Spark Driver review: Deactivated account no reason no solution in a month! 1

On October 17th I attempted to log into my Spark app to make deliveries. When I logged in there was a screen that popped up that said I needed to do my identity verification. I did not have my driver's license with me so I had to run back inside and grab it when I came back out the screen now said that my identity verification was being processed. About an hour later it allowed me to get back on but my screen again said that I needed to do my ID verification. I attempted to do this I took a picture of the front of my license the back of my license and then was in the middle of the 3D face recognition when it kicked me out and went back to the screen that said I had to do my ID verification again so the same process as I had just done I had done again. This time when it kicked me out it said that my account was deactivated. I immediately called customer care who advised me to file an appeal which I did they told me at the time it would be 2 to 5 business days before I heard anything back. After I waited the two to five business days and hadn't heard anything I call and that's what I was told 7 to 10 business days.I've made several phone calls to customer care over the last basically month trying to get this resolved to no avail. I've spoke with supervisors I've been told when she file an appeal not to file another one. I've been told that you have to file by email. I've been told you have to file on the website. I've been told that if you file another appeal after you've already filed one haven't heard anything back then it just kicks your original appeal to the end of the line and you have to start the waiting process all over again. Finally I'm on November 4th I decided to go ahead and submit another appeal after I was instructed to by one of the workers on the customer service line. As of yet I have still not received any response no text messages or emails from anyone advising me on what happens next or why my account is actually suspended. When my account was suspended I hadn't also not received an email advising me why there was no notifications in my app advising me why not when I log into the DDI advising me why my account was deactivated I'm just assuming there was the ID verification since I was in the middle of that. I'm the original customer service lady I spoke with said that it could have been because my app wasn't on the current version. I think that if this is the way they want to do things and they want to do the idea to verification that's great but they need to have a better way to resolve problems like this. I was also informed that we might be able to take this arbitration because that's what it says in our contract as a way of handling discrepancy is like these. So I've also emailed the arbitration Department asking for a pre-arbitration phone conference and I have also not heard back from them I did that last week. I've been in contact through phone calls through emails and it seems like the process is just getting me nowhere. Today I spoke with another supervisor who gave me a number for the driver applicant support and said that they would be able to help me because they can pull up my driver's license my insurance and all of that information when I called that number they told me that I have to go to the active driver line that they couldn't help me I asked to speak with the supervisor there and she got back on and said that it would be one to two hours before I could speak with the supervisor they were in a meeting. I feel this is very unfair especially since I've never been notified as to why my account was deactivated I'm believe there should be a certain line you can call just for that reason to find out why your account is deactivated you should also have the opportunity to resolve any matters. I started driving for approximately a year ago my metrics are good all of them are in green I've never had any issues. Since I had been making decent money while driving for spark I decided to enroll myself into school so I can complete the credits needed to receive my master's degree. Now here I am and it's my second payment is due and I have no idea how I'm going to pay it not to mention it's the holidays and I also plan to use money from driving for spark to purchase Christmas for my four children and 2 months before Christmas they deactivate my account with for no obvious reason and give me a timeline of 7 to 10 days for this matter to get resolved yet here I am a month later and still nothing's happening. I find this to be very unprofessional behavior from a corporation as big as Walmart is it's sad really.

Claimed Loss:

Loss of wages of at least $300 plus a week, unable to make my monthly college tuition payment, emotional distress with holidays approaching and unable to earn money to purchase Christmas for my 4 children is extremely overwhelming and stressful to say the least. Getting unbearable anxiety over being embarrassed at school when I am asked about my late monthly payment so choosing to just skip class to avoid having to tell the staff at school that I don't have this months payment. At least my bank where I got the loan for my books can just call or send notices in the mail.

Desired Outcome:

A response and update on my situation as well as my account being reactivated would be a great start. A fee to compensate me for some of the wages I have lost do to this would be a great way to show appreciation to contractors going through similar situations that are avoidable espwcially at this time of year. Not only is the money needed this time of year but the earnings are better because it's busy during the holiday season. A change in policy making a notice be sent to advise you of the reason for you deactivation, the opportunity to be heard before account is deactivated to prevent incidents that can be quickly resolved with a video call or phone call. Access to the appeals department by at very least th supervisors at the call center so they are able to get an update on your appeal after the 7 to 10 days if you have not been contacted. An alternative way to do your Identity Verification especially if you had an issue with the third party AI app in charge of verification.