Spokeo’s earns a 4.4-star rating from 185 reviews, showing that the majority of users are very satisfied with data search services.
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Ordered the one time $.99 fee, they added on the $14.95 no information of value.
I even went through PayPal (don't get me started on them) and they denied my claim when I told them what Spokeo did and that there was no information of value. I emailed Spokeo and they simply cancelled my membership but didn't refund me any monies.. This all was within one hour! How do they keep money for something that 1.) Had no valid information. 2.) Was a membership less than one hour. 3.) Deceptive advertising. I chose $.99.. they charged me that plus $14.95. I called PayPal immediately they said, "We have you covered.".. NOT... both companies are monopolies.
Desired outcome: I want a refund of $14.95
The complaint has been investigated and resolved to the customer's satisfaction.
phone check
I typed in a number then abandoned the search. Did not get my information but was charged. Please refund or cancel the $25 charge
Desired outcome: refund
Transaction
They charged me $19, 95 but I don't even know the company or heard about them… how is it possible to steal me money without interacting with them…
Apparently I was debited from SPK*SPOKEO SEARCH but I have no idea where it is from, or how did they get my banking informations… that's is really weird.
Is there any way to get my money back ?
Desired outcome: $19,95
Unauthorized charges
I did the .95 check. A week later they charged my debit card $24.95 which I did not authorize. Now I have to contact PayPal, my financial institution, spokeo and everyone to get this fraudulent charge taken off. SCAM!
Desired outcome: Refund
Very Unprofessional
I subscribed to a free trial and then cancelled. I received an email confirming this and it also said my account would no longer be charged. Well you guessed it they did charge my account. I talked to their customer service they denied it was ever cancelled and would not give me a full refund. DO NOT USE THIS COMPANY
Desired outcome: A full refund
Reverse phone lookup service
Hello there Spokeo, et, al. Since Spokeo encourages feedback (per Spokeo Terms of Service) Then this is an official complaint of dissatisfaction. I have found the description and "offer" information for Spokeo's "REVERSE PHONE LOOKUP" service to be deceptive - misleading and ALMOST predatory. The $1.95 Spokeo offer that includes a $1.00 first time User...
Read full review of Spokeo and 1 commentdata search
Spokeo advertises a 95 cent search, which I did, only to discover that they signed me up for continuing service at $24.95 per month...caught them after the first-month fraud, and cancelled...still stuck for that first charge...in this day and age, with companies fighting for every customer, it is idiotic to continue this deception...no need to add more to...
Read full review of Spokeo and 2 commentsRecurring Charge
This was a scam that I've found has been recurring on my credit card for many months. I assume it's related to white pages account. I did not sign up for this $25 a month service and it's added up to hundreds. I'm working with my bank to dispute it.
Desired outcome: Full Refund
Charge for spokeo subscription
On 12/25/2020 I received a notice of a declined charge of $24.95 by Spokeo on my Wells Fargo credit card. The day before I had used a three-day trial account on MyLife to do a search. I paid for that with my credit card and cancelled the same day, after doing the search.
I also did a five-day trial for $4.95 using Intelious.com. I did half a dozen searches and was charged a bit more for each search. They provided more information than MyLife so I don't mind the extra charge. I haven't cancelled that account yet, but will today.
As far as I know these companies are unrelated to Spokeo. Years ago I did subscribe to the BeenVerified search engine for a few months, but that was with a different credit card.
I did a search on Spokeo and see they have a bad reputation for doing stuff like this.
Desired outcome: I have notified my band that this is a fraudulent charge, and they won't pay it. I would like Spokeo to recognize that and remove the charge.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Steve:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on December 25, 2020 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
It is possible that you have an active subscription service with Spokeo.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
To further assist you with your request, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Unauthorized charges
I was charges 24.95 four different times one month it was twice in the same month, I had been out of town and had not done up my bills yet when I finally got a hold of someone at spokeo he said he could cancel the service then. I asked for a full refund since they did not have even my email address and im out 100.00 and never used their service he told me he was sorry but they was a business and could not do that but could do a refund in the the amount of 29.00 I asked can your company investigate this action, I dont mind to wait he replied no, its your phone number so thats the best he can do. I have never used this service and out month this place is ripping people off.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Martha,
I’m sorry to hear Spokeo did not meet your search needs, and I'd be happy to look into this for you.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. To better assist you with your request, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks!
- Spokeo Customer Support
Unauthorized $24.95 monthly charge
I did one search through Spokeo website and somehow ended up paying a monthly fee of $24.95 for a year. Shady and scam like.
They should be ashamed. I did call and received a $74.85 refund. thanks for stealing $225.
SHADY BUSINESS
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Steve
We are very sorry to hear this.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
We want to make sure you're helped. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at [protected]. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Support
background searches
Please stop charging me for fraudulent charges that I never made against my debit card. I thought this fraudulent charge was handled until I checked my bank activity today and you are, again, attempting to charge me for services I did not authorize. You need to investigate your agents as it appears that someone is using my debit card criminally as I never authorized any charges against my debit card with you. Please stop immediately whoever is doing this repeatedly is going to get caught. Spokeo is not credible obviously.
Leslie graves
The complaint has been investigated and resolved to the customer's satisfaction.
Hi Leslie!
Thank you for reaching out to us on the Complaints Board web site! We're sorry to hear about these charges. We want to make sure we can help you with this matter. At your convenience, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at [protected]. Our team members are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to assist you with this issue.
Thanks!
- Spokeo Customer Support
email search "results" that must be paid for to "unlock"
I made an email search at Spokeo and was told (after they "searched" billions of records) that they had "results, " and to unlock the "results, " I had to subscribe, and was offered a one month and three month subscription. I paid for a one month $13.95 subscription to "unlock" the results. Well, once I paid, the "results" were unlocked, and they had NO results connected to the search (see images attached of both "results" page and "no results" page. This is a complete scam. A bait and switch. they had NO results, and then switched me to offerings on Name Lookups, Court Records, etc. They then will NOT permit you to cancel your subscription. Even if you click "cancel, " they indicate it is still valid for the one month subscription period. What a fraud.
No update to post. Spokeo has done nothing to resolve this complaint.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requeser:
I received your comment to the ComplaintsBoard page for Spokeo on August 23, 2019 regarding Spokeo's services, and I am happy to assist in resolving this matter.
I’m sorry to hear Spokeo did not meet your search needs. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. Some of our search results may include information that is not fully updated, but new information is added to our system every day.
Spokeo’s free preview provides details on the kind of information we offer and the supported networks we search. When you see “Results May Include, ” "Report Includes Available Information On, " or "Discover on 120+ Networks, ” this outlines the sorts of data we attempt to search. Spokeo has access to over 1.2 billion records, collected and organized from many different sources.
Spokeo subscriptions can be cancelled at any point during the subscription term.} For instructions on how to cancel, please view the following article in our Help Center: https://help.spokeo.com/hc/en-us/articles/115010516568-How-do-I-cancel-my-Spokeo-subscription-.
Please note that cancelling your service only disables your subscription from renewing and does not offer a refund. Since all Spokeo services are prepaid, your service will last the duration of the period purchased.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
unauthorized credit card charges for
I made a purchase around $1 on 12/20/2018, and now was charged every month 19.95 for a service I never used. Now you charge me a total of more than 130 dollars! I never authorized you to charge me, without any notification. Yeah, I didn't check my statement that often but it is absurd for such a people-info-service company to STEAL people's money in such way.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requeser:
I received your comment to the ComplaintsBoard page for Spokeo on August 8, 2019 regarding the charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
without authorisation stole money out of my debit card
I took a trial of 7 days from spokeo for which i paid $.95 with my debit card. And today i got to see that they have auto renewed my account without my authorisation and took 1800 inr out of my debit card. This was a fraudululemt payment because i never agreed for further service. I want my money back even though they dont have no refund policy, 1800 inr is not a big deal but the kind of stealing spokeo is doing is absolutely ridiculous, i will drag them to the court if i will not get my money back.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Rinkal Tiwari:
I received your comment to the ComplaintsBoard page for Spokeo on July 23, 2019 regarding the charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
phone record search
I searched a phone number on Spokeo that I felt might be suspicious. After charging my credit card $1.95, they gave me absolutely no information. No name, no address, nothing. I sent them an email to complain and demand that my money be refunded, but have not heard back and the charge is still on my card. How is Spokeo getting away with charging people when they're not even providing a service? Complete scam
The complaint has been investigated and resolved to the customer's satisfaction.
Hi!
We're sorry to hear that we did not provide you with the most up to date or accurate information. Since we don't originate or create data, our data reflects that of its original source(s). Due to this, we cannot guarantee data accuracy, our data should only be used as a reference. However, we are constantly working to expand and improve the data available on our site. If you need additional assistance, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at [protected]. Our team members are available 7 days a week, from 5am to 8pm (PST).
Thanks!
- Spokeo Customer Care
spk*spokeo search not authorized to charge my account. cancel immediately
Hello
I'm reporting fraud charge on my Sun County CC ending numbers 2650. Reference with my name and I'm sure you can verify my account. Also feel free to contact me on my mobile phone to discuss further if needed.
It appears that for the past ~ 16 months this company SPK*SPOKEO SEARCH has been charging my account bi-monthly with different reference numbers for each charge that I never authorized.
Here are the last two charges;
5/25 SPK*SPOKEO SEARCH - [protected], CA Reference Number:24906419145073648061356 Merchant Name: SPK*SPOKEO SEARCH charged $19.95
5/17 SPK*SPOKEO SEARCH - [protected], CA Reference Number: 24906419137073222573891 Merchant Name: SPK*SPOKEO SEARCH charged $9.85
Please cancel this service immediately.
Thank you!
Duff Dorschner
[protected]
[protected]@apexod.com
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Duff Dorschner:
I received your comment to the ComplaintsBoard.com website on June 2, 2019 regarding refund requests on your account, and I am happy to assist in resolving this matter. Upon reviewing your account, I see that this matter may have already been resolved via email just recently.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
people search
On may8/2019 I have Spoken a trial search to try to find a longtime friend. The cost of trial was to be .95c. They charged me .95c and $2.63. I know it's not much compared to other scammed people but it adds up. I cancelled trial within minutes because it's worthless and I would like a refund. Pitiful that companies like this are allowed to stay in business.
Read full review of Spokeo and 1 commentthe search program
The website charged me 6 dollars or so to search one thing and i just found out that I was charged 24.95 and I didnt know that I was going to be charged for that and it didn't even help me! I'm not happy with this charge. :( I am unhappy because I am a broke college student and need all the money I can get. I was not expecting to have multiple charges and I cancelled my account but I would like to be refunded my 24.95
Nothing has been done to help me with my issue
Dear Olivia D.:
I received your comment to the ComplaintsBoard.com website on May 5, 2019 regarding refund requests on your account, and I am happy to assist in resolving this matter. For questions regarding a charge, please contact our Customer Care team via email at customercare@spokeo.com, or via phone at [protected]. Our agents are available 7 days a week, from 5am to 8pm (PST), and would be more than happy to assist you!
cancelled subscription
I cancelled my subscription that i never new i authorized it for just .95 for a day. When i saw that spokeo charged me $24.95 i immediatly stopped the subscription while taking to customer care. But i was told i would be refunded $10.00 I want the full refund because i did cancel it before the transaction was completed. I only agreed to the .95 for a day. And being just choosing the .95 for a day i had to sign up and i saw two boxes to check and it was .95 day and free trial with subscription for 24.95 and yoy dont even get full access with that. Thats why its a rip off and its not detailed well enough. But i will be disputing the charge once the transaction is final. Which since i did cancel before the completed transaction im entitled to the refund once its completed.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Valued Customer,
I have received your comment on the ComplaintsBoard.com website on April 7, 2019, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize for any inconvenience, or hardship this matter may have caused.
To better assist with your request, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Thanks!
- Spokeo Customer Care
Spokeo Reviews 0
About Spokeo
The information Spokeo provides may include contact details, social media profiles, marital status, address history, and possibly more sensitive data such as criminal records or financial information. The data is compiled from sources such as public records, white pages listings, and social networks.
Users can search for individuals using names, email addresses, phone numbers, or home addresses. Spokeo aims to present this data in an easy-to-understand format, allowing for quick and straightforward people searches.
It's important to note that Spokeo is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), and therefore the information from Spokeo should not be used for purposes such as tenant screening, credit checking, or employment screening.
Spokeo offers different subscription plans, providing users with varying levels of access to the data available. The company emphasizes user privacy and offers an opt-out feature for those who do not wish their information to be searchable on the Spokeo website.
Here is the guide on how to file a complaint or review about Spokeo on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Spokeo in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Spokeo. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint or review about Spokeo on ComplaintsBoard.com.
Overview of Spokeo complaint handling
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Spokeo Contacts
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Spokeo phone numbers+1 (888) 271-9562+1 (888) 271-9562Click up if you have successfully reached Spokeo by calling +1 (888) 271-9562 phone number 0 0 users reported that they have successfully reached Spokeo by calling +1 (888) 271-9562 phone number Click down if you have unsuccessfully reached Spokeo by calling +1 (888) 271-9562 phone number 0 0 users reported that they have UNsuccessfully reached Spokeo by calling +1 (888) 271-9562 phone numberCustomer Care(888) 906-0850(888) 906-0850Click up if you have successfully reached Spokeo by calling (888) 906-0850 phone number 0 0 users reported that they have successfully reached Spokeo by calling (888) 906-0850 phone number Click down if you have unsuccessfully reached Spokeo by calling (888) 906-0850 phone number 0 0 users reported that they have UNsuccessfully reached Spokeo by calling (888) 906-0850 phone number
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Spokeo emailsahovsepian@spokeo.com100%Confidence score: 100%Supportcustomercare@spokeo.com100%Confidence score: 100%Support
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Spokeo address556 S. Fair Oaks Ave., № 101-179, Pasadena, California, 91105, United States
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Spokeo social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 11, 2024
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Dear Valued Customer:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on November 11, 2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. In order to locate an account, please provide the following information in an email message to customercare@spokeo.com with the subject title of “ComplaintsBoard.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your request.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care