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This e-mail is being sent to tell people to check their luggage carefully after flying with Southwest Airlines. I took a flight with them last week. My luggage did not have an inspection notice in it, it was not damaged or opened in any way, and it was a direct flight to my destination. When I reached my destination I discovered that two pieces of my under clothing were missing. I was sure I'd packed them, but decided to wait to call them until I got home to make sure I'd not left them at my home. I had not...
I called Southwest and was told that I need to call their long distance claims dept.number. I was then told by their claims dept. that the claim would be denied by them because:
1.) More than 4 hours had passed since I received my luggage,
and
2.) there was no visible damage to my luggage.
So, my assumption is that because their employees know this policy, they are taking small items that won't be missed immediately. Now I'm wondering about those earrings that have been "lost" on a prior trip.
So, my advice is to either not fly Southwest Airlines or to make a complete inventory of what you packed so that you can check to make sure nothing is missing. Include it with a big note inside your luggage to discourage anyone that might be thinking of pilfering through your belongings.
--
Lori in Arizona
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I also had a small item stolen from my bag in July of this year. I had an expensive bottle of EsCada perfume packed in the outer pocket of my luggage. When I returned home, it was gone. The value was roughly $65.
I recently took a flight with Southwest told their baggage persons I had fragile item checked, it came back to me broken as if they were looking for something? I sent pictures, receipts, the would not claim only a 100.00 dollars but B. D. Gift from my kids Unhappy in AZ
BE ASSURED -- ANYTHING YOU "LOSE" ON SOUTHWEST AIR HAS BEEN STOLEN. PUBLIC SHOULD BE WARNED TO NOT CHECK LUGGAGE AT SOUTHWEST.
Flew direct from Alb. to Love Field on Aug. 26, checked one bag. My prescription medicines were stolen from it and the zipper was damaged. My fault for not locking luggage, yes. Wish I'd checked this site prior to flight!
Sad world we live in when an employer does not care if they have thieves amongst them. Don't they video these people?
MK in Glen Rose TX
I had a bottle of twelve year old scotch stolen from my bag flying from LAX. I was given the same "4 hours passed..." line as well as a lie that the TSA confiscates bottles of liquid that aren't packed in "Leak proof containers" whatever those might be. Southwests customer service response was indifference and no one could actually tell me what security measures were in place to ensure that employees weren't stealing from bags. The best response I got before being they hung up on me was the baggage handlers are so busy moving bags they couldn't possibly have time to steal.
I have been traveling on Southwest Airlines for several years now with my family. But this last trip was horrendous. The ladies working were so rude and it just wasn't need it. Like I always likes traveling with Southwest Airlines but I don't know if I want to continue. That's how rude those ladies were.
My Luggage was torn broken and it looked like if it was run over by a train ! I've been traveling for a year straight to LA once or twice a month and this is how I receive my bag ?!
Boarded the plane in Vegas, slow slow slow ... obviously trying to fill up the plane with standby... 45 min flight to LA ends up taking 3 hrs ... turning into every other airline when you used to be ON TIME ALWAYS !
Why load it up knowing it will not depart on its scheduled departure?
Kara Marie Piganelli Airline attendant just arrested in Denver. Colorado and charged with a folony. Dunks during on duty hours and y'all would drug test her for weed and coke. She is headed down the wrong path just thought y'all should know .
They Just canceled my flight and didn't even bother to tell me! I tried changing it for a earlier flight and the kooks attendant wanted to charge me $180! Moved my flight to depart 2hrs later! Now I'm late for my daughter's first birthday. Disappointed and upset.
On Sunday may 28 we flew from Orlando to New York in flight number 1533 were our baggage got delayed.
So to claim the money for the baggage delayed from our insurance company they require the claim form.I kindly request you to look into this matter and reply as soon as possible
Thanks and Regards
(NARESH P KARPE)
Gait attendent was extremely rude upon customer walking to desk. After a long exhausting trip with small children at Disney. I did not appreciate being treated so poorly with just trying to ask a simple question.
Bag destroyed in handling
also my wife and i had a total of three bags and was told
one bag was 2 pounds over and had topay 75 dollars i asked could we average the bags
as i am 100 % disabled v eteran in a wheel chair is clear i could not repack bags
had flight cancelled second plane broke down third plane fine
Just was lied to and spent 4 hours trying to
Resolve a ticket concern and was told it was taken care of and I would receive email . This was told to me twice by customer relations team and I never got email.
I just flew in from El Paso on flight 1511 to San Antonio. Our flight attendant was incredibly rude. I’ve not experienced this before on a SWA flight. I’d say dog walking might be a good alternative career, but I hate to do that to the dogs….Redish long dreadlocks and a bad attitude
Attached photos of damaged Bag\Luggage.
not sure if we will using southwest in the future missed our dinner with family (after all the poor service and delays we made it to albany with our laggage after 8:00 pm very disappointing flight with southwest my name is John Pietrefesa Sr. we are in our 80's thank GOD we made back safely