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Spa World Complaints 1

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2:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spa World Not accepting their own Groupons

Several friends and I had Groupons purchased for use at Spa World, also called the Korean Spa, outside of Washinton, DC. In total, we had paid over $300 for the Groupons. Their promotional value had expired, but Groupons still retain their $300+ purchased value. We wanted to use the Groupons for spa services, but the manager told us they could only be used for entry. When we showed the manager the physical, printed out Groupons, and pointed out that this limitation was not printed anywhere, he said it didn't matter. When we showed him the language on the Groupon that referred to booking spa services and their spa services tipping policy, he pretended not to understand English. When we asked for a phone number to talk to a supervisor, he lied and gave a false number. We pulled out our phones and called the number on the spot. He didn't even care that he was caught in a lie. We were so disgusted that we gave our Groupons away to some young ladies and left. I'd never go back.

Read full review of Spa World and 2 comments
Update by Spa User
Mar 27, 2016 7:50 am EDT

While I appreciate that Matthew from Spa World did take time to respond, all he did was copy and paste boilerplate text about some of Spa World's general policies. The boilerplate text did not even come close to addressing my complaint. It's as if Matthew never even read my complaint. And this is the exact same problem that I had in the first place. Spa World simply cheats its customers with Groupons and then acts as if they can't read English when they are asked to address those problems. It's hard to know if "Matthew" actually doesn't understand English or is just hiding behind this excuse so as not to address customers concerns.

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Olga P.Schans
US
Jun 27, 2018 8:23 pm EDT

This is so true- they refuse to refer you to the manager when issue arises. I was there when ac was out, wanted to speak so the manager and they were putting me on hold. Faked like they were calling the supervisor... complain to BBB.. you have to report them- they have no manager on site and misinforming customers about various matters.

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Spamanager87
US
Mar 23, 2016 9:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My name is Matthew, I'm a manager at Spa World I would like to comment back on your complaint as to what you have stated above. The coupons that Spa World advertises through Groupon have a certain amount of time to be used which is the (Promotional Value). If that value is to expire the amount paid never expires, with that being said on every voucher on the right hand side of the voucher is stated " Value of the Groupon Voucher". This voucher has two separate values: (a) the amount paid; and (b) the promotional value. The amount paid will never expire and may be applied toward any goods or services offered by the merchant if the original goods or services specified on the voucher are no longer available. The promotional value is the additional value beyond the amount paid, and it will expire on the expiration date above (unless prohibited by law). If you have any questions on this I can be reached Friday through Wednesday 9am-6pm, please let me know.
Thank You, Spa World

Is Spa World Legit?

Spa World earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Spa World to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Spa World is known for their high standards and safety. If you're thinking about dealing with Spa World, it's wise to check how they handle complaints.

We found clear and detailed contact information for Spa World. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Spa World has registered the domain name for spaworldusa.com for more than one year, which may indicate stability and longevity.

Spaworldusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Spaworldusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Spaworldusa.com you are considering visiting, which is associated with Spa World, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Spaworldusa.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The spaworldusa.com may offer a niche product or service that is only of interest to a smaller audience.
  • Spa World protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

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Overview of Spa World complaint handling

Spa World reviews first appeared on Complaints Board on Mar 20, 2016. The latest review Not accepting their own Groupons was posted on Mar 20, 2016. Spa World has an average consumer rating of 1 stars from 1 reviews. Spa World has resolved 0 complaints.
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  1. Spa World Contacts

  2. Spa World phone numbers
    +1 (703) 815-8959
    +1 (703) 815-8959
    Click up if you have successfully reached Spa World by calling +1 (703) 815-8959 phone number 0 0 users reported that they have successfully reached Spa World by calling +1 (703) 815-8959 phone number Click down if you have unsuccessfully reached Spa World by calling +1 (703) 815-8959 phone number 0 0 users reported that they have UNsuccessfully reached Spa World by calling +1 (703) 815-8959 phone number
  3. Spa World emails
  4. Spa World address
    13830 Braddock Rd, Ste A10, Centreville, Virginia, 20121, United States
  5. Spa World social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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