Spirit Airlines
Reviews and Complaints

I responded to an internet special deal to fly to Detroit. Received an immediate confirmation after booking and reminder confirmation the day before the flight was due to leave for Detroit. We arrived at the airport for the trip only to find no one at the Spirit counter to check us in.

We called the 800* number and reservation clerk told us that the flight was to leave shortly. We told her we couldn't find any Spirit personnel. She went off line, called the airport and came back and said the flight had been canceled. We were shocked! What horrible service and what a major inconvenience and disappointment for us. We will never ever consider Spirit and will recommend to everyone to stay away.

Flew out on spirit to fla for easter/passover vacation with my family out of laguardia flight was delayed for 1 hour terminal has 1 jetway you wait there with other passengers from earlier flights because all there flights are never on time you are treated like a piece of cattle flight home was even worse I called to check if plane was on time from my house in fla I was told plane was on time went to airport at 2pm for a 4, 20 pm flight went to curbside checkin the porter told me my luggage weighed 55 pounds I decided to go to the counter inside the terminal were the attendent told me my luggage weighed 63 pounds I told the women I weighed it at home and I know for a fact that it only weighed 48 pounds and now it weighs 55 pounds outside and 63 pounds inside I refused to pay asked to see a certificate from the dept of weights and measures to see if their scales were calibrated, but they could not prove to me that they were calibrated. Wonder how many people they are ripping off for excess weight now for the fun part the flight was delayed for 7 hours asked why the delay I recieved 5 different reasons for the delay with none being the truth they lied to all their customers found out the truth from the pilot who was going to fly the plane back to ny who was waiting with us. When we arrived back in ny my luggage was not on the plane I waited for one hour for my luggage had to file a lost luggage report got my luggage the next day late afternoon I know spirit did this on purpose because of the complaint I had with the scales at fort lauderdale was at the airport for 7 hours and my luggage was the only one missing I filed a complaint with the corporate offices and they wanted to give me a $25 voucher for another flight on this crackerjack airline iwould never fly on this bootleg airline again you get what you pay for the worst airline never on time and the worst customer service in the business ihope they go out of business or bankrupt.

Spirit Air sucks you in with the 'low fares' and promotions--don't fall for it! Please check other airlines for pricing. By the time you pay all the 'extras' for seat-assignment (both ways), baggage (both ways), early check-in (both ways), etc...you will have paid the same amount using almost any other airline. Only most other airlines CARE ABOUT YOU RETURNING AS A CUSTOMER!

I booked tickets for 3 from Orlando FL to San Juan PR in Febuary for flight in April. I had to reschedule our flight due to a conflict of schedule with work. I knew there would be a fee to reschedule, but I was not prepared for what this scamming airline did next...Rather than just charge the fee to change our flight dates, they charged the fee ($110.00 per person--RIDICULOUS in itself. They will STILL sale the seats to another passenger!), they were then going to charge an ADDITIONAL $608.OO for new tickets, fees, etc! I changed flight dates with Delta once before--all I was charged was $50.00 in addition to what I already paid for the ticket, was told to use the same confirmation number and that I would only have to pay the fee when I decided on a new flight date. Sounds like Delta likes thier customers...

Here's the rundown...Spirit CANCELLED (there is a difference between 'rescheduling' and 'cancelling') our original tickets to the tune of $110.00 per person, then tried to gouge us on NEW tickets! Rescheduling or changing a flight implies that the original ticket will be in effect when the change is made (with a fee added on)--not so with Spirit--they cancell your tickets and try to sale new ones at a much higher rate with ADDITIONAL fees...! They were nice enough, however, to offer me a Spirit Visa or Mastercard!?!? Which I politely refused! I will NEVER use Spirit again, nor will I recommend them to ANYONE. If you're considering Spirit--please BEWARE! The sales promos look great on the surface, but that is where it ends!

Airline travel isn't what it used to be. And that's especially true at spirit airlines. My flight experience with spirit airlines yesterday made it very clear that the 'spirit' of this airline can be summed up in four words — we just don't care.

Spirit passengers are permitted to carry on 2 bags, weighing no more than 14 pounds each. Most people travel with more luggage than that. So, in an effort to cut operating costs, spirit airlines now charges its passengers $25 to check a bag. That's a lot of money, and most people (Including me) don't want to pay it.

I had arrived at the airport with 3 bags — 2 small carry-on pieces (A briefcase and a tote) and a small wheeled suitcase. I went to the desk and paid $25 to check the small suitcase — but the fee gave me no 'privileges' — I still had to personally carry the bag across the airport lobby to the loading area by myself. Not much 'service' for that $25 fee! I was unhappy about the $25 fee to check the bag, and unhappier still to find that spirit made me do all the 'work' myself.

My dissatisfaction increased when I got to the boarding gate. The flight was full, so when the majority of passengers showed up at the boarding gate with too much carry-on luggage it created a big problem — all those bags were not going to fit in the plane's overhead luggage bins. Some people brought 3 carry-on bags instead of 2. Others brought huge, over-sized bags through that clearly did not fit within spirit airlines' size and weight requirements (14 lbs.) for 'carry-on' baggage.

But no one had stopped these passengers from bringing the extra bags through to the boarding gate where the excess baggage caused a great deal of congestion and confusion. The baggage issue delayed the boarding process and caused our flight departure to be delayed. So passengers like myself who had followed the baggage rules were penalized, having to wait at the boarding gate for an extra 40 minutes while the situation was sorted out.

And if that wasn't bad enough, spirit airlines then rewarded these passengers for breaking the rules. Since the luggage would not all fit in the overhead compartments, spirit employees required that it be checked in there at the boarding gate before these passengers could board the plane... And their bags were checked free of charge! These people had created havoc by ignoring the rules, but they were rewarded by not having to pay the additional $25 luggage charge like I had to pay. That just wasn't right.

I was outraged by the situation so I called spirit airlines today to tell them about the problem and to request a refund of my $25 fee. After 20 minutes of heated conversation with a spirit airlines rep who barely spoke english, I was told that there was nothing they could do. The only way I would have been entitled to a refund of that $25 fee was if I had gone back to the airport registration desk where I had paid the fee — which would have been physically impossible. Spirit began checking the other passengers' bags for free as the plane was boarding. If I had gone back to the desk to complain I would have missed my flight. Plus, there was no way to physically get back to the spirit registration desk after i'd already gone through the airport's passenger screening area. Passengers are not allowed to go back beyond that point. I argued this point unsuccessfully, then asked to speak to the man's supervisor.

The supervisor (Benjamin) who also rude and unapologetic, refusing to do anything for me. He told me the same thing — I would have had to go back to the registration desk at the airport for a refund. This was spirit's policy and he had no choice but to follow the it. I explained that doing so would have been physically impossible, to which he replied, 'those are the rules.'

Never have I experienced such an inefficient and mismanaged baggage/loading process, such cavalier treatment, and such a total disregard for passenger satisfaction from an airline. Spirit airlines made it clear that they don't care about their customers, and I will never fly with them again.

Do yourself a favor and heed this warning: do not fly spirit airlines! They ripped me off, and that's just no way to do business.

My husband had booked two different flights in Jan. 2008, one for a February 2008 flight for him and I to Myrtle Beach, then booked another flight in again, in January for a May 2008, flight for us and four of our friends. Well my husband was killed in a automobile accident just weeks after booking both flights. It has been over a year and I still have not received our money back for both of us for the Feb. flight, and just for him for the May flight at the time I didnt even care about getting reimbursed for the flights, but my Sister-in-law thought it was only right so she presumed to do everything Spirit Airlines told her to do. They returned the death cert.back in March or April of 2008, and we still have received nothing when she calls they say they are processing it. I did not even care about the money but the shabby way they have treated her is awful, and now they are making it almost impossibe for her to get in touch with them.

I signed up for the $9.00 club and have yet to received any e-mail concerning any airlines fares. thank you maurine boyd. my membership number is [protected]

My family and were supposed to fly from Orlando FL to Atlantic City NJ back in October. About 40 minutes before the flight was scheduled to depart, it was cancelled. They herded us much like cattle to the Spirit Reservation desk to reschedule flights. They also gave everyone on the flight a free round trip ticket voucher. Well guess what, I called yesterday to book a flight and they have no record of our free flight voucher.

I called the reservation #, which was the only # I could find at the time because the site was also down, and they told me I had to email Customer Service from the website. I explained the site was down, and she then told me that emailing the site wont help me anyway! (WHat the heck?!) I will have to go to the airport and speak to the people at the Spirit Desk! Are you kidding me? I lost 2 days of work because of the cancelled flight and now I have to drive and hour to the airport and I dont even know if it will do any good.

Needless to say, after 2 days of searching for contact information, I was able to find a few #'s and addresses that might help for some others with similar problems.

Corporate Office:
[protected]- dont choose the customer concern option, it kicks to a recording saying to email from the site. Try extention 1711.

Legal Department- my next step tomorrow
Attn: Corporate Consumer Affairs
2800 Executive Way
Miramar, Fl 33025
[protected]

Last resort, but probably wouldnt make a bit of difference, I was able to find the head honchos email (I havent tried it yet to see if it actually works) Ben.[protected]@spiritair.com

And emailing [protected]@spiritair.com doesnt work.. It keeps coming back as undeliverable.

Hope this helps some people..Good Luck!

Spirit runs adds like the current $50 off, and now they are presenting those fairs on their website so you can book the flight but after they've taken your credit card information and charged you, they present you with addtiional charges - a fee for each checked bag plus a fee for each seat! It ended up costing $100 more than the closest competitive fair once all these charges were added. This is not common practice in the airline industry and the information should not be buried in terms and conditions that are pages long which nobody reads!

To whom it may concern;

I am writing this letter being disappointed by spirit airlines service and I want to share my experience for your information.
On november 1st, 2008 I had a flight number nk807 from dca (ronald reagan national airport) to sxm number nk100 (saint martin - princess juliana international airport) with stop in fll (fort lauderdale international airport). at first when we checked in we had a mess because of spirit representative was not paying attention that we flying to st. martin, however being informed about it, we been checked in as local flight to fll and got only two tickets to airplane instead of four. plus to it we been seated separately; my pregnant wife in front big sit that I paid for and I was downgraded to regular sit in the back (representative promised us a credit $100 but never explained how it will apply, "just call airlines, and they will figure out" was her answer).

When we arrived to fll suddenly when we tried to check in, we have been told that we does not have any reservation to sxm because we been checked in as local flight from dca to fll. we been in shock, imagine how much stress my wife got, she was on her fifth month of pregnancy. after a while we been fixed to our plain, my concern was about our luggage. we had two checked in luggage’s one at the beginning at front check point and another at the gate. and both of them had different stickers which I informed local authorities about this inconvenience and they promised me that everything will be just fine that they will deliver my luggage to the plain which we were flying. first I was told the same at fll check in, while they were looking the sits for my wife and me, second time at fll "lost and found" department where I left my information, and at last at the gate to the plain, plus in the plain. everywhere I was assured that everything will be just fine, and I should not worry about. however it made us more nervous, me and my pregnant wife.

My worries come true, when I finally was at luggage claim and never received my second luggage! there where our entire cloth.in the second small back which I intended to take as handy were only shoes. I opened a claim at local airport (princess juliana international airport), receipt is included. and I was promised that next day my luggage probably will be delivered by american airlines, because it made to local authorities sense that if luggage lost and spirit airlines flies only ones in a week it was supposed to be delivered by next airlines who flies to st. martin. we had nothing to do just to make a claim and leave with nothing. imagine how much stress to my pregnant wife and me. I got this vacation to her as a present to have some rest from everyday stress at work. that’s what I received for my money.

From my hotel where I was staying (sonesta great bay resort) I was calling almost every day to airport authorities (receipt from hotel for phone charges is included). I was told that american air lines never delivered my luggage and I was supposed to wait until next week spirit airlines arrival. that is the day when we were supposed to depart! that completely broke me down; I purchased additional internet minutes at hotel (my wireless card was at lost luggage), and if I was calling to spirit airlines I will be bankrupt. I send several emails to spirit airlines (copies included) and only respond received apologies informational notes. no calls, no information. by the way I find numerous same type complaints failed against spirit airlines, even law sues. how I been so naïve not to check them before I purchase those tickets.

Being locked from any information I found on the back of my luggage lost form that spirit airlines responsible for any purchases made if luggage was not delivered in five days. plus my wife being constipated and I had special medicine in my luggage for her. I was desperate, I run to local medical authorities to get help for my wife who started feeling really bad. I got medicine for her by our own expense. I was supposed to get some cloth for both of us, because except our sport clothing that we had on upon our arrival plus bag of shoes, we did not have anything. I was sending several messages to spirit airlines, no answer by email, no phone calls.

I spend $400 for clothing, doctor visit ($100), medications for my wife ($25), and I think when we will be back to us I will bring her to our doctor. if he finds that she has any additional problems caused by that. spirit airlines will be responsible.

For any of my purchase I got receipt, picture and description.

On november 8th, 2008 when we got to airport and talk again face to face to local authorities regarding our lost luggage. funny, but I was promised that if it will be delivered to our room. my wife specifically gave them our room number and my phone number in case if it would happen. to our surprise when we started arguing about our luggage on hundred times, I was expecting that at least I will get it from same spirit airline flight 101 that I was promised it will be delivered. I was informed that my luggage was delivered, but I never received it. I was asking at hotel front desk every day two times, I was sending emails to spirit airlines and got no answers. but somehow it was delivered exactly on my departure day. I was devastated. I was writing this letter while I was flying back to the states where I will have a numerous arguing with spirit airlines.

But I will be sending this letter to bbb, attorney general, and local scams information department. everybody should know how ridiculous this company. how my pregnant wife and my vacation was particularly ruined by this company.
I just want reimbursement of $700 that I spend, and presuming will be spending because of them for none respecting to their own customers. funny, but I still never got my luggage back, I am flying back without it; it somewhere in st. martin - spirit airlines authorities promised me to send it back, but I don’t believe their promises.

P. s. except I was spending money for clothing, toilet accessories and sun block creams plus stool softener for my wife, I got my luggage back on november 18, 2008, 18 days later after numeros calls to spirit main office, spirit luggage center in fll and dca. french cologne was simply stolen out of my bag, my wife’s father gave me as present on my birthday (cost $70).

Thank you for your cooperation.

Today I made a reservation for my boss using Spirit Airlines during the reservation process their system crashed or was in idle mode indicating "wait for confirmation it may take 60 seconds". After 15 minutes of waiting I backed out and checked my email to see if a reservation was confirmed. No confirmation on screen and no email. Therefore I went back in to make the reservation again.

A few hours latter I was reviewing my confirmation reservation via email and noticed back to back to emails from Spirit they charged me for BOTH ticket reservations. When I calleed their customer support # all they could do was give me a credit with Spirit Airlines for future use. The could not explain why I should be charged when I did not receive confirmation nor how they would react if this happened to them. The Service Manager had no authority to make any decisions and would not give me the Corporate Headquarters telephone number.

Why should the customer pay for the companies system freezing? I have always used www.expedia.com and never had any issues with their system or service and I will revert back to them. Spirit Airlines you do not care about your customers, so why should we be dedicated to you?

Within 24 hours of purchaseing airline tickets from spirit airline, my mother called and cancell a roundtrip ticket for her daughter who would not be going. Spirit airline issue a cancellation number and promised her a credit in the amount of 99.00. However, neither my mother or sister has received any credit from spirit airline. we have followed up with calls and complaints. But spirit airlines refused to issue any refund or credit.

In Feb of 2008 I purchased 3 round trip tickets and hotel reservations to Cancun Mexico on Spirit Airlines through Spirit Vacations. We were to depart Alantic City Airport at 7:10 am on Oct 21. At 2:10 am ( 2 hours before we were to be at the airport) I received a call from Spirit Airline saying our flight was canceled and we could not get other seats for 3 days. I asked to be put on another airline and was told they could not do that. The only thing they could do was cancel my air ticket or I could wait and get seats in 3 days. I explained that we had planned this trip for 7 months taking vacation and having someone stay at our house while we were gone. I was told oh well they could not do anything. We had also paid $100.00 for Spirits seat charge and $60.00 baggage fee RT
I went on line and found 3 tickets on Continental airlines for 9:00 am which we booked for more then $275.00 more then we paid on spirit.
After we arrived at Cancun we were told by the travel agent that we might not be on the return flight with spirit because we did not come down with them. Three days later the travel agent called me to the hotel lobby and told me that we in deed were not on the return flight. (we had already paid for these ticket in Feb) The Spirit Rep said we should buy new tickets and try and get the money when we got home.
We then booked tickets on Continental again for approx $275.00 more then the Spirit tickets. I then decided to get a written statement from the Spirit Rep. that we were removed from Spirits return flight. After I called the Spirit Rep. in Cancun and requested this letter I was put on hold for approx 5 min. when he came back on the line I was told that he had made a mistake and that we were on the return flight. We now had3 tickets on Continental and 3 tickets on Spirit all non refundable. We decided to take the Continental as it was a non stop as opposed to spirits 3 hour lay over in Fla.
After we got home I filed a claim with Spirit Vacations for the cost of the Continental tickets which cost us almost and extra $550.00 as we had purchased the trip cancelation insurance. Spirit responded that they would not pay us back as we were a no show even through they had canceled the flight. Finally Spirit did send us back the cost of there tickets plus the seat fee.
Spirit never sent the money back for the baggage fee.
I also sent a letter to the CEO of Spirit Airlines requesting the extra $550.00 that we had to pay on Continental but he refuses to respond. My next step will be to take the issue to the new media or small claims court. I am not looking for free tickets only the extra money I had to put out because of mistakes.

I hate spirit airlines. First of all this company is not straightforward about all the fees that need to be paid. The reason there tickets typically are cheaper is because they nickel and dime on baggage, seating, insurance, and various other small fees. I booked a international flight for My wife and I roundtrip for about $1500 bucks. Of course Spirit shows up to be the cheapest and I was a firt time customer so I thought I would give them a try. Immediately, I am disatisfied with there online booking system. Traditionally you would make your selections for a flight then be presented with a grand total for purchase. I wasn't aware my card was being charged as I made the selections. Well as I was proceeding I began to realize that this airline was adding on charges that would exceed the normal cost of this ticket. So I decided to cancel the reservation ( mind you I haven't recieved any confirmation of purchase). I was in the middle of making selections that's when I decided to call customer "No Service". This was all within a time frame of 10 mins. When I called I asked them to make sure they removed my credit card information from their system as I no longer wanted the tickets. They proceeded to tell me that my card had already been charged $1500. I FLIPPED OUT and asked how is that possible when I haven't even made a selection for seating, bagging or anything else nor at that time had I recieved any confirmation for anything. After arguing with the rep whom only quoted the terms and conditions policy I asked to speak to a manager. I asked for the tickets to be canceled. He proceeded to tell me the tickets were non-refundable and they can only apply credit to future purchases. He also mention a cancelation fee which was more than the online website specified. We argued about that as well he did at least say he could waive the cancellation fee but couldn't reverse the charges. At this time I am so boiling hot my vision starts to blurr... I asked how can I be charge for something I haven't made confirmation on. He tells me that Spirit charges the card as you make selections. I told him I was not aware of this and have not recieved any confirmations of such. He asks me to wait and comes back and tells me he has my confirmations numbers which at the time hadn't even appeared on my computer or email... I then said some expletives that I won't repeat here then told this Manager I will never do business with their airline again. He then told me this call was going no where and then he hung up on me. I called back and spoke to a rep whom had a little more common sense and he provided with the coperate address for complaints and what not and soon they shall be recieving a most expressive letter from me... DO Not Fly SPIRIT AIRLINES!

Last year I received an email from Spirit Airlines stating that I could get reduced fares membership if I signed up for their credit card (free membership if I used the credit card each month). I signed up on a trial basis to see if this is something worthwhile.

A couple of months later, I opened a letter from Barclay Bank stating that I am past due on my account (I didn't know who Barclay Bank was). I called them & found out that it was the credit card through Spirit Airlines ( I never received a statement). I was very upset... I requested that they remove the late fee & the membership fee. They said that since I signed up on-line and I should have reveiwed my statement on-line and they would not remove the late charge. I told them how upset & dissatisfied I was and did not want the credit card or the membership. I immediately paid the $287 balance (including interest), but did not pay the late charge or Spirit Airlines membership. I enclosed a letter with the payment explaining my dispute to the late charge and to close my account.

Needless to say, they did not remove the late fee or the membership fee as I requested on the phone & in my letter. After several months, they charged off my account and "sold" my account to another company that is hounding me for approx $200 (since I never received a statement, I assume they continued to accumulate membership fees & late fees).

Now I have a charge-off on my credit report which looks very bad. My credit is "good" but not "excellent" like it was before the charge-off. Spriit Airlines and Barclay Bank's deceptive practices should be investigated and they should be reprimanded for their actions

I decided to try the 30 days trial for the $9 club online and after the 10 trial they withdraw a memebership money from my bank account. i told them i want to cancel and want my money back. They closed the account but never refunded my money. I tried to contact them but every representative on the phone told me that because this is online they do no have a customer service dept for that. I did sent e-mails and all the answers that I got said that they aready refunded my money. i check my back account every single day and this happened 5 months ago and I still do not get my money back or the account active again.

Do not trust Spirit airlines...this online promotions or memberships are a rip off!

This complaint is more focused on Spirit Airlines committment to our military soliders and their families. Our son is coming home from Irag Dec 18th and flying into Georgia (Fort Stuart). We scheduled flights to fly into Myrtle Beach on Dec 16th and drive down, which is a 4 1/2 hour drive. We have done this drive in the past because you just can't fly into Savanna easily. As the days are getting closer, the military changed his arrival date to Dec 14th. All we are asking Spirit Airline is to wave the cancellation fee for us. We are not asking Spirit Air to pick up the cost of the ticket for the new flight down, just wave the fee for us. Your son is finishing his first tour of 15 months in Irag, you would like to see him get off the bus with his unit along with all the others families and you think the corporate officer would have a policy in place for certain military curcumstances like this.

To Spirit Airline Coroporate Officer, Thanks your your support to the military and their families.

Dennis Navin
Tewksbury, Ma

I enrolled into the $9 fare club, but instead of charging me $9 for 60 days, they charged me $39.95 for the whole year. Now they say the membership is not reinbursable. Their website is misleading. Be careful!

We got a "free" spirit airlines credit card and were then charged a fee which we paid. On 5/12/08, a charge was placed on the card for Club Spirit Promotions for $39.95 which was not apporved by us. In fact, to date, we don't know what this charge is for. We have called Spirit three times and no one knows what it is. We also called the credit card company Barclays and lodged a complaint and said we wanted the charge taken off We followed up with two letters to Spirit and one to the credit card company as well as a complaint lodged with the Federal Trade commission. To date, we have not heard from anyone but the credit card company who said that our late fees were going to stand.
We realize that $39.95 may not be a lot of money to most people but I am not paying for something I did not authorized nor know what it is for.
Thanks for your help. Charles E. Smith

I was on a red eye flight from Los Angeles to Fort Lauderdale on board a plane operated by Spirit Airlines. It was on August 29, 2008 flight number 310. After the flight took off, the passengers were informed there is a charge for drinking water and there will be a charge of $ 3.00 per bottle of water and they only accept credit cards and not cash. This was the first time I ever heard of such a thing. It was my first time flying on Spirit Airlines. It was a long flight of over 5 hours. I fly regularly and have seen that other airlines do charge for bottled water but they still serve regular drinking water in small cups free of charge.

I was thirsty before I even got on board. When the flight attendants started their "beverage service" I asked them to give me a small cup of regular water. They demanded that I give them a credit card and buy a whole bottle of spring water. I informed them that I am not carrying any of my credit cards and that I would be happy to pay cash. They refused. I didn't even want a whole bottle of water. All I wanted was a small cup of water to help me with my thirst.

During this long flight I suffered from thirst. It was like a torture. Approximately three and a half hours to four hours into the flight, I started feeling dizzy and could not breath and was extremely dehydrated and had chest pain. I could not wait any more. I finally walked to the back of the plane where two of the flight attendants where sitting and happily chatting. I nicely requested that they give me a small cup of water. Again I informed them that I do not have a credit card with me and I am willing to pay cash. But again they refused despite my repeated statement that I am very thirsty and severely dehydrated. The one flight attendant (Diana) told me that if she gave me water she would be doing something against the airline's policy and that she is working for the airline and she has to observe her duties, and then she simply ignored me and left. I asked the other remaining flight attendant and she again refused to give me water. I remained calm and went back to my seat.

After over five hours, when the plane landed, I could almost see nothing. I had almost completely lost my vision from thirst, dehydration and severe dry eye, and I could not breath. I had severe chest pain.

I strongly believe that how they treated me was extremely unfair and perhaps illegal. There must be some laws to stop this sub standard airline to treat people like this. I felt like I was imprisoned by them inside a plane for five hours without access to the most basic necessity for sustaining life which is water. The fact that they refused to give me a small cup of water amounts to torture, and I think that their act is probably illegal under some federal, state or international laws. I wasn't asking for alcohol or food or even a full bottle of water. I was asking only for a small cup of water and was also willing to pay for it. They still refused.

I believe that if the flight is longer than a certain period of time, then the airlines must have the responsibility to provide water for passengers. At the very least, if they want to charge for the water, then they should not limit the type of payment a passenger can make. If the passenger can only pay cash, then they must accept it. They should not be able to limit the type of payment to only credit cards. They should have also given prior notice of their policy before someone gets on board and not after.

I am very determined to find out if there are remedies for me against Spirit Airlines, and I would appreciate any help I could get from anyone knowledgeable in this area. I have already retained an attorney to do research to see the legality of the Spirit Airline's policy and the actions of its flight attendants, and if we find a cause, then I have every intention to file a lawsuit against Spirit Airlines for torturing me and disregarding my physical health and causing damages to my body and consequently my mind and perhaps even file a class action lawsuit by inviting other passengers who have suffered. I have also filed an official complaint with the Department of Transportation.

The fact is that, even if their actions may not have been illegal, at the very least, they were immoral an unconscionable. Spirit Airlines must be ashamed for its inhumane policies. Their policies should show anyone how they really feel and care about their passengers.