Sonic Drive-In review: very unprofessional manager behavior 83

The Sonic in springhill louisiana is so unprofessionally managed. They are never on the same page. Employees are confused cause they have been told several different things. Managers sware at us if we dont know something & have 2 ask them. They let certain employees eat free & eat while they're preparing food for customers... others they dont favor much are treated like slaves. They say we cant have cell phones but the managers allow certain people 2 play music on their phones others will be fired if they do the same. Members of leadership have warned employees of the manager editing peoples time. They serve spoiled icecream, we have to walk thro drainage back up. The fountainette was broken for about 10mnths. We were serving items that was not the correct temp. I over heard management say dont get it fix until audit time cause they're gonna take it out of our bonus. We were told no one not even managers will get paid vacations but later a member of management informed us that they were getting paid vacations. They tell us we can wear nails until audit comes but then when the head manager walk in they pretend they didnt know we had on nails. They're always in the back whispering plotting up on people when they should be helping us through lunch. The only time they care about their avg time is when Mr. Chris is there. When he aint there half of the time theyre MIA when we need help. I can go on & on but it'll never make a difference. Corporate & management stick together & will fire you for standing up for your rights. They wi fire you if they know that you're aware of a dirty scheme they have planned. I was told never contact corporate, call HR instead... I think thats my next. step because someone need to save those employees. If they werent affraid of being fired they would all talk...

At Springhill Sonic in Louisiana this is what we walk through. They only fix right before audit. The drains backed up. The white bucket has spoiled 50/50 mix (ice cream) in it & serving it... Theres more!

The first time I ever had Sonic was in Lewisville Texas and I loved it. The workers were friendly, and the food was amazing. I now live in Sun Valley Nevada and I went to Sonic last night ( July 3rd, 2013) with my family in the Sun Valley/Sparks area. The girl that took our order messed it up twice while we were ordering, and as we tried to correct her, she talked over us. She was extremely rude and seemed like she didnt know what she was doing. Also as she read our order back to us for the 3rd time, we could not hear her because there was just talking and laughing in the background. She seemed as though she did not want to deal with us and wanted us to leave. Extremely rude. I was not very busy, but it took them over a half hour to bring our food out to us, I figured they had to cook some of our food. Turned out I was wrong. I only live about 5 minutes away from the Sonic out in Sun Valley/Sparks location so our food would still be hot by the time we got home. Well all of our food was cold. I love the tots and they were disgusting. They tasted like cold tots that were heated in the microwave, I tried to eat what I could because I was starving, but I cannot eat cold food. Put it this way, I gave the tots and the rest of my order (popcorn chicken) to my dog, who eats everything and he would not touch it. My chocolate shake I ordered without a cherry and no whipped cream came with a cherry and whipped cream and it just tasted like vanilla ice cream and milk. I had to go home and add chocolate sauce and blend it to even get a chocolate taste. My father asked for a strawberry banana slush that he always gets when we eat at any Sonic, and the girl told us that they dont do that anymore, (when it was on the menu) but she said she would do it anyway. When my dad drank it, it was nothing but strawberries. Not even a banana flavor. The next day (July 4th, 2013) me and my family are very sick. My stomach has been upset, but the remainder 3 people in my family have been vomiting all day long now. Ive eaten at this place before and each time I go there is always something new wrong with that place.

I work at Sonic in Shelby N.C and they are very respectful. You have see us having a good time and working our ### off.. but the only thing i dont get is why do the cooks get paid more than the carhops when their doing all the work, i mean they have to order the food take, serve it, and check back on the costumer. What do the cooks do? Cook the food and hand it off. Can somebody please answer my question.

To whom this may concern i am a very good customer to the Sonic in prairieville la, hwy 42 i think yall need to do a pop up visit to see how store in ran bad customer, bad management i dont. Kno of any sonic that has family members that have family members that wrk there nephew wrk there wit all his ex gurl friends have kids running around the store with no shoes or shoeless sometimes not to long ago i went there an they were to lady's outside smoking parking lot full of cars an to guys out behind them smoking air smelled very funny were they were standing behind store i think u need.to get together wit other management to fix problems in store thanks a very good customer thanks hope Yall look into this soon!

Looks like the OP's parents did not hug her ever so she mistakes every hug as sexual.

i just need copy of my checkstup of all of them

Ms. Latrecia Gibbs shift manager at sonic in Arkansas in Sherwood off of Kiehl was very rude and disrespectful to me and other customers
Olivia Gordon

I bet the "rudeness" was saying no and refusing to give the seven year old complainer preferred treatment.

the store had been experience outages in the computer system, and they were suppose to manually fix our time sheet, and failed to do so.so I took a lose of my hours that were owed to me, and would so kindly like this matter to be addressed, please and thank you

My husband when to buy food and he ask the lady around 7:40 if she put ranch on the bag and she always give, us a actitute about that

I went to a Sonic in Middletown, NY. The food I rate a 4-5 on a scale of 10. I kmow a few people that work there so I figured I 'd give them some business. Well let me tell you, they have a manager there by the name of Drew. While going thru the drive thru, the vulger language and total disrespect I heard coming from him directed at the employees! I will NOT be visiting there again! My friends will be leaving as soon as another job is secured.Hey Sonic heres a clue, train your managers in to manage not degrade! McDonalds here I come!

I went to Sonic 1010 last night about 10:45pm..and when i say i had the worst experience there...The worker was rude and had an attitude out this world..

I visited Sonic drive thru on First Street in Humble, TX on Tuesday May 19, 2015 for Happy Hour, was there before 4:00 pm, had to wait about 5 minutes before ordering only to be told, "Sorry, you're too late!" I explained I was waiting and that a manager came out and saw me already in the line..."You can still order, but have to pay full price!" Attitude and arrogancy from yours truly...the manager! I immediately reported this to corporate, the lady who took my complaint was very nice and apologetic. Hope they do something about this. Customer service is horrible nowadays! We couldn't get away with treating customers rudely 20-25 years ago. You were warned, written up, and/or fired! Period.

Okay, here's my complaint, kinda self explanatory unless you can't do basic math!
I mean REALLY? How dumb does Sonic take us for?

Tulia Texas sonic drive in Managers stealing money out of the bank bag and getting away with it. The reason I know is because I worked there and watched them do it. And not interviewing people and just giving there friends jobs . And the food Is horrible and the service is slow.

Hello Sonic I think I have a few really good suggestions. 1 is since y'all have the spicy pop corn chicken I was wondering could Sonic come out with a spicy chicken sandwich tasting just like that but as a sandwich?!? I've only been eating at Sonic the past few months & I have to say I just love it! Other than Sonic's Customer service, more so with teenagers & young 20 something's as managers do not know any customer service at all though...boo! =( But Some things I'm not fond over like ur onion rings tasting very sweet. Please change them?!? Also when my friends or I get the onion rings it never ever ever comes with our meal. We have to end up paying 3$ extra for them. Can u please add onion rings to our meals for no extra cost?!? I absolutely loveeee ur chicken! Please don't ever change a thing to them! Hope this helps y'all as well get some things changed & or added to the menu. If u do could I get free food or coupons?! lol Please & thanks in advanced! =)

What happened to the post where you admitted you only tried to make the manager look like a sicko because he fired you?

Greg Harris, in response to your comment, the husband later revealed he put the onions in the burger himself hoping his wife would have a reactio so he could sue, he could have killed her in greed.

bahead did you not later admit it was YOU stealing the money and got fired because you were caught?

We have had continual bad service from Sonic location 3106 Avenue I in Scottsbluff, Ne for the past year. We love the food and drinks so we continue to go, accepting the crap service we get. From rude workers, Managers being disrespectful through the drive through, to orders being completely wrong! More than half of the time slushy's are melted, burgers are wrong and tater tots are cold. Saturday night we stopped by for drinks. The intercom was broken so we had to use one of the stalls. Every stall we went into did not work, or they were refusing to answer us. By the end, we went to 3 different stalls, and only got service when my husband flagged a server toward us. It took over an hour for 3 drinks! I understand being busy, but the disrespectful attitude was not appreciated! Tuesday I went back during the day, thinking it would be better. Once again, zero service through the stalls. I got out and ordered in the actual restaurant part, which was disgusting. The tables were so greasy I wouldn't allow my children to sit and the floor was horrible. It took once again an hour to get my order. That wouldn't have been so bad I guess if the employees in back weren't fighting and screaming at one another. I couldn't believe my children were listening to the language coming out of the back. One of the servers came out to deliver a customers meal, only to spill the sweet tea all over me, and the tater tots everywhere. When she attempted to clean up the mess, which I didn't get upset with her, it was an accident, she was frantic, the manager started screaming at her for cleaning when she should be in the back making drinks with them, to which she replies, "There are customers here, we cannot leave this mess in here!" An employee that had just clocked out, told her, go don't worry about the mess, she will clean it up. Then proceeded to tell us, she had been working there a year, this new manager only 2 weeks before being promoted to management. The chaos was incredible, we finally received our order. My drink tasted like mineral water. At this point I didn't know what was worse, to keep the drink or return it, I got in my car to leave only to return back because it just wasn't right. The manager got angry, trying to tell me that the drink was fine, that I must just not like it! She did offer to exchange it though, for something else. Another family came in right behind me with the same problem! It took another 20 minutes waiting for my new drink to be given to me, meanwhile the other drinks I was delivering to my family and employees melted in the car. I stood there with the other customers watching in disgust at the chaos in the back which was impossible to ignore! It seems this location just keeps getting worse and worse. The problem here is, everyone here loves Sonic, but when you ask anyone if they like to go, the response is the same, THE SERVICE IS TERRIBLE! I am not someone that writes complaints, but the management just keeps getting worse and worse!

Went to my local sonic drive in tonight excited about the happy hour for 1/2 price on all shakes. The drive through person told me at the window that a chocolate malt is regular price. Everything I saw said 1/2 price on ALL shakes. I went back and re-read the sign. I asked for the manager and the night manager on duty 7/31 approx. 10:00pm stated to me herself "we can't do the malts on happy hour". Is it not a chocolate shake with malted milk powder sprinkled into it? I still ordered the shake but at regular price. I really want to know why I was told this.

On [protected], at approximately 8:30pm. I went to the Sonic nearest out home in Las Vegas, NV 89122. Location of the store is on 500 block of.N.Nellis Blvd. Very busy location, almost all the drive up spots were full and drive thru was also. Pulled into a spot and left my orders, SMALL M&M BLAST, ALSO A SMALL BUTTERFINGER BLAST. 2 ITEMS! Paid for them and brought them home. My Butterfinger blast had cost me $3.59. Only problem is I found a bunch of blue M&Ms in bottom of mine. My husband ordered the M&M blast. for the same $3.59. So I spent $7.00+ in one stop. The problem was with my husbands blast. NOT ONE M &M IN THE WHOLE THING. ICE CREAM AND CHOCOLATE SHAVINGS. NO COLOR OR EVEN M&MS ON TOP TO LET US KNOW WHAT IT WAS IN THE CUP! This is not the first time that I have been to the Sonic location. It is located right across the street from my family physician. I called and got put off to talk to the manager. Nobody was sure when he was in his office. I didn't keep my reciept, so mad threw it out. my husband grew up on sonic products. Now at 60 + yrs old we live on fixed income and this is a treat we let ourselves have occassionally. I can feed us a nice meal for the $7.00+ we spent on a treat that was wrong. I only ordered 2 items, one was right one wrong. I think in Vegas thats called 50/50 odds. We will not try this again. Instead we will go to the poker room or the Roulette wheel! Thank you, KEITH J. SINCLAIR, 5440 ALDAMA RD., LAS VEGAS, NV 89122

I too am having my problems with Sonic. I had a piece of the Sonic awning fall on my car and do $1225.49 damage on August 19, 2015. After 2 contacts with the manager, 3 contacts with the District manager, and 3 contacts with the Sonic Corporate office, I have still not received any compensation from Sonic to repair my vehicle. I think this is a disgrace and am very disappointed that a huge company like Sonic will not even pay for damage that they have caused. It is now October 15, 2015 and I have just finished writing to Corporate Board about this manner. I have personal insurance on my vehicle, but it is not my responsibility to have them pay this claim. It is SONIC'S responsibility, and one way or another they will pay (whether it is on their own, or they will reimburse my insurance company, if and when I have to file a claim)

On Sunday the `10/' 25 / 2015 at about 5:30 P.M. I order 4 orders and was paying for it with a bank card The machine would not take it they tried and told me the card would not go through They took the orders back and I went to the bank used thier machine and the card went through with no problem and showed I had over 700.00 in the acount . I drew some money out and went back I even showed them my reciept that showed them I had money in the bank S he told me that that happens all the time . I came straight home and the sandwiches where cold and soggy the fries and totts where cold and the drinks where watered I was very disappointed It was not my faught yet I was served cold and soggy food. The order as over 30.00 because it was 4 orders I DON T FEEL THIS WAS RIGHT AT ALL -AND SINCE SHE TOLD ME IT HAPPENS ALL THE TIME i DON T THINK I WILL BE BACK. Harry Saucier 337 = 215 = 1407 . 102 Perkins Street Sulphur LA. 70663.

I went to the Sonic in Hayward CA today and had a car cut in front of me while I was ordering! I told the person taking my order what had happened and 3 times she said she did not understand. I even said I have a white car (look out your window!) and the car that cut was black. When that car got to the window, they tried to give her my order and when she said no, they took her order and let her go through. When I got there, they acted like they didn't know what I was talking about and said that had they known, they never would have allowed it! The person who initially took my order conveniently took a break before I got to the window. Sonic definitely needs to train the staff to PAY ATTENTION.

Just spent about 15 minutes waiting on food from your store at Barker-Cypress and W. Little York in Houston, Tx Some very strange behavior here. A meeting going on outside which included most of your employes but also others in street clothes who were going in and out of the store at their leisure. They ignored customers and left approximately two others inside to do all the cooking and serving. What gives? Ya'll selling drugs with your tots these days?

I would like to check this employee out his name is joel schumack cell [protected] he works for one of stores bettween euless and azel uses and sells drugs and took my god son with him to a adult veidio store in dallas called mockingbird veidio and kept him there for more then 8 hours this is terrible

So I have made serial calls to the store that I had worked at for over a year and I have called your corporate office the woman I had talked to both times said that she would fax my pay stub to the sonic that I had worked at. My name is Mariaha Stamm and I am getting really tired of calling both places if you could please just send me the pay stub to my email that would be great.

Don't work at the sonic in Emmett Idaho.
I have nightmares the hostility and yelling is a horrible environment.
Filthy, unorganized. They worry about it going out under 3 minutes literally screaming at you but don't care about sanitation don't even wear gloves. Yikes.

Everyone including the manager George Green needs to be drug tested and hand tested for drugs. They know how to get their system clean! So a pee test wont work but they all need tested!

I'm tired of when I go to the sonic in CORINTH Mississippi and the car hops hitting my truck. It's a brand new truck and so far they have put 3 scratches on it. I want go back.

I witnessed people smoking weed that worked at Sonic one day late at night... This makes me think this establishment is not professional.

The manger of Oak grove Louisiana Sonic Name is Martha her son Nathan is a manger too I guess ..Nathan Has A very Rude attitude, Anything comes out of his mouth is Rude!We the Employees can not stand or ground against him or we will be Fired or our days will be cut ! Is their anyone I can contact about this problem over Martha?

Let me join the chorus of thousands of others and say your new buns suck... That's all... bad move, , , can't eat that mess..and won't. The old ones were terrific. Thanks.

not following the way you order it, I ordered #2 mayo with no tomato due to foood allergy diet Cherry Limeade, and onion Rings, the o nion ring not done all the way through, the tomatoe on burger not one but three big slices, , ( that would have put me in Hospital)if i would have bit into it, , the doet cherry lime ade was not diet, , the onion rings where soggy and the breadding was fallowin off the onion, , whichj was not full cooked, , ,

This Sonic drive in Located In Lebanon Missouri on Jefferson ave

All your breakfast burritos have sausage! We don't eat sausage! The steak breakfast burritos were very good. BRING THEM BACK! Use ground beef.
Because of this we now go to McDonald's for their Egg McMuffin with ham.

Very rarely do I get to get away for lunch. So when I got the break today to run to the Sonic right up the road in Conyers Ga on HWY 138 was great. I hadn't had any breakfast and I was starving. It took forever to get my food and then when I got back to my office, half the cheese was melted to the paper and there was enough mustard on it to choke a hordse. all the mayonnaise was on the outside of the wrapper and oh yeah NO FREAKIN BACON ON A NUMBER 3. Tater tots were dead long before I got there. The lemonade tasted old and rotten the only thing that wasn't messed up on my order or edible was the marinara sauce that came with the cheese sticks I ordered, but were over cooked so there was hardly any cheese in them. never going back.

My girls work at the Stuttgart, ar 72160 sonic they are treated like crap alone with the rest of the crew. the management here do not care. when you say nothing when your managers curse out minors and its ok you need to look in the mirror. because something is wrong. If you read this do not let your kids work here. one of my daughters started here back in September of 2016 she have only gotten a .25 cent raise and she do not miss days from work..workers have come in after her and has gotten on day shift, but they will not let her move to day shift.the car hop only start out at $7.00 an hour. how is that when minimum wages is $8.50 an hour. this business here do not have a heart. stay away run! they do no train there managers the just pick them as they know them. no training

YAKIMA SONIC APP, SAYS IM IN Boney Lake WA. 97 miles away, I tried calling and it's not working, "+[protected]" I checked the internet, it said, The sonic has the "ORDER AHEAD" off

"A location being temporarily unavailable may just mean that the drive-in you're trying to order from has "Order Ahead" currently turned off. We recommend contacting your local SONIC directly to ask!"

NO ANSWER!