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CB Medical Services and Facilities SpinLife Mattress
SpinLife

SpinLife review: Mattress

S
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7:44 pm EDT
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Sent wrong $1800 mattress, will not take responsibility

I purchased a new Flex a Bed mattress for my Hi-Low Flex-A-Bed adjustable bed frame. The product page said it was compatible with my frame. This page showed the correct model in the photos.

I received a different Flex a Bed mattress model than what was in the photos. I put it on the bed and confirmed it does not work. It barely bends and looks like it’s going to fall off. You can’t really lay down on it safely.

Spinlife says: “The Memory Foam Mattress comes in a variety of sizes, allowing it to fit your current Premier or Hi-Low Flex-A-Bed adjustable bed frame.”

Customer service first admitted the manufacturer sent the wrong thing. Now they’re pretending otherwise and will not refund an unused (and unusable) $1850 with tax mattress for a person suffering from muscular dystrophy.

Sent proof and customer service just lies and gaslights. Sent pictures of the mattress on the bed literally proving it’s the wrong item. It does not bend and practically falls off the base yet the customer service manager says it’s fine.

Disputing charges, contacting relevant state government authorities, and filing a small claims lawsuit if necessary.

Desired outcome: Pick up this mattress and return my $1850

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    330 West Spring Street, Suite 303, Columbus, Ohio, 43215, United States
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    Nov 17, 2024
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SpinLife is ranked 30 among 493 companies in the Medical Services and Facilities category
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I ordered a patient lift, a digital scale, and a wheelchair for my grandfather, who recently had both legs amputated
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