Spirit Airlines
Reviews and Complaints

August 14th 2023 my family departed from the Philadelphia international airport on our way to Las Vegas. Once we got off the play my child's stroller was not on the bridge once we had to the luggage belt to get the luggage we checked for the car seat, it was not on the luggage belt we called Philadelphia international airport and Spirit airlines in Philadelphia never put the car seat on the plane for it to arrive in Las Vegas I had to rent a car seat from Hertz rental. I would not have had to do that if Spirit airlines did what they were supposed to do and put my child's car seat on the plane I'm asking for a reimbursement

Complaint #2 like a fool booked through eDreams for 8/18-23rd, 2023. (DJM6XT) LAX outbound 00:10am 8/18th arrive Houston @5:37am 8/18th. Spirit canceled flight due to "disruption of service". Had to rebook flight LAX outbound @ 7:15 pm left almost 1 hours late arrived in Houston @ 1:45ish morning of the 19th. Just about a loss of a full day that I paid for. Found out about cancelation when I was checking in on my phone. Ticket had big red notice that flight was canceled due to *disruption of flight".Spirit owes me money for loss of day. Well now it says that was a scheduled cancelation. If that's the case why was it an option? I am sick of your lies.

Again have Live Chat transcript from both companies but its over the 5mgb size limit for u load. Contact me and will mail you printed sheets.

We was supposed to leave at 6:30 am leaving LaGuardia and land in Orlando. The flight got delayed then cancelled 8 hrs later. I was stuck with my children and spouse tired and uncomfortable for hours. My luggage was supposed to go on the flight I was put on which was to Fort Lauderdale. Obviously someone didn’t complete their job and I haven’t received my luggage. I am missing 6 suitcases and we are in Florida to go on a cruise im tired and overwhelmed from this whole situation.

I supposed to have a flight today 08/17/23 from Orlando to Newark. I was on time! I printed a boarding pass and was in a line to check my luggage. The Sprit Aéroport Workes were very slow, chilling out. it was 2 of them instead of 4-5. The line was not so long, but I was not able to get on a plane, not only me, I saw a few people, missing the flight. It was no a last call! I noticed very unprofessional responses to all situations during that time. As a result, I had to pay money for the next day flight and additional night on the hotel. The experience when I called the consumer representative on a phone was even worse. I suspicious that she was drunk I head a laugh and miscue, surrounding her! Very disappointed with Spirit representatives! This impression basically ruined my good memories about my trip to Florida!

This airline hates disabled people! My special needs sister travels from her home in Las Vegas to visit me in San Antonio every year for about the last 15 years. For some reason, our mother chose Spirit this time instead of the normal choice of Southwest. It is our routine to escort her directly to the gate so she won't get lost in the airport, and have someone meet her on the other side at the gate. She is fully capable of traveling by herself with these provisos. We always make sure the airline knows that someone will be meeting her, just as you would do with a minor child, though she is an adult. August 10th, 2023, I put her on a flight, and luckily, I stayed in the waiting area to make sure the plane took off OK. Next thing I know, they are bringing my sister back out. They had kicked her off the flight because "they didn't want to take responsibility for her". They said she'd done nothing wrong, but the captain didn't want her on the flight. I hate to think what would have happened had I left the airport! They would have just left her there at the gate, not knowing what to do. We then had to spend an extra $560 for a Southwest flight to get her home. This is not only deplorable, it is illegal. It is a breach of contract, especially when they admitted she was not being disruptive. Needless to say, I will be writing this review in many places, and will be following up. This treatment of my sister is unconscionable of them!

spirit airlines relations department, I Jacqueline Mutia had a fly on June 6 2023 confirm #AGDQ4Z on airline ticket. Complaint # NK017889465. I had fell exiting the plane in Las Vegas NV and i did filed a report on that day, The last response was from Ren in Guest Relations. i did go to doctor no fracture i was giving pain medication. I already have health issues I had request wheelchair assistance. No one responded to the last email on June 18 2023. I still have all correspondence in email. I asked to be compensated for my pain and suffering.

You may reach by email

[protected]@gmail.com or

Phone [protected]

By Address:

1700 Hemlock St. Apt. 301

Longview, WA 98632

On Sat. July 29th our flight from JFK to Detroit was cancelled by another carrier. We were told they could not get ANY flights to Detroit until July 31st. We ended up having to stay in a hotel for $500 for the night...not your problem. However, the next morning my husband got on the phone to try again as he was out of his medications & HAD to get home. Another carrier, I believe it was American or Delta had 2 seats left at $400.00 each. As he was trying to get confirmation, we lost the seats. We were frantic & tried flying into another airport or leaving from another airport & they finally came up with 2 seats from LaGuardia @ 5:30. It was with Spirit. He said yes because we could not spend 1 more day in N.Y. without his medication & other reasons. YOU charged us $700.00 a piece for 2 seats...$600 MORE than on another MAJOR carrier. WHAT? Then, on top of that, we were charged $89 for baggage...another WHAT? The flight was NK173. In talking to the passenger beside me, she had paid at least $200 less for the SAME seat...WHAT? You REALLY took advantage of 2 senior citizen passengers in a very bad situation. I am requesting at least a $200 per seat refund. My husband is 75 & I am 70. Our names are Robert & Claudia Billings. Phone #[protected] Our address is 307 Mohawk Dr. Maumee, OH. 43537 This is money we had to spend on TOP of a totally paid for trip & all the flights. Please, PLEASE, consider our request. Sincerely, Robert Billings

Another flight with scheduling issues, did not let anyone know until a few minutes before the plane was supposed to be boarded, drove all the way to the airport just to be told to wait at the new gate for 9 hours till a new plane arrives, had to spend $400 on a new flight instead. Little to no compensation for wasted time, and money. Definitely would not recommend or will be flying with them.

To whom it may concern,

I am reaching out in hopes to get some sort of credit/ refund on my tickets, and baggage booked with Spirit Airlines. I had booked 3 flights with Spirit for July 31st leaving from Reno/Tahoe International Airport with the final destination of Juan Santamaria International Airport. My first flights departure was 8:56 am to which it had been delayed to 9:30 am. This flight was scheduled to arrive in Las Vegas at 10:23 am, but due to weather conditions we arrived at LAX at 11:47 am. Now I am fully aware that weather conditions are out of the airlines control, but this delay had ruined further flight connections I had booked. For example, multiple delays in the flight from Las Vegas to Fort Lauderdale Florida which forced me to miss my flight from Fort Lauderdale to Juan Santamaria International Airport. In addition, I had scheduled a shuttle for my final destination, so this delay affected that reservation as well.

I am more than happy to provide further information if needed.

July 23, 2023

RE: Vivian Hewett Reservation# JW5VWH

Dates of Travel July 13, 2023 to July 21, 2023

The purpose of this letter is a request for compensation of this trip, as advised by my lawyer.

The first issue was when Ms. Hewett was checking her bag in at FLL at approximately 10:30 AM on the 13th of July, Ms. Hewett requested about the wheelchair assistance to be told that it wasn’t requested when the trip was booked which is completely not true. Either way when Ms. Hewett asked about getting add her to the flight since Ms. Hewett has had both of her knee and back surgery in the last 7 months and isn’t able to walk, stand for long periods of time she was informed that they were short staffed and that there was no way of assistance being available even though her flight time was over 2 and half hours later. Ms. Hewett made it to gate 12 by 11:45 AM at which time the board showed the flight was on time and that it was leaving from Gate G12. At about 12:45 Ms. Hewett and other travelers realized that there wasn’t a plane at Gate G12 or anyone at the desk to speak with so they all started moving down to look at the Arrivals and Departs Flight Board where flight NK213 didn’t show up at all. At this Ms. Hewett went to the Customer Service Desk by Gate G2 where she was told the flight had been moved to Gate F3 Ms. Hewett went to Gate F3 when she arrived at Gate F3 the plane had already departed now Ms. Hewett had to go all the way back to the Customer Service Desk by Gate G2 (which please remember she is not supposed to be walking this much and had requested wheel chair assistance when booking the flight and at the check in desk) When Ms. Hewett got to the Customer Service Desk there was 7 (Eroka, Advianne, Vladimir and Baca are the names of some of the people I have their phone numbers if needed) people at the desk complaining about the same thing that there was never a announcements about the gate change and that the flight was not even on the Depart Board with all the other flights the people ahead were change to the same flight as I was that or choice to ask for a refund and book a flight on a different airline. When I was able to speak with the young man at the counter he informed Ms Hewett that he couldn’t change my flight because their wouldn’t be a flight to get me from Vegas to Sacramento until the next day without getting a supervisor so a supervisor was called and the young man started helping the person behind me after about 25 mins. a supervisor came but because only one of the computers at the desk was working she said she had to go deal with a different gate issue and would be right back. I waited about 30 mins and then Ms. Hewett called your customer service line for help because the flight that they were trying to get Ms. Hewett on NK 1052 was leaving in a hour even though it was causing a extra layover Ms. Hewett went through everything with a supervisor on the phone and was told that they young man could should be able to book the flight NK1052 to Atlanta with a connection to Las Vegas. Ms. Hewett was told that she could relsolve the flight from Vegas to Sacramento in either Atlanta or Vegas without a problem. NK1052 was not on time either with moving of the Gates from G4 to F3 after boarding the plane and having to un-board due to seat problems. Causing NK1052 being delayed over 3 hours from original time of departure. Also the flight from Atlanta to Vegas was delayed also it didn’t land in Vegas till 12:15 pm. Which I was aware of by watching the Spirit App so I tried calling Customer service to be told that when they rebooked my mom’s (Ms. Hewett) flight that they had cancel her flight for July 13, 2023 NK1808 and that I would have to purchase another flight for her to get from Vegas to Sacramento feeling that I had no choice I did book her flight for the next morning Confirmation ELTR9K Flight 928 paying $200.00 for a flight that was already paid for and at this point my mom is stuck in the Vegas airport for over 8 hours. When my mom arrived at Gate B 25 for her flight the next morning she had walked over 4500 steps which her normal day she walks at the most 800-900 so to say that she was in extreme pain is understatement it took her 2 days of recovery before she even wanted to move at all. And that she was left in a airport for over 8 hours with no body to speak with or get help from because of someone not getting her wheelchair assistance when asked for is not acceptable. She didn’t need it for the flight the next morning but it was recognized and her seat was changed to a seat to front of the plane and she did receive wheelchair assistants in Sacramento. The whole purpose of this trip was to come and visit me before I get deployed I am in the United States Air Force to say that this caused stress on her trip is understatement. That is the end of the flight out to Sacramento.

Now for the return flight the flights were delayed again both Sacramento to Vegas and the Vegas to Fort Lauderdale flights. When we arrived to the Sacramento airport to check her bag and make sure that she wheelchair assistance checking the bag was no problem but we were informed that they were short handed and couldn’t guarantee that they would be able to get her to the gate with assistance even though we were there at 8:15 am and with the delay she wouldn’t be leaving till around 11:30 at that time, we asked if I would be able to at least push her up to the gate and was told no at first then a supervisor came over and since I was in my military uniform and explained that with all the problems of the flight out that I was not comfortable leaving my mom waiting by the check in desk the supervisor okay for me to get a pass and at least get my mom to the gate that the flight was scheduled to be leaving at as of then so I pushed my mom to the gate and thankfully that all went well the gate didn’t change and she was able to get on the flight and she was in seat 4C and made it to Vegas and since the flight from Vegas to Fort Lauderdale was at the same gate there was no problem with needing wheelchair assistance which she was told wasn’t available if she would have needed it again was told that they were short handed people who push. I had paid for my mom to have extra leg room for flight NK214 Vegas to Ft Lauderdale my mom was put in seat 3C which according to her was not only tighter seats but less leg room than 4C which she had been on the flight to Vegas. The flight was delayed about 2 hours which wasn’t a problem till they landed in Fort Lauderdale they sat on the Gate for 25 mins waiting for someone to come hook the ramp up to the plane so that people could even get off the plane and was told that there was no one available for wheelchair assistance I do realize that the plane was late but I am not understanding why you don’t’ have staff to help the handicap people. Thankful there was wheelchairs at the gate and my mom kind of pedal herself out of the terminal and down to meet my brother at baggage claims.

So as you can see that I have several issues with my mom’s flight but the top being

1. I feel if she would have gotten wheelchair assistance as first asked for she most likely wouldn’t have missed the first flight.

2. Me having to pay for the flight from Vegas to Sacramento a second time because someone cancelled it at your customer service department desk or on the phone.

3. And for my mom being stranded in Vegas airport for over 8 hours without any assistance or any help of any kind.

4. And for the return flight having all the issues with helping people with wheelchair assistance.

I have spoken with my family attorney and my military council and they have suggested that I write you first and see what you are willing to do rectify this situation due to the fact my mom was denied handicap assistance many times and left stranded in a airport for over 8 hours without any offer of room or compensation. I will look for a reply in 7-10 business days or I will turn it over to my attorney to file a complaint with the proper authorities.

In the event that you need more information my mother email is [protected]@gmail.com and phone number is [protected] and you have my information on file [protected]@gmail.com and my phone number is [protected]

Respectfully

DeMarco R Colarusso

Date 5/17/23 time about 6:20pm (IHUK4G)

4/2/23 booked flight with Expedia for 5/18th-23rd with Trip Protection. Woke up on the 17th with a temp of 102° called Expedia was told once booking id sent to Spirit they tied their hands and they could do nothing.called Spirit canceled with Maria said I would get confirmation in email did not called back was down as a no show. Called 2 more times. Lied to 2nd time. 3rd time same thing.

issued a voucher for a cancelled flight on Spirit. Voucher number and instructions were sent.

I went to use the voucher and it said It has restrictions and cannot be used. Told me to call the 800 number. So I did. 2 hours later still on hold.

so far this is what I have been told.

The flight from DTW to SJO isn't 50.00 so I cannot use my voucher. So I pulled up the taxes and fees breakdown it says the flight is 2.00 from DTW to SJO and 51.00 from SJO to DTW. that is 53.00. So I told the customer service rep I wanted to use the 50.00 voucher and they say the flight isn't actually 53.00 total because of extra hidden fees that are NOT printed out on the breakdown of flight fees.

I thought this type of business is illegal in the USA! who is in charge?

I then asked for the manager and was told that they would say the same thing. I then asked the customer service agent if it was possible that she was wrong and that the manager may fix the issue and she said they would not.

What on earth is going on?

Hello,

On January 6,2023 I contacted Priceline to inquire about prices for 8 passengers to fly from PVD to Fort Lauderdale on Spirit Airlines. Priceline booked the flight, as well as seat selections, inadvertently. I should mention the agent booked 8 flights into Miami versus Fort Lauderdale. I immediately phoned Priceline back and they assured me that the reservation was cancelled. The following day, Saturday, January 7,2023, I personally booked the correct flights through Spirit's website. I was happy with the price and seat selections. I am not disputing this charge. I am disputing the charges that Sprit has refused to credit back to my Capital One Credit Card in the sums of $3,423.12 (TK#4870332641991PSGR) and $1,767.12, (#4870332644949MIRAMARFL). I do have an email confirmation stating the reservations through Priceline were cancelled. Additionally, I phoned Spirt on several occasions informing them of this as well as requesting my money back, (totaling $5,190.24). Per Captial One Bank and Priceline, Spirit is responsible for reimbursing these funds. Unfortunately, the process of this has been rather taxing on me as financially I cannot afford the additional monies, I was overcharged Spirit has claimed that the tickets were "No Shows", however the 8 of us clearly took the flight with the tickets I personally purchased on January 7, 2023, (TK# [protected]-7727117F)

My name is Daniel Alan Wolfe. I am a gold member. My wife Luisa Fernanda Wolfe and I had a flight scheduled from Baltimore, Md. (BWI) to Armenia, Colombia (AXM) 4/9/23. The confirmation code for that flight is #XE3HKI. We cancelled the flight because of the volcano Nevado de Ruiz becoming active again and rising to orange alert which means eruption imminent. I was issued a credit in the amount of $573.10 and 119,000 points. The volcano is now downgraded to yellow alert. My wife and I called Spirit Airlines to confirm existing credit before I rebooked online. The first person I talked to said credit was used July 3. We did not use credit! He put me on hold several times and still came back with same answer. He then connected me to his supervisor. Her name is Faith and her ID # is: 335966. I then had to repeat story again. She put me on hold again twice and then said that credit was used by someone fraudulently to book a flight and then cancelled it. She was submitting an investigation and told me that I had to also file a complaint. I need resolution to this immediately. This sounds like to me that someone internally booked a flight and cancelled immediately to nullify my credit. My wife and I need to take care of family business and need to go to Colombia in the next week or so. So we may need to book flight now and pay for it but as a gold club member I would expect a full credit of $571.10 and 119,000 points after this investigation for future flights. Again my previous confirmation code for flight 4/9/23 is: XE3HKI. I have another number written down which is:

[protected]. Not sure if number is related to this issue.

Email: [protected]@hotmail.com

Email: [protected]@hotmail.com

Date called for confirmation of credit: 7/10/23

From: Cristina R. Vargas and Isaac R. Rassmussen

26 and 29 June, 2023...We flew from Atlanta,GA to Houston TX and on to Monterey, Mexico. The Carry On charge was $150 from Atlanta to Houston and $198 from Houston to Monterey. Total $348.

On Return Flights from Monterey to Houston to Atlanta, Carry On charges totalled $124.

I would like a refund of the difference in prices, $224.

Flights NK363, NK2116, NK2115 and NK362.

Email: [protected]@hotmail.com

We were scheduled to fly on 6/21/23 flight 317 from IND to ORL. I checked in online 24 hours in advance. I had a foot injury that evening of the 20th, spent all evening in ER. We arrived at Airport, I printed my boarding pass and checked bag tag. We went to counter and very rude Spirt employees told us we were 2 minutes late for checked baggage and we would not make the flight. I explained to them that we had spent night in ER trying to get to airport, and even asked if manager would come so I could speak to them. They said NO. Manager would not come speak to me because they were at the gate. They told us are only option was to fly out on 6/22/23 same time flight. NK317. So we said ok! I went ahead and tried to check in since we were within the 24 hour window, and it allowed me to, but did not give me seats assignments. I monitored it all day kept checking for updates, and finally around 3pm, I seen on website that new flight had cancelled. I put on my notifications that I should receive updates on everything and did not receive anything from Spirit saying it was cancelled. I finally received email saying our flight has been disupted. I tried to call and live chat multiple times and when I called I would get hung up on. Live Chat would just end with now answer. We finally had to book another airlines for $800 more one way. We flew out with Southwest that evening and had no issues. Now we did make the return flight back on 6/26 flight 1365 and really had no other issues. We were greated while entering the plane by not a happy attendant. My wife had brought a coffee cup on board and was done and asked her if we could throw in trash. We rudely looked at us and said "Remember this next time, it will be $5 dollars to throw this away". I laughed and she did not, she was dead serious.

My name is Kathleen Fishman and I had booked a flight on June 20 - 25 coming from Orlando to Newark. My return flight to Orlando was originally scheduled for Sunday, June 25th departing at 1:02 (NK3169) confirmation code (WHZDSP) My return flight from Spirit was not only delayed 4 times and we waited over 9 hours until they matter of fact simply announced the flight was canceled and to go downstairs to re-book or get a refund. That line was over and hour and a half long! By the time I got to the ticket counter, apparently or so I was told, the next available flight I could book was 4 days later! I said absolutley not! I supposedly got a refund which is still not appearing on my credit card balance either. Now I had to order an Uber to go back to my family so now Ive incurred those charges which I will provide. I then called Spirit on the phone trying to get a sooner return flight and explained to the c/s what the ticket agent told me about no flight availability until the 29th! FOUR DAYS LATER! After over an hour and a half on the phone she offered me a flight to Mrytle Beach, SC with a 6 hour layover and then a return to Orlando. I did book that as I had no other options but... they charged me $340 for that flight which was MORE than my original flight and... they re-charged me and additional $85 for my 1 checked bag! I cant even get into the dis-respect from all staff at Spirit, the lack of concern, the attitudes! Not to mention our return flight from yesterday was another nightmare, was delayed 3 times and the layover ended up being over 10 hours at no fault of mine or anyone else! DISGRACE! we were all treated like animals and nothing was done to help or accommodate anyone! Not to mention all the extra charges I incurred and could not afford not was I expecting! We were also blatantly lied to! I am livid and want to be compensated not only for my uber charges, additional bag check charges, the difference of the amount of my original ticket against the re-booked flight cost! I am also contacting my local news, my local senator, and making a formal complaint to the department of transportation. Below is listed the extra charges I had no choice to incur. These are the charges I am demanding be refunded back to me. I do not want any flight vouchers or points as I will never be flying Spirit again. Your airline should be shut down, its run like a dis-orgainzed circus, and not 1 representative was around from Spirit (upper management) to address any of the issues. As passengers we are well aware there is a disgracefully blatant absence of much needed staff, pilots, flight attendants, etc. We saw employees and pilots literally walk away from pending flights "timing out"! How dare you insult us all by blaming every damn delay and cancelation on weather when we all know and very aware this was NOT the case. All I know is I want the money back of charges I had no choice to incur. Spirit is responsible and should step up and take responsibility! I personally did not have the extra money to spend as most people! I have all the charges to prove my added expenses below. Disgusted, Kathleen Fishman

716 Berkley Pointe Dr. Auburndale, FL 33823

[protected]@aol.com

[protected]

d.o. b - 05-01-1961

On June 8, 2023, I called to change/modify an existing flight I had scheduled for July 22, 2023. I asked for the flight to be changed to June 10, 2023, and I paid the flight cost and change fees, which was expected and had no problem paying. When I reviewed the new itinerary immediately at the end of the call, I noticed I was rescheduled for a flight on 6/17/2023, not 6/10/2023 as I requested. At this point, I immediately call back to have the flight fixed, but I was told that I must submit a phone review request and pay for another flight and change/modification. So now I have basically paid twice as many fees to have the same flight rescheduled because your staff scheduled me on the wrong date. I would like to get my money back for the second flight cost and associated fees.

Also, I have called about this phone review on multiple occasions. When the phone review was submitted on 6/8/2023, I was told the review could take up to 7 business days. I waited until 6/20/2023 to find out any information on it and I was told it was not reviewed yet. So, the woman I spoke to said she would put in a note to have it urgently reviewed. I called back again the next day on 6/21/2023, and still nothing. I was told I would have to wait another 7-10 business days! This is unacceptable! Why should I have to wait another 7-10 business days because your staff failed to do their job in the timeframe they provide?

I'm really fed up with the customer service your company provides. The staff is unwilling to help. They hide behind what they claim to be policy-based decisions yet can't do their job in the policy-based timeframe they provided. They refuse to go out of their way to take care of the customer. The one supervisor got rude with me and started to talk down to me with an attitude. That was the supervisor I spoke to on 6/8/2023. I started to get really upset at that point! I want some explanation as to why this whole ordeal must go through such a rigorous process for something so simple and why your staff is unwilling to do what's right by the customer? I'm tired of this being passed onto the next person and nothing ever gets done.

Also, if it were up to me, I'd highly consider investing in higher quality customer service. Whoever is in your call center is completely unwilling to be helpful. They do not take certain considerations/mistakes into account when handling customer issues. Very poor service! I can't say I've had worse with any company in my existence.