Southwest Airlines
Reviews and Complaints

On August 11, 2018 I was dropped of at the Burbank airport around 11am to check in for flight 5961 to Dallas, Tx. scheduled to leave at 1:30. I was told then that the plane was late getting to Burbank but I would still make my connection in Dallas on SW flight 5706 to Birmingham as that plane was late also. I told them I had a 55 mine connection time in Dallas but they told me no problem as the two gates were close. My sister and her husband had already driven to their home which was 3 hrs. from Burbank. So I waited with everyone else for the plane to get to Burbank.
I was in seating B and as seating A started boarding around 3:30pm to Dallas, another passenger and I going to Birmingham were told we would not be able to make our connection in Dallas. I asked for other flights to Birmingham and this is when the supervisor on duty that day for SW (name: T Detrot) or something like that stepped in. He checked if anymore flights leaving from LAX were available to Birmingham and said their were not. He hands me two vouchers on SW to be used this year. He said he could book me on a flight the next morning at 8:05 am (#5659). I said can you book me on anther airline to Birmingham today and he said they did not do that. I asked what he expected me to do for the next 17 hours stranded in the airport. His reply was "I can't tell you what you can do". I knew nobody in Burbank, am 73 years old, and am getting no help for a problem I did not cause nor was I offered why the Burbank plane was 2 hours late getting in. I then asked if he could put me up in a hotel nearby overnight. He said they did not do that!. Once again I asked what he wanted me to do until 8am the next day. He again said he could not tell me what to do! He said I gave you two vouchers on SW and I said I probably will not fly SW again after being treated this way. He changed my ticket for the next morning flight. Once I walked out the airport to see if there was a hotel nearby I found out I could not get back into the safe TSA part of the airport because my ticket was for the next day. Around 5pm I saw several security guards leaving the airport lobby and I asked where they were going and they told me home. That left me in the front part of the Burbank airport with just one police person around and everything in that part of the airport started closing down. They told me everything would be closed by 9pm. So I called the Marriott Hotel across the street and asked them to come pick me up. They did and when I got to the hotel they told me they were sorry but they had no rooms for the night! But they offered to call close by hotels to see if anyone had a room No luck. They were very nice and told me I could stay in their lobby overnight and they would take me over to the airport in the morning to catch my flight. The Marriott personnel were so much nicer and helpful than SW supervisor!They brought me water and even found a phone charger for my phone as all I had with me was my purse. Bags had gone on to Birmingham.
I have always bragged about SW airlines to people but this episode was uncalled for and handled very unprofessionally by SW. They could have put me on earlier flights out of Burbank to Birmingham instead of waiting until the middle of the afternoon and we were boarding #5961 and then tell me I can't make my connection in Dallas and I am stranded by myself in the Burbank Airport which was closing and not safe for me alone. I am filling this complaint because I do not want this to happen to another SW passenger. I am a subscriber to CR and am sending them this complaint also.
The other passenger going to Birmingham lived in Burbank so he said he would go back home. He said he could not believe how they had treated me and left me stranded. By the time I got to Birmingham the next day everyone in the Las Vegas airport (plane late again #3527) had heard about the way SW had treated me. Constance Schorr Finch

I flew from the east coast to the west on Southwest on a wifi equipped plane this week, but the wifi wasn't working. I flew back on 2 flights and one flight was wifi equipped, but again, no wifi for half the country!
The airplane can fly, but wifi can't work? Makes me wonder about the rest of the plane's electronics. Is it safe?
Southwest gives perks for flying them a lot. But if the perks aren't there, maybe i should look for another airline. I'm sure others are thinking the same.

August 25th, 2018 I had a flight out of Tampa, Florida, connecting in Atlanta, then on to Mpls.
Confirmation #PXVWTY...Flight#2844 from Tampa and Flight#4366 from Atlanta to Mpls.

Due to cancellation of the flight from Atlanta to Mpls. I needed to hire an Uber twice, to get me from the airport and again early morning to get me back to airport for next day travel.

Is there any compensation for the extra cost and stress to rebook for the next day, Sunday flight?

Judith Pankonin...[protected]@gmail.com...Thank You.

Air confirmation : N8X548

I was told that I had till August 2018 to pay an additional $100 for credit and to extend my ticket. When I called on August 20 2018 the customer service person said, my ticket was expired. But I was told something different months ago when I called about it to Southwest airlines. I think I should be able to still get the credit for the ticket . I like Southwest airlines and I hope you are accommodate to help in this situation. I have been going to many things with my daughter hill at the time so I was not able to pay for it any earlier than that because I just started back working from this summer.

Thank you
Satira Thompson

P.S.
I can be reached at [protected] or my email is SatiraTurnipseed @yahoo.com

Flight number:671
Date:08/21/2018

Flight timing departure from Seattle:4:35 pm pst
Arrival time to Oakland:6:35 pm pst

This flight got delayed by hour and thirty mins.Now it showing i will be reaching at 8:05 pm.I have things planned accordingly now i'll be late for everything.Please advice..

Worst experience with Southwest and this was first and last time with Southwest.

On a Saturday flight 5456 from Houston to Dallas. I asked the flight attendant for a water as my wife needed a drink for her medicine, she was about to be sick. Her response was "sorry, I'm not leaving my post" and looked away. I fly Southwest A LOT and I have never heard a flight attendant ignore a request for a passenger, especially if it involved a medical condition. I think the company needs to better train some of the flight attendants on how to attend to passengers needs and be helpful.

Good evening,

On July 14, 2018 my family and I traveled from Tampa, Fl to San Juan, Puerto Rico. When I arrived to San Juan and got my three luggages they were all soaked and wet and one of them was ripped and dented. Immediately I opened each one of them to make sure all the belongings were fine and I noticed that everything inside of each bag was wet and also few shirts changed colors because the color of the luggage got into the clothing. When I went to the office to talk to a representative they gave me a Voucher for one bag incident which we are three passengers and every luggage was wet and one damaged. All this situation ruined my vacation because already started with all the outfits wet and had to go immediately to a family members house to use their dryer . Also, I had to go to different stores to buy a luggage . This was very inconvenient. I travel once a year and for the past 6 years I've been chosen Southwest but this experience have changed my preferences. I hope you understand my concern and take this matter seriously because this was a horrible experience during my vacation. I hope to hear from this company as soon as possible.

Thanks in advance,
Alexandra Carrasquillo

I am a photographer with Lifetouch and was traveling with a large group of co-workers on the morning of 8-11-18. we made it to the terminal a bit late but all together. i ran only to have the door slammed in my face. the attendant was so rude that they laughed openly at myself and several other employees. i was understandably irritated as we watched the plane remain at the gate for 10 or more minutes. the attendant sneered at me several more times and ignored all my questions. Furthermore the lady at the counter made a point to put me on the last flight and let my co-workers know i was being delayed because i was vocal about the treatment we recieved from the gate attendant. i did not get his names as he wld not answer any questions but i remember his face very well. i booked a flight on another airline (spirit) and was treated so much better. Not only will i be flying with them from here forward but i have taken time to ensure that Lifetouch will no longer be booking flights with southwest out of our territory ~ a little kindness cld have kept a happy customer happy

best of luck~shawn crowson

Flight that should not have flew should have waited for a later time...it was held from runways for bad weather for atleast half an hour when we flew it was such a bad experience with 4 blood pressure pills taken for my heart as it is just truly set me back with my health anxiety has returned and my family plan to new york in December. Seems unlikely to happen im afraid to fly i was terrified i thought we were going to fall many people screaming yet pilot still went ahead with flight instead of returning. Forget our frightening experiencel ive used southwest since i was 19 i am 43 now. Ive wrote once already and no response im disappointed in everyway. You have ruined future trips for my family after flying us in those conditions. No response makes it worse this was flight from denver to lax august 8th at 850 pm. Email is [protected]@gmail.com

On Flight 6271 from Tampa to Dallas on August 12th Ms. Lauren laughed in my face and after I hit my head on the storage bays in the plane and told me it was "karma" after it took me too long to get out of the center aisle for her liking (I was in the center aisle helping my father rearrange his bags). She was snarky and rude and if she is so quick witted with her snide comments maybe she should go work at a less friendly airline. Herb keliher built a brand and Lauren is helping break it down.

Flight 5859 was scheduled to leave at 1220 pm on 8-11-18 it was delayed for what ever reason the the weather hit and now we are still on plane waiting to leave now SW is saying weather delay well if it would have been on time the we wouldn't got stuck in the weather and the pilot says he has to finish up his paper work what the [censored] has he been doing for the past 2 hrs and the ugly [censored]ing flight attendants can't even tell you anything well as a frequent flier I'm done with Southwest Airlines

2 ladies sat at the front of a full plane. She asked the boarding gate attendant if he could check in her baggage and he accompanied, but refused my request. He told me no, I'd rather not, twice. I endedup waiting for an empty plane before I could retrieve my bag. II was highly disappointed especially when I received a napkin stating and it world full of know, or a plane full of yes!

I had the worst flying experience in my life. I had a flight with Southwest Airlines. A flight attendant named Greg Coates was absolutely rude and did not make my flight a comfortable experience, he did not help me with my carry on luggage and my drink order was messed up several times. The other flight attendants were able to assist me but that employee should not be working for Southwest. When I landed I did not find my bag on the baggage claim and I have stayed more than 45 min and it did not come. And I went to their office to file a report about my bag cause I had to catch my shuttle to go to another city, the lady there told me that "You do not need to file a report and you can follow with us by the phone and then we can send you the bag to home." So I took the shuttle and went home which is far about 1 hour and more from the airport, and now they called that I have to pay them more than $60 so that they can send the bag to my home, although that was their fault but they still insist that I have to pay.

My son was departing out of Salt Lake City to Denver Co today as an unaccompanied minor, he's 9 years old. Southwest check in line was well over 1 1/2 hours long and then we had to wait in 30 minute security after that. We were running behind and when I got to the security line they noticed my name was not correct on my ticket so I couldn't take my son to the gate. There were some very nice woman that were also late for the same flight, we exchanged phone numbers and they ran my son to the gate without me. They did not make the flight and a southwest employee named Alex Rhendon walked my son back to me. When Alex Rhendon he was so incredibly rude, I can honestly say I have never in my life been treated so badly. He proceeded to tell me I'm not a good mother over and over. I was calm and told him not to speak to me that way in front of my son. He said I made a terrible parenting decisions. I said that he didn't know me or the situation so he shouldn't say that and I told him I'm an excellent mother. He said "I disagree, you are not an excellent mother." He also said I used poor judgement allowing my son to walk to the gate with the woman I exchanged numbers with, whom I was texting the entire time with. My son is 9 years old and Southwest spelled my name incorrectly, he was about to miss his flight and the nice woman offered to run him there since she was on the same flight. She was a kind person and I would never put my son in the hands of a bad person. I spoke to her in the security line. Alex Rhendon was the most condescending, rude, disrespectful humans I have ever encountered in my entire life. He should not be in a customer service position and I will never fly with this airline again because of the horrible things he said to me. He brought me to tears in the airport and didn't seem to have any remorse. It's too bad that man felt as though he could attack a woman and tell her right in front of her son that she is a terrible mother. The incident is something I will never forget as long as I live, it was humiliating and so out of line. When I asked him to stop he continued as my son watched. My little boy was into tears as we walked away, hearing a man yell at his mother that way and claim she's a bad parent isn't somethig a child should hear. This man crossed the line in every way and I'm shocked he's employed by Southwest, he has a temper and should not be around customers.

Amanda
[protected]

I am a frequent traveler on Southwest. It is always my Airline of choice. I have just boarded a flight from Indianapolis to Boston which was scheduled to leave at 3: 25 pm
I sat down in the seat and looked down the floor was filthy, clearly has not been swept. The bathroom is pretty awful. The walls need to be cleaned. I moved to the back of the plane and the smell, masked a bit by the airflow, is unbearable

I've never before complained about Southwest. Would appreciate a response. Thank you

I travelled on flight 3111 from St Louis to Phoenix this morning, one of my many business flights for the week and I had seat A1 because I paid for a business select ticket. I watched 9 wheelchairs (each with a companion) and close to 25 other "pre-boarders" go on ahead of me all of whom had boarding passes in C30 and higher. As a result, the first 6 rows of the plane were full by the time I boarded and what's even worse is that none of the 25 other people had even so much as a limp as they walked down the jet bridge. Many were severely overweight and others had children but clearly all understood how to game your system by getting preboared access instead of paying money for a more expensive ticket. Why on earth would I- as a business customer- continue to use your airline? I get that your image is the fun and friendly airline but you're promoting cheap behavior that favors the 1x year traveler and not the people who actually make you money. Can't imagine that it's safe to have all of those "special passengers" in the front of the plane if there's an emergency either? I understand you face discrimination issues if you don't allow these people who are clearly able to board with the rest of us - quite frankly - you've let it go too far. Either way, it is clear you do not prioritize frequent fliers and you're more concerned with being liked by cheap, non-revenue generating customers than the rest of us. I honestly despise flying your airline! Happy to discuss further - Rhonda Gallion RR #[protected]

I was on flight #4436 on 07-29-2018 going to Oak from Phx and my flight and the flight was delayed a lot that trip. The staff was very nice but we were supposed to land at 9:40pm and I didn't get off the plane until 11pm. I have terminal cancer and I'm a left arm amputee and missed my Doctors appt the next morning. Is there anything you can do for me? As far as maybe a ticket credit for another flight or anything. I really appreciate all your help. Thank you again

My daughter just started working for Sun Country airlines and was on a break outside with a co worker playing basketball. A man came outside started screaming and swearing at her and the co worker. The rude employee from Southwest got his supervisor and his supervisor called the police!
I am going to see an attorney about this, I have absolute zero tolerance for bullying and this will be reported to the BBB and Attorney General's office

I went to check in my bags at the SW counter in PHX and Customer Service Agent Dmitri told me that he couldn't take my bags until I put the tags on. My hands were full and instead of helping out he just stood there with a dumb look on his face. I said ok we'll go to another line and then he offered to help. I mean isn't his job to help the customers get bags checked in? He offered help after instead of when it was apparent I needed help the first time.

My niece lives with me and her mom (my sister) at our family ranch in Texas part of the time and the other part she lives in CA with her father. I have always used Dallas Lovefield Southwest Airlines for her to fly. Her mom and I always accompany her to the gate. It is an important time for us to be able to say our goodbyes. It is especially hard on her mom when we say goodbye and I am usually there to smooth things over. This time the ticketing person Ricardo did not allow me to go. He said only one person can accompany. Meanwhile my niece starts crying tears running down her face and i have to tell her i cannot accompany her. I asked to talk to a supervisor and she was very rude and told me no and that the person who let 2 people before should not have done that. I have always used southwest for your friendly accommodations and i will not anymore. My niece was devastated and the supervisors lack of empathy was disheartening. I'm sure that if the supervisor was dropping off her child more than one person could drop her off. I was humiliated and my niece was devastated.