VG Medispa
Reviews and Complaints

I have purchased my second course of 6 sessions in March 2020. After the 1 lockdown (6months after) a person called me to let me know the place was open again in September, so I booked on the phone I spoke with a person who I understand was a manager and I explained that I prepaid 3 sessions, but I was in a bit of a difficult situation as I lost my job, she was empathic with my situation so she agreed to allow me only use my prepaid sessions and I shouldn't be a push to buy the other 3. I then attended my session, the receptionist knew, the person who did the treatment also knew and it all was fine, today June the 3rd of June, I call to make an appointment, and the lady on the phone told me I have an outstanding balance, never the less I explained all this, she said the person was no longer working there but she was going to investigate, few hours after her manager called me to explain that I might have been told that but that is not how they work, I have to pre-pay 3 more sessions otherwise i will be owning them money. no empathy, no communication, no tactile, no humanity, it's all about the money.

I have been trying all day and this evening to reschedule an appointment at Reading salon. The number doesn't even connect so i tried to call the 0330 number the same occurred. I then emailed and the email bounced back so i have no way of contacting them to reschedule. The policy is 48hrs minimum notice to cancel and as such if i cannot contact them tomorrow i will forfeit my treatment session

Below is the letter I have sent to VG Medi Spa, Manchester. UK.
Im sure a lot of people have had problems with this company as this website suggests. Will keep you all updated, if they give me my session back ... not hoping for a miracle like!

I had an appointment for my laser hair removal on the dates 5th April 12.45 & 7th May 12pm

I was seen to by the therapist Dee, who had previously done my laser previous sessions before.
She commenced with the laser, on my face & my bikini & PA.
However, throughout chatting, Dee stopped half way up my left leg, after already had finishing my right leg. She proceeded to say that she wasn't have meant to laser my legs.
I did respond in the therapy room, that I'm not sure what procedure I have paid for, and to check.
Dee said it should be fine & she proceeded to finish the back of my legs.

I would like to make it clear that Dee at this particular moment in time, did not check the system to see what treatments I had paid for & what I was scheduled to have lasered.
Only after the treatment had finished and walked to reception, Dee had spoken with the receptionist and proceeded to tell me that the payment for the treatment for legs had to be taken.

I asked Dee why this was, and she commenced to say that my legs were not to have been lasered.
I work in the health profession field as a nurse. First and foremost, one thing we always adhere by is check and pause. This was a similar situation to what Dee was in.
I was told by Dee, whilst the receptionist sat by the desk that this payment needed to be made. Unfortunately, this time round, Dee wasn't the most pleasant & the tone of her voice definitely was more abrupt.
I left the salon feeling bullied into making a payment for something that I really should not have been coerced into in the first place.

Unfortunately, this isn't my job to check this, and there was no reason at the time, or this time for me to dishonest, as I wasn't the one holding the laser gun.

My 4th session of laser then followed on to the 7th May. Again, I had Dee for my session.
After treatment, Dee produced a list of treatments VG Medi spa offered at discounted in house rates. (Please see attached picture below).
Here was marked that I had 2 x sessions for bikini and PA. But only 1 x session for face, when I had only ever attended the clinic for both areas at the same time.

When questioned, Dee did not only explain, but abruptly said that my appointment undertaken on the 5th April, (for the mistake of her lasering my legs) was now deducted from my final 6x sessions of my face - now only leaving me with 5x sessions.

I understand that sales are large financial market in the beauty industry, but Dee was pushy and what I also found extremely rude, was the fact that the "discount offers" leaflet was shoved under my nose, with no say so.
Dare I say, the leaflet was almost to cover Dee's back in the fact that a mistake was made on her behalf on the 5th April, and with a paper copy, she was able to cover her back. It was a good job; I actually took the time to quickly read the paperwork presented to me.

Also may I add, whilst at the reception desk, Dee had walked back into the treatment room and brought out the iPad for me to sign for my leg session. Which I did sign, might I add. This was signed in good faith on my behalf - that the treatments I had paid for, where the ones I should have received. May, I re-iterate the words, treatment that I should, have received.
In my opinion to deduct the session for me that I had paid for, was a very underhanded approach and also extremely amateurish - as it was displayed to me on a discount offers leaflet by Dee, without any information that 1 x session was being deducted.

Unfortunately, this issue isn't my problem, yet I have spent time out of my day to write this email to complain about the staff and service I have received from VG Medi Spa. This is a training issue with staff, that they are not only not checking treatments which clients have paid for, but they are not cross checking it with patients - which is dishonest practice.

All documentation was signed by myself, in good faith and honestly that the treatments I had paid for, should have been the treatments that I received. Any additional treatments were not a fault of my own and under the care, and diligence of the therapist Dee, who regrettably did not check and in turn - hadn't carried out her job in the correct manner.

I've purchased a discounted packages of 6 treatment for my son's fungal nail infection for £300.
I'm not entirely sure that we have been treated professionally by the clinic in Reading as as a result I requested a full refund.
After the payment was done in 23/10/2018 I was able to book an appointment for the 14/11/2018 and one for the the 19/12/2018. A few days later I received an email saying the the appointment was cancelled due the fact that the machine was in another branch. When I contacted the Reading Clinic the receptionist was quite dismissive e rude and she told me that she did not have any appointment for me and that she was going to contact me when she had some space. I then contact the Leeds number and then very professionally managed to book my son in for the 21/11/2018 and then eventually we managed to have the first treatment.
On the 17/12/2018 we receive another email saying that the 19/12/2018 was cancelled because the machine was faulty. I sent a polite email asking for information about the next available appointment and what I received on the 09/01/2019 was this:
We are waiting for an update as to when we will have the machine back, one received, we will call you to rebook.
Kind Regards
I few days later, tired of waiting I've contacted the costumer care asking that this behaviour was not acceptable and that I asked for the full refund based on the fact that fungal infection need to be tackle doing treatments withing a 4 weeks intervals otherwise the treatment wasn't going to be effective. A few minute later (only because the costumer service spoke with the Reading branch) I received an email with another date for an appointment. Appointment that I refused because I'm not very confident about their professionalism and I'm not comfortable of going back to the Reading clinic because I think that the staff is quite rude.
I finally receive an email from the customer care saying that I'm not eligible to the refund because I've started the treatment!
I've tried to contact costumer care again but nobody answer, I got an appointment today with the Citizen Advise to ask for more help. Also I did some research and there is a group on Facebook called "Vgmedispa reviews and complaints" full of similar stories! I want my money back!

I purchased a voucher for 6 sessions of laser hair removal on the underarm through groupon back on 10th november 2018 and am still yet to have my first treatment almost 4 months later.

My appointments keep being cancelled, with my first one being cancelled as I was sat in the waiting room of the vg medispa. After this happened twice, I called and asked for a refund to which I was offered 2 complimentary sessions as compensation for the inconvenience, which I accepted. However two more times later my appointment has been cancelled and I am still yet to have my first treatment. I have called multiple times asking for a refund and was told to email customercare at vg medispa, which I did. I have now emailed twice asking for a refund and almost 3 weeks later I have still not had a response.

This service is utterly disgraceful and I want a refund for my £49 asap.

It is with regret that I am corresponding in this manner, unfortunately I have received an unacceptable level of service for 3 months now.
I received a telephone call on Wednesday 3rd October 2018, in which my appointment was rescheduled for a further 6 weeks to 22nd November 2018. This was most inconvenient and resulted in a 12 week interval between appointments. I was informed that there was a shortage of staff, with one member being on long term sick leave. When I attended my appointment, the staff were unaware of this being the case.
The service provider refused to laser my chin area (22.11.2018) as she claimed there were hairs present. This, as I pointed out was not the case and I am attaching a photo of the area in question. I pledged a complaint at the clinic and I was told someone would call me with 10 days, that has not happened and I am extremely disappointed with this level of service. At this stage having not been contacted in 90 days I am requesting a refund. VG Medispa, are in possession of a large amount of my money, which I expect to be returned to me by the end of the month, otherwise I will take further legal action.

My name is Marica I have purchased 6 sessions of lase hair removal and 3 sessions of cellulite I have done this booking 2 years ago and I paid £370 for all the sessions I only managed to have 2 of the cellulite and 1 hair removal session every time I am trying to book an appoint I am being told there is no space available or if I am being booked in. they call me 2 days before the session or even on the same day and they tell me the therapist didn't turn up or she left and they are short of stuff they can't do anything and that I would change my appointment or they will call me when they have someone available and now I have been waiting for a call back from them since February 2018. I have asked for my money back but I was told they are not doing refunds which is not fair really because they not they are not providing what I have paid for.

Would it be possible to have anything done about these guys can I have my money back

I had a peel treatment a few months ago.
The therapist was running late and when ready for me decided to tell the receptionist to do the treatment instead. She said she was qualified but wasn't dressed appropriately. She did the peel which was only a five minutes. I had a severe reaction and my face puffed up. Lips enlarged. I couldn't work the next day as it was so severe. Sent photos by email to complain but could never get a response. Apparently they called a couple of times. I decided to drop it and just never return. This company have poor customer service and are just about the money. The salon has never been completed and has had no flooring for two years. Just shows the mindset.

Hi there,

My name is Ana Maria Buzatu . I am a Nurse working for NHS. I have purchased through Groupon the laser hair removal treatment for bikini area. I have had one session in Richmond branch, that didn't last more than 10 mins all together when in fact one sessions should be 15 mins each or more . For my second session that I should of have on the 3rd of October I have called 48 h in advance to cancel and reschedule my appt . Since the 3rd of October I'm calling every day and left several voicemails for someone to return my call so I can reschedule the appt but nobody got back to me . I sent couple emails to [protected]@vgmedispa.com and nobody has returned the email. Is so ridiculous! They took the money but they aren't keeping their part of the deal which I find very frustrating as a customer . I have left all my details to them and nobody returns or answers the calls. How can someone sell more stuff to the customers and try to get them more treatments when they can't even do the ones purchased already ? I am going to share my experience and also I'll write a review as several people complained but haven't believed it until I actually experienced myself .

My phone number is [protected] and email is [protected]@yahoo.com

I'll address this problem further if I have to as the staff is ignoring the customers as soon as the payment was made . I have paid in full for 6 sessions 4 months ago and so far I only got 1 session . Horrible customer service!

I paid £300 for six sessions of Laser Hair removal, the were very helpful to take the money, but rude and unhelpful after, getting the appointments wrong, rude receptionist, it was supposed to be an enjoyable visit to the salon, turned into a stressful visit. I wrote emails asking for refund, all my emails went unanswered. I am so disappointed, please help me get full ref6, I can not face Vgmedispa again.

Appauling service. I was told my appointment for a derma roll would take 1 1/2 hrs. 1/2 for the numbing cream to work then 1 hr for the derma roll. The cream was only left on for 10 minutes & the derma roll procedure lasted 20 minutes - which was very painful as the numbing cream had not taken effect. The therapist also missed many facial areas.
I paid in advance for 3 treatments.
My second appointment was cancelled ‘due to lack of staff', I was told I would be contacted for a new appointment. After 2 weeks still no contact. I phoned HO & was told I would be phoned within 24 hrs. After 3 days & no phone call I went into the clinic to re book.
One day before this appointment I was phoned to say it was cancelled again!
I emailed the company requesting a refund & was told the manager was on holiday. I asked to be referred to the deputy manager but this email has been ignored! Disgusting service which if I receive no satisfactory response within 7 days I will take further advise & action!

Good morning,

Below is a copy of what i sent to 'Loretta' the manager at Fitrovia on Friday 20th May;

Good afternoon,

I was supposed to have an appointment on Saturday 24th March when I arrived I was told that apparently someone had called me to cancel the appointment as you no longer offer mole removal.
I paid £109 for the groupon voucher and then a further £180 for the treatment that I did not recieve.

I am still waiting to get mole removal elsewhere but I need the money in my account to be able to book it. As you can imagine waiting 4 weeks for a refund is quite frustrating.

Please could you advise when I will see the money back in my account as this is dragging on a bit now. 

Also I understand the £180 will be returned from VG Media Spa, does the £109 need to come back from Groupon where I purchased the voucher or would the full amount come from you also?

Kind regards

Ashton McDuff
[protected]

I have decided to escalate this as i have had enough of constantly calling the clinic only to be told my refund is being processed. The last time i called the lady on reception told me to send an email in to her manager Loretta and Loretta will call me to give me an update. A week later and i havent even had an acknowldgement to my email.
I have never recieved such poor customer service.
Please could someone update me as to when i will recieve my refund. This is a lot of money for me to be missing.

Kind regards

Ashton-Louise McDuff
[protected]@live.com
[protected]

I bought 3 of this deal for myself and daughter. By mistake the wrong wowcher code was given so the woman called Julia based in Manchester tried to accuse my daughter of some kind of deceit. When I phoned them to explain and make the booking I was told that the deals I had bought did not have 90% off it was in fact only £30 off. I spoke to a vile ill mannered woman called Debbie who behaved like she wanted a fight. I told her I was reporting her to Wowcher and their Head Office. However on reading reviews its clear this is not a reputable company at all.

Is there anyone who worked for VGMediSpa? I just want to know how you were treated by your management.
I visited it five times and each time I attended five different people.
The staff is rude to people and to each other because they had no time to know each other better because of their crazy turnover.
Definitely, I will not visit this strange place again where everyone hates each other and is very unprofessional.

UPD: Still NOTHING! I have been to their Richmond brunch 3 times already. I have contacted their head office. I have send 10 or more e-mails to attract attention. NOTHING! I have nothing else left but to report them. Treating me like a $#*! for my own money!

Since 24th June I am trying to contact them in order to sort something out.
I have called more than 20 times and sent more than 30 e-mails. Silence! Total silence!
I've been to their office in Richmond and they keep saying that they don't have an access to a customer service.
Such a disappointment!

This company is a crook company. Lacking in customer service. Atrocious and despicable customer service provided here.

If I could give this company no stars I would. Not only do they lack how to give basic customer care and customer service, but the treatments they are supposed to provide are needless to say not at all very effective.

Upon booking an appointment with them (The richmond branch) the long journey made me arrive later than expected to the appointment. Instead of doing the decent thing in actually rescheduling my appointment or simply providing the service for me in what time they could since it is a fairly quick process (Less than 20 minutes generally), I receive a backlash of the incredibly rude receptionist dressed in a headscarf who was both rude, arrogant and lacked basic customer service skills. After simply asking to be rescheduled or be seen, the supposed 'manager' (What kind of a company employs such an incompetent lady as manager anyway bewilders me!) was rude, ignored me repeatedly despite speaking to her, provided no viable solution for my scheduled appointment and inexplicably told me leave the premises. Not only that but she also raised her voice at me, spoke down to me in a very degrading manner, and was incredibly incredibly unprofessional. Whoever hired her did a very bad job, i'll tell you that.
Also fake smiling at a customer is not good customer service, simply smiling in such a forced fake way does not in any way constitute to good customer service.
Note to higher management: whoever that asian lady dressed in a headscarf was, you need to rehire yourself a new receptionist, and a manager. Another customer further down and many others have also complained about the incredibly lacking customer service provided here. You seriously need to hire the right people to be representing your clinic. Further to this, I have also been to the percy street clinic and the customer service and bad receptionists are no different to any of your branches.
The alma pixel treatment I had received at the percy street clinic left me burnt, red and swore for days. The lady suggested it would be effective for stretch marks but there was no notable difference in the area at all, just days of pain and burn to deal with. Also after having a consultation with another specialist she explained to me that whoever suggested this treatment to me was incredibly unskilled as they would have been using a very low pulse in the laser due to my skin having some melanin. This laser treatment is only ideal mostly for caucasian clients.

Go to this clinic at your own risk. This is not a place I would recommend to anyone! I am also a frequent customer for treatments (Being a beauty junkie myself) and I can definitely tell the good clinics from the crappy over-expensive lacking clinics and spa services out there. This is of the latter.
It just goes to show the importance of having quality employees to represent your services. Myself and many of the other customers who have provided highly negative reviews are the most truthful and most accurate, any positive reviews are absolutely fake as I can assure the service here is not even worthy of leaving a review.

Further to this, the company have a ridiculous policy of cancelling out your entire treatment if you arrive late. That is not good customer policy and as many others have also stated will really make you lose out on potentially valuable clients.
Adding to what I have just said, all the technicians in both the percy street clinic and the richmond (As others have stated) undoubtedly try to push you into purchasing extra sessions, they indirectly try to force clients to purchase sessions, by using very heavy sales techniques each session you go to to make you purchase extra sessions. It puts you off ever coming back.

It is no wonder that this company has all negative 1star reviews, another good reason to have checked the reviews and google reviews prior to attending. I can undoubtedly say I will not be returning here ever again, and I would strongly recommend others to not waste their money with this ridiculous excuse of a clinic.

Hi I sent the email below and was contacted by Karen customer service London a couple of days later she was very helpful and said she would have the refund processed . She said she would also find out what product s or treatments I could have free as compensation and would call me the next day . She hasn't called back I've not received my refund dispite I've send 10 emails to her since and calling every day I have had no response from her at all . I am very stressed and not impressed with the service recieved.

On 23 May 2017 at 18:02, baljit kaur wrote:
Hi I paid £275 for 5 sessions of carboxy injections in you Birmingham Branch on Friday 31 st Jully 2015 soon after this I was told the Machine had got damaged in transit from your Leeds Branch to Birmingham I waited and every few months tried to book an apptt but was told different versions of how you would be purchasing a new machine. Iv waited along time to find out Birmingham will no longer be doing this treatment anmore due to non purchase of a new machine. If i new this earlierI I would of asked to have this money reduced from a treatment I later paid for of £774.00 on 21.09 2015 for voluma and juv 2 0.5 mills. I feel i have been rather messed about and asked Birmingham branch for a refudn who have told me to email yourselves for my refund please can you advice on this ASAP.

Regards Baljit

I had an appointment book in at your Richmond branch for 5th April 2017 I am told first time entering the clinic you cannot be late to appointments if unable to attend ring 48hours before to change or you will be charged witch I full understand but yet on 3 occasions now during my 6sessions I have made my travel all the way to Richmond witch takes me an hour's drive to get there and no one be at the clinic this time there was only builders in the premises who told me that they were closed but yet I had no e-mail no phone call to tell me this after my drive so that's 1hour of my time not to mention the cost of petrol and parking I am just livid that a company like yours has no customer service at all. I always get e-mails with little reminders about my appointments so why would this time be any different does your company wothold there own policey by giving customers £50 back when your colleagues are no shows or when the clinic is closed and they fail to tell there clients? No they said on the phone they had a wrong number for me but that has never been an issue before now and do believe I am due some kind of compensation for my troubles it's only been 6 sessions so for me to have so much upset already is unexceptable and the treatment to be fair is not that good they rush you in then rush you out and always badger you to buy more session witch is not comforting at all but if a shambles of you ask me I would like to know what's going to be done about this please

I booked my first session at the end of April and recently I was contacted by someone from VGMediSpa and told that my session was cancelled!
They said that everything was already booked and if I still was interested in their service they had time only in late May!
They treated me with a total disrespect and that wasn't a nice thing to do.
When I made a session booking I was counting on that, but because of them being unprofessional I had to reschedule everything!
I will not use their service in the future, they are highly unprofessional and need to do something about that. I will find another and more reputable company.