to get my money back. I have to confess that this was a massive disappointment, especially since I had cleared my schedule in anticipation of installing and using the product.

Although this experience was not ideal, I was comforted by the fact that their customer support team was prompt in their response and communicative throughout the process. However, I would recommend that they improve the accuracy of the product inventory information on their platform to prevent future inconveniences to other customers.

All in all, my experience with softwarekeep.com wasn't the best, but I appreciated their excellent customer service. I hope they take steps to address the out-of-stock issue and improve their overall service delivery to avoid disappointing other customers in the future.

I ordered Office 2019 from softwarekeep.com and was a bit annoyed when it took them way longer than their website promised to send it to me. I was also disappointed when the physical copy of the product arrived, because it had some issues that took me a while to solve (around 3 hours, if I'm honest). But the real cherry on top was when I was talking with one of their agents - I felt like they were really rude and kept hanging up on me for no real reason, even mid-conversation. It wasn't the most enjoyable experience, but I did end up with what I wanted in the end.

Got Visio Profesh 2016 from SoftwareKeep. Download was top notch and the Product Key arrived soon after. Tried to fire up the program but got some kinda Product Key error message. So I rang to sort the glitch and the gadget gurus scheduled me in for an appointment thing for Sunday at 11:15 a.m. I wait for ages and finally get a buzz at 1:20 pm. They poking around for an hour but couldn't fix the thing on my machine. Now, I don't think I'll be using this place to get software in the future.

Yo what's good, I gotta talk about my experience with SoftwareKeep (softwarekeep.com). So I bought something from them and it was all good until I had to reinstall windows. Then the product straight up stopped working and I was pissed. I hit up their customer service and it was a real struggle, took days of back and forth but they finally fixed it. They ended up giving me a free upgrade but like, why did it take so long and why did I have to go through all that trouble? They need to work on that.

I had quite a frustrating experience with SoftwareKeep. I ordered Publisher and paid for it using my credit card. However, I received an email shortly after placing the order saying that they needed to 'verify' it. I waited for hours, but nothing happened. So, I decided to call the company to ask what was going on.

When I finally got through to someone, they told me that they were experiencing some issues and that they were sorry for the delay. They then offered me an upgrade to a software that I didn't even order. I found this very strange, as I had already paid for Publisher and didn't want anything else.

To make matters worse, they then told me that they had 'run out' of key codes for Publisher. I couldn't believe it. How could a company run out of something so essential? I was left feeling frustrated and a little angry.

Finally, they told me that it would take two days to refund my money. I couldn't understand why they couldn't just void the charge. If they had done that, I wouldn't have had to wait for two more days to get my money back.

Overall, I wouldn't recommend SoftwareKeep based on my experience. Their customer service was poor and they didn't seem to have their act together. If you're considering buying software from them, I would suggest looking elsewhere.